Support Team of the Year 2017

The North East Contact Centre Awards 2017

Nomination Form

INSPIRATIONAL LEADER

Proposer

Name Job title Company Email Best contact number

Name of team Name of contact What is their email address?

All correspondence regarding this nomination will be sent to the PROPOSER. +

Guidance on submission

Please complete sections 1-3 below, taking note of the criteria given for each award category and the indicated word count.

Include in your submission:

• Evidence of impact and achievements through the individual’s efforts and exceptional customer service experience. • Details and results of any training, technology, community-based initiatives etc. • Customer, management quotes/feedback • Details of recent external accreditation or recognition • A hi-res, JPEG version of your company logo • A digital photograph of the team

Please complete a separate form for each nomination.

 An organisation can make multiple nominations within an individual category

 Entry is FREE

 Completed nominations should be emailed to: [email protected]

 Nominations close on Friday 17 th November 2017

 Once nominations close, shortlisting will take place. We will contact you by email to advise if your nomination has reached the final stages on Friday 8th December 2017

 Judging will take place Monday 8th January – Friday 12th January 2018 for all categories apart from company categories (that will be judged via live site visits)

 The Awards Ceremony will take place on Friday 2 nd February 2018 +

Criteria

INSPIRATIONAL LEADER

A truly inspiring leader continually creates and delivers vision with demonstrable results. The nominee may be working at any level within the contact centre industry, as long as they have the opportunity to lead others. The judges are looking for a leading light of the contact centre industry who successfully demonstrates his or impact to their team’s performance.

The winning individual will have demonstrated outstanding achievement against some, or all, of the following criteria:

 Improved employee engagement and empowered/motivated front line personnel

 Created a positive working environment that is pleasant to work in, supportive and high achieving.

 Professionally led their team with enthusiasm, energy, determination and inspiration

 Helped team members grow and achieve career goals

 Been an influential team leader and challenged processes and methods of working to improve performance and value

 Supported or initiated programmes around recruitment, training, technology etc

 Championed the role of the contact centre (or customer service function) within the broader organisation; and created an awareness of organisational strategies/goals within the contact centre

 Showed innovation in achieving objectives

 As a result of the above, galvanised team(s) to achieve short/medium/long term success against targets

 Demonstrated enthusiasm, energy, inspiration and professionalism +

Section 1: About the Nominee

Where does the nominee work? What does that organisation do? What is the nominees role within the organisation? (max 250 words)

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Section 2: Work Highlights

Describe the work undertaken by the nominee in the past 12 months. What challenges did they face? What part did they play in new initiatives? (max 500 words)

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Section 3: Results

Describe the nominees achievements in the past 12 months (max 500 words)

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