Job Description: Volunteer Co-Ordinator (Engagement & Inclusion)

Job Description: Volunteer Co-ordinator (Engagement & Inclusion) Hours of work: 21 hours per week Salary: £24,500 FTE; £13,905 per year Length of contract: Initially for 1 year with possibility for extension Location: The Bridge Reporting to: The Learning & Participation Manager

Key Relationships: External: Referring partners Internal: The Learning & Participation team The Customer Service team Summary of Responsibilities: This role has been developed to ensure inclusive and productive volunteer involvement in all aspects of work carried out at the Bridge. You will be responsible for recruitment, induction and supervision of volunteers into a range of roles within the centre, working closely with adults, many of whom are experiencing barriers to participation in mainstream learning and work activities. As a skilful team player you will coordinate volunteering activities and support our task supervisors (paid staff who work alongside volunteers) to ensure that volunteers leave having had a worthwhile and skills enhancing experience.

Key tasks: Area of Work Main tasks and responsibilities Volunteer  To facilitate the recruitment, induction and supervision of a caseload of Engagement volunteers  To ensure that all volunteers have an up-to-date learning plan and that progressions are planned for and supported  To generate appropriate volunteering opportunities and role descriptions based on the needs of the organisation  Work with Bridge colleagues to develop tailored packages of supported volunteering and responsive training opportunities (accredited and non- accredited) with particular emphasis on reception, customer service, administration, and catering roles.  Develop creative marketing and outreach activities to grow the pool of volunteers and access hard-to-reach groups  To monitor, support, motivate and accredit volunteers in their volunteer work  To celebrate volunteering by nominating volunteers for awards, organising celebration events and promoting their contributions on social media Management and  To work to and report on set targets in a timely manner and with a strong organisational tasks emphasis on participants’ progression  To review and implement relevant policies and procedures relating to volunteer involvement  To carry out risk assessments for new volunteer roles and on individual volunteers as required  To maintain accurate volunteer and database records for each participant  Assist the Learning & Participation Manager with the attainment and ongoing quality assurance review against Quality Standards (currently Investing in Volunteers and Matrix)  Assist the Learning & Participation Manager with the management of volunteer budgets and resources, including the reimbursement of expenses  keep up to date with legislation and policy related to volunteering and collaborate with the Learning & Participation Manager in making necessary modifications to accommodate changes Other Matters General  Contribute to the continued creation of a supportive and inclusive culture of volunteer involvement within the Bridge as a whole  to work with multiple agencies across different sectors in order to establish good working relationships to raise the profile of and influence decisions about inclusive volunteering in the City  To attend supervision and team meetings  Undertake relevant training  Any other duty deemed relevant to the post and as requested by your line manager Health & Safety  Operate safely within the workplace with regard to the Bridge’s Health and Safety policies, procedures and safe working practices. To be responsible for your own Health and Safety and that of other employees and service users Equalities  Work within the Bridge’s Equalities and Diversity Policy through personal example, open commitment and clear action, ensuring fair treatment in employment, service delivery and external communications Confidentiality  Adhere to the Bridge’s policies and procedures on confidentiality and the management and sharing of information; and to work at all times within the established policies and practices of the Bridge Person Specification Essential or Desirable

Knowledge and Proven track record of successfully engaging and supporting E experience volunteers and developing volunteer roles Practical experience of working with vulnerable adults and people E experiencing multiple and complex barriers to engagement in learning and work

Experience of developing and delivering training and group E sessions

Understanding and experience of implementing safeguarding E procedure and policies

Empathy with the client group and dedication towards working with E adults in a solution focused and progressive manner

Experience of working to and reporting on targets E

Experience of the voluntary sector and understanding of the role of E volunteering

Understanding of the welfare benefit system and its impact on D beneficiaries

Knowledge of Health & Safety, Employment and Equal D Opportunities legislation

Qualifications Relevant professional Volunteering qualification and/or Information D Advice and Guidance qualification CIAG level 3 or equivalent professional qualification

Skills Excellent communication skills and an ability to maintain records E and produce clear written and oral reports

Strong ability to organise own work and prioritise tasks E

Outcome and progression driven with experience of delivering E person-centred interventions

Ability to develop and maintain productive working relationships and E the capacity to inspire and motivate others

IT proficiency in using all MS Office packages (particularly Excel) E

Ability to deal with information in a confidential manner and respond E with sensitivity whilst upholding safeguarding requirements Excellent presentation and facilitation skills, including ability to D create promotional material, displays and social media posts