Run the Script Attached in SQL Query Analyser

1. Take a backup of your database and ensure that no users are in ITBM 2. Run the statement below in SQL query analyser

Update im_incident_category set im_title = replace(im_title, '-', '_')

3. Go into IIS 4. Locate your Touchpaper framework virtual directory (note you may have a number of these and normally it will be the highest numbered one that you are currently using) 5. Browse your config.aspx 6. Login as TPSERVICES 7. Click next until you get to the screen below 8. Make a note of the Connection String on your own system

9. Get to a command prompt

10. Type the following command and then press enter

C:\inetpub\wwwroot\touchpaper.framework.web\bin\touchpaper.tools.categoryfullnames.exe MSSQLServer

(note adjust the Touchpaper framework name to match the virtual directory name in IIS)

11. It will take a while but you should eventually see some messages stating “Fixing….” And then return you back to the command prompt.