Role Profile Job Title: HR Operations Advisor (Fixed Term Reports To: HR Business Partner Grade: A (to perm) up to 31 December 2015)

Role Purpose: To ensure the effective day to day delivery of all Human Resource services across the divisions of The FA Group, dealing with a wide range of HR queries, project and casework, including ER, absence management and performance management. Also undertaking specific responsibility for managing efficient recruitment campaigns, training co-ordination and all HR administration.

Direct Reports: N/A

Key Accountabilities: Providing confidential, comprehensive, effective and consistent HR advice to the line managers across the divisions of The FA Group. This will include taking and providing advisory support for investigation, disciplinary, grievance hearings and other interviews as required.  Support line managers within the divisions of The FA Group in ensuring the probationary review process is followed, that performance issues are proactively and consistently managed.  Supporting the HR Business Partners with the annual and interim Performance Development Review (PDR) process (monitoring completion, chasing outstanding annual and interim reviews; and preparing reports) as well as salary and bonus reviews..  Support HR Business Partners in the research, design and implementation of current and future employment policies & procedures ensuring The FA Group meets its statutory obligations. This will involve input into draft policies and also taking responsibility for revising, researching and writing policies as designated.  Manage internal and external recruitment campaigns, preparing all administration relating to each campaign and providing line management support at interview panels as necessary.  Assist line managers in pro-actively managing attendance. Ensure absence is recorded and monitored across the divisions and create reports for managers as required. Support in the management of relevant cases that require Occupational Health referral.  Provide training administrative support and ensure this is carried out professionally and efficiently and that all training records are kept up to date. Support the HR Business Partner in delivering the courses and The FA Group new starter induction. Ensure that all the necessary new starter, leaver and payroll paperwork is completed for employees and liaise with the payroll team as necessary to ensure they are provided with accurate and timely information.  Design, implement and operate effective and confidential administrative systems (both on-line/self serve and paper) to support of effective management of Human Resources in The FA Group. This includes developing existing and new systems to improve the management of information both within the team and to line management.  Ensure that accurate and up to date records are maintained on the HR database systems for all employees. Keep up to date with developments in the HR systems and advise the HR Business Partner of any changes required to increase efficiency.  Executing any additional tasks required in order to meet all HR and FA Group changing priorities.

Living The FA Group Values through Our Behaviours

Behaviours: Level required:  Collaborative Teamwork – Works cooperatively and inclusively with others ensuring participation within teams and across different divisions to support the achievement of The FA  1 Group’s objectives  Influential Communication – Persuasively communicates with others to gain support and ‘buy in’  2 for ideas  Customer Excellence and Quality – Completes work to high standards and continually looks for  1 ways of improving performance and customer service  Creating Solutions – Identifies various options and looks at issues from a variety of perspectives  1 Role Profile before determining the best solution and making a decision  Inspiring Others to Succeed – Has a clear understanding and belief of own and others’ capability  N/A to succeed for the benefit of The FA Group (Manager/Supervisor roles only)

Essential Skills: Desirable Skills:  Part qualified or studying towards CIPD  Good numeracy skills, together with the ability to manage  Demonstrable experience in the HR field and manipulate statistical and numerical data  Strong administrative experience  Experience of using Northgate System would be  Experience of providing employee relations advice to advantageous line managers  Ability to advise, influence and guide line managers and staff in the effective implementation of day to day HR policies and procedures  Attention to detail and accuracy  Ability to work effectively as part of professional HR team  Good communication skills, both written and verbal  Excellent Microsoft Office Skills  Strong understanding of confidentiality  Good and confident interpersonal skills

Enhanced CRC Check Required: NO

Clean Full Driving Licence: NO

Created by: Shirley Bronks

Date Role Profile Created: July 2015

Signed by Role Holder: