Hospitality Education and Training

21st Century Standards Profile Hospitality Education and Training

Course Title: Lodging Management Program 1B WVEIS Code 1204

Student’s Name______

School______Instructor______

Course Description: The Lodging Management Program is a two-year lodging curriculum developed by the Educational Institute of the American Hotel and Lodging Association with input from thousands of lodging professionals across the nation. This course focuses on “hands on” and academic activities geared toward management opportunities and skills in the hospitality industry. The Lodging Management Program will provide the student with an overview of the lodging industry and will also provide competencies for successful performance in the lodging industry. The West Virginia Standards for 21 st Century Learning include the following components: 21st Century Content Standards and 21 Century Learning Skills and Technology Tools. All West Virginia teachers are responsible for classroom instruction that integrates learning skills, technology tools, and content standards and objectives.

Level of Competence:  Above Mastery: The student demonstrates exceptional and exemplary performance with distinctive and sophisticated application of knowledge and skills that exceed standard. The student can independently solve problems and is self-directed.

 Mastery: The student demonstrates competent and proficient performance and shows a thorough and effective application of knowledge and skills that meet standard. Application of knowledge and skills is thorough and effective and the student can work independently.

 Partial Mastery: The student demonstrates basic but inconsistent performance of fundamental knowledge and skills characterized by errors and/or omissions. Performance needs further development and supervision. y y r r e e t t y s s r a a e t M M

Content Standards and Objectives s Date Comments l e a a i v M t o r b a A P Standard 1: Guest Checkout

1 Objectives The student will HS.O.LMP1B.1.1 resolve outstanding account balances using various forms of payments. HS.O.LMP1B.1.2 update room status. HS.O.LMP1B.1.3 role play departure procedures. HS.O.LMP1B.1.4 settle accounts using cash payment, credit card, and direct bill methods. HS.O.LMP1B.1.5 discuss the steps involved in internal control. HS.O.LMP1B.1.6 complete a front office cash sheet. HS.O.LMP1B.1.7 discuss the purpose of a financial records audit. HS.O.LMP1B.1.8 complete a daily operations report. HS.O.LMP1B.1.9 calculate operating ratios. HS.O.LMP1B.1.1 interpret room revenue reports. 0 HS.O.LMP1B.1.1 interpret room division budget reports. 1 Standard 2: Night Audit HS.O.LMP1B.2.1 discuss the functions of a night auditor. HS.O.LMP1B.2.2 perform a front office audit process. HS.O.LMP1B.2.3 complete outstanding postings. HS.O.LMP1B.2.4 reconcile room status discrepancies. HS.O.LMP1B.2.5 balance departmental revenue. HS.O.LMP1B.2.6 complete night audit postings of rates and taxes. HS.O.LMP1B.2.7 prepare cash deposits. HS.O.LMP1B.2.8 distribute reports after backing up the system. Standard 3: Housekeeping HS.O.LMP1B.3.1 create a checklist for the cleaning responsibilities of members of the housekeeping department. HS.O.LMP1B.3.2 construct a chart of work performance standards. 2 HS.O.LMP1B.3.3 develop employee work schedule. HS.O.LMP1B.3.4 develop a staffing guide for the housekeeping department. Standard 4: Inventory Control in Housekeeping HS.O.LMP1B.4.1 report how recycled inventories are maintained. HS.O.LMP1B.4.2 discuss how non-recycled inventories are maintained. HS.O.LMP1B.4.3 calculate expected inventories in the housekeeping department. HS.O.LMP1B.4.4 maintain expected inventories in the housekeeping department. HS.O.LMP1B.4.5 discuss all aspects of inventory control in the housekeeping department. Standard 5: Cleaning Procedures HS.O.LMP1B.5.1 prepare guest room cleaning supplies on a housekeeping cart. HS.O.LMP1B.5.2 complete cleaning assignment sheets and status reports. HS.O.LMP1B.5.3 perform basic guest room cleaning tasks properly. HS.O.LMP1B.5.4 perform inspection duties of guest rooms efficiently. Standard 6: On-premises Laundry Management HS.O.LMP1B.6.1 characterize various fabric types. HS.O.LMP1B.6.2 perform the steps in the laundry cycle. HS.O.LMP1B.6.3 oversee the collection procedures of soiled linens. HS.O.LMP1B.6.4 examine proper laundry-cycle techniques for maintaining laundry services. HS.O.LMP1B.6.5 discuss the proper use of laundry chemicals in the cleaning process. HS.O.LMP1B.6.6 discuss proper use/maintenance of laundry equipment.

3 Standard 7: Carpet Maintenance HS.O.LMP1B.7.1 discuss durability factors of various carpet types. HS.O.LMP1B.7.2 characterize carpet backings as to type. HS.O.LMP1B.7.3 outline preventative maintenance measures for carpet problems. HS.O.LMP1B.7.4 discuss solutions for carpet problems. HS.O.LMP1B.7.5 compare various carpet cleaning methods. HS.O.LMP1B.7.6 follow calendars to schedule carpet maintenance. Standard 8: Safety, Chemical and Security Management HS.O.LMP1B.8.1 analyze potentially hazardous conditions present at a lodging property. HS.O.LMP1B.8.2 demonstrate safe use of various types of equipment. HS.O.LMP1B.8.3 practice proper handling procedures of chemicals and cleaning supplies in a lodging property. HS.O.LMP1B.8.4 analyze the safety of housekeeping jobs in a lodging property. HS.O.LMP1B.8.5 outline the steps needed to comply with HazComm standards. HS.O.LMP1B.8.6 determine possible safety and security risks in the lodging property. HS.O.LMP1B.8.7 interpret a safety training procedures plan.