Strategic Provider Forum Meeting Minutes

Date: Thursday 28th January 2016 Time: 09:45 -11:30 Venue: Stratford Town Hall, 29 Broadway, London E15 4BQ

Chair: Sam Schwab Strategic Commissioning Manager LBN (Chair) Attendees: Sarbjit Rai Contracts Manager LBN Mandy Oliver Senior Advisor Safeguarding LBN Cathy Newcombe Pratice Manager MCA & DoLs LBN Lydia Drummond Commissioner LBN Carys Esseen Commissioner LBN Moira Storrar Quality and Workforce Development Officer LBN Reetha Senan Risk Management Officer LBN (Minute Taker) Elizabeth Obiageli Contracts Officer LBN Shabana Mushtaq Contracts Business Support Officer LBN Chinny Kalu Affinia Healthcare Rose Andrew Bakers Court - BUPA Europa During Br3Akfree Lila Yefash Care Central Farah Afshari Care and Support Shop Limited Jackie Butcher Care Support Pauline West Care Support Alisa Tsykhotsky Caritas Anchor House Melesia Facey Chenai Holistic Home Care Agency Ltd Felicia Opare Choicey Care Homes Limited Joanne Turberville Community Options Edward Antwi Jnr Ebenezer Homes Leila Hill East Thames Sarah Hellawell East Thames Peter Hill East Way Care Robert Hammond Four Season Healthcare Christina Kehinde First Choice Home Care Ursula Williams Floron Residential Home Dilip Mahadeo Folkestone Nursing Hom e Christine Temple Genesis HA Louise Joseph Genesis HA Elizabeth Akintunde Goldsmith Personnel Ramjeawon Dhunraz Haven Lodge Stan Stanislaus Haven Lodge Mark Hooper Heritage Care Biba Hudson Highland Care UK Limited Kassi Kakou KAF Training and Recruitment Ltd Julie Green London Care

1 Denise Holmes LBN Provider Services Aida Seferovic Look Ahead Care & Support Limited Marian Osei Look Ahead Care & Support Limited Isabel Nyirenda Manor Farm Care Home – Abbey Health Care Oliver Charuma Marula House Nancy Makuri Marula House Alistair Newton Mind in Tower Hamlets & Newham Catherine Komuhangi Mornington Hall - BUPA Abdikarim Sheikh Oasis Care & Training Mohamud Ahmed Oasis Care & Training Gloria Awosika Omega Community Living Ellen Brittain Omega Community Living Jennifer Gichuru Omega Community Living Nasim Hoque Phoenix Homes Roseline Fonkwa Reline Care Ltd Ruth Bravery Renewal Programme Suraj Agoro Renewal Programme Esther Donaghey S & E Housing Taskin Saleem Subco Trust Lydia Shoko-Rwaveya Strone Supported Woman's Service Tola Alade Supreme Home Care Kalpana Khambhoya Unique Personnel Proscovia Kiwanuka Voiceability Apologies: Grainne Siggins Director of Commissioning Adults LBN Jill Britton Head of Commissioning & Contracts LBN Elisabeth Hayward Group Manager Contracts & Brokerage LBN Andy Critchley Advance UK Yvonne Kilroy Ashwood House Limited Ian Tero Aspirationscare Benjamin Oni East Thames Group

2 1. Welcome, introductions and apologies Sam Schwab

Sam Schwab (SS) welcomed everyone and introductions were made. Apologies noted from Jill Britton, Head of Commissioning & Contracts LBN.

2. Minutes and matters arising from the last meeting Sam Schwab

Minutes of meeting dated 29th October 2015 confirmed as an accurate record.

Matters arising from the previous minutes: Revised Serious Incident Policy will be presented at the next meeting on the 28th April 2016.

A Medication Policy Workshop was held with providers on the 08th January 2016, the work is ongoing and will continue to provide update.

Update on the Force Marriage Conference will be discussed as an agenda item by Mandy Oliver.

Update on the Law Commission consultation will also be discussed as an agenda item by Cathy Newcombe.

3. Future Provider Engagement/Market Position Statement Lydia Drummond

Under the Care Act, the Local Authority has a duty to provide information, advice and guidance to our customers about health and social care services available to them. There is also a duty in relation to market shaping and working with providers. LBN Adult Social Care is in the process of developing an online resource for providers to access information and support. There are three reasons for providing the information:

1. Enable local providers to understand the services that our customers need and want; 2. Assist providers to be in a position to develop their services to meet these needs / wants; and improve existing provision; 3. Support providers to be in a better position to apply for external funding.

The Information, Advice and Guidance (IAG) service will cover the following key areas:  Market Position Statement  Procurement - details regarding LBN Contract Standing Orders (provide a structure within which purchasing decisions are made and implemented); Contracts Finders (lets you search for information about contracts worth over £10,000 with the government and its agencies); and capitalEsourcing (secure and efficient means for managing tendering activities)  Provider Forums and Newsletters – this will contain information regarding the Provider Newsletter; Strategic Provider Forum, ILSS Provider Forum, Older People (Care Homes) Provider Forum, Mental Health Provider Forum etc.  Procedure Guidelines / Checklists – this will provide guidance on what procedures and processes providers should have in place and guidelines to assist providers when they are reviewing their documents. This area will also provide information regarding the Newham Micro-enterprise Project; which helps to develop support services within the health and social care market in Newham. Some of the key information that is likely to be available will include: Complaints and Compliments; Equality and Diversity; Financial Management and Reserves, Information Governance Health & Safety; Recruitment and Selection; Performance Management and Supervision; Safeguarding Adults, Medication Policy etc.

 Useful Links – this area will have useful3 links such as LBN Adult Social Care (ASC) high-level structure chart, LBN ASC and Clinical Commissioning Group (CCG) contacts, Companies House, Charities Commission, CQC, DBS, health and Safety Executive, Information Commissioner, Social Care Institute for Excellence (SCIE), LBN Directory of Services (DoS), ELS (Partnership of six local authorities) etc.  Training Opportunities – the section will provide information on some of the useful