1. If Management Is Doing Things Right, What Is Leadership?
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1. If management is doing things right, what is leadership?
Correct Answer: doing the right things
2. For an RET business, management is central to success.
*a. True b. False
3. According to Mintzberg, "leadership without management is disconnected and encourages ______."
a. humor b. chaos *c. hubris d. competition e. disaster
4. Typical management duties are to
a. communicate b. innovate and evaluate c. be a change-maker *d. all of the above e. b and c
5. According to Csikszentmihalyi, what provides an individual with one of the most exciting models for living?
Correct Answer: creativity
6. The owner of an RET franchise can afford to forego the cost of an effective and efficient marketing plan.
a. True *b. False
7. The business team will include a small number of people with ______customer knowledge and technical skills specific to the RET enterprise. a. complete b. extensive c. considerable *d. complementary e. none of the above
8. Some common functions to be identified in an organizational chart are
a. human resources b. operations c. legal and risk management *d. all of the above e. a and b
9. An organizational chart shows formal lines of what?
Correct Answer: communication
10. The United States is the only major industrial power that maintains a general employment-at-will rule.
*a. True b. False
11. During an interview, a manager should try to ask questions that reveal the applicant's ______skills.
*a. problem-solving b. functional c. specialized d. transferable e. none of the above
12. A manager cannot gather information about
a. nationality or race b. education c. pregnancy d. all of the above *e. a and c
13. What term describes a worker who provides his own tools and equipment?
Correct Answer: independent contractor 14. The autonomy of an independent contractor means that he does not need to adhere to the company employee policy manual.
a. True *b. False
15. A management team made up of independent contractors is called a ______organization.
a. vertical *b. virtual c. streamlined d. professional e. none of the above
16. For an RET business, some disadvantages of using independent contractors include
a. lack of loyalty to company b. lack of flexibility in job tasks c. not responsible for workers' compensation d. all of the above *e. a and b
17. What statement helps create a workplace culture for an RET business?
Correct Answer: mission statement
18. The most successful owners understand that it's all about people: getting the best people to work and collaborate with them.
*a. True b. False
19. One way for a new professional to improve her managerial skills is by working with ______who can challenge her to build new strengths.
a. a life coach b. a peer adviser c. an EEOP counselor *d. a mentor e. none of the above 20. Successful managers have which of the following qualities in common?
a. balance in work and life b. assertive style c. team of advisers d. all of the above *e. a and c