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V O L U N T E E R I N G O P P O R T U N I T I E S
May 2013
Age UK Enfield is a Charitable Company Limited by Guarantee. Registered in England and Wales No. 3352062 Registered Charity No.1063696 WELCOME TO AGE UK ENFIELD
The following pages tell you a little about Age UK Enfield and its services, volunteering opportunities and the commitment, both for us and you in volunteering with our organisation.
Included is a list of all the volunteering opportunities that Age UK Enfield currently offers with a contact telephone number for each Project Manager. Look through the list to see what appeals to you and telephone the relevant Project or Service Manager to find out more. Training will be offered to help you carry out agreed tasks.
ABOUT AGE UK ENFIELD
Age UK Enfield works in partnership with a range of voluntary and statutory organisations, to improve the quality of life of people aged 50+ and their carers in the London Borough of Enfield. Inaugurated in 1985, it is an independent charity as well as part of the national federation of Age UK. The organisation has grown considerably since its inception.
Age UK Enfield employs about 65 staff and works with approximately 180-230 volunteers (seasonal) and is governed by an Executive Committee. Members of the Executive Committee are themselves volunteers and delegate the running of the organisation to the Chief Executive.
Funding comes from a number of different sources including the London Borough of Enfield and NHS Enfield. In addition, we raise funds ourselves and constantly seek new funding to further develop our work with older people in the borough by making bids to major charitable trusts. We have had great success in our applications for bids and continue to try to use these to fund existing work and create new developments.
Our volunteers and staff are expected to treat all older people and anyone else involved with Age UK Enfield with respect and without discrimination in accordance with our equality and diversity principles. Further information on what this means is included in the volunteer induction training.
HOW WE WORK
Our work is underpinned by the belief that all older people are individuals with the right to:
Respect for their individuality Independence Privacy and dignity Informed choices The chance to develop new skills and knowledge Have their views heard
Volunteering Opportunities Page 2 of 10 Feb 2013 WHAT YOU CAN EXPECT FROM US
If you become a volunteer with Age UK Enfield, we promise to help you maximise the benefit you get from being a volunteer by: Providing a volunteer role outline so you are clear as to what is expected of you Offering support and training relevant to your role Giving you a Volunteer Handbook which sets out in detail what we can expect from each other when you volunteer with us Providing out-of-pocket expenses WHAT WE CAN EXPECT FROM YOU
As an Age UK Enfield volunteer, we expect you to help us by: Ensuring you understand and abide by any guidelines associated with your project or the organisation. Being reliable as our customers depend on the services we provide Keeping information about customers confidential Being a good ambassador for Age UK Enfield. THE SERVICES WE PROVIDE
The activities and services we provide are organised by service names:-
Active Life Centre & Friendship Help at Home Club Befriending & Telephone Support Home from Hospital Carers Support Information & Advice Citizenship Volunteering Project Membership Dementia Day Centre Time Out Project Fit for Life TransAge Volunteering Project Footcare TransIT Volunteering Project Handyperson Website information
WHERE TO FIND US
We are based within two main locations in Ponders End and Edmonton:
Vincent House Parker Centre 2E Nags Head Road 6 Houndsfield Road Enfield Edmonton EN3 7FN N9 7RA Tel: 020 8375 4120 Tel: 020 8351 1131 Fax: 020 8375 4138 Fax: 020 8245 3946 Email: [email protected] Email: [email protected]
Website: www.ageuk.org.uk/enfield
Some volunteering opportunities may be linked to our outreach work elsewhere in the Borough.
Volunteering Opportunities Page 3 of 10 Feb 2013 INFORMATION ABOUT VOLUNTEERING OPPORTUNITIES
Read through the descriptions of the different volunteering roles currently available in Age UK Enfield. To find out more about any of them, please contact the relevant project manager directly on the details shown below on the numbers provided.
Roles currently available:
Role Page Administrator (Information & Advice) 6 Advisor (Information & Advice) 7 Kitchen Assistant (Active Life Centre) 8 Foot-Care Support Volunteer 8 Carer’s Support Visitor (Parker Centre) 9 Citizenship Project 10 Day Centre Assistant Cook 9 Day Centre Assistant 9 Day Trip Organiser 5 Events Assistant 5 Older People’s Support (Befriending & Outreach) 8 Photographer (Parker Centre) 9 Receptionist (Customer Services) 9 Transage 10 TransIT 10 Trustee 6
Volunteering Opportunities Page 4 of 10 Feb 2013 Project Name: Customer Services Volunteer Events Assistant - required to assist the organisation in organising Opportunities: and helping out with events and activities both inside and outside the office. A commitment of at least one day per month or when required, however this is flexible. Day Trip organiser - You will need to be able to design your own posters and be able to promote and research day trips. You will be required to go on the trips to offer support to clients. 4 hours (am or pm) or one day a week as required. Receptionist – Required to work on a busy reception 9:45am to 3:pm, days negotiable. You will need to be able to take down messages and see to visitors. You will be required to input information on the computer. Full training will be provided.
Contact: Daniela Sanna Tel: 020 8375 4120 [email protected]
Volunteering Opportunities Page 5 of 10 Feb 2013 Project Name: Administration Volunteer Trustee position on Age UK Enfield’s Executive Committee/ Opportunities: Board
Age UK Enfield’s Executive Committee/Board is seeking a Trustee with marketing skills.
Voluntary organisations now need to embrace the Government’s personalisation agenda which allocates individual budgets to older people to purchase their own services. This requires organisations and staff to rethink the way in which they promote and advertise their services and respond to requests for assistance.
Age UK Enfield has carried out an internal restructure to ensure that the customers/clients receive an improved response to their initial enquiries. We now need to focus on how we market and promote our services to maximise the opportunities of letting older people and their carers know about the quality services that we offer.
We are therefore seeking someone to become a Trustee on our Executive Committee/Board who has experience and knowledge of marketing to assist us in developing a strategy that enables us to become the leading provider of information and advice and provision of support services to older people and their Carers in Enfield.
If you feel you can help and are interested in this position please contact Tony Seagroatt, Chief Executive for an initial discussion.
Contact: Tony Seagroatt Tel: 020 8375 4127/4120 [email protected]
Volunteering Opportunities Page 6 of 10 Feb 2013 Project Name: Information & Advice Service Volunteer Volunteer Advisor: Opportunities: Could you make a difference to people’s lives?
We are looking for volunteers to train as an Advisor if they can cover at least two sessions per week (09.00 am till approx 3.30 pm)
You’ll be offering advice to clients who come to us for help with a range of problems, either in a one-to-one interview or through email or by phone. You will assess their needs and where necessary you’ll research information to help the clients with their enquiries, let them know what options are available to them, and take whatever action is necessary on their behalf.
All this is done with the help of a supervisor and after you have undergone first-class training. Throughout the training and when operating as an Adviser you will be offered excellent support from an experienced advice worker.
You don’t need any formal qualifications. It’s far more important that you are confident about communicating with people in a wide variety of settings and that you have good levels of literacy, numeracy and
IT skills in excel, word and outlook applications.
Volunteer Administrators: We are also looking for Volunteer Administrators’ to support our Information & Advice officers’. You will play a vital administrative role in helping delivering the Information and Advice service to our community.
You will need to be able to commit at least one day per week between 9.30am - 3.30pm. In providing adminstrative support you will need to be a confident and enthusiastic person with excellent communication skills, who is proficient in organising paperwork, processing and inputting data, diary management, taking minutes, and have good IT skills in Excel, Word and outlook applications.
Your Name: Tel: 0208 375 4124/4120
Email: [email protected]
Volunteering Opportunities Page 7 of 10 Feb 2013 Project Name: Befriending and Outreach Services Volunteer Older People’s Support Opportunities: Approx 2- 5 hours per session at the Active Life Centre venue in Freezywater and our Friendship Club in Enfield Town on a weekly basis. Your role is to listen, support and participate in identified tasks to support older people who are isolated or lonely. Befriending opportunities to provide companionship to older people in their own homes are also available. Volunteer Kitchen Assistant - Active Life Centre Assisting the trained cook in providing healthy nutritious home cooked meals. Training will be offered towards completing a Food Hygiene certificate. Duration 2 - 5 hrs per week, at the Freezywater Active Life Centre venue each Friday. Contact: Allan Bassett Tel: 020 8375 4111/4120 [email protected]
Project Name: Foot-Care Services Volunteer Foot-Care Support Volunteer Opportunities: Approx 2- 5 hours per session at several venues within the Enfield Borough. Your role is to listen, support and participate in identified tasks exclusive of trimming nails. Also to support older people and engage in mutually interesting conversation with patients who are undergoing Foot-Care treatment. Contact: Allan Bassett Tel: 020 8375 4111/4120 [email protected]
Project Name: Day Centre
Volunteering Opportunities Page 8 of 10 Feb 2013 Volunteering Opportunities Page 9 of 10 Feb 2013 Project Name: Citizenship Project Volunteer Citizenship Project: The Citizenship Project involves older Opportunities: volunteers and young people aged 11-21 years having discussions on a range of issues effecting society, themselves and others. These have included the role of a parents, homophobia, feminism, gang culture amongst numerous others. We are looking for up to five volunteers to work with our Citizenship team which has recently been awarded funding from the Home Office Community Development Fund until March 2013. If you are interested in a challenge working with young people in secondary schools who need a ‘guiding hand’ to keep them away from antisocial behaviour and gang cultures, then we would really like to hear from you!
Contact: Suzannah Tel: 020 8375 4136/4120 Yianni [email protected]
Project Name TransAge Volunteer Older Volunteers 50 plus to support children. Opportunities This exciting intergenerational project aims to bridge the generation gap by providing interesting opportunities for older people to support young children in a number of ways: helping with reading, numeracy, learning and play in school. Full training and support will be provided. A police check (DBS) will be needed for this role. NEXT TRAINING TO BEGIN END OF SEPTEMBER 2013
Contact: Suzannah Tel: 079 498 76606 Yianni [email protected]
Hopefully you will have seen something that interests you and we would now encourage you to contact the relevant project manager to find out more. Please note some roles require a police check (DBS). Thank you again for your interest in volunteering and we hope to hear from you soon.
Daniela Sanna Tel: 020 8375 4120 Email: [email protected]
Volunteering Opportunities Page 10 of 10 Feb 2013