To Optimize the Infrastructure That Supports Libraries to Improve Service to the End User

PRELIMINARY OPTIMIZATION GOALS

Overall Goal: To optimize the infrastructure that supports libraries to improve service to the end user.

1. Governance  Reduce sources of friction between local libraries, systems and districts  Define various roles to eliminate duplication and confusion  Build flexibility to meet varying/changing needs of the state  Increase accountability for deliverables  Design efficient and balanced administrative structure  Provide a nimble structure for procurement and delivery of statewide services and resources  Facilitate coordination among libraries of all types (school, public and academic, and special)  Increase cost effectiveness of services  Create an intuitive structure (clear, easy to explain, logical)  Develop phased transition and implementation plan  Address issues related to un-served populations

2. Delivery of Physical Material  Ensure regular and convenient delivery to every state aided library/branch  Communicate and coordinate specialized collections throughout the state  Ensure consistent adoption of new ILL code

3. Centralized Digital Services – “Hi Tech Up”  Provide coordination for statewide resources including non-local reference, ILS, preservation and digitization of local history, E-resources  Leverage savings through consolidated technology efforts  Improve quality of technology resources

4. Consulting on day-to-day (Generalists) – “Hi Touch Down”  Require defined & consistent goals for consultants (e.g., regular visits, filed reports, coordination of library improvement plans, etc.) & accountability for those goals  Ensure independence of consultant from a specific library so services are neutral and objective  Provide timely services locally, based on knowledge of local needs

5. Consulting for library improvement (Specialists)  Require defined & consistent goals for consultants (e.g., assistance & expertise in strategic planning, capital & building plans, technology, HR, fund development, advocacy, marketing, legal etc.) & accountability for those goals  Make available throughout the state

6. Leadership and Professional Development  Coordinate or provide training and/or orientation for: New directors/administrators, Board members, Friends, library staff (e.g., customer service, reference work, collection development, programming, etc.)  Hold statewide professional development days