Office of Assessment and Accreditation s1

OFFICE OF ASSESSMENT AND ACCREDITATION GOAL ASSESSMENT REPORT: AY 08/09 Academic Support: The Learning Center

Section One: Activity Statement:

With the increase in usage of the Learning Center during the fall semester, additional support was needed to make appointments, do computer work, file, and report individual use. The Graduate Assistant previously completed this work and was not able to tutor; therefore, we were not able to fulfill all requests for help. In January, an Assistant Director was hired to ease the work load. With this hire, the following guides have been completed:

 Documentation manual for student use showing both APA/MLA styles

 Training manual for new tutors Specific times of high use were identified so that adequate tutor coverage could be maintained during these times. The Director and the GA visited all Freshman Seminar classes in order to promote the Center and provide information concerning the services offered. We continue to struggle with the ELAC students who utilize the Center; communication using the English language remains a concern. We continue to monitor the success of the Center through feedback from students and faculty.

Section Two:

Intended Outcome:

 Increase the general use of the Center.

 Provide adequate tutoring options during identified prime use times.

 Communicate the requirements of ELAC assignments in order to provide improved services for these students.

Assessment Criteria:

 The Learning Center will realize a general increase of use by 5%.

 The requests for tutors during high use times will be filled.

 ELAC students will demonstrate improved language skills.

 We will determine the satisfaction of the Center by students and faculty.

 At least 75% of the students will reflect favorable responses concerning Learning Center use.

 At least 75% of the faculty will reflect favorable responses concerning Learning Center services.

Results of Outcomes Activity:

2008-2009 Met/Not Met Data Details MET There has been an increase of usage by 5%

NOT MET High usage time has shifted from PM to AM hours

MET ELAC students utilizing the Center demonstrate improved writing and communications skills.

MET Student satisfaction surveys show a 90-100% approval in all areas.

MET Faculty satisfaction surveys show 90-100% approval in all areas.

Section Three:

Analysis and Action Plan:

The Director will meet with the ELAC faculty to better communicate the specific needs and requirements of incoming students. With revisions to the Supplemental Instructor program, additional math support from the Learning Center will be necessary. The employees: The Director, Assistant Director, Graduate Assistant and tutors will continue to promote the Center to increase usage on a yearly basis.