1.1 Describe the Tasks and Skills Required of an Administrative Medical Office Assistant

1.1 Describe the tasks and skills required of an administrative medical office assistant.

Key Terms  AAMA  administrative medical assistant (AMA)

OBJECTIVE RESOURCE TEACHING STRATEGIES 1.1 Describe the tasks and skills Tasks and Skills (p.3) PPT Terms Slides 4-6 required of an administrative office PPT Slides 15-16 assistant Figure 1.1 AMA Role Delineation Study Areas of Competence (2008) Correlation Chart

Exercise: 1.1 Name and describe the medical assisting skills Answer pp 5-6

P1.1 Internet Research: Professional Organizations:

AAMA, AMT,AHDI, & IAAP

AAMA: http://www.aama-ntl.org

AMT: http://www.amt1.com

AHDI http://www.ahdionline.org

IAAP http://www.iaap-hq.org

ANSWERS TO CHECK YOUR UNDERSTANDING 5. D

ANSWERS TO THINKING IT THROUGH 1. The administrative medical assistant who handles front-desk duties must have communication skills, in order to greet patients and other visitors and gather information about them; mathematics skills, to handle fee collection; organizational skills, because the front desk is a very busy environment featuring many different demands; interpersonal skills, to communicate positively with patients; and, if the medical office is automated, computer skills, to enter the patients’ information and to handle the scheduling program. (LO 1.1)