Dawn Hawkins Johnson
125 Azalea Dr Winder, GA 30680 (678) 656-7243 [email protected]
1
Crisis and turnaround manager-able to organize multiple, complex projects and create new holistic vision. Identify problems and implement action plans for dramatic and sustainable improvement in office and employee functions.
Marketing and event coordinator-Utilize local and social media to promote events and agency activities. Seamlessly plan, organize, and execute various events for personal event business and current agency. Created Community Advisory Board to identify areas of need in the community to expand services. Agency leader in marketing activities and program growth.
Perceptive listener and communicator-able to consider both perspectives; distill multifaceted issues into easily understood and actionable plans that put stakeholders at ease. Specializing in active listening and crisis problem solving skills.
Course Instructor-Certified Therapeutic Aggression Control Techniques II trainer, state certified Positive Behavior Supports Instructors. Pivotal strengths-Engaging and concise written and verbal communication skills. Expert in cementing positive working relationships with clients and colleagues. Planning and executing professional events, meetings, and parties for fundraisers, marketing, and trainings. Strong attention to detail and organizational skills--able to recall specifics of policies, procedures, and high-volume projects and accurately transition among projects. Ability to create new areas for marketing and community inclusion activities.
2014 Best of Bogart Award Social Worker & Services Agency- Under my management, my office was able to build strong relationships with stakeholders, local and state agencies and grow our program. From Best of Bogart press release: “Each year, the Bogart Award Program identifies companies that we believe have achieved exceptional marketing success in their local community and business category. These are local companies that enhance the positive image of small business through service to their customers and our community. These exceptional companies help make the Bogart area a great place to live, work and play.”
Lead Case Manager, Intake Coordinator, Instructor, and Recruiter
Lutheran Services of Georgia Athens, GA
October 2011 to Present Dawn Hawkins Johnson
125 Azalea Dr Winder, GA 30680 (678) 656-7243 [email protected]
2 Created Community Advisory Board that brought together executives and managers from over 30 social service agencies to identify unserved populations. The information was gathered and used to develop a plan to expand service programs.
Identified and initiated plan of correction for more than $550,000 in billing and documentation errors.
Assumed responsibility for a regional office in crisis and turned it into a functional and productive office that exceeded benchmarks.
Created and implemented policies and standard operating procedures to curtail compliance and documentation issues.
Teach classes following state mandated training curriculum to caregivers and staff.
Conduct online training classes for offices throughout the state on monthly basis.
Create continuing education materials for staff following Medicaid and Department of Behavioral Health and Developmental Disabilities standards. Maintain records of trainings and training outcomes to meet compliance standards.
Teach TACT2 and Positive Behavior Supports curriculum, test, and certify staff members annually
Teach pre-service training to potential recruits following Medicaid and Department of Behavioral Health and Developmental Disabilities standards. Maintain records of trainings and training outcomes to meet compliance standards.
Serve on Quality Improvement and Safety Committee. Assist in evaluating and recommending already established best practices in the delivery of juvenile and adult residential services. Assist in identifying promising practices in the delivery of residential/foster care services. Provide input on how to incorporate quality improvement throughout agency services (Foster Care, DD Residential, Refugee Services, and Family Intervention Services). Make recommendations on child and adult welfare and practices. Determine the allocation of resources to allow for the implementation of suggested practices. Coordinate and assist with the implementation of procedures to obtain accreditation from COA.
Served on committee to develop new software, Extended Reach, and beta tested program prior to state-wide implementation. Developed procedures for digitizing office charts and daily client tracking, in order to meet 2015 Medicaid standard for electronic charts.
Created marketing materials for Athens office that was adopted agency-wide, such as a One-Page Profile, video testimonials, media kits, and logo banners. Engaged in weekly marketing activities using social media, targeted mailing, and presentations to agencies. Dawn Hawkins Johnson
125 Azalea Dr Winder, GA 30680 (678) 656-7243 [email protected]
3 Organized and executed regional office open house, to include press releases, media coverage, catering, and activities.
Wrote training materials for new and existing caregivers to enhance the quality of the training experience and improve caregiver knowledge.
Created new community partnerships and generated resources for individuals, such as adaptive equipment referrals, art classes, and athletic events. Promoted activities using local and social media.
Consistently exceeded benchmarks and was the state-wide leader in marketing, intake placements, and home recruiting.
Decreased unfavorable support coordination ratings by 90%, and decreased Medicaid recoupable charting errors by 100% through intense oversight and training, coupled with incentive program.
Repaired relationships with outside agencies by establishing a reputation for integrity, consistency, and cooperation.
Supervised 28 staff members, to include case managers, interns, and host home companions.
Served as troubleshooter for other regional offices. Identified staff or Medicaid charting issues and provided training and corrective action plans. Functioned as resource for other regional offices on issues of policy, procedures, and Extended Reach software training.
Oversight of day-to-day operations of the Athens “FACES” residential program for individuals with development disabilities and COMP waiver Medicaid funding. This included, but was not limited to: billing, marketing, recruiting new host homes, recruiting new participants and conducting intakes, auditing Medicaid charts, training of new employee and continuing education, public relations, and building community resources.
As Lead Case Manager, executed and supervised the ISP implementation, HRST management, creation of all needed health and safety protocols for individuals in the FACES program, ensured best practice standards in the host home, quality management of all Medicaid documentation, and wrote procedures for case managers that were implemented agency-wide.
As Recruiter, screened and trained new caregivers, performed CPA home studies and wrote final documentation submitted to Provider Network for approval. Conducted continuing education classes monthly for caregivers, wrote and implemented several policy and procedures for host homes.
Family Support Coordinator and Shelter Plus Care Case Manager
Advantage Behavioral Health Systems Athens, GA Dawn Hawkins Johnson
125 Azalea Dr Winder, GA 30680 (678) 656-7243 [email protected]
4 May 2004 to July 2006
Increased Medicaid billing capacity in the Shelter Plus Care Program for my caseload by 70%.
Conducted fundraising and donations campaigns for clients and/or agency. Created new community resource relationships for individuals in the Shelter Plus Care and Family Support programs.
Assessed needs of new referral clients for the Family Support Program. Met with prospective families to educate them on available services and coordinated available resources for families to ensure that clients could remain in their own homes, such as specialized medical supplies, environmental modifications, and respite care. Linked families with community resources and advocated for clients with school systems, hospitals, or other agencies. Maintained client charts in Shelter Plus Care offices and clinics. Supervised caseload of up to 9 clients with mental health and dual diagnosis in three counties. Tracked client’s goals by meeting with clients daily to educate on skills and charting their progress. No recoupment or deficiencies found during all Medicaid audits of caseload charts. Assessed needs of new mental health clients. Monitored clients’ treatment, self-administration of medication, adherence to program rules, and home environment. Participated in ISP meetings and meetings relevant to client’s treatment and progress. Assisted in the development of ISP treatment plans and goals. As case manager with Shelter Plus Care, coordinated services for living in residential program. Supervised and educated clients on daily living skills, treating mental health diagnosis, and transitioning from Shelter Plus Care Program into less intensive level of care or independent living. Advocated for clients and linked them with community resources such as DFACS, GED programs, food banks, and jobs.
Mental Health Worker Serenity Behavioral Health Augusta, GA July 2001 to May 2004
Provided respite and direct care for clients in personal or group home environments. Assisted clients with meal preparation, personal and home hygiene, monitored self-administration of medication, and educated and assisted clients with meeting treatment team goals.
Owner Event and Party Planning Company
Her MajesTea Parties Athens, GA
2010 – 2013
Delivered high-end parties and events for birthdays, weddings, showers, group and corporate events. Coordinated photographers, entertainment, provided catering and event activities. Dawn Hawkins Johnson
125 Azalea Dr Winder, GA 30680 (678) 656-7243 [email protected]
5 Designed invitations, website, blog, newsletters, and public relations material relating to the business.
Created community partnerships with local charities by donating parties to fundraisers.
Handled all financial and administrative aspects of the business, including customer service, licensing, bookkeeping, tax records, and public relations. Organized and facilitated all aspects of the events.
Freelance Writer & Author
Booked and Printed Subjects Athens, GA 2001 to Present
Published numerous freelance articles for local media. Created written materials for clients, such as press releases, newsletters, advertising copy, and resumes.
Provide editorial and writing instruction for clients in the area of fiction and creative non-fiction writing. Edit fiction, such as 3 novels in the Bottom Dollar Girls series (Karin Gillespie, Simon & Schuster), non-fiction manuscripts, and research papers. Author of novel currently being shopped to New York Publishing houses by my agent Kelly Skillen with PMA Literary & Film Management, Inc.
Education
MFA English and Writing 2006 to 2008 Queens University of Charlotte Charlotte, NC
Outside Interests Volunteer with Girl Scouts of Historic Georgia since 2010. Serve as leader for Troop 11809. Public Relations officer for Barrow County Girl Scouts. Organize county-wide events such as World Thinking Day, Christmas Parade, 100th Anniversary Celebration. Send press releases to local media when needed. Dawn Hawkins Johnson
125 Azalea Dr Winder, GA 30680 (678) 656-7243 [email protected]
6 Organized and oversee “The Daisy Closet”, a school-based charity for needy children funded by troop proceeds of Girl Scout cookie sales. Work with the members of troop to help identify needs of children, purchase and deliver donations, and develop long-term plans for charity. Organized and oversaw the collection of disaster relief supplies for tornado victims and delivered items to Salvation Army collection center in Chattanooga, TN. Volunteer as Room Parent and member Parent Teacher Organization at Holsenbeck Elementary since 2010.
References
Vicky Vinyard Director of Residential Services Creative Community Services 4487 Park Drive #A Norcorss, GA 30093 (770) 469-6226
Estelle Mulherin Duncan, Dir. of Residential Services Serenity Behavioral Health Systems (Retired 2013) and SPADD Treasurer 707 Woodgate Court Augusta, GA 30909 (706) 736-5337
Demond Davis, Regional Program Manager Lutheran Services of Georgia 3720 Atlanta Hwy Suite 1 Athens, GA 30606 (912) 228-7895 [email protected]