Date As Postmark s3

Head Office - Aston 359-361 Witton Road Aston Birmingham B6 6NS

Tel: 0121 250 0777 Date as postmark Email: [email protected] www.birminghamsettlement.org.uk

Dear Applicant

Shop Manager – Boldmere Settlement Shop

Thank you for your enquiry about the above post, please find enclosed:

 Job description

 Application form and equal opportunities monitoring form. (The application form must usually be used. However, if you have a disability which prevents you from being able to use it please contact us to arrange an alternative method of application)

Please return your application and equal opportunities forms to the HR team (Faxes and CV’s will not be accepted) at the address above or by email to [email protected] The closing date for completed application forms is 20th February 2018 at 5pm. Application forms which arrive after this time will not be put forward to the selection panel. Interviews will be held Week commencing 26th February 2018. We do appreciate the time and effort candidates spend in completing their applications but as a registered charity with scarce resources we will reply only to those candidates whom we shortlist. Therefore, if you have not heard from us within four weeks of the closing date I regret your application has been unsuccessful.

Yours faithfully

Martin Holcombe Chief Executive Chair: Christine Doolan, Chief Executive: Martin Holcombe. Founded in 1899, a Company Limited by Guarantee with Charitable Status Registered in England No: 1946604, Charity Registration No: 517303. Financial Conduct Authority Licence No: 7000033. Job title: Shop Manager

Salary: £8.75 per hour (Living Wage) plus PR Bonus

Hours: 35 hours per week (9am – 5pm including Saturdays)

Based at: The Settlement Shop Boldmere – each Shop Manager has a primary shop base but is required to provide cover at other Settlement Shops as and when needed or instructed Pension: Employee’s and employer’s contribution matched up to 5% of salary

Annual leave: 25 days per annum pro rata (1 additional day per annum after 3 years continuous service to a maximum of 5 additional days) Tenure Permanent

Responsible to: Senior Shops Manager

Responsible for: Volunteers, service users, customer care

Role Purpose: To run Settlement Shops, maximising income through sales, stock generation, presentation, and the creation of a positive environment that supports engagement with customers, service users, and the wider community. Assessing and canvassing local needs and views; suggesting and leading on activities to promote and develop Settlement services paying due regard to the needs of staff, volunteers, customers, clients and the Settlement as a whole. Allowances: This post qualifies for casual car user allowance.

Birmingham Settlement tackles social disadvantage by working with individuals, agencies and communities to identify gaps and assets to develop and improve existing and new services.

Community Engagement & Engagement activities e.g. support for older people, young people, Wellbeing service users and communities. Community Development Community development and capacity building/infrastructure support. Financial Inclusion Debt and welfare benefits advice and associated support.

Children and Early Years Children and Early Years Learning and Development.

The requirements listed below are broad definitions of the role. Birmingham Settlement reserves the right to amend and/or change these as and when it sees fit in line with changing needs. The post holder is expected, and agrees, as part of their role to be flexible to this end.

Key accountabilities/job purpose:

1. Corporate Requirements:

a) To positively represent and demonstrate a commitment to the aims, objectives and values of Birmingham Settlement at all times. b) To work in accordance with and to assist in the development and implementation of Settlement policies and procedures at all times. c) To work in accordance with the Settlement’s commitment to diversity and equality of opportunity at all times. d) To be approachable and willing to go the extra mile to ensure the best possible outcome for the service user and to ensure the Settlement is the provider of choice; recognising the value of, and delivering excellent customer care. e) To ensure all service users have the opportunity to identify their own aspirations and goals and to direct their own outcomes. f) To provide opportunities for service users to feedback, shape and develop Settlement services. g) To develop and contribute to integrated working through effective communication and coordination of service delivery across the Settlement and with partners as appropriate. h) To support the induction, training, and development of staff, volunteers and colleagues across the Settlement. i) To represent the Settlement at appropriate forum, networks, meetings and events. j) To use initiative and be proactive in making decisions within the parameters of the role e.g. to sustain existing service delivery and to make suggestions for service improvement that will positively affect the lives of service users. k) To contribute to the sustainability of the Settlement via fundraising and income generation activities. l) To be self-administering and to maintain accurate paper and computer records of work carried out, including Gift Aid, first contact registration and referral, activities, contacts and similar. m) To work towards the achievement of agreed organisational, departmental and individual KPIs and targets and to record them as required. n) To undertake training to meet new and developing needs as required by the Settlement. o) To carry out any other duties commensurate with the post as required by the Settlement

2. Core Duties:

Main responsibilities include: a) Maintaining and building the day to day efficient running of the shop; liaising with suppliers, customers, colleagues, volunteers and others as required. b) Ensuring the highest standards of presentation and display in the shop and stock room at all times including arrangement e.g. lifting and carrying goods, light/small furniture, shop fixtures and fittings along with due care to cleanliness, pricing and information about the Settlement to ensure income is maximised and reputation maintained and grown. c) Supporting and training volunteers to ensure the efficient and effective running of the shop and wellbeing of the volunteer e.g. consideration to the abilities and needs of the volunteer. d) Handling and banking cash in line with agreed policy and process. e) Operating effective stock generation and management systems to achieve maximum income from donated goods e.g. clear sorting and pricing policy, timely stock rotation, promotional events and measures to monitor and procure stock. f) Maximising Gift Aid and income opportunities to improve the financial viability of the shops. g) Where needed, organising and processing collections/deliveries of donated and new stock including liaison with the Settlement’s transport service as required. h) Liaising with other shop and wider Settlement staff regarding donations and stock to ensure income and service delivery is maximised. i) To support wider Settlement services and clients as instructed within the shop environment e.g. engagement, work placements, hosting community forums, trips/outings and similar. j) To work proactively and flexibly to ensure the shops perform and services are delivered to the highest possible standards with the resources available. k) Responsible for alerting the Senior Shops Manager of any areas of shortfall/concern.

3. Value for Money

A key driver for Birmingham Settlement’s sustainability must be the consideration of all aspects of value for money. All employees must contribute to this concept through:  Effective role fulfilment.  Effective joint working and integration.  Continual evaluation of personal performance, service user feedback, benchmarking, KPIs  Promotion of energy saving and cost reduction e.g. recycling, reusing, reducing; responsibility and commitment to energy saving utilities, lighting, PCs, reduced printing.  Promoting, encouraging and supporting volunteers.  Maximising accessibility for volunteers across all service areas. ______

Person Specification:

ESSENTIAL

1. Experience:

a) Experience of working as part of a team within a retail setting including understanding and ability to deal with issues that arise within a retail unit e.g. flexibility; adaptability; initiative. b) Experience of effective stock generation, management and control. c) Experience of developing and implementing processes and procedures to meet the changing needs of the business and all its constituent parties. d) Experience and understanding of effective customer care including feedback, assessment of need with ability to act and respond to those needs.

2. Financial awareness and strategic development:

a) Understanding of budget management, assessment, and the importance of effective reporting. b) Understanding and experience of good practice relating to the handling of cash.

3. Communication/interpersonal skills:

a) Excellent written and general communication skills. b) Experience and understanding of reporting and dissemination of information to appropriate audiences e.g. customers, service users, staff, colleagues and external partners/providers. c) Ability to use initiative, lead and motivate others in a busy and constantly changing environment. d) A willingness to be pro-active and work flexibly and creatively with colleagues and as part of a team. e) Excellent negotiating skills (tact, diplomacy) with an ability to influence and persuade others including customers, clients, colleagues, volunteers, funders and external contractors.

4. People management:

a) A proven ability to develop and motivate others with sensitivity to the needs of both the organisation and the individual. b) Experience of recruiting, developing and supporting volunteers from a variety of backgrounds with a range of needs and reasons for volunteering. c) Experience of dealing with, and effectively resolving difficult situations e.g. personal differences, poor performance, unwilling or inability to adapt or follow instruction.

5. Equality and diversity:

a) A high level of awareness, understanding, and commitment to the principles of good practice in relation to equality and diversity.

6. IT and technology: a) A good level and understanding of ICT applications e.g. word, excel, internet, outlook, and database experience; with a willingness to use ICT and other technology to more effectively carry out the duties of the post e.g. EPOS.

7. Other:

a) Ability to think with clarity in a complex and changing environment. b) Ability to create, see and seize opportunities with a willingness to try new things and adapt to changing needs. c) Ability to self manage e.g. to plan own workloads to meet internal and external requirements. d) A systematic approach to the duties of the post including an ability to work under pressure, to prioritise work and meet deadlines and targets. e) Ability to lift and carry stock including bags of donations, rag sales, light/small furniture, and ability to adapt shelves and shop fixtures/fittings to ensure effective presentation of goods.

DESIRABLE

1. General:

a)Experience and understanding of the issues of working within the third sector. b)A full, clean, current UK driving licence.

Agreed – MH1217 Birmingham Settlement

Application form

Please complete in black ink, as this form will be copied

1. Post applied for: Shop Manager – Boldmere Settlement Shop

2. Personal details:

Title (Mr, Mrs, Ms etc)……………….First name(s) …………………………………………………………………..

Surname/family name ……………………….…….…………Previous surname, if changed………………………

Home address ……………………………………………………………………………………………………………

…………………………………………………………….……………….……………………………………………….

………………………………………………………………………………………………… Post code ……..….……

Telephone No..………….……… (Daytime)……………..………………… (Evening)………………………………

Mobile No……………………………………Email ……………………………………………………………………..

Do you need a work permit to work in the UK? Yes/No If yes please give date of expiry…………..

Have you ever worked or been a volunteer/trainee at Birmingham Settlement? Yes/No If yes, please give details of dates and areas of work.

How did you learn of this vacancy?

If you are selected for interview which is the best way to contact you during work hours? Please give details. 3. Current/most recent employer:

Company/organisation name ………………………………………………………………………………………….

Address ………………………………………………………………………………………………………………….

…………………………………………………………………………………………………………………………….

Postcode ……………………………………………Telephone No …….……………………………………………

Position held …………………………………………………………………………………………………………….

Date started employment ………………………………………Salary……………………………………………..

Date left/leaving ……………………………………Reason for leaving …………………………………………….

…………………………………………………………………………………………………………………………….

Outline of responsibilities/duties ………………………………………………………………………………………

…………………………………………………………………………………………………………………………….

4 Previous employment, paid and unpaid – (Please enter most recent first and continue on a separate sheet if necessary)

Dates Employer Reason for leaving Post held From To 5 Education and qualifications Please include vocational and academic courses and any relevant professional membership

School/college/university/ Dates Subject/qualification/professional professional qualification membership From To

6 Training and short courses attended Please put the most recent first and include any skills based courses, e.g. use of PC’s etc

Dates Subject Certificates/qualifications From To 7 Relevant skills, knowledge and experience to support your application Please give details of your relevant skills and experience and reasons for applying for this post. We will use the information you give us to make our shortlist.

You should look at the job description and person specification and show how you meet the criteria we are looking for. You may find it helpful to use the headings in the person specification and job description to do this.

Please continue on a separate sheet if necessary. 8 Key interests and voluntary work Please give details of any interests or voluntary work that support your application and show your skills, knowledge and experience for the job you are applying for.

9 Miscellaneous information Birmingham Settlement keeps a record of staff interests which may present a conflict of interest with their role at the Settlement. A conflict does not bar you from working with the Settlement but may need to be managed openly to avoid doubt. If you are offered a post you are expected to declare such interests so:

Are you aware of any potential conflict of interest as a result of working for the Settlement? Yes/No

If yes, please give details: ……………………………………………………………………………………

Are you related to a current or former employee or Trustee of the Settlement? Yes/No

If yes, please give details: ………………………………………………………………………………

10 Declaration under the Rehabilitation of Offenders Act 1974 In accordance with the Rehabilitation of Offenders Act the Settlement will not discriminate its employment decisions against ex-offenders with criminal records if it is judged that the offence has no relevance for the post(s) applied for.

Please note that if you are applying for posts working with young people or vulnerable adults, both spent and unspent convictions must be disclosed. For certain posts at the Settlement we will also require your consent to obtaining information from the Criminal Records Agency prior to offering you employment.

Have you been convicted of a criminal offence (not including any convictions which are now spent under The Rehabilitation of Offenders Act 1974)? Yes/No

If yes, please give details: ………………………………………………………………………………… 11 References Please give the names of two referees; if possible one should be from your current or most recent employer. If you are not currently working please give the name of your last two employers. If you are currently studying and not in full time employment, you should also give the name of your college principal or tutor.

We will not request references without your prior consent and do not normally contact referees unless we make a job offer.

Referee 1  Referee 2 

Name …………………………………………………. Name ……………………………………………………

Position ………………………………………………. Position …………………………………………………

Address ………………………………………………. Address …………………………………………………

………………………………………………………… ……………………………………………………………

………………………………………………………… …………………………………………………………...

………………….…… Post code …………………… ……………………………Post code………………….

Tel no …………………………………………………. Tel no ……………………………………………………

Email: ………………………………………………… Email: …………………………………………………...

Relationship to applicant Relationship to applicant

………………………………………………………… ……………………………………………………………

12 Declaration The information provided in this application will be processed (as defined under the Data Protection Act 1998) for HR Purposes and I consent to the processing.

I declare that the information given on this form is true and accurate to the best of my knowledge

Signature …………………………………………………… Date ……………………………………….…………

Please return this form marked Job Application to: - Birmingham Settlement 359 – 361 Witton Road, Aston, Birmingham B6 6NS Or by email to: - [email protected] Birmingham Settlement Equal Opportunities Monitoring Form

Birmingham Settlement is striving towards the provision of equal opportunities in all areas of work. To help us monitor the effectiveness of our policy, please complete this form. The information is confidential and will be separated from your application before it goes to the short-listing panel. Your application will still be considered if you do not complete this form.

Post applied for: Shop Manager, Boldmere Settlement Shop

How did you hear about this position?

Newspaper (please specify) ………………………………………………………………...

Internet (please specify) ……………………………………………………………………..

Word of mouth ……………………………………………………………………………….

Other (please specify) ……………………………………………………………………….

Gender: Female  Male 

Do you have a disability: Yes  No 

If you have a disability please give brief details ………………………………………….

………………………………………………………………………………………………….

Religion: …………………………………………………………………………………..

D:\Docs\2018-05-04\0185d9eaed62b16892883f99b3319891.doc Sexual orientation:

Heterosexual  Gay  Lesbian  Bi-sexual 

Up to 25  25 – 35  36 – 50 

51 – 60  60+ 

Ethnic origin:

You can belong to any of the groups indicated, you are giving information about your broad ethnic group:

White  Black Caribbean  Black African 

Black British  Asian British  Mixed Race 

Black Other – please specify  …………………………

Indian  Pakistani  Bangladeshi 

Chinese  Irish 

Other – please specify  …………………………………………

Thank you for completing this form

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