Welcome to Madryn House

New patients Patients in need of emergency medical care will be asked To register with the practice you should complete an to attend the G.P. Out of Hours Centre. A small number application form. of people will not be able to attend the centres because of When you register with the practice you will be asked to a genuine clinical problem. In this case a home visit will fill in a simple medical questionnaire about yourself. be arranged by the centre. Please try and attend the centre if at all possible. Data Protection Your medical records are held in the strictest confidence. Repeat prescriptions Information is not passed on without your consent unless Can be obtained by request at the surgery, via your local it is within the confines of the NHS, by legal framework, chemist or on-line. Please use the repeat prescription slip or is in the public interest. Certain anonymised patient or state in writing your needs i.e. name of medication, 6 Madryn Avenue data may be shared for the purpose of public health and strength and daily dosage. Rhyl audit, research, teaching and training. This practice is It would be helpful if you could indicate where you wish Denbighshire registered under the Data Protection Act. It is a practice to collect the prescription. For reasons of safety we cannot take prescription LL18 4RS and legal requirement that all staff maintain confidentiality of patients' records. requests over the telephone. Telephone (01745) 342225 Prescriptions will be ready within 2 working days. For Fax (01745) 361739 Visits prescriptions sent by post please allow 5 working days. Website www.madrynhouse.co.uk Home visit requests should be made before 10.00am if possible. Website Welcome to Madryn House You can order repeat prescriptions on-line at Cancellation of appointments www.madrynhouse.co.uk. Prescriptions will be ready Doctors Please inform the surgery if your booked appointment is within two working days. It is also possible to update no longer needed so that it may be offered to another your contact details and your clinical record on-line. Why DR GARETH W. GOODWIN patient. Cancellation of appointments (more than 24 hours not take our patient survey? You can also use the website MB, ChB, LL.M in advance) can also be done on-line. as a useful resource with links to other reliable websites Liverpool 1979 for health related information. Nurse Triage DR STEPHEN J. ROBERTS Calls must be made between 8 am & 11 am for medical Results of investigations MB, BCh Cardiff 1985 advice or an emergency appointment. Your call will be Results may be obtained by telephoning the surgery returned by our triage nurse. between the hours of 3.00 pm & 5.00 pm only. DR JANE L. BELLAMY Please do not turn up at surgery to be seen as you may MB, ChB, DRCOG, MRGP have to wait until the end of the morning. Change of address Liverpool 1985 Please inform staff of any change to your address or Out of hours telephone number so we can amend your records. You All doctors are approved for practice in Family Planning, Between the hours of 6.30 pm and 8 am, patients in need can also do this on-line. Obstetric Care, Minor Surgery and Child Health of emergency medical care should telephone the Surveillance. G.P. Out of Hours service on 0300 123 55 66 at Glan Complaints procedure Clwyd Hospital. As part of our terms of service and commitment to Office Hours improve our quality of care, the practice has an ‘in-house’ Madryn House is open between 8.00am and 6.30 pm Our doctors, in common with the great majority of GPs in complaints procedure. If you have any criticisms Monday to Friday the area are involved on a rota basis in staffing the G.P. regarding any aspect of the care you may have received Madryn House has facilities for the disabled with a ramp Out of Hours service. from this practice, please contact our Practice Manager, to the front entrance and disabled toilet. Mrs Helen Robbins. Your complaint will be dealt with promptly and confidentially. Health promotion clinics Practice staff Surgery Hours These clinics are aimed at improving general health and Mornings: Monday to Friday preventing disease by examination and advice about Drs Goodwin and Roberts 9.00-11.00am by exercise, diet, smoking and alcohol, as well as closer appointment only monitoring of chronic conditions. Dr Bellamy Monday, Tuesday, Thursday 9.10- 11.00am by appointment only The Health clinics are run by the practice nurses in Afternoons: Monday to Friday consultation with the doctors. Drs Goodwin and Roberts 3.20-5.20pm Asthma Clinic Diabetic Clinic Dr Bellamy 2.00-3.00pm on Monday, Thursday & Friday Hypertension Clinic CKD Clinic All by appointment only Leg Ulcer Clinic Travel Vaccs All by appointment Useful telephone numbers

Cervical Smears By appointment with Practice Nurse.

Minor Operations By appointment as advised by doctor. Practice Manager: Helen Robbins Practice Nurses: Janette Haigh & Dwynwen Roberts Ante-Natal Clinic Secretaries: Michelle Trehearn & Jill Beck Run by our midwife on Wednesday 9.00am – 12 noon. Senior Receptionist: Cathie Condon Receptionists: Pauline Twist, Christine Savory, Child Immunisation and Health Clinic Beryl Dean, Nicki Jolliffe & Karen Young By appointment on Thursday 3.00 – 5.00 pm. Summariser: Sue Buckley Glan Clwyd Hospital 01745 583910 Attached Staff Abergele Hospital 01745 832295 Royal Alexandra 01745 443000 Out of Hours 0300 123 5566 District Nurses Community Health Council 01978 356178 Contacted via surgery or at the Royal Alexandra Hospital. Social Services Rhyl 01824 708300

Denbighshire Local Health Board Midwife Preswylfa Tracy Talbot. Contact via surgery Hendy Road or Royal Alexandra Hospital 9.00am-9.30am Mold or the labour ward at Glan Clwyd Hospital. CH7 1PZ 01352 700227 District Nurses Clinic For blood tests 11.00 am – 12.00 am Monday Health Visitor Contact at Fforddlas Clinic 330346 Medical Examinations Mae Dr Gareth Goodwin, Nyrs Dwynwen a Beryl HGV/PSV/Taxi and other medical examinations are by Community Psychiatric Nurse Dean yn siarad Cymraeg ac yn falch o Via Hafod 443050. appointment as advised by doctor. ymgynghori yn Gymraeg os dymunir.