<p>Pfister07 </p><p>1. If management is doing things right, what is leadership? </p><p>Correct Answer: doing the right things </p><p>2. For an RET business, management is central to success. </p><p>*a. True b. False </p><p>3. According to Mintzberg, "leadership without management is disconnected and encourages ______." </p><p> a. humor b. chaos *c. hubris d. competition e. disaster </p><p>4. Typical management duties are to </p><p> a. communicate b. innovate and evaluate c. be a change-maker *d. all of the above e. b and c </p><p>5. According to Csikszentmihalyi, what provides an individual with one of the most exciting models for living? </p><p>Correct Answer: creativity </p><p>6. The owner of an RET franchise can afford to forego the cost of an effective and efficient marketing plan. </p><p> a. True *b. False </p><p>7. The business team will include a small number of people with ______customer knowledge and technical skills specific to the RET enterprise. a. complete b. extensive c. considerable *d. complementary e. none of the above </p><p>8. Some common functions to be identified in an organizational chart are </p><p> a. human resources b. operations c. legal and risk management *d. all of the above e. a and b </p><p>9. An organizational chart shows formal lines of what? </p><p>Correct Answer: communication </p><p>10. The United States is the only major industrial power that maintains a general employment-at-will rule. </p><p>*a. True b. False </p><p>11. During an interview, a manager should try to ask questions that reveal the applicant's ______skills. </p><p>*a. problem-solving b. functional c. specialized d. transferable e. none of the above </p><p>12. A manager cannot gather information about </p><p> a. nationality or race b. education c. pregnancy d. all of the above *e. a and c </p><p>13. What term describes a worker who provides his own tools and equipment? </p><p>Correct Answer: independent contractor 14. The autonomy of an independent contractor means that he does not need to adhere to the company employee policy manual. </p><p> a. True *b. False </p><p>15. A management team made up of independent contractors is called a ______organization. </p><p> a. vertical *b. virtual c. streamlined d. professional e. none of the above </p><p>16. For an RET business, some disadvantages of using independent contractors include </p><p> a. lack of loyalty to company b. lack of flexibility in job tasks c. not responsible for workers' compensation d. all of the above *e. a and b </p><p>17. What statement helps create a workplace culture for an RET business? </p><p>Correct Answer: mission statement </p><p>18. The most successful owners understand that it's all about people: getting the best people to work and collaborate with them. </p><p>*a. True b. False </p><p>19. One way for a new professional to improve her managerial skills is by working with ______who can challenge her to build new strengths. </p><p> a. a life coach b. a peer adviser c. an EEOP counselor *d. a mentor e. none of the above 20. Successful managers have which of the following qualities in common? </p><p> a. balance in work and life b. assertive style c. team of advisers d. all of the above *e. a and c </p>