Dtc Handbook – Procedures And Regulations

DTC PROCEDURES AND REGULATIONS Email address: [email protected] Web a) Loss of tuition fees paid in advance to DTC by insured students and not site: www.DTC-Singapore.org refunded if such students cannot start or complete their course as a result of DTC becoming insolvent or being required by the Singapore authorities to 1 DTC Mission Statement. stop operations. DTC (Discipleship Training Centre Limited) seeks to glorify God by equipping Asian graduates with adequate ministry skills and imparting to b) DTC’s failure to pay sums awarded to insured students, where such them a sound biblical world view, godly wisdom, spiritual hunger and thirst, awards relate to a dispute between DTC and insured students on tuition fees and a servant-spirit and shepherd-heart. We aim to do this through the paid or payable by insured students to DTC. Discipling of the whole person within a living community under the Lordship of Jesus Christ. Thus equipped, we return them to the Church in Asia to fulfil c) Complimentary S $10,000 benefit covering insured students’ accidental the ‘Great Commission,” (Matthew 28.18-20). death or total permanent disability by accident.

2 Conformance to course guidelines Note the period of insurance will cover at least the duration of students’ DTC is committed, in principle, to providing the courses as outlined in the entire courses and the amounts payable are subject to maximum limits as DTC Handbook – Courses and Costs and on its web-site. Adequate specified in their Certificates of Student Insurance which will be given to advance notice will be posted on its web-site in the event that a course is to each insured student to confirm that his/her insurance cover is in place. be omitted or added due to changes in the faculty and/or changes in demand and need. Enquirers and applicants will also be advised personally 7 Student Grievance and Complaint Procedures by phone, email or mail as early as possible. If a student has a grievance or complaint against DTC and/or DTC’s faculty and staff, he/she has recourse to the following actions: 3 Student Contract a) Take the grievance to the Dean or, in the event of his unavailability, to a As required by the Singapore authorities, all students must sign and enter full-time residential faculty. into the CaseTrust (Consumers Association of Singapore) approved DTC Student Contract . b) If there is a dispute the matter should be taken to the Chairman of the DTC Board or, if he/she is unavailable, to another DTC Board member. Please visit the DTC web site to view and/or download a copy or request an eCopy from DTC via email. c) If the dispute is still not satisfactorily resolved, the dispute should be taken to the CASE Mediation Centre. 4 Transfer/withdrawal policy Please refer to Clauses 2 and 7 of the Student Contract. 8 Confidentiality of Student Data a) Student data obtained through the preliminary enquiry, application and 5 Refund policy immigration process, as well as through other means, are confidential. Only Please refer to Clauses 2 and 7 of the Student Contract. the Dean, Faculty and Administrator are authorised to access this data. They may only access this data for the purposes of processing a student’s 6 Student Tuition Fee Insurance application to enrol at DTC or when such data is required in the course of As required by the Singapore authorities, DTC has entered a CaseTrust teaching, training, counselling and guiding a student. approved Student Protection Scheme in the form of ‘NTUC INCOME Student Tuition Fees Insurance’. This insurance protects the insured student b) A student’s written consent must first be obtained before his/her data can against the following events: be made available to other personnel and/or organisations.