Ireland Leads the Way in Per Capita Spending

DPDgroup Christmas survey: 77% of online shoppers in Germany buy Christmas presents on the Internet, spending 220 euros per person

• For 88% of European online shoppers good redirection options for their parcels are in important factor in their purchasing decisions, while shipment tracking in real- time is important for 87%

• 17% of German online shoppers are planning to spend more this Christmas than last year

• Ireland leads the way in per capita spending

• Kantar TNS surveyed over 23,000 online shoppers in 21 European countries

Aschaffenburg, 16 November 2016 – This year 77% of Germany's online shoppers intend to buy Christmas presents on the Internet, and 14% say they will spend more than last year. On average, planned spending per person amounts to 221 euros. These are the results of an international survey carried out by the opinion polling agency Kantar TNS on behalf of DPDgroup. Throughout Europe Kantar TNS surveyed more than 23,000 online shoppers in 21 European countries in September and October of this year. With their planned expenditure e-commerce customers in Germany are close to the European average of 217 euros. The biggest spenders are the Irish, who are planning to put presents with an average value of 305 eurosunder the Christmas tree, with Great Britain and Switzerland following in second and third places.

At 41% books are the largest product category purchased in Germany, while CDs/DVDs and video games (36%) and toys (33%) are also highly popular. Particularly strong growth compared to last year is registered by kitchen and household appliances. Although only 9% of online shoppers make purchases in this segment, 29% of them are planning to spend more on this category of goods in comparison to 2015. High-tech and electronic articles are also registering strong growth, with 25% of German online shoppers planning to spend more money on these products than last year.

The right delivery options are an important factor in purchasing decisions Throughout the whole of Europe the delivery options for goods play a decisive role in the online purchasing of Christmas presents. The greatest relevance as a driver of purchasing decisions is fast delivery on the very next working day (important for 90% of online shoppers). Almost equally important for online shoppers (at 88%) is for the consignee to have a range of possibilities for redirecting a shipment, for example selecting a different place or day for the delivery. Real-time information about the delivery is an important criterion for online purchasing, with 87% of purchasers attaching great value to this feature.

With DPD the individual redirection of parcels can be implemented either on the paketnavigator.de online platform or using the DPD app. In addition, all consignees know exactly when their DPD parcel will arrive. This is ensured by a delivery forecast which is accurate down to the last 60 minutes. In addition DPD's map-based live tracking function enables consignees to see where their parcel is at any given time. Consignees who will not be at home at the forecast time have a range of flexible options to redirect a shipment even before delivery: for example to a different address, to a specified neighbour or to a Pickup parcelshop. Specifying a different day for the delivery is also possible. The DPD app enabling the 'remote control' of parcel deliveries on all mobile devices has already received a number of awards, most recently for example the eco Internet Award of Germany's Internet Association, the German Prize for Online Communication and the UX Design Award.

Male, young, urban: the typical online shopper in Germany The Kantar TNS survey has also revealed the profile of a typical online shopper: nearly two thirds (63%) of e-commerce customers who are intending to spend more money on Christmas presents this year are male. 90% of online Christmas shoppers live in the city, and 59% are in the 18 – 34 age range. In contrast, only 10% of all consumers who are planning to buy more Christmas gifts online this year are aged over 55.

4 Image: Buying Christmas gifts online is becoming increasingly popular: 14% of German online shoppers are planning to spend more on their Christmas shopping in 2016 than they did last year.

Image available in print quality at https://www.dpd.com/de/Home/Ueber-DPD/Presse- Center/Pressemitteilungen.

About DPD

DPD Germany is part of DPDgroup, the second-largest international parcel delivery network in Europe. Throughout Germany DPD has 76 depots and 6,000 Pickup parcelshops. A workforce of 8,000 and 9,000 delivery drivers are in daily operation on behalf of the company’s customers. Every year the No. 2 on the German parcels market ships around 350 million parcels – providing carbon-neutral transport operations at no additional cost to the customer.

Through innovative technology, local knowledge and dedicated customer care, DPD provides the best possible experience for both shippers and shoppers. DPD’s industry- leading Predict service is setting a new standard for keeping customers closely in touch with their delivery, with real time tracking of their delivery, a one-hour delivery window and a range of options for redirecting parcels. In recognition of this innovation DPD received the Digital Transformation Award 2015.

As part of DPDgroup, DPD Germany has access to 27,000 local Pickup points across Europe, and delivers to 230 countries worldwide. DPDgroup’s 30,000 people work together to deliver 3.6 million parcels each day. DPD’s sole shareholder GeoPost, a wholly-owned La Poste subsidiary, posted sales of €5.7 billion in the year 2015.

Press contact DPD Dynamic Parcel Distribution GmbH & Co. KG Peter Rey PR Officer Wailandtstraße 1 63741 Aschaffenburg Phone +49 (0)6021 492-7066