Position Description St Vincent De Paul Canberra-Goulburn

Position Description – St Vincent de Paul Canberra-Goulburn

Position Number: 0042 Reports: Volunteers Centre Manager Location: Canberra/Goulburn Archdiocese Employees Date Approved: September 2015 Reports to: Area Manager Works With: All Divisions

THE ORGANISATION ORGANISATION CHART The St Vincent de Paul Society is a world-wide Christian community, dedicated to the service of those in need, regardless of creed, ethnic or social background, health, gender or political opinions. We aspire to live the gospel message by serving Christ in the poor with love, respect, justice, hope and joy, and working to shape a more just and compassionate society. St Vincent de Paul Canberra/Goulburn is responsible for the delivery of Society services in a large geographic surrounding the ACT ranging from Lake Cargelligo in the west, across to Goulburn, down the coast to Eden and across the Snowy Mountains to Tumut. Society services are the result of the combined efforts of volunteers and employees. It is critical that all people in the Society work effectively together to deliver services in the communities in which we live. The Vinnies Centres sell goods to raise funds and provide assistance to vulnerable persons in our communities.

You will manage all aspects of Centre operations and lead and develop a team (both paid and unpaid) within a high customer service culture. You will plan and develop strategies, standards, marketing, merchandising, promotions and associated actions to maximise sales whilst meeting budget and profit goals.

Role Description Position Description – St Vincent de Paul Canberra-Goulburn

This role is responsible for: Key outcomes include:

 The management and day-to-day running of retail operations  Achievement of sales and expense outcomes - positive profit ensuring all services are delivered within a culture of high level  A strong working relationship with conferences customer service  The experience of customers and people we assist at the Centre  Developing strong working relationships with local conferences to clearly reflects the ethos and values of the Society. support the delivery of emergency assistance to those in need.  A workplace culture that shows shared information, advice, fairness,  Leading and managing the team (including the recruitment of transparency, clear performance expectations and honest feedback volunteers), ensuring all people have their personal and work skills with employee and volunteer skill development levels developed.  Store presentation, merchandising, stock and pricing that reflect the  Operational analysis and the implementation of continuous business needs of the geographical area served and conform with the ethos of improvement to ensure the structure and services provided meet service to all people current and emerging needs  A team of people with a positive and enthusiastic outlook that is  Development, monitoring and achievement of sales and working supportive of organisational aims within expense budgets, cash handling, reconciliation and associated  Happy customers that can find the goods and products they financial processes. are looking for easily with prompt answers and high quality  Supporting and implementing the organisation’s key business advice directions, attending area meetings and reporting  Regular events and promotions that draw customers in  Developing and delivering new and innovative presentation ideas to  Cash register and cash handling duties are performed with a ensure customer satisfaction is achieved and the shop stock is high level of safety and balance at the end of each day’s presented logically, cleanly and appropriately trading  Planning and implementing a program of events and promotions to  Any customer complaints are resolved quickly and amicably encourage customers to visit the centre. so complainants feel their concerns have been heard and a win-win resolution is achieved.

2 Position Description – St Vincent de Paul Canberra-Goulburn

Selection Criteria Skills Personal Attributes  A demonstrated record of performance in managing a retail centre,  High ethical standards, is trustworthy and confidential budgets, meeting and managing financials and the achievement of  Works well individually and as a team member sales targets and inspiring others to achieve such targets  Has consideration and respect for others and their views  Experience and track record in managing expenses and leveraging  Adapts to changing environments and demands expenses for the best return on investment  Enthusiastic, energetic, projects a positive image  Experience in leading and developing a workforce to deliver high  Good attention to detail, efficiency and effectiveness. motivation, engagement and levels of customer service  Evidence of proven ability or clear capability to look beyond immediate operational requirements and plan for the future Work Health and Safety Requirements  The ability to communicate with people in a manner that wins rapport  Manual handling and confidence and conveys genuine concern for the wellbeing of  Assisting people who may have a mental illness both the individual and the organisation  Computer and keyboard operations  Strong ICT skills including Microsoft Office  Cash handling and register operations  Experience in creating exciting visual merchandising, stock presentation with regular stock rotation and promotions Commitment to ethos of St Vincent de Paul Society  Experience in handling customer complaints, grievances and A clear understanding of the role and ethos of the Society and its feedback, in a way that is prompt and professional objectives, along with evidence of a strong commitment to reflect its mission and values in all dealings with employees, volunteers and Qualifications those whom we assist.  Retail qualifications are highly regarded

Hours of work may vary due to needs of the store. Rosters are over seven (7) days dependent upon the centre. Some weekend and after normal hours work may be required. Centre managers may be based at various centres within the region. All employees are required to have a National Criminal History Record Check and must be able to maintain this as a condition of employment.