MIDDLE EAST AND AFRICA ONLINE PAYMENT METHODS 2019 PUBLICATION DATE: FEBRUARY 2019

PAGE 2 GENERAL INFORMATION I PAGE 3 KEY FINDINGS I PAGE 4-6 TABLE OF CONTENTS I PAGE 7 REPORT-SPECIFIC SAMPLE CHARTS I PAGE 8 METHODOLOGY I PAGE 9 RELATED REPORTS I PAGE 10 CLIENTS I PAGE 11-12 FREQUENTLY ASKED QUESTIONS PAGE 13 ORDER FORM I PAGE 14 TERMS AND CONDITIONS

MIDDLE EAST AND AFRICA ONLINE PAYMENT METHODS 2019

PRODUCT DETAILS Title: Middle East and Africa Online Payment Methods 2019 Type of Product: Report Category: Online Payment Covered Regions: Middle East, Africa Covered Countries: UAE, , Israel, Morocco, Lebanon, Bahrain, South Africa,

Egypt, Nigeria, Kenya, Tunisia, Namibia, Uganda Language: English Formats: PDF & PowerPoint Number of Charts: 87

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We occasionally offer a discount on selected reports as newer reports are published. Please see the most up-to-date pricing on our website www.ystats.com.

QUESTIONS What are the major digital payment trends in the Middle East and Africa? ANSWERED How do payment method preferences of online shoppers vary between countries? How high is the share of digital buyers using cash on delivery in various countries of the Middle IN THIS REPORT East and Africa? Which barriers prevent consumers from using online payments? What is the projected growth of mobile payments in the Middle East and Africa by 2022?

SECONDARY MARKET Our reports are exclusively based on secondary market research. Our researchers derive RESEARCH information and data from a variety of reliable published sources and compile the data into understandable and easy-to-use formats.

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MIDDLE EAST AND AFRICA ONLINE PAYMENT METHODS 2019

CARDS AND MOBILE WALLETS RIVAL CASH ON DELIVERY IN MENA E-COMMERCE

Cash on delivery has been a top payment method used by online shoppers in countries such as the UAE and Saudi Arabia. However, recent surveys cited in the yStats.com report show that consumers are now becoming more comfortable with paying online. In the UAE, more than two-thirds of shoppers who paid online at least once by a card or a will consistently choose this method in the future.

The African continent shows diverse preferences of digital buyers when it comes to payment means. South Africa stands out with the majority of shoppers paying online by credit or . In , digital wallets such as PayPal and CashU are popular; while in Uganda, more than one in two online shoppers choose to pay via mobile money services, according to data cited in the yStats.com report.

Mobile payment adoption is gradually taking off, driven by mobile wallets in the MENA region and mobile money in Sub-Saharan African countries, as shown in the yStats.com report. A number of mobile wallet solutions were rolled out over the past months, including Google Pay in the UAE and Apple Pay in Saudi Arabia. At the same time, mobile money services such as M-Pesa are helping drive financial inclusion in African countries, where card and account penetration rates are generally low double or even single digits.

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MIDDLE EAST AND AFRICA ONLINE PAYMENT METHODS 2019 TABLE OF CONTENTS (1 OF 3)

1 MANAGEMENT SUMMARY

2 GLOBAL DEVELOPMENTS . Payment Methods Accepted in Online Stores, in % of Online Stores, February 2018 . Reasons For Not Shopping Online, incl. Payment-Related, in % of Internet Users Who Do Not Shop Online, Q1 2017 & Q1 2018 . Breakdown of Card Payments by E-Commerce and POS Payments, in %, 2016 & 2022f . Online Payment Fraud Losses, in USD billion, 2018e & 2023f . Share of Respondents Who Would be Willing to Use Fingerprint or Other Biometric to Secure Their Payment Details, in %, 2018 . Mobile Payment User Penetration, by Region, in % of Internet Users, Q4 2017 . Proximity Mobile Payment User Penetration, by Region, in % of Smartphone Users, 2017-2022f . Share of Internet Users Who Are Likely To Use Mobile Payment Next Year, in % of Internet Users, by Region, Q1 2017 & Q1 2018 . Share of Internet Users Who Are Likely To Use Mobile Payment Next Year, in % of Internet Users, by Selected Countries, Q1 2018 . Number of Contactless Payment Users of Apple Pay, Samsung Pay, Google Pay and Other OEM Pay, in millions, 2018e & 2020f . Retail Spending at Frictionless Payment Stores, in USD million, 2018e & 2023f . IoT Payments, in USD billion, 2018e & 2023f . IoT Payments, in USD billion, by Connected Car and Connected Home Device Payments, 2021f

3 MIDDLE EAST & AFRICA REGIONAL

. Online and Mobile Payment Trends and News about Players, February 2019 . Financial Inclusion Indicators, incl. Financial Institution Account, Debit Card, and Mobile Money Account Ownership, in % of Population 15+, by Selected Countries in the Middle East, 2017 . Financial Inclusion Indicators, incl. Financial Institution Account, Debit Card, Credit Card and Mobile Money Account Ownership, in % of Population, by Selected Countries in Africa, 2017 . Share of Internet Users Who Used Smartphone to Pay for Goods and Services, in %, Q4 2017 . Proximity Mobile Payment User Penetration, in % of Smartphone Users, 2017-2022f

4 MIDDLE EAST 4.1. UAE

. Share of Online Shoppers Paying by Cash on Delivery, in %, April 2018 . Breakdown of Payment Methods Used in E-Commerce, in % of Respondents, 2017 & 2018 . Top 5 Payment Methods Used in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, May 2018 . Top 5 Drivers for Paying by Card in E-Commerce, in % of Respondents, February 2018 . Top 5 Drivers for Paying by Cash on Delivery in E-Commerce, in % of Respondents, February 2018 . Breakdown of Trust in and Online Payments, in % of Respondents, February 2018

. Breakdown of Frequency of Using Contactless Cards, in % of Respondents Who Use Contactless Cards, and Share of Non-Users Who Are Likely to Start Using Contactless Cards in Near Future, in %, February 2018

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MIDDLE EAST AND AFRICA ONLINE PAYMENT METHODS 2019

TABLE OF CONTENTS (2 OF 3)

4 MIDDLE EAST (CONT.) 4.1. UAE (Cont.)

. Breakdown of Frequency of Using Digital Wallets, in % of Respondents Who Use Digital Wallets, and Share of Non- Users Who Are Likely to Start Using Digital Wallets in Near Future, in %, February 2018 . Product Categories Paid with Contactless Cards (In-Store) and with Digital Wallets (In-Store and Online), in % of Respondents Using the Respective Method, February 2018 . Mobile Wallet Market Size, in USD million, 2016 & 2022f . Overview of Selected Mobile Wallets, incl. Company and Launch Date, January 2019

4.2. SAUDI ARABIA

. Payment Methods Used in E-Commerce, in % of Online Shoppers, 2017 . Payment Methods Used in E-Commerce, in % of Online Shoppers, by Age and Gender, 2017 . Top Drivers of Online Shopping, incl. Payment-Related, by Product Category, in % of Online Shoppers, 2017

4.3. ISRAEL

. Breakdown of Payment Methods Used in E-Commerce, in % of Online Shoppers, 2018e . Top 5 Payment Methods Used in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, May 2018

4.4. MOROCCO

. Barriers to Shopping Online, incl. Payment-Related, in % of Internet Users, March 2018 . Problems Encountered When Shopping Online, incl. Payment-Related, in % of Online Shoppers, March 2018

4.5. LEBANON

. Share of Online Shoppers Paying Online Compared to Cash on Delivery, in %, 2017 . List of Selected Payment Providers, by Category, August 2018

4.6. BAHRAIN

. Barriers to Shopping Online, incl. Payment-Related, in % of Non-Online Shoppers, 2016 & 2017

5 AFRICA 5.1. SOUTH AFRICA

. Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2017 & 2018 . Breakdown of Factors That Would Encourage to Shop Online More, incl. Payment-Related, in % of Online Shoppers, August 2018 . Breakdown of Barriers to E-Commerce, incl. Payment-Related, in % of Internet Users Who Do Not Shop Online, August 2018 . Breakdown of Types of Purchases for Which Non-Online Shoppers Would be Most Comfortable to Make Their First Online Payment, in % of Internet Users Who Do Not Shop Online, August 2018 . Payment Methods Used in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, May 2018 . Breakdown of Likelihood of Using Mobile Payments Next Year, in % of Internet Users, Q1 2018

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8 5 EUROPE ONLINE PAYMENT METHODS: FULL YEAR 2016 TABLE OF CONTENTS (2 OF 7)

MIDDLE EAST AND AFRICA ONLINE PAYMENT METHODS 2019

TABLE OF CONTENTS (3 OF 3)

5 AFRICA (CONT.) 5.2. EGYPT

. Top 5 Payment Methods Used in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, May 2018 . Breakdown of Likelihood of Using Mobile Payments Next Year, in % of Internet Users, Q1 2018

5.3. NIGERIA

. Share of Adults Who Made at Least One Digital Purchase in the Last 12 Month, in % of Adults, October 2018 . Top 5 Payment Methods Used in Cross-Border E-Commerce, in % of Cross-Border Online Shoppers, May 2018 . Value and Number of Internet (Web) and Mobile Payment Transactions, in NGN billion and in millions, 2011- 2018 . Breakdown of Likelihood of Using Mobile Payments Next Year, in % of Internet Users, Q1 2018

5.4. KENYA

. Mobile Payment Statistics, incl. Number of Transactions, in Millions, Value of Transactions, in KES Billion, Number of Accounts, in Millions, and Number of Agents, in Thousands, 2008 – 2018

. Breakdown of Likelihood of Using Mobile Payments Next Year, in % of Internet Users, Q1 2018

5.5. TUNISIA

. Breakdown of Likelihood of Using Mobile Payments Next Year, in % of Internet Users, Q1 2018

5.6. NAMIBIA

. Share of Online Shoppers Paying Online Compared to Cash on Delivery, in %, 2017

5.7. UGANDA

. Breakdown of Payment Methods Preferred in E-Commerce, in % of Online Shoppers, 2017

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MIDDLE EAST AND AFRICA ONLINE PAYMENT METHODS 2019 REPORT-SPECIFIC SAMPLE CHARTS

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MIDDLE EAST AND AFRICA ONLINE PAYMENT METHODS 2019

GENERAL METHODOLOGY OF OUR MARKET REPORTS Secondary Market Research summarizes the main idea/finding of the chart and a Subtitle, which provides . The reports are compiled based on secondary market research. necessary information about the country, the topic, units or measures of Secondary research is information gathered from previously published currency, and the applicable time period(s) to which the data refers. With sources. Our reports are solely based on information and data acquired respect to rankings, it is possible that the summation of all categories from national and international statistical offices, industry and trade amounts to more than 100%. In this case, multiple answers were possible, associations, business reports, business and company databases, journals, which is noted at the bottom of the chart. company registries, news portals and many other reliable sources. By using Report Structure various sources we ensure maximum objectivity for all obtained data. As a . Reports are comprised of the following elements, in the following result, companies gain a precise and unbiased impression of the market order: Cover page, preface, legal notice, methodology, definitions, table of situation. contents, management summary (summarizing main information contained . Cross referencing of data is conducted in order to ensure validity in each section of report) and report content (divided into sections and and reliability. chapters). When available, we also include forecasts in our report content. . The source of information and its release date are provided on These forecasts are not our own; they are published by reliable sources. every chart. It is possible that the information contained in one chart is Within Global and Regional reports, we include all major developed and derived from several sources. If this is the case, all sources are mentioned emerging markets, ranked in order of importance by using evaluative criteria on the chart. such as sales figures. . The reports include mainly data from the last 12 months prior to Notes and Currency Values the date of report publication. Exact publication dates are mentioned in . If available, additional information about the data collection, for every chart. example the time of survey and number of people surveyed, is provided in Definitions the form of a note. In some cases, the note (also) contains additional . The reports take into account a broad definition of B2C E- information needed to fully understand the contents of the respective data. Commerce, which might include mobile commerce. As definitions may vary . When providing information about amounts of money, local among sources, exact definition used by the source (if available) is included currencies are most often used. When referencing currency values in the at the bottom of the chart. Action Title, the EUR values are also provided in brackets. The conversions Chart Types are always made using the average currency exchange rate for the respective . Our reports include text charts, pie charts, bar charts, rankings, time period. Should the currency figure be in the future, the average line graphs and tables. Every chart contains an Action Title, which exchange rate of the past 12 months is used.

METHODOLOGY OF OUR MIDDLE EAST AND AFRICA ONLINE PAYMENT METHODS 2019

Report Coverage . This report covers the online payment market in the Middle East . The rest of the report contains country-specific and regional and Africa. It takes into account a wide definition of online payment, information. Countries are grouped by the two regions covered: the Middle including payment methods used in online shopping and mobile payment, East and Africa. Within each group, regional information is presented first, such as remote and proximity payments. while the countries are included in the descending order of B2C E-Commerce . Major countries in the region are covered, while data availability sales. varied across the markets. . Depending on data availability, the following types of market . The report includes data mostly published in the previous 12 information are included: payment methods most used by online shoppers, months. The exact date of publication of the source is stated on each chart. number and value of online/mobile payment transactions, mobile payment The time period which the data refers to differs by source. usage, payment-related factors important to online shoppers. Not all the Report Structure mentioned types of information are available for each of the covered . The global chapter opens the report, featuring an overview of countries. global online and mobile payment developments.

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MIDDLE EAST AND AFRICA ONLINE PAYMENT METHODS 2019

Europe Online Payment Methods 2019 February 2019 € 1,950 Asia-Pacific Online Payment Methods 2019 February 2019 € 1,950 Latin America Online Payment Methods 2019 February 2019 € 1,950

Middle East B2C E-Commerce Market 2018 January 2018 € 1,950 Africa B2C E-Commerce Market 2018 March 2018 € 1,950 GCC B2C E-Commerce Market 2018 February 2018 € 1,450 MENA B2C E-Commerce Market 2018 March 2018 € 2,950 Saudi Arabia B2C E-Commerce Market 2018 January 2018 € 750 UAE B2C E-Commerce Market 2018 January 2018 € 750

Global Omnichannel Commerce Trends 2018 December 2018 € 950 Global B2B Payment Trends 2018 October 2018 € 950 Global M-Commerce 2018 December 2018 € 1,450 Global B2C E-Commerce Market 2018 September 2018 € 1,950 Global Digital Gaming Market 2019 January 2019 € 1,450 Global Online Travel Market 2018 October 2018 € 1,950 Global B2C E-Commerce Delivery 2018 December 2018 € 1,950 Global Clothing B2C E-Commerce Market 2018 December 2018 € 2,950 Global Consumer Electronics B2C E-Commerce Market 2018 November 2018 € 1,950

North America B2C E-Commerce Market 2018 November 2018 € 950 Europe E-Commerce Market 2018 September 2018 € 3,950 Asia-Pacific B2C E-Commerce Market 2018 June 2018 € 3,950 Asia-Pacific E-Commerce & Payment Forecasts 2018 September 2018 € 950 Southeast Asia B2C E-Commerce Market 2018 May 2018 € 1,950

UPCOMING RELATED REPORTS

PUBLICATION REPORT PRICE* DATE

North America Online Payment Methods 2019 February 2019 € 1,950 Global Online Payment Methods 2019 February 2019 € 2,950 Global Alternative Online Payment Methods 2019 February 2019 € 1,950 Global Mobile Payment Methods 2019 February 2019 € 1,950

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