Chapter 7 Section 18
EIV Identity Verification – Failed EIV SSA Identity Test Reports
The Failed EIV SSA Identity Test Reports can be accessed from the Identity Verification Report link. It is important to select the recertification month “ALL” when running the report. This report must be used monthly to clear up any invalid, discrepant or missing information in the TRACS database that was not identified and corrected at the time of recertification.
Any discrepant information must be corrected in the TRACS database. If it is determined that the information in TRACS differs from the information found on the tenant’s current HUD-50059, retransmit the current HUD-50059 to correct the TRACS database.
There will not be any employment or income information in EIV for tenants who fail the Failed EIV SSA Identity Test Reports. So, it is essential that any discrepancies are corrected within 30 days from the date of the report.
Within the EIV System, this report can be accessed from the Identity Verification Report link. Select the recertification month “ALL” and if the report name is underlined, this indicates it is an active link. To obtain the data about the household members who failed the Failed EIV SSA Identity Test Reports, just click on the report name to obtain.
Identity Verification Report Statistics Number of households Failed 9 Failed EIV Pre-Screening 5 Failed Verification Report (Failed the SSA Identity Test) 4 Percentage of households Failed 13.43%
Failed EIV SSA Identity Test Reports
This report contains the ID verification statistics based on the number of IDs that the information received from SSA that failed the ID verification results.
Identity Verification Information Failed Verification Report (Failed SSA Identity Test) Use of the Failed SSA Identity Test report helps reduce subsidy errors
Navigating to the Failed EIV SSA Identity Test Reports (MONTHLY - within 30 days of the report date)
Select Failed Verification Report Select the report, the recertification month “All” Failed Verification Report Characteristics
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EIV Identity Verification – Failed EIV SSA Identity Test Reports
Identifies tenants for the selected contract(s)/project(s) that have had their personal identifiers (SSN, last name, date of birth) sent to SSA, but data could not be verified by SSA due to missing or invalid information. Must be reviewed and acted upon monthly (within 30 days of the report date).
Income data on Tenants Failing EIV SSA Identity Test
Income data is not available for tenants who failed the EIV SSA Identity test and are listed on the report, Income data will not be reflected until EIV SSA Identity test is passed.
Correcting Failed Data
1. Before contacting the tenant, confirm accuracy of data entry in TRACS, (e.g. has a number been transposed when entering the SSN? Birth date? Names spelled correctly?). 2. Contact the tenant to confirm their SSN, DOB and/or last name data that needs to be corrected. 3. Obtain the documentation from the tenant to verify any discrepancy in their “personal identifiers”. 4. Once failed data is identified and corrected, management will process a HUD-50059 then transmit through TRACS so that the tenant will be included in the match against SSA and NDNH data. 5. Print and retain a copy of the report in a master file called “Failed SSA Identity Test Reports”. The report will be documented with action taken to resolve invalid or discrepant personal identifiers.
Encourage the tenant to contact the SSA to correct any inaccurate data in their databases if the personal identifiers on the form HUD-50059 and in TRACS are accurate. If SSA records are wrong, only the tenant can request SSA to correct his/her record by completing and submitting formSS-5, Application for a Social Security Card."
Management can assist the tenant in requesting benefit information from SSA, if the tenant requests their assistance in accessing the SSA website or has questions on completing the request.
1. To request a Proof of Income Letter from SSA’s website go to http://www.socialsecurity.gov. From the left side bar:
Select “Learn what you can do online”
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EIV Identity Verification – Failed EIV SSA Identity Test Reports
Select “If you get Social Security benefits” or “If you get “Supplemental Security Income (SSI) benefits Select “Request a Proof of Income Letter”
IMPORTANT: Tenants must check the box “All Benefit Information Available” to make sure all benefits received are provided.
2. To request a Proof of Income Letter from SSA’s toll-free number call 1-800-772- 1213.
a. This information is free and the tenant should receive the letter in the mail within 10 days. b. The tenant will provide the Proof of Income Letter to be used in calculating their income. c. A copy of the letter will be retained in the tenant’s file. d. The original returned to the tenant for their records.
The tenant can request SSA to correct his/her record by completing and submitting form SS-5, Application for a Social Security Card, to the local SSA office.
NOTE: If a tenant’s information was corrected at the time of recertification but the EIV data has not yet been updated, this must be noted on the printed report and no further action is required.
Master File - Failed EIV SSA Identity Test Reports
1. Print the report 2. Retain a copy of the report in a master “Failed EIV SSA Identity Test Reports” file 3. The report will be documented with action taken to resolve any discrepancies 4. Failed SSA Identity Test Reports kept in “Master File” will be destroyed three years after report date
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EIV Identity Verification – Failed EIV SSA Identity Test Reports
Failed Verification Report (Failed the SSA Identity Test) Error Messages
Error Description Explanation Corrective Action 1 Verification failed – SSN not The tenant’s SSN recorded on line 45 of Request original SSN card from tenant or found in SSA’s records form HUD-50059 is not a valid number other acceptable form of documentation issued by SSA or listed in SSA records. for verification of SSN. Or Confirm SSN displayed on the SSN is not in file card/verification document matches the Or SSN reported on line 45 of form HUD- 50059. The input SSN was not verified For continued SSN failures, notify HUD OIG or other law enforcement agency.
NOTE: Encourage the tenant to contact the SSA to correct any inaccurate data in their databases if the personal identifiers on the form HUD-50059 and in TRACS are accurate. If SSA records are wrong, only the tenant can request SSA to correct his/her record by completing and submitting form SS-5, Application for a Social Security Card.
2 Verification failed – SSN not Tenant SSN recorded on line 45 of form Update line 45 of form HUD-50059 with found in SSA records HUD-50059 is not a valid number issued by the SSA provided SSN. XXXXXXXXX SSA. However, the SSN reflected in SSA records is listed at the end of the error message. 3 Verification failed - Surname The DOB recorded on line 42 of form HUD- Ask tenant to provide documentation (i.e. matched, but DOB did not match 50059 is not the same DOB reflected in birth certificate or state issued SSA’s records. identification card) to verify DOB. Update line 42 of form HUD-50059 with the SSA provided DOB 4 Verification failed – DOB matched The surname recorded on line 35 of form Ask tenant to provide documentation (i.e. but surname did not match with HUD-50059 is not the same surname SSN card, birth certificate, state issued SSA records reflected in SSA’s records. identification card, marriage license or court documents) of the other name or he/she is using. Surname does not match; DOB Update line 35 of form HUD-50059 with was checked the correct surname. 5 Verification failed – SS/SSI Tenant is receiving SS/SSI benefits; Request the tenant provide a current benefits cannot be disclosed due to however, SSA cannot disclose the benefit SS/SSI benefit letter. discrepancy in DOB amount because the DOB recorded on line 42 Request tenant provide documentation MM/DD/YYYY of form HUD-50059 is incorrect. The DOB (i.e. birth certificate or state issued reflected in SSA’s records is listed at the end identification card) to verify DOB. of the error message. Update line 42 of form HUD-50059 with the SSA provided DOB, if applicable.
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EIV Identity Verification – Failed EIV SSA Identity Test Reports
6 Verification failed – SS/SSI Tenant is receiving SS/SSI benefits; Request tenant provide a current SS/SSI benefits cannot be disclosed due to however, SSA cannot disclose the benefit benefit letter. discrepancy in name. amount because the surname recorded on Ask tenant to provide documentation (i.e. line 35 of form HUD-50059 is not the same SSN card, birth certificate, state issued surname reflected in SSA records. identification card, marriage license or court documents) of the other name he/she is using. Update line 35 of form HUD-50059 with the correct surname. 7 Verification failed – surname The DOB recorded on line 42 of form HUD- Update line 42 of form HUD-50059 with matched but DOB did not match 50059 is incorrect. However, the DOB the SSA provided DOB. with SSA records MM/DD/YYYY reflected in SSA records is listed at the end of the error message. 8 SSN is verified; individual is The tenant’s SSN has been verified by SSA Contact tenant’s adult family member, deceased and the individual is deceased. next of kin or contact person/entity provided by tenant on form HUD-92006. or If a date follows the error message, this is the date of death as reflected in SSA records. Upon confirmation of death, update SSN is verified; individual is family composition on form HUD-50059, deceased MM/DD/YYYY or a single member household, take appropriate action to terminate tenancy in accordance with program instructions and transmit the move-out form HUD-50059- A to TRACS. If applicable, return any overpayment of assistance.
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