CHAPTER16 Culture and Diversity in Business

Name: Date: Period:

Key Words: Completion

DIRECTIONS: Match the key words to their definitions below. Each definition is only used once.

1. A is a formal chain of command with one person at the top.

2. identify people as a member of a group rather than as individuals.

3. is acceptable social behavior and manners in business.

4. The beliefs, customs, and attitudes of a distinct group of people make up their .

5. is a variety of people with different backgrounds and identities.

6. A is a formal organization with many different levels of management.

7. Excluding someone on the basis of a physical or cultural characteristic is called .

8. is discrimination on the basis of age.

9. consists of a company’s shared values, beliefs, and goals.

10.The consists of people born between 1946 and 1964.

11.The is a law that prohibits discrimination against workers on the basis of gender, ethnicity, or other differences.

12.The requires that businesses provide facilities for people with individual needs.