Min. Starting Salary : $11 to $13.50 Per Hour DOE

Call Center Counselors Min. Starting Salary: $11 to $13.50 Per Hour DOE Positions Available: P/T & F/T Application Deadline: Open Until Filled

Searching for a great work environment in a company where you can make a difference? Exciting career opportunity with great company benefits for individuals who possess excellent phone skills, have the ability to listen closely and are proven problem-solvers. National Student Loan Program is seeking Call Center Representatives to be a part of something special.

Purpose/Summary: This position is responsible for handling inbound/outbound calls. The Call Center Representative is responsible for contacting delinquent customers, counseling them on their account status, options and default consequences.

The Call Center Counselor cannot have defaulted on Student Loans in the last 7 years. Candidates may be subject to credit checks when appropriate.

Responsibilities/Essential Functions: • Using persuasive speaking techniques, superb customer service skills, and call control techniques, counsel student borrowers on methods to avoid default and successfully resolve delinquency. • Contacts delinquent borrowers by telephone; to confirm ability to make payments without difficulty. If a problem should develop with future payments then suggest alternatives such as, deferments, forbearance, or a different repayment plan & negotiate terms for repayment of debts within the limits of the law, regulations, policies, and procedures governing the collection of delinquent or defaulted accounts. • Provide borrowers with default prevention counseling through outbound calling while following policy and procedures. • Consistently meets Department goals and deadlines.

EDUCATION REQUIRED: High School Diploma or GED equivalent

EXPERIENCE/SKILLS REQUIRED:

• Ability to speak Spanish helpful • Call center/customer service experience • Basic PC skills • Strong analytical and problem solving

PREFERRED QUALIFICATIONS: • Knowledge of the student loan process preferred • Sales Experience Helpful • Two years post-secondary education

HOURS: Various schedules Monday thru Saturday (F/T & P/T). Permanent positions are contingent on successful completion of company provided training, assessment and background investigation.

If interested, please apply on-line on our ADP Workforce Now site by clicking HERE.

Equal Opportunity Employer