THORNLEY STREET SURGERY MEETING NOTES P.P.G. Meeting Minutes 23rd February 2015, 12noon-1.00pm Location: Seminar Room @ The Surgery.

Initial Present Initial Apologies

ML Marlene Lambeth Janet Taylor HBR Dr Hanora Richardson Janet Hammond JN Jacqueline Nicholls TJ Trudie Jones JE Jane Emery PB Peter Burt KR Keeley Ryder

Ite Notes Action m Welcome and introductions. 1 HBR: Discussed achievements for the year – the 3 priority areas and their outcomes were: 1. Supporting respiratory pop up shop – which was well supported. 700 people went through to gain information on respiratory matters 2. Holding a coffee morning–held and raised money for Macmillan 3. Increase the numbers of PPG members – which has increased from 35 to 61

2. Minutes from last meeting – JE explained that it is the workspace meeting this week where she will discuss what the PPG have covered this year including the priority areas and obtaining a wheelchair. JE felt there was a lot of concern about Cannock hospital at this meeting due it location and the travel required. Also there is criticism of the situation currently at New Cross. JE expressed was keen not to always be critical. HBR – explained that is the point of the workspace meeting to express JE to raise concerns re concerns and opinions so they can be investigated and improvements appointment letters at made were necessary etc. JE is concerned appointments from workspace meeting hospitals haven’t arrived or arrived timely to inform patients of appointments. HBR advised to feed this back into the meeting and to Pat Roberts so that these can be taken forward in order to make appointments. JE has raised her concerns about the hospitals with her MP.

TJ expressed concern that lay people can’t attend the PALs meeting – it has to be a representative of PPG. HBR explained that if there are concerns then these can be raised at the PPG and then the reps can take this forward to the PALs meeting. TJ was concerned at the administration with letters. She has received THORNLEY STREET SURGERY letters from the hospital informing of an appointment and then one a few days later to re-arrange the appointment.

3. Friends and Family Test (FFT) JE to find out what other The FFT was explained to the PPG and the results we had received so PPGs are doing with far. The patients who had responded had all answered they were regards to FFT either extremely likely or likely to recommend Thornley Street Surgery. However despite the reception promoting this there have only been 7 respondents over the last 2 months. ML asked whether the surgery needed support to help get more completed. HBR suggested that JE discusses this at the Workspace meeting to find out what other PPGs are doing in relation to FFT

4. Dementia and Wolverhampton Council ML to investigate what ML announced Wolverhampton City Council (WCC) are taking a lead fundraising could be put on dementia awareness and along with Wolverhampton Homes are towards with Dementia creating a Dementia / Sensory awareness garden. WCC will also be ward and Alzheimer’s advertising dementia awareness week. ML suggested doing a Raffle Society for PB’s pictures which could raise money to be put towards something in surgery to support Dementia awareness. ML asked whether there was anything we needed to support this area JN suggested something not just for patients but also for carers - ML has confirmed information. HBR suggested ML spoke to New Cross Dementia Ward Dementia Awareness week is to help with ideas what we could raise money for. ML also has a 18th-24th May meeting with the Alzheimer’s Society and will ask them for ideas

JE raised that she thought Helen Ward was keen to get involved in another area following on from the pop up shop and perhaps this could be part of this. ML felt this would only be relating to Respiratory

HBR suggested a noticeboard with leaflets and posters to increase awareness. KR suggested an information HUB for patients and carers 5. P.E.A.Rs TJ wanted more information on the PEARS service and asked whether it was for wearers of glasses. HBR explained this was for people who had eye problems (e.g. sticky / sore eyes) and who can’t get an appointment with the Doctor. Instead of going to A&E they can attend certain opticians. TJ asked whether we had information in the surgery. KR said there were leaflets HBR asked whether it was on our website? KR will investigate 6. Electronic Records KR – to advertise PEARS TJ asked about electronic records and sharing. JN and HBR explained on the website about Summary Care records and sharing with other health care organisations. It was explained this was only with patients’ consent

Next meeting is booked for 11th May at 12:00pm