Ridgeway View Family Practice

RIDGEWAY VIEW FAMILY PRACTICE PATIENT PARTICIPATION GROUP PATIENT QUESTIONNAIRE - SHS

We asked members of our Patient Participation Group (PPG) to tell us where their priorities for the Practice lie. From their responses, we were able to devise a short survey in order to obtain views from a wider group of patients. We would be grateful if you could take a couple of minutes to complete this anonymous survey and hand it in to reception before you leave today.

If you are interested in joining our PPG please ask for details at the front desk. Or you can visit our website – www.ridgewayviewfamilypractice.co.uk or contact Mandy at the surgery, either by phone on 01793 812221 or via email at [email protected].

Thank you

Please circle your answer

Are you: 41 Male 60 Female Your age:

17-24 25-34 35-44 45-54 55-64 65-74 75-84 85+ 9 7 13 17 26 16 9 3

Are you:

Employed Unemployed Retired Stay at home Other 49 3 38 parent/ carer 6 6

How many times have you visited the practice in the past 12 months including today’s visit?

1 2-3 4-7 8-11 12+ 18 28 32 13 5 YES NO 4 Were all these visits for yourself? 77 20

| www.ridgewayviewfamilypractice.co.uk RIDGEWAY VIEW FAMILY PRACTICE PATIENT PARTICIPATION GROUP PATIENT QUESTIONNAIRE - SHS

Son/ daughter 15 Other relative 2 If no, who did you accompany to the surgery? Husband/Wife/Partner 4 Parent 2 How many visits were just for you? YES NO Do you have a long term health 45 52 problem? Does this require you to have regular 28 56 visits to the surgery? Do you have a mobile phone number? 85 12 Do you have access to the internet? 79 15

Please circle the response which best describes your experience at the Practice

Access to GP appointments

How satisfied are you with the GP Very Quite Not very Not at all appointment system? satisfied satisfied satisfied satisfied 41 48 7 0 If you answered not at all satisfied please tell us why Did you know you can book a YES NO routine GP appointment up to 6 43 56 weeks in advance? Does this meet your needs? Always Sometimes Occasionally 43 32 9 How satisfied are you with access to Very Quite Not very Not at all a GP regarding urgent matters? satisfied satisfied satisfied satisfied 43 49 5 0 If you answered not at all satisfied please tell us why Did you know you can make an YES NO appointment with a GP on Saturday 35 64 mornings? 4 Did you know you can now have YES NO online access enabling you to book 45 52 and cancel appointments and order

| www.ridgewayviewfamilypractice.co.uk RIDGEWAY VIEW FAMILY PRACTICE PATIENT PARTICIPATION GROUP PATIENT QUESTIONNAIRE - SHS prescriptions? If you answered no to this question and would like online access please ask at reception for further information

Please circle the response which best describes your experience at the Practice

Access to Nurse Appointments

How satisfied are you with the nurse Very Quite Not very Not at all appointment system? satisfied satisfied satisfied satisfied 36 49 1 2 If you answered not at all satisfied please tell us why Did you know you can book a nurse YES NO appointment up to 6 weeks in 38 58 advance? Does this meet your needs? YES NO 61 28 If you answered no please tell us why Did you know you can make an appointment with a nurse or for a YES NO blood test from 7am two days a 23 73 week?

Telephone Access

Very Not very Very How easy do you find it to get Quite easy easy easy difficult through to us on the telephone? 36 29 9 1 4 How many times in the last 12 0 1-3 4-6 7+ months have you contacted the 9 43 19 13

| www.ridgewayviewfamilypractice.co.uk RIDGEWAY VIEW FAMILY PRACTICE PATIENT PARTICIPATION GROUP PATIENT QUESTIONNAIRE - SHS surgery by phone? Why did you contact the surgery? (to make or cancel an appointment Speak to gp 1 68/ to order a repeat Urgent script 1 prescription14 / to ask for Ann rev 1 advice15 / to get test results 12etc)

Do you have any other comments or suggestion you would like to make?

Had to wait a month for blood test appointment

Are enough appointments still available if urgentish appointments are needed i.e. within a week (ticked not at all satisfied)

Not a wide enough window for appointments and waiting too long

Thank you, I am so lucky

Everyone is just so very helpful

No, receptionists at Wroughton ( my usual) are extremely helpful

Would like to thank Dr xxxx for his quick call for ambulance when my husband had a heart attack. Very satisfied with treatments received

If not extremely urgent waiting time for appointments is too long

Majority of time staff are very helpful and appointments are easy to get. Was disappointed when we were late due to a traffic accident and the nurse refused to see us. As a health care professional in such circumstances I would have seen patient.

It is difficult to fit in doctors appointments when you work fulltime

Some appointments are needed within 2 weeks and can’t get them

Always have to go to Wroughton and live in Chiseldon

To book a blood test took over 4 days. The GP recommended a blood test for a certain time but there were no available appointments. Thank you for your service 4

Receptionists have always been supportive and efficient, I appreciate this greatly,

| www.ridgewayviewfamilypractice.co.uk RIDGEWAY VIEW FAMILY PRACTICE PATIENT PARTICIPATION GROUP PATIENT QUESTIONNAIRE - SHS especially when you have children

Appointment times are rarely maintained in my experience, I think this could be better

One comments about the behaviour of a specific nurse.

It is still not very easy to see a Dr within a week

Very happy and satisfied. Such a good practice

I have always been very satisfied with the service. I speak as a retired surgeon

(Appointments ) Too far in advance for most medical problems

Too long a length of time to see GP during working hours

There are no cups for the water

Waiting for an Appointment is too long sometimes. Can you improve this please? Staff are very pleasant and understanding and helpful all the time. Thank you for that. Also Doctors are very helpful and sympathetic with our problems.

For those working out of hours would help greatly e.g. appointment for before 9 and after 5 for employed only. This would ease for those not employed or retired to go during the day.

It is still not very easy to see a Doctor within week.

THANK YOU FOR YOUR TIME

PLEASE HAND YOUR COMPLETED SURVEY IN AT RECEPTION

| www.ridgewayviewfamilypractice.co.uk