EASE VFO Preorder

Address Validation – Customer Service Inquiry – Listing Inquiry

Table of Contents

EASE VFO Preorder...... 1 New Preorder...... 4 Preorder—Preorder tab...... 4 Preorder—Validate link within the order...... 4 Preorder—Preorder Tab...... 5 Exhibit 1—Address Validation Screen...... 10 Exhibit 2—Customer Service Information Screen...... 10 Exhibit 3—Listings for Telephone Number Screen...... 11 Exhibit 4—Preorder Results for Address Validation...... 12 IRM Responses for Address Validation...... 12 Exhibit 5 Preorder Results for Customer Service Information...... 13 Exhibit 6 - Preorder Results for Searching by a BAN...... 14 Error responses for Customer Service Information...... 15 Exhibit 7—Preorder Results for Residential Listing Telephone Number...... 16 Exhibit 8—Preorder Results for Caption Business Listing Telephone Number...... 17 Glossary...... 17

EASE Preorder

New Preorder Preorder is an option that provides address validation, customer service inquiry and telephone listing information.

To help insure order accuracy, address validation may be required when submitting certain order types. Address validation can be accomplished:

 By selecting New from the Preorder tab drop-down menu  By clicking the Validate link located in the SVC ADDR GRP section on the EU form of the LSR while entering an order.

Preorder—Preorder tab

Preorder—Validate link within the order

Note: When validating the address within the order – you will receive one of the following: a) a message the address is an exact match or b) receive multiple addresses that contain additional information or c) receive a message that no match was found. If multiple addresses are found, you may select the correct one and the additional fields on the LSR will auto-populate. If no match is found, you will need to research or correct the address.

EASE VFO Preorder, Continued

Preorder— Take the following steps to do a preorder from the Preorder tab in EASE Preo VFO. rder Tab

Step Action 1 With the Order List in view, roll your cursor over the Preorder tab and select New from the drop-down menu.

Result: The Preorder Initiation screen appears.

2 Type a tracking ID in the TXNUM field or use the pre-populated ID.

Note: This can be up to twenty-five alpha, numeric, or alpha- numeric characters. 3 Select EMBARQ from the drop-down menu of the Trading Partner field if necessary.

Note: No action is necessary in the Service Center field as it pre- populated

Continued on next page

Preorder—Preorder Tab (continued)

Step Action 4 Use the table below to determine the next step.

If Then Preordering an address Select A-Address Validation from the TX TYPE drop- down. Preordering customer service Select E-Customer Service information on an Information from the TX CENTURYLINK or your TYPE drop-down. customer’s working telephone number or circuit Preordering directory listing Select T-Listings for information on an Telephone Number from the CENTURYLINK or your TX TYPE drop-down. customer’s listing telephone number 5 Click the Initiate button.

Result:

 The Address Validation response displays. Click the link to view #Exhibit 1—Address Validation Screen )

 The Customer Service Information response displays. Click the link to view #Exhibit 2—Customer Service Information Screen)

 The Listings for Telephone Number response displays. Click the link to view #Exhibit 3—Listings for Telephone Number Screen) screen displays based on the selection made in the TX TYPE drop down.

Preorder Tab Steps (Continued)

Step Action 6 Use the following table to determine the next step.

If Then Doing a preorder a. Type the CCNA in the CCNA field. on an b. Select A-New inquiry from the TXACT CENTURYLINK drop-down. address and you c. Type the OCN in the CC field. are on the d. Type the address including city, state, and Address zip code in the SVC_ADDR_GRP section. Validation screen e. If a unit, bldg, suite etc is part of the address – enter that data in the AAI field. . f. Click the Submit button.

Click the link to view an example of the results and messages. #Exhibit 4—Preorder Results for Address Validation

Note: There is a Glossary on the last page of this document that provides the SVC_ADDR_GRP section field names and definitions. Doing a preorder a. Type the CCNA in the CCNA field.. on either an b. Type the OCN in the CC field. CENTURYLINK c. Type the state abbreviation in the STATE or your working field. telephone and you d. Select Y in the AGUATH field to indicated are on the that you are authorized to receive CSI Customer records Service e. Type a working telephone number or BAN in Information the WTN field (do not use spaces or dashes) screen or if inquiring on a circuit, type the circuit number in the ECCKT field. f. Click the Submit button.

Click the link to view an example of the results and messages #Exhibit 5 & 6 —Preorder Results for Customer Service Information .

Preorder Tab Steps, continued

Step Action 6 cont If Then Doing a preorder a. Type the CCNA in the CCNA field.. on either an b. Type the OCN in the CC field. CENTURYLINK c. Type the state abbreviation in the STATE or your directory field. listing telephone d. Type the listing telephone number (with no and you are on the dashes or spaces) in the LTN field located Customer Service in the DLI_REQ_INFO section. Information e. Click the Submit button. screen

Results: The preorder query is initiated and the results display on the Results tab.

Click the link to view an example of the results for a residential listing messages #Exhibit 7—Preorder Results for Residential Listing Telephone Number . Click the link to view an example of the results for a business caption listing #Exhibit 8—Preorder Results for Caption Business Listing Telephone Number

Preorder—Preorder Tab (continued)

Step Action 7 Use the following table to determine the next step.

If Then The preorder is a success You can:

 Click the Save button to save the preorder.  Click the Printable Version button to view and print the preorder.  Click the Close button to exit.

Note: The preorder record is not saved if you close without saving first. The preorder is not a You can: success  Click the Change button to try the preorder again.  Click the Close button to exit.

EASE VFO Preorder Exhibits and Response Messages,

Exhibit 1—Address Validation Screen

Exhibit 2—Customer Service Information Screen

EASE VFO Preorder Responses and Exhibits, Continued

Exhibit 3—Listings for Telephone Number Screen

Exhibit 4—Preorder Results for Address Validation

IRM Following are the possible IRM field responses that may be seen when doing Res a preorder on an CENTURYLINK address. pons es Message Action for The address parameters are too Enter specific address data. Add general. Please be more ress specific. Vali Server not available. Zip code Zip code incorrect, please verify, correct dati or requested name was not and resubmit. on recognized. Address is valid on SIG and None – address validated successfully. WILSERV. Address is valid on SIG, None – address validated in SIG. however, WILSERV cannot verify address. Unable to get data from IMS. IMS down, please try again later. Please try again later. Multiple complex addresses – Please verify and enter complex name in Enter complex name. AAI field. Note: If the IRM response does not indicate a valid address, click the Change button and change the address information accordingly.

Exhibit 5 Preorder Results for Customer Service Information

Exhibit 6 - Preorder Results for Searching by a BAN

Error responses Following are the possible EAS_Error responses that may be seen when doing for a preorder for customer service information. Cust omer EAS_Error Response Definition Servi Phone number has no active No records are found as the telephone number ce Infor account. provided is not active. mati WTN does not match your Account belongs to another CLEC company. on Company Code Preorder failed – TN can not Occurs if the wrong state was entered – or if be found for state selected the telephone number is part of an CenturyLink major account.

Exhibit 7—Preorder Results for Residential Listing Telephone Number

This section shows the LTN that was preordered and the Main telephone number if applicable.

This section shows the Directory name and yellow page heading if applicable.

This section shows how the listing appears in the telephone directory.

Exhibit 8—Preorder Results for Caption Business Listing Telephone Number

When a telephone number is part of a caption, the entire caption is displayed. It is possible that you may have to look through several listings to find the information for the specific preordered telephone number.

This section shows how many listings in the state are associated with the caption. Clicking on the blue arrows allows movement from one listing to the other.

Glossary

Address Details There are certain fields required in the Address Details section for any order secti that contains an address. The minimum entries in the Address Details section on are:

 SANO = House Number  SASN = Street Name  CITY  STATE (must be in all capital letters)  ZIP CODE

Following are the other fields that could possibly be required in the Address Details section of the order depending on the address.

Note: The LD and LV fields are no longer utilized for unit, bldgs etc. The AAI field is used in place of the LD and LV fields.

Address Field Definition AFT (Address Format Type) Identifies the format of the address being supplied

Valid Entries:

A = Rural route and/or box number B = Unnumbered C = Provider Assigned house number D = Descriptive E = Provisioning Address SAPR (Service Address Identifies the prefix for the address number of the service Number Prefix) address SASF (Service Address Identifies the suffix for the address number of the service Number Suffix) address SASD (Service Address Street Identifies the street directional prefix for the service address Directional Prefix) —for example, N = North, S = South, E = East, W = West, etc SATH (Service Address Street Identifies the thoroughfare portion of the street name of the Type) service address—for example, LN = Lane, BLVD = Boulevard, ST = Street, etc

Glossary, Continued

Address Details section (continued)

Address Field Definition SASS (Service Address Street Identifies the street directional suffix for the service address Directional Suffix) —for example, N = North, S = South, E = East, W = West, etc

Note: The SASS is different than the SASD. The SASS is when the directional comes after the street name—for example, Main St West.