Innovative Technological Solutions From The National Bank Of Greece And Microsoft

Microsoft Office 365 Customer Solution Case Study

Innovative Technological Solutions from the National Bank of Greece and Microsoft

Overview Our partnership with Microsoft gives us the chance to try out Country or Region: Greece new technologies that we could see utilized in the future at Industry: Financial Services – Banking sector the traditional network of branches.

Customer Profile Nelly Tzakou, General Operations Manage, National Bank of Greece The National Bank of Greece is the largest bank in Greece. With more than 562 branches and over 1485 ATMs, it The National Bank of Greece, in collaboration with Microsoft, covers the whole geographical region of utilizes an innovative and interactive learning experience at the Greece. i-bank store, which is based on tablet-technology and cloud Business Situation computing. As far as innovative solutions are concerned, both The National Bank of Greece is trying out new applications in its i-bank store, like on a design level and on a service level through the multiplex of video-banking, the augmented reality electronic banking that the i-bank store offers, the National Bank technology and the info kiosk with its touch screens. of Greece chooses an extremely modern solution for informing and teaching, a solution that is based on slates which run Solution The National Bank of Greece Microsoft’s Windows 7. collaborated with Microsoft for the creation of an application which will run on Slates – tablet PCs running the Slates are ideal educational means and can provide the user with Windows 7 operating system. unlimited views of his chosen content, thanks to the Microsoft

Benefits SharePoint Online website from the new cloud-based Easy notes capture productivity service – Microsoft Office 365. Secure personal data Simple transactions Situation The goal of this effort is to provide the At the start of this year, the National Bank most understandable information possible of Greece has created the first i-bank store to the users, and in this case the slates will at the “The Mall” shopping center, a play the role of the educational medium, concept store which is considered a novelty offering a rich content. for banking in general, and innovative not just for Greece, but on an international A series of tutorials, presentations, level as well. Two i-bank stores operate exercises and tools are available to the today at Athens and Thessaloniki, as well as users, so that they may get a fuller view on a smaller i-bank corner at Thessaloniki. the possibilities for free education that the i-bank store offers concerning modern It is a banking multiplex of fascinating subjects, as well as on the usage of the architecture, which offers a unique electronic services of the Bank. A special experience on electronic self-service emphasis has been given to the ease of banking through the usage of the latest use, so that the visitors that aren’t quite modern technology. All the electronic i- familiarized with technology, may be bank services are presented in a high-tech instantly able to use them. environment: Internet, Mobile, Phone banking, ATM, Centers of automated payments – APS, Standing orders. The Solution visitor, either by himself or with the help of The National Bank of Greece collaborated specialized employees, may explore the with Microsoft for the creation of an way that his banking transactions are application which will run on Slates – tablet executed through a modern optic angle. PCs running the Windows 7 operating system – and will be able to take advantage Besides that, the i-bank store is a place of of all the characteristics of the devices. entertainment, interaction and education: Microsoft has chosen “Indice” for the you may take part in the presentations and realization of the educational application. discussions that take place at the specially configured amphitheater, in order to get Slates are an excellent solution for editing informed and exchange views in matters content and interacting with it through any that concern the areas of technology, of their applications. They allow at the economy, modern banking services, same time the usage of the inherent environment and ecology. security characteristics of Microsoft Windows 7, like BitLocker for example, The National Bank of Greece is trying out which allows the encryption of each user’s new applications in the i-bank store, like data. video-banking, the augmented reality technology and the info kiosk with its touch It’s rather simple to navigate and extremely screens. Using the same logic of innovative easy to use for users of every age, and applications, and always keeping in mind takes advantage of all the characteristics of the interactive educational experience, the the device. The application has been National Bank of Greece implements a pilot designed in a way that it will be able to program in collaboration with Microsoft. communicate and synchronize with Microsoft SharePoint Online, which is an inextricable part of Microsoft Office 365. All

24 the content, which is stored inside the dimension to the experience that a visitor cloud, is presented in the application and gets at the i-bank store.” doesn’t require the launch of any external application. Moreover, the administrator of the application may update the content depending on the needs of the i-bank store, centrally and through a way that is simple, controlled and accessible through the internet.

Having the aim to allow its usage by people with special needs, we offer specific characteristics, like the magnifying glass and the support of text to speech – narration.

Benefits The user may keep notes next to each point of the content that is viewed in the application, so that when his navigation ends, he may send the content that interests him (including his notes) to his e- mail address. His personal details will remain confidential. Special care has been given so that no personal data gets stored.

The new application, using the great advantages of mobility and directness, will allow the visitors of the i-bank store – regardless of the level of their digital knowledge – to get accustomed with the execution of electronic banking transactions and the follow up of educational content, in a safe and easy to use environment.

Mrs. Nelly Tzakou, the General Manager of Operations of the National Bank of Greece, states “Our partnership with Microsoft gives us the chance to try out new technologies that we could see utilized in the future at the traditional network of branches. The combination of cloud computing and the interactive simplicity of tablet devices, gives a whole new

34 Microsoft Office 365 Microsoft Office 365 brings together cloud versions of our most trusted communications and collaboration products—Microsoft SharePoint Online, Exchange Online, and Lync Online—with the latest version of our Office desktop suite and companion web applications for businesses of all sizes.

Office 365 helps save time and money, and it frees up valued resources. Simple to use and easy to administer, it is financially backed by a service level agreement guaranteeing 99 percent reliability. Office 365 features robust security, IT-level phone support, geo-redundancy, disaster recovery, and the business-class privacy controls and standards that you expect from a world-class service provider.

For more information about Microsoft Office 365, go to: www.office365.com/