Job Description- Office Junior

F/80 Briarcare Limited Briarcare House, Harp Lane, Cavendish Road, Clare, Suffolk CO10 8PH Tel: 01787 279000 / Fax: 01787 279007

Responsible To:

To report to Branch manager for clarification / priority of duties listed.

Principal Responsibilities:

1 Answering the telephone in an efficient and pleasant manner.

2 Relaying telephone and other messages to relevant personnel in an efficient manner to ensure they are received and dealt with as necessary

3 Computer processing documents, memos and short letters

4 Stamping and clearing post daily to ensure correspondence is at collection point to be posted that same day.

5 Faxing communications as necessary.

6 Distribution of faxes received.

7 Filing all documentation as relevant.

Service User’s Files

1 Assist Branch Manager to ensure files are kept for individual Service Users.

2 Preparation of Service User details and forward to relevant carers.

3 Filing of Service User Care Plans in individual Service User files, including Completed ‘comment sheets’ when brought into office.

4 Assist Branch Manager with data entry as relevant.

Support Company Training

1 Attend any training for the development of your position.

2 Co-ordinate by means of referral to training Schedule on a daily basis and inform Company or External Trainer of numbers attending after liaising with Branch Manager and Carers.

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3 Ensure that Trainers have supply of pens/paper available at relevant venue for training.

4 Following attending training by carers, prepare Training Certificates and enter in Company Training File and enter attendance on training Matrix located on main notice Boards.

5 Photocopy training leaflets/ Induction Books /Staff Handbook/ other manuals as required by Company Trainer.

Staff Meetings

1 Prompt Staff to attend meetings.

2 Prepare attendance record to enable Staff to ‘record’ their attendance.

3 Distribute minutes when prepared.

Stationery

1 Ongoing stock take of stationery.

2 Request shortfalls of stationery with purchasing/ finance department at Clare Office.

3 Report depletion of protective clothing i.e. gloves/ aprons to Branch manager so that necessary purchases can be made.

Catering

1 Purchase of tea/coffee/ milk/ biscuits when necessary.

2 Order water for water cooler from relevant supplier.

3 Inform cater of requirements for training venues should they be necessary.

Office Equipment

1 Contact relevant supplier for maintenance repairs, i e, photocopier/ fax etc.

Complaints

1 To take details of any Company complaints and pass to relevant personnel.

General

1 Any other duties deemed appropriate to the position

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