Bluebell Wood Children S Hospice Role Profile

JOB DESCRIPTION

TITLE OF POST: Head of Retail

ACCOUNTABLE TO: Chief Executive

HOURS OF WORK: 37.5 hours per week

JOB PURPOSE: To lead, develop and manage all retail and trading activity at Bluebell Wood Children’s Hospice, meeting yearly profit targets enabling Bluebell Wood to have sufficient financial resources to run effectively whilst enhancing its public image and reputation.

To lead and implement the Bluebell Wood retail strategy, ensuring that we have the appropriate number of retail outlets in appropriate locations throughout our area of operation and that all shops run to the relevant standards.

To be responsible for managing the retail team, ensuring that we have appropriate staffing in place, including back up cover for sickness, training and holidays.

KEY RESPONSIBILITIES:

1. Develop and maintain a retail strategy for the charity to achieve agreed income targets. 2. Provide professional leadership and direction to all members of the retail team. 3. Provide relevant and timely reports to the CEO, retail committee, trustees and SMT as required. 4. Contribute to the Bluebell Wood leadership team.

KEY TASKS:

5. Develop and maintain networks and contacts to acquire donated stock for the retail function. 6. Identify and develop any potential new retail outlets in line with budget and procurement policies. 7. Recruit, train and manage the team of shop managers, drivers and volunteers for the retail chain. 8. Develop a range of bespoke and bought in merchandise for sale throughout the charity to the agreed budget and in line with procurement policy. 9. Ensure all retail activity complies with relevant laws, sector best practise and BBW policies. 10. Develop Trading Company Business Plans and yearly income and expenditure budgets in line with organisation strategy and budget. 11. Work in collaboration with the Fundraising department to develop and oversee a clear process for distributing stock to shops and fundraisers. 12. Work in collaboration with the Fundraising department to ensure a high standard of display and product choice is maintained where Bluebell Wood is represented at community and corporate events. 13. Have overall responsibility for the electronic till system, and ensure Gift Aid is both promoted and maintained on a continual basis. 14. Provide accurate and timely data and sales reporting for the team of shops. 15. Form part of the Bluebell Wood Leadership Team. 16. Manage staff, carrying out regular supervisions and appraisals in line with BBW policy. 17. Monitor and control expenditure from the budget and sign off all retail invoices. 18. Ensure that there are systems and channels in place to facilitate and promote effective communication within the retail team and between the retail team and the wider BBW team. 19. Work with other teams, especially fundraising, volunteering and marketing to ensure that key teams and staff work together effectively to make our shops successful. 20. Develop and manage other sales channels including eBay and pop up shops. 21. Ensure that all retail premises are maintained to the highest standards. 22. Work with the Facilities Manager to ensure compliance with fire and health and safety legislation and other legislation that applies across the team. 23. Promote a culture of cross team working, ensuring that the retail team participate in working groups, cross team groups and short term projects.

General:

All Bluebell Wood employees are required to:  Abide by the Health & Safety at Work Act  Adhere to policy and procedures around safeguarding children and young adults  Respect confidentiality applying to all Hospice areas  Work within Hospice policies and procedures  Comply with the Hospice no smoking policy  Participate in and contribute to team meetings  Co-operate and liaise with colleagues  Behave in a professional manner at all times, reflecting and maintaining the values and ethos of Bluebell Wood

All Bluebell Wood employees are expected to:  Demonstrate a commitment to their own development, to take advantage of education and training opportunities and develop their own competence.  Support and encourage harmonious internal and external working relationships.  Make a positive contribution to fundraising and raising the profile of the Hospice.

This Job Description is not exhaustive. It will be subject to periodic review and may be amended following discussion between the post-holder and employer.

Issue date: January 2017

Review date: January 2018 PERSON SPECIFICATION

E or CRITERIA STANDARD D MEASURED BY Application and Qualifications/ Retail Health and Safety D provision of Training qualification or training certificates Substantial experience of working Application, Experience E in the retail or services sector interview, references

Experience of working in a target Application, E driven field interview, references Experience of effectively Application, managing budgets and physical E interview, references resources Experience of managing a team Application, E of people interview, references Experience of working for a Application, voluntary organisation or charity D interview, references sector Experience of leading and Application, managing a retail team in an area D interview, references or regional capacity Experience of generating and D Interview, references processing donated stock

Experience of buying trading D Interview, references goods and materials

Experience of managing Application, D volunteers interview, references

Strong planning, organisation and Application, Skills/Knowledge E time management skills interview, references Excellent interpersonal skills and the ability to communicate Interview, test, effectively both orally and in E references writing with staff and external contacts at all levels Proven leadership and senior operational management E Interview, references experience in a retail role Significant experience of Application, developing people and managing E interview, references change Ability to innovate, actively Application, contribute and lead strategic E interview, developments presentation Application, Data analysis and reporting skills E interview, references Excellent communication, Interview, analytical and decision-making E presentation skills Ability to communicate across a Interview, test E multi-disciplinary organisation references

Computer literacy sufficient to E Interview, test work efficiently and effectively

Knowledge of the charity sector Application, D and volunteer management interview, references

Ability to negotiate with agencies D Interview, references and suppliers Excellent role model and inspirational leader who can Application, Personal qualities E influence, motivate and encourage interview, references others Ability to work autonomously and E Interview, references use own initiative A positive outlook and ‘can do’ E Interview, references attitude Manages effectively under E Interview, references pressure Innovative and creative E Interview Well developed personal coping strategies in dealing with E Interview emotional situations Commitment to equal opportunities and inclusive E Interview, references practice Ability to work flexibly E Application, interview Ability to travel around the E Application geographical area easily Documentation Legally entitled to work in the UK E check at interview

* Essential or Desirable