Cooperative Education - Pre-Placement Test

COOPERATIVE EDUCATION - PRE-PLACEMENT TEST

Name: ______TOTAL MARKS /100 = ______%

Short Answer:

1) What is confidentiality? Why is it so important? (2 marks).

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2) Preparation for an interview is essential in helping to get the job. In conducting our “Mock” (practice) interviews in class, we learned many important tips to improve our interview results. List four of them. (4 marks)

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3) What are the two keys to identifying harassment? (2 marks)

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4) List three traits/characteristics of an effective listener. (3 marks)

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5) What is meant by the term “selective listener”? (1 mark)

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6) Fill in the gaps using the five conflict resolution strategies. (5 marks)

Strategies

withdrawing-avoiding, going to a third person, compromise, win-lose, win-win or problem solving

The ______strategy for conflict resolution is high risk. When you use the ______strategy, you focus on the problem, not the person/personalities. The success of the ______strategy depends on the willingness of the two people in conflict to follow suggestions made by an outsider. People who ignore the conflict are displaying the ______approach. If one allows each person to win something in the conflict, the ______strategy has been used. 7) When you are absent there are two people to contact. List them here. (2 marks) a) ______b) ______

2) What are the 3 basic rights of all employees? (3 marks)

a) ______b) ______c) ______

You have been asked by your supervisor (co-op/part-time job) to do a task that you feel is unsafe. Explain how you would handle this situation. (3 marks)

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11. Complete this phrase: “If you don’t know, ______”. (1 mark)

12. You have had an accident at your Coop and have cut your finger quite badly. List the 4 steps that you need to complete when an accident occurs at Coop. (4 marks)

1)______2)______3)______4)______

Mark /30

True/False

Circle T if you believe the answer is True and F if you believe the answer is False. (1 mark each)

In Ontario, Young Workers are considered to be between the ages of 15 and 25. T F

Your boss can fire you for refusing to perform unsafe work. T F

Four types of hazards are physical, biological, chemical and asthma. T F

Chronic injuries last only a short period of time. T F

A miner who developed lung cancer could call this an acute injury. T F

4 of every 10 working Canadians are unionized. T F It is the law for employers to post/make available the Occupational Health and Safety Act. T F

Unions were formed in order to be able to more effectively bargain for better wages and benefits. T F

The number one cause of injury to young workers is slips and falls T F

The 4 areas I receive marks for in my logs are Application, Thinking and Inquiry, Communication and Kinesiology. T F

55% of communication is through body language. T F

Work Experience is basically a short-term Coop. T F

WHMIS supplier labels must provide information on the product hazards. T F

WHMIS stands for Workplace Health Material Information System. T F

The MSDS must be updated every 4 years. T F

Hazardous materials can enter the body through inhalation, absorption and ingestion. T F

Three ways of informing employees of hazardous products are through labels, MSDS and training. T F

Most people are a blend of many interests/personality styles. T F

The “Win/Lose” style of conflict management is the most effective. T F

Completed log sheets are due every Wednesday afternoon and don’t need a supervisor’s signature. T F

The front and back of every weekly log sheet is identical. T F

Loafing when your supervisor is not around is an example of being both dishonest and disloyal. T F

Stealing from an employer is an example of a breech of confidentiality. T F

An example of an Ergonomic hazard is poor lighting T F

Speaking highly about your workplace and its products/services is an example of loyalty. T F

Key reflections on a log sheet are insights or observations which demonstrate learning. T F

It is important to know where all safety devices and exits are located on the first day of work. T F

A tank top, mini skirt and scruffy beard are good examples of dressing conservatively. T F

A hazard is anything that can hurt you or make you ill. T F

A hand on the shoulder could be considered a form of sexual harassment T F

Mark /30 Multiple Choice:

Circle the correct answer for each of the following questions. One mark is awarded for each correct answer.

1) All of the following are examples of an active listener except: keeps an open mind looks away from the person speaking listens with empathy listens but does not talk

An employer package should contain: a confidentiality agreement a signed Work Education Agreement a Coop brochure and the teacher’s business card and contact information all of the above

Which of the following is the best example of ethical behaviour: a Coop student finds out on the job that a person who goes to their school is pregnant and quickly relays this information to many friends at school. a Coop student constantly goes around talking about how great his stores products and prices are. a student is asked to add teacher’s addresses to an information data bank. She adds the information for teachers at her school but does not speak about or look at any personal information. a student learns first aid locations and procedures

Why do young workers NOT report their injuries at the workplace? afraid that the boss will be insulted afraid that the boss will consider them to be incompetent believe their injury is not serious all of the above

Ergonomics in the workplace considers: how aesthetically pleasing the work environment is, i.e. matching paints and furnishings lockout procedures ventilation systems the design of equipment, tools, tasks, etc. to minimize health and safety problems

Which of the following is not a requirement on a log sheet? a weekly reflection a supervisor signature the address of the placement a daily reflection

WHIMIS is an example of how: loyal a worker is to the company ethical an employer is treated law protects workers from hazards all of the above

The best method of managing conflict is: withdrawing/avoiding compromising problem solving all of these methods are valuable. The circumstances dictate which method to use.

A good employee will: dress appropriately for the job required. ensure that they know all safety equipment and locations at their workplace. treat others ethically and with respect. all of the above

You have to play your part to work safely too. Which of the following are among your responsibilities as a worker? work smart; work safe – don’t fool around on the job report unsafe conditions and know emergency procedures dress for the job – wear appropriate safety equipment and clothing all of the above

Mark /10

Symbol Identification

Identify the following WHMIS symbols. Each correct answer is worth one mark.

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Matching Exercise: Match the proper definition in Column B with the corresponding term in Column A. Each correct response is worth one mark.

Column A Column B

______MSDS A. a group of workers who let their representative bargain on their behalf

______WSIB B. a collection of items which represents personal accomplishments

______Negotiation C. racial or ethnic slurs, comments about age, religion, physical appearance ______Mediation D. telling the truth, completing the tasks asked of you in good faith

______Portfolio E. being faithful to a person or group

______Confidentiality F. listening with your eyes, heart and ears and offering support

______Honesty G. picking up tidbits of information and misconstruing intent or content

______Loyalty H. keeping private information learned at the workplace to yourself

______Active Listening I. any act, gesture, comment or physical contact of a sexual nature that offends or humiliates a person

______PPLP J. restraint exercised over one’s impulses or desires

______Selective Listening K. two parties reaching an agreement or compromise through discussion

______Union L. a personal plan created for a Co-Op student

______Self Control M. offering suggestions to improve how a task is done

______Sexual Harassment N. the data sheet legally required for a hazardous substance

______Personal Harassment O. an outside or “neutral” person settling a dispute between two parties

______Constructive Criticism P. the board which governs workplace safety and insurance

Mark /16

Log Sheets

Use the words in bold at the end of the paragraph to fill in the blanks. Each of the six words can only be used once. You get ½ a mark for each correct response.

Log sheets should be written with plenty of ______in order to demonstrate that learning expectations are being met on the job. They are marked in 4 separate areas. The description of daily duties earns students a mark in the area of ______while the key reflections earn a mark in the are of ______. Grammar, spelling and punctuation are all examples of things which demonstrate the area of ______. Finally, the back of the log sheet how students receive a mark in ______. Each of these 4 areas of the log sheet are evaluated using a ______which provides a description of the four possible levels of achievement.

Communications Knowledge and Understanding Rubric Application Detail Thinking and Inquiry

Mark /3

Newspaper Response: Read the article below and answer the questions on the following page

Workers happy to steal from bosses By Sean Berry December 28, 2003 The Sun-Herald

Australian workers do not mind pocketing the office stationery, according to a new survey on workplace behaviour. Global recruitment agency Kelly Services' workplace ethics survey revealed nearly one in four Australians admitted to stealing stationery from their work. The survey of more than 2000 office workers revealed honest answers about some very dishonest behaviour. Common workplace practices included stealing, using the internet at work for personal reasons and using office software at home. People also downloaded unauthorised software onto work computers. The study shows the worst offenders were men with university qualifications. Although a quarter of workers said they stole office stationery, more than half of those realised their behaviour was wrong.

Kelly Services' managing director Garie Dooley says it was not so much a case of Australians being poorly behaved, rather lacking the correct guidelines for appropriate behaviour. "There are many people who are clearly confused about what's right and what is wrong," Mr Dooley said. "If nothing else it really does go to show employers need to make clear what is acceptable in the workplace." The survey found that more than half of workers (54 per cent) admitted using their employer's internet for personal use, 10 per cent used office software at home, and 4 per cent used unlicensed software at work. A further 1.5 per cent said they accessed personal information on colleagues. While most said they used the internet at work for personal use, only 37 per cent of people said it was acceptable to do so. While some of the activities may appear to be relatively harmless, others are far more serious. "At one end of the scale, using the internet for personal use, within reasonable limits, may not be a serious issue," Mr Dooley said. "It becomes more problematic when people are stealing items belonging to their organisation or using unlicensed software, which is an offence and attracts heavy penalties. "The company could end up facing hefty fines - a lot of employees don't seem to understand the ramifications of what they do at work." Mr Dooley says the study is just one part of a wider look into the behaviour and practices of Australian workers. "R ightly or wrongly we are considered something of an expert when it comes to these things," he said. 1. In your opinion, which is worse: stealing items from an employer or using the internet on company time? Justify your answer with a minimum of three points (3 marks)

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2. You are the owner of a company and you know that employees are using company software and supplies for personal gain. Provide a minimum of two procedures that you would put into place to stop the theft. (2 marks)

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3. In your opinion, why do you believe that employees steal from their employers? (2 marks)

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