St Andrews Links Trust

Job Title: Seasonal Caddie Assistant

Reports to: Caddie Manager

Main Purpose:

Assist with the day to day operation of the caddie department ensuring customer service levels are delivered and maintained at all times.

Key Accountabilities

 Assist the Caddie Manager with caddie service within the provisions of the bye-laws and local caddie rules.  Undertake advance administration of caddie requests for day to day tour operator business and for competitions and tournaments.  Responsible for the efficient and effective management of the putting area.  Provide customers with accurate information, knowledge of the links and surrounding area.  Ensuring the security of cash handling following the Trust’s policy and procedures.  Ensure effective and positive working relationships with all partners/relevant groups/organisations.  To understand the Trust’s policy on Health and Safety and to ensure that all duties performed are carried out with full regard to the safety of customers, visitors, contractors and other employees.  Undertake administrative duties as necessary.  Ensure high standards of customer care are maintained at all times.  Any other duties required.

Knowledge and experience required

 Knowledge of Golf (essential).  Numerate and Literacy skills (essential).  Experience of dealing successfully with customers and demonstrating effective customer care (essential).  Knowledge of Health and Safety legislation (desirable).

Personal qualities

 Good team player who works effectively with others.  Good communication skills.  Takes personal responsibility.  Ability to use own initiative.  Flexible approach to work.  Positive attitude to change.