Economy, Enterprise & Environment Directorate

Provision of Passenger Transport Services

SERVICE SPECIFICATION

Contract Number : SAS003 (Service 21)

ST AUSTELL – NEWQUAY via St Dennis

Commencement Date : Sunday 10 April 2016

Length of Contract : Until 31 March 2018

Days of Operation : Daily

Route: NEWQUAY Bus Station, (Out Manor Road, East Street), (In Berry Road, Mount Wise, Higher Tower Road, Crantock Street, Manor Road), Cliff Road, Narrowcliff, Henver Road, St Columb Minor, Quintrell Road, Quintrell Downs, East Road, A392, Mountjoy, Whitecross, A392, u/c, St.Columb Road, St Francis Road, Chapel Road, INDIAN QUEENS, u/c Higher Fraddon, Blue Anchor, Westborne Terrace, B3275, Kingsley Village, B3275, A30 (Out Eastbound), (In Westbound), Highgate Hill, Gaverigan Roundabout, B3279, Domellick Hill, Rectory Road, Robartes Road, ST DENNIS Fore Street, Hendra Road, Gothers Road, Brewers Hill, Crown Road, Whitemoor, Park Road, Currian Hill, Currian Road, (Certain Journeys direct from Hendra Road to Nanpean via B3279) NANPEAN, Fore Street, St Georges Road, Goverseth Hill, Goverseth Road, FOXHOLE, Chapel Road, Carpalla Road, High Street, A3058, Westbridge Road, Trewoon, Cooperage Road, Edgcumbe Road, Truro Road, Trinity Street, South Street, East Hill, Kings Avenue, High Cross Street, ST AUSTELL Bus Station.

Vehicles : It is expected that buses with a minimum of 37 seats will be required for most journeys unless otherwise stated for scholars journeys. However, sufficient capacity must always be provided to meet passenger demand. There is no minimum requirement for vehicle quality, subject to compliance with the PSV (Accessibility) Regulations 2000 (SI 2000 No. 1970).

Bidders should state clearly the make, age, euro rating and seating capacity of the vehicle(s) intended for use on the service and the nature of any DiPTAC features. Bidders must satisfy themselves that the vehicle types proposed to be operated are suitable for the route in advance of submitting bids.

Required Destination Displays ST AUSTELL via St Dennis NEWQUAY via St Dennis

Fares and Ticketing : State the Adult Single and Adult Day Return fares you would propose to charge between the following points. It will NOT be sufficient to write “as now” or “as current operator”

Between Adult Single Adult Day Return St Austell – St Dennis St Austell – Newquay Trenance Gardens – St Dennis Whitemoor – St Dennis Through tickets (single or return) and return halves of standard day return tickets issued by any operator between any two points on this route must be accepted for travel at no further charge.

The operator will be expected to put in place the necessary arrangements for sale and acceptance of Ride Cornwall tickets together with acceptance of Plusbus Tickets in the St Austell and Newquay zones.

Ticketing Equipment : This contract requires the successful operator to have ITSO compliant, Smartcard enabled ticket machines and appropriate back office systems to fulfil management of same and provision of data to the Council as required by the contract.

RTPI : This contract requires that the successful operator is capable of providing SIRI data to the Council’s Real Time Passenger Transport Information (RTPI) system which has been fitted to a number of stops in the operational area of this contract.

School Flows : On all journeys all seats not used by the general public within the capacity of the vehicle you offer are to be available to the Council for conveyance of scholars having valid passes issued by the Council at no extra cost.

Bus Stations : This service uses the bus stations at St Austell and Newquay. Bidders are advised to ensure they are aware of any charges for the use of these facilities prior to submitting bids. Both facilities are operated by First South West Limited presently.

Timetable : A suggested timetable for this contract follows based on the current service provision. Bidders must satisfy themselves that the timetable proposed is realistic and achievable in advance of submitting bids.

The existing operator will continue to operate at times outside those specified, consequently only minor variations to these times will be acceptable where these do not affect the clock face nature of the timetable.

Where ‘C’ is indicated next to a time on the timetable it means connection to/from a commercially operated journey and consequently there is no scope for alternative timings.

Bank Holiday and Christmas / New Year Arrangements

On Bank Holidays a Sunday service is to be provided.

Over the Christmas and New Year periods the following is to be minimum level of service provided where the date falls on the following days

25th Dec Mon – None Tues – None Wed – None Thurs – None Fri – None Sat – None Sun – None 26th Dec Tues – None Wed – None Thurs – None Fri – None Sat – None Sun – None Mon – None 27th Dec Wed – Sat Thurs – Sat Fri – Sat Sat – Sat Sun – Sun Mon – Sat Tues - Sat 28th Dec Thurs – Sat Fri – Sat Sat – Sat Sun – Sun Mon – Sat Tues – Sat Wed – Sat 29th Dec Fri – Sat Sat – Sat Sun – Sun Mon – Sat Tues – Sat Wed – Sat Thurs – Sat 30th Dec Sat – Sat Sun – Sun Mon – Sat Tues – Sat Wed - Sat Thurs – Sat Fri – Sat 31st Dec Sun – Sun Mon – Sat Tues – Sat Wed – Sat Thurs – Sat Fri – Sat Sat - Sat 1st Jan Mon – None Tues – None Wed – None Thurs – None Fri – None Sat – None Sun – None

Normal service to resume on the 2nd January each year except for year when New Year’s day falls on a Sunday when a Sunday service should be provided on the 2nd January. Service Specification Option A (Current Provision) :

Monday to Saturday (except Public Holidays) Service Number 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 Days S S S S S S S S S St Austell, Bus Station ------0709 0809 0909 1009 1109 1209 1309 1409 1509 1609 1709 1839 2032 2232 St Austell, Trinity Street ------0714 0814 0914 1014 1114 1214 1314 1414 1514 1614 1714 1844 2037 2237 Trewoon, Premier Shop ------0721 0821 0921 1021 1121 1221 1321 1421 1521 1621 1721 1851 2043 2243 High Street, opp Peters Hill ------0725 0825 0925 1025 1125 1225 1325 1425 1525 1625 1725 1855 2046 2246 Foxhole, opp Costcutter ------0729 0829 0929 1029 1129 1229 1329 1429 1529 1629 1729 1859 2049 2249 Nanpean, opp Grenville Arms ------0732 0832 0932 1032 1132 1232 1332 1432 1532 1632 1732 1902 ------Whitemoor Acadamy ------0735 0835 0935 1035 1135 1235 1335 1435 1535 1635 1735 1905 ------St Dennis, opp Pharmacy ------0741 0841 0941 1041 1141 1241 1341 1441 1541 1641 1741 1911 2056 2256 Indian Queens, Moorland Road ------2103 2303 Kingsley Village 0627 ---- 0752 0852 0952 1052 1152 1252 1352 1452 1552 1652 1752 1922 ------Fraddon, Westbourne Terrace 0628 ---- 0755 0855 0955 1055 1155 1255 1355 1455 1555 1655 1755 1925 ------Indian Queens, Chapel Road 0631 ---- 0758 0858 0958 1058 1158 1258 1358 1458 1558 1658 1758 1928 ------St Columb Road, Co-operative 0633 ---- 0800 0900 1000 1100 1200 1300 1400 1500 1600 1700 1800 1930 2105 2305 White Cross 0636 ---- 0804 0904 1004 1104 1204 1304 1404 1504 1604 1704 1804 1934 2108 2308 Quintrell Downs, Spar 0640 0730 0810 0910 1010 1110 1210 1310 1410 1510 1610 1710 1810 1940 2112 2312 St Columb Minor, Shop Corner 0643 0734 0814 0914 1014 1114 1214 1314 1414 1514 1614 1714 1814 1944 2115 2315 Porth, Four Turns 0646 0738 0818 0918 1018 1118 1218 1318 1418 1518 1618 1718 1818 1948 2118 2318 Newquay, Railway Station 0650 0742 0822 0922 1022 1122 1222 1322 1422 1522 1622 1722 1822 1952 2122 2322 Newquay Bus Station 0657 0750 0830 0930 1030 1130 1230 1330 1430 1530 1630 1730 1830 2000 2129 2329

S - Saturdays Only

Integrated Transport Unit November 2015 Page 3 of 7 Service Specification Service Number 21 21 21 21 21 21 21 21 21 21 21 21 21 21 21 Days S S S S S S S NEWQUAY Bus Station 0640 0740 0840 0940 1040 1140 1240 1340 1440 1540 1640 1740 1935 2135 2335 Newquay, Great Western Hotel 0644 0744 0844 0944 1044 1144 1244 1344 1444 1544 1644 1744 1939 2139 2339 Porth, Four Turns 0648 0748 0848 0948 1048 1148 1248 1348 1448 1548 1648 1748 1943 2143 2343 St Columb Minor, Shop Corner 0652 0752 0852 0952 1052 1152 1252 1352 1452 1552 1652 1752 1946 2146 2346 Quintrell Downs, Quintrell Gardens 0656 0756 0856 0956 1056 1156 1256 1356 1456 1556 1656 1756 1949 2149 2349 White Cross 0702 0802 0902 1002 1102 1202 1302 1402 1502 1602 1702 1802 1953 2153 2353 St Columb Road, opp Co-operative 0706 0806 0906 1006 1106 1206 1306 1406 1506 1606 1706 1806 1956 2156 2356 Indian Queens, Moorland Road ------1958 2158 ---- Indian Queens, Chapel Road 0708 0808 0908 1008 1108 1208 1308 1408 1508 1608 1708 1808 ------2358 Fraddon opp Westborne Terrace 0713 0813 0913 1013 1113 1213 1313 1413 1513 1613 1713 1813 ------0001 Kingsley Village 0714 0814 0914 1014 1114 1214 1314 1414 1514 1614 1714 1814 ------0002 St Dennis Pharmacy 0725 0825 0925 1025 1125 1225 1325 1425 1525 1625 1725 1825 2005 2205 ---- Whitemoor Academy 0731 0831 0931 1031 1131 1231 1331 1431 1531 1631 1731 1831 ------Nanpean, Grenville Arms 0733 0833 0933 1033 1133 1233 1333 1433 1533 1633 1733 1833 ------Foxhole, Costcutter 0737 0837 0937 1037 1137 1237 1337 1437 1537 1637 1737 1837 2012 2212 ---- High Street, Peters Hill 0741 0841 0941 1041 1141 1241 1341 1441 1541 1641 1741 1841 2015 2215 ---- Trewoon, opp Premier Shop 0745 0845 0945 1045 1145 1245 1345 1445 1545 1645 1745 1845 2018 2218 ---- St Austell, Trinity Street 0752 0852 0952 1052 1152 1252 1352 1452 1552 1652 1752 1852 2024 2224 ---- St Austell, Bus Station 0757 0857 0957 1057 1157 1257 1357 1457 1557 1657 1757 1857 2029 2229 ----

S - Saturdays Only

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Sundays & Public Holidays Service Number 21 21 21 21 21 St Austell, Bus Station 0832 1032 1232 1432 1632 St Austell, Trinity Street 0837 1037 1237 1437 1637 Trewoon, Premier Stores 0843 1043 1243 1443 1643 High Street, opp Peters Hill 0846 1046 1246 1446 1646 Foxhole, Costcutter 0849 1049 1249 1449 1649 Nanpean, Grenville Arms 0851 1051 1251 1451 1651 St Dennis, Pharmacy 0856 1056 1256 1456 1656 Indian Queens, Moorland Road 0903 1103 1303 1503 1703 St Columb Road, Co-operative 0905 1105 1305 1505 1705 White Cross 0908 1108 1308 1508 1708 Quintrell Downs, Spar 0912 1112 1312 1512 1712 St Columb Minor, Shop Corner 0915 1115 1315 1515 1715 Porth, Four Turns 0918 1118 1318 1518 1718 Newquay, Railway Station 0922 1122 1322 1522 1722 Newquay, Bus Station 0929 1129 1329 1529 1729

Service Number 21 21 21 21 21 Newquay, Bus Station 0935 1135 1335 1535 1735 Newquay, Great Western Hotel 0939 1139 1339 1539 1739 Porth, Four Turns 0943 1143 1343 1543 1743 St Columb Minor, Shop Corner 0946 1146 1346 1546 1746 Quintrell Downs, Quintrell Gardens 0949 1149 1349 1549 1749 White Cross 0953 1153 1353 1553 1753 St Columb Road, opp Co-operative 0956 1156 1356 1556 1756 Indian Queens, Moorland Road 0958 1158 1358 1558 1758 St Dennis, Pharmacy 1005 1205 1405 1605 1805 Nanpean, Grenville Arms 1009 1209 1409 1609 1809 Foxhole, Costcutter 1012 1212 1412 1612 1812 High Street, Peters Hill 1015 1215 1415 1615 1815 Trewoon, opp Premier Stores 1018 1218 1418 1618 1818 St Austell, Trinity Street 1024 1224 1424 1624 1824 St Austell, Bus Station 1029 1229 1429 1629 1829

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Pricing Schedule and Tender Submission for Local Bus Service Contract SAS003

Supplier______

ALL QUESTIONS MUST BE COMPLETED; FAILURE TO DO SO MAY RESULT IN THE SUBMISSION BEING DISQUALIFIED.

1. QUOTATION Net Subsidy Contract (This is the amount you wish to receive from the Council IN ADDITION to keeping the revenue from all sources. The Council would pay you this amount regardless of revenue.)

Option A Per Week £

Split as Journeys on Mondays to Fridays £

Journeys on Saturdays £

Journeys on Sundays & Public Holidays £ Note: Some options have different timetables for summer and winter or school days and non school days. Your bid, unless otherwise stated, should be for an average week being the annual cost divided by 52.14.

Cornwall Council will not accept liability for any additional costs arising as a consequence for subsequently finding that the detail of the bid cannot be fulfilled.

2. PACKAGE PRICES Have you submitted any package prices which include this contract? YES / NO

3. DECLARATION I/We offer to provide the service as detailed in this submission for the prices indicated above for the intended contract period.

I/We do not know of any reason why the service offered in this contract submission cannot be legally or physically operated.

Signed:

Name:

On behalf of (Company Name)

Address:

Postcode:

E-Mail: Telephone Number:

Date:

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4. ADDITIONAL QUESTIONS

SERVICE SPECIFICATION

1. Is your proposed route and timetable exactly as per the service specification? YES / NO If not, please attach a copy of your proposed route and timetable including any positioning journeys that you would also register.

VEHICLES

2. Please provide details of the vehicles to be used for the service.

Make & Model

Seated Capacity Standee Capacity

Vehicle Width Vehicle Length

Year of Manufacture Conforms to PSVAR 2000 YES / NO

Destination Equipment

3. Please state where the vehicles for this service will be based.

In the event of breakdown or other service failure, please indicate the maximum time to restore the service (a maximum of one hour is preferred) and from where assistance would be provided.

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