The Practice operates from two sites: Ingol Health Centre & Broadway Surgery. The practice aims to provide to aims practice The Surgery. Broadway & Centre Health services.and medical caring personal Ingol sites: two from operates Practice The P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin SuzanneKaren AnnLongdon,Marshall, Fisher, Casey-Morton, Simpson Vicki MichaelaLaura Danielle Ellis, Perry, Watkinson,O’Reilly,Hewitt,White, Jordan Jenny Wharton, PatriciaChristineMaria Milsom Ruth Melling, Karen A CottamTracy Bailey Diane Grogan Jane WainMike M P Dr Kaiser ChaudhriKaiser Dr WhiteStephen Dr PatelDinesh Dr D Alicia GrimshawAlicia Hulme Aimie AllisonSister Clayton Julie Sister Van Merlio Janet MellingSister FordeJaneSister P Students Medical YearDoctors, Registrars and Foundation Assistants: Anitha RangaswamyDr Nidghtta AnjanDr Joanne MurrayDr Melanie Walsh Dr RACTICE DMINISTRATIVE ANAGERIAL RACTICE OCTORS S : N TAFF : URSES

S TAFF : : Site Manager (Ingol)Site Manager (Broadway)Manager Reception Deputy ManagerPractice ManagerPractice Health Assistant Care Health RGN (1981) RGN (Bangalore 1997, MRCOG,DFSRH,MRCGP India MBBS University, 2000), Gulbarga MRCGP (University of MBB, (Nottingham), (1997) BM,BS MRCGP 1991) (Queen’sBelfast FPCert BCh BAODRCOGMB MRCGP MRCGP1985) (ManchesterCHB MB FPCert LLM 1986) (ManchesterCHB FPCert MB DRCOG MRCGP 1984) DRCOG(ManchesterCHB FRCGPMB DCH FPCert RGN & Health (Hons) Bsc (2001), Nursing in 2010) (OpenCare Social Studies Professional in Diploma (1992), RGN Health AssistantCareHealth Practice Booklet Dr Patel and Partners

Page3 Fax: (01772)Fax: 787652 (01772)Telephone: 645665 http://www.broadwaysurgery.nhs.uk/ 9THPR2 PRESTON Fulwood Broadway2 Broadway Surgery S nursing or present consultation. during student a be to medical a wish you not or whether choose can You a nurse. when or doctor you particular inform a with will present staff is student reception The staff. Other and Nurses involved Practice also Students, that is Medical Practice doctors of The training qualified practice. the are general with in who experience registrars and training two further or for one months 12 have of we period a year spend Each GPs. of training the in involved are We R remain on -to the practice list. or join to applyto orderin area the practice within must live You thesurgery. contact please clarification furtherrequire you If S E W N T PRACTICE ABOUT AREA INFORMATION P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin Saturday Friday Thursday Wednesday Tuesday Monday D Saturday Friday Thursday Wednesday Tuesday Monday O AST HE URGERIES OUTH EGISTRARS OCTORS PENING ORTH EST

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Page3 intervals. If you feel that your problem(s) will take longer, please ask the receptionist to book a double a book to receptionist the ask please longer, take will problem(s) your an that book feel To you appointment appointment. If your for wish you intervals. doctor (available) any choose minutes 10 at booked are Routine appointments site. to registered at your receptionist the contact please appointment, free are you however doctor; named a with registered be will You nurse. practice or doctor your see to appointment an require normally will You R P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin up this option.staffyour takeGP to installed.adviseaif you wish software Pleaseor appropriate of member has the who choice your of Pharmacy a to electronically sent prescriptions your have now can You – Prescriptions Electronic prescriptions. a for attend periodically review. you that request medication may who doctors, the by monitored are prescriptions Repeat required. if service delivery and collection free a operate pharmacies Local envelope. addressed stamped a with accompanied between telephone by made surgery. be the can at Requests slips request prescription repeat the leaving by arranged be may prescriptions repeat for Requests R Sunday Friday, Saturday, Thursday Tuesday, Wednesday, Friday Monday, NHS contactService:- 111 you can the when times contact please closed, is surgery the when attention medical require you If O yourtohome. Pleaseget ofdirectionsto assess the for urgencythe anyvisit. leave the helpfuldoctor may the doctor the that order in to details necessary receptionist will the give Please travel Doctors surgery. morning the after required. visits home to attend day the unable on am are 10:30 before who day, ill the in seriously early visits the home for or requests make patients Please bound surgery. house are who those to visits home offer We H whatever – online appointments cancel or book orday night. time of view, to you for simple it’s ensure prompts and screens follow to Easy busy. are lines telephone or closed is Practice the to when times convenient those during and useful particularly quick be can is and use, It Internet. the over GP a with appointments book to way convenient a is Access EMIS A details to arrange this with the Practice Nurse or Doctor. You will be asked for a contact telephone number. telephone contact a for asked be will You Doctor. or Nurse a afternoon.basis the in morning and GP are daily aon available Consultations with Telephone Practice the with this arrange to necessary the details take will who receptionist the inform Please Doctor, or Nurse Practice the from advice wish you If T doctor. anor alternative junior you see to waiting long in result often ask may we can times waiting minimise to order appointments In surgery. normal a of These end the to added normally are they as times problem. urgent one the to restricted minute be 5 should a and only slot allocated usually are appointments emergency or Urgent matters. non-urgent for appointment normal a for re-book to asked be may Patients morning. urgent same an the available offered is who be doctor will the with You appointment problem. medical urgent an for seen be to am 08:00 after surgery the Telephone U PPOINTMENTS EPEAT OUTINE UT OME ELEPHONE RGENT

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APPOINTMENTS R - From 6:30 p.m. (Thursday) to 8:006:30 to (Thursday) a.m. p.m. (Friday) From - EQUESTS O - From 6:30 p.m. (Friday) to 8:00 a.m. (Monday) 8:00 to a.m. (Monday) 6:30 (Friday) p.m. From - a.m. 6:30 8:00 to p.m. From - NLINE 8:00 am – 6:30 pm 6:30 – am 8:00 . . Written requests can be returned by post if post by returned be can requests Written . s rqie o poes rqet o repeat for requests process to required is NHS Advice on 111 on Advice NHS . Please find below find Please .

Page3 Dressings/Suture Removal* Vaccination FeverYellow Advice/Clinic Travel Examinations Medical Private Surgery Minor ClinicDiabetic Cervical Smears * Clinic Blood Clinic * Blood ClinicImmunisation * Clinic * Baby ClinicAsthma Clinic Ante-Natal (Broadway) Clinic(Ingol) Ante-Natal S areas.displayed Staff. Theprecisethe in Reception noticedate(s) will be the Practice forfordevelopment monthessentialand at pm training the will 13:00 Practice close each Tuesday one afternoon On S P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin Practice the to addressed be should and Procedure Complaints NHS ask adetailing complaint”.the make Pleasereceptionistto a forleaflet, “how Manager. the to according with dealt are Complaints “Patient a have currently We you. for service its improve let interested,Group”,us if you are know! Participation to suggestions and comments welcomes practice The C from the List Practice your in removal other multipleresult for reason may appointments. attend Failure to without a having appointments wait to patients longer in result appointments Missed appointment. your for attend to unable are you if know surgery the let Please C who patients for site Surgery Broadway the at lift a is There stairs. the to upstairsassistance consulting rooms. require climb to unable are you if receptionists the inform should patients Broadway available. are areas parking Reserved sites. both at available is access Wheelchair D and the Surgeryis nearby Parking grounds on Car available surgeriesbothto Route Bus near A Clinic* INR  PECIAL TAFF OMMENTS ANCELLING CCESS ISABLED Denotes Ingol site only site Ingol Denotes T : C RAINING A LINICS

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Mon & Thurs Mon - Fri Mon Mon-Fri Fri – Mon By appt By appt - Fri Mon Fri – Mon Thursday Monday Friday Friday - Fri Mon Friday Monday 08:00 – 13:00 – 08:00 14:30 – 13:30 11:00 – 08:45 15:30 – 13:00 15:00 – 13:00 15:00 – 13:00 11:00 – 09:30 15:00 – 13:00 HCA Nurse District Nurse Practice Nurse Practice GP GP NursePractice Nurse GP/Practice Phlebotomist Phlebotomist Nurse Practice NursePractice NursePractice MidwifeCommunity MidwifeCommunity ( Fee payable Fee ) (Fee payable for travel vacc) travel for ( payable (Fee Fee payable Fee ) (Ingol)

Page3 Non NHS services are displayed in the reception area. If you wish further details or require an appointment, please appointment, an require Insuranceor details further wish of you If area. reception completion the in displayed are the services NHS Non include services these NHS, the these for fees current The on. by so and applications Passport and letters Examinations, Medical License Driving Forms, covered not services certain offer doctors The at website S NON-NHS our visit AreaPractice register. to our or you that request We you liveidentityproof and in documentary this of must You provideproof you for appointment. with your medication Form. form Registration a complete to need all bring Please nurse. practice the with medical patient new a will you offer will we and questionnaire health a complete Practice application the with register to wishing Patients an with N you provide will at from the moment. theseethnic andpatientswe groups have no representation younger, disabled minority as we http://www.mysurgerywebsite.co.uk/index.aspx?p=P81103 and the contact please group, the joining in surgery interested are you If population. practice our we members of the representative that are ensure have to looking are we and (PPG) Group Participation Patient a established now have We GROUP PARTICIPATIONPATIENT P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin ( Service Management on more by the find outBooking telephoning your referral, you you questionscan have any queries Ifor about thiswith appropriate. GP you Your will when discuss R Please rooms. consulting the in them use on phone silent the building. entering turn before your not do Please use. phone mobile for policy tolerance low a operate We M make to you vaccinations.forare many travel Fees payable Note: encourage We Nurses. Practice our from available is travel earlier weeks at adviceleastor vaccinations travelling. discussbefore to sixappointments traveland telephone foreign for vaccinations and Advice F reception staff. our contact OREIGN EFERRALS EW OBILE P ATIENTS P T HONES RAVEL ERVICES

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Page3 P L P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin EPS serviceisEPS available delivery availableandservice freeis Prescription collection A Telephone 9UP PR2 PRESTON Fulwood Garstang Road331 Broadway Pharmacy Emergency and at facilities available this hospital Accident 716565 01772 Telephone PRESTON GreenLane Sharoe ( Hospitals Preston TeachingLancashire EPS serviceisEPS available delivery availableandservice freeis Prescription collection A Telephone: 7DS PR2 PRESTON Ingol GreenVillageLane86 Health CentreIngol (Rowlands)PharmacyIngol OCAL HARMACIES Royal Preston Hospital Royal Preston H OSPITAL 01772 717574 01772 726955 01772 and Sharoe Green Maternity Unit Maternity Green Sharoe )

Page3 Research approved by the local Research Ethics Committee. You will be contacted to see if you are willing to take to willing be identifiednot you would resultsagreement. anyin part, without your published prior are you if see to contacted be will You Committee. Ethics Research local the by approved Research personally. orbe to involvedwhether choose of not educationwhich you staff; canand The Training highestprovide it us ensure the to ofcare standard. is the Helpingreview to we be needfor mayreasons which your information are: The main I You Nurses. Practice and doctors the attend FamilyforImplantlocal Planning IUCD and advice.alsoClinics can all from available are services contraceptive of range a and planning Family F P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin a to telephone the over or family without your consent. friend member a especially information confidential disclose to authorised not are staff the that remember Pleaseask toquestions.usnotyou, to dothe treatment advicegivenplease any hesitate you are or aboutunclear If A is advice promotion Health area. surrounding or premises Practice patients all to available if required the on permitted smoking no is There policy. no-smoking a encourage We disease. preventingand health good promoting of policy a to committed is Practice The P registered.Practicetoin remain our Area youremain must Note: the of out move you If records. medical your of transfer inyou may, circumstances, be without notice.removed certain area, Practice the for arrange will who receptionist the inform please site, surgery change to wish and address change you If accordingly. records your update may we that so possible, as soon as surgery the to notified be should etc numbers telephone/mobile or address name, your to changes Any C you strictlykeep to legalaboutconfidential.the NHSthe has dutyworking Practice a information andforEveryone records. your ( to medical access right have a You of in person the to speak can you information, your use we of your care.charge how about more know to like would you time any at If NFORMATION AMILY ROMOTING HANGE DVICE 3 2 1 P

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Page3 appointment. Missed appointment results in others having to wait longer for an appointment. resultsan others having Missedin wait appointment. to longer for appointment appointment. an keep to unable are you if us Inform Staff. Practice the of members all towards courtesy show will you from hope would we return In available. service and care best the have you ensure to effort every make will staff Practice The P thefee. appropriate andmust consent be writingbyin written accompanied records to or physical access for applications serious Formal disclosure. for consent cause given not has to who party third likely a or patient the is to harm mental it if withheld be may information not Medical required. and are interest records of best copies child’s and the in is this access where £50) if and £10 between (currently payable records fee a be may child’s There wishes. child’s competent their a to contrary to access have may Parents behalf. their on so do to solicitor, a as such party, third a authorise may or records, medical own their to access for apply may Patients A P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin 777235 (01772) the HealthVisitoron contact5underof mayunder the You Health Visitors. of the will care be Children the age C

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Page3 Family Planning Planning Over Family25’s Planning Under Family25’s Rights Welfare Service CESSATION SERVICESMOKING Samaritans South Ribble Hospital&Chorley Preston HospitalRoyal Services Patient Transport Health Visitors Hall HospitalFulwood DentistEmergency Nurse District MidwifeCommunity Citizen’s Advice Bureau Advice Medical Emergency EmergencyMedical U P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin SEFUL P HONE

NUMBERS NHS Greater Preston Clinical Commissioning Group Commissioning Clinical Preston Greater NHS : : Clinical Commissioning GroupClinical (CCG) Telephone: (01772) 644400 (01772) Telephone: Lancashire Business Park Business Lancashire Chorley House Chorley 711496 (Between 12:00 pm 12:00 2:00 (Between – pm) 711496 822416 only)normalhours surgery of(out 111 999 0300 123 4154123 0300 401140 263656 6297328 0800 822022 01257 261222 716565 525000 777235 704111 777397 777447 is located at: located is Lancashire PR26 6TT PR26 Leyland

Page3 and are not always a of signhygiene! poor a arealways and not hair clean prefer lice Head Pharmacy. the from available treatment by with dealt easily are problems these of Both Worms & lice Head for telephone to need may you babies and children ifthe symptoms persist.advice small In better. and are milk you any after avoid days and several Chemist for the produce dairy from available Electrolade or Dioralyte (e.g. solutions electrolyte or water of plenty Drink ease. symptoms the until or hours 24 least at for food Avoid self-limiting. usually are illnesses These throat the of back Vomiting & Diarrhoea the at spots has or unwell really is patient the Unless 6are help. to unlikelyKeepand every hours. Paracetamol fluidsantibiotics drinking take these. cause mainly viruses Again Sore Throats the relieve will hours 6 every taken Paracetamol fluids. of thesymptoms. of worst plenty take and rest warm, Keep viruses. by caused are illnesses these as help not will Antibiotics pains. and aches temperature, nose, runny a with start usually These & Flu Colds P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin under5’s advice 777235 on the for Visitor on (01772) the Health Contact regular child the if give doctor the and Consult cool interested. not are child they if the ismeals or,improving48 particularly not after hours. seems unwell about Keep worry not do Children so appetite drinks. toddlers. their of plenty lose and in often bottle the especially on instructions dosage viruses, the to according by Calpol); (eg. syrup caused Paracetamol commonly most are These in ChildrenFever abroad ( necessary when use to house the in tablets or cream antihistamine keep Generally BEES WASPS & Stings Bites Insect the Avoid minutes. 10 for bone the below If symptomsconsult 24 the or recur doctor. hours. the nose sneeze blow for to temptation firmly nose the squeeze and forward slightly head bend chair, a in Sit BleedsNose disturbances.bladderin orcauses orproblems the bowel legs, ease to fails severe, is pain the if doctor the Consult Ibuprofen. or Paracetamol e.g. analgesics regular with advisable is rest bed pain have do you If fit. keep generally and correctly lift and bend sit, to learn – prevention is answer best The children. Pain Back for especially factor protection high a with sunscreen good a use drinkplentytreat of asand fluids.burns Otherwise and sun strong to exposure Avoid Sunburn soon as practice nurse possible. doctoras or consult the burns widespread or severe For dressing. dry clean a apply and immediately area affected the to water cold Apply Burns ) to and soothe to the itchsoreness. )

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Page3 If death occurs occurs at deathhome:- If BEREAVEMENT A DO IN WHAT TO to return may Children date. this after days 5 of theofrecent crop outbreakspots.7 afterthe most days school to up and appears rash the before days 3 to most 2 The is help. period also infectious may baths Cool itching. severe often the soothe to applied be may Lotion Calamine off. fall and crusty turn will ones earlier the and appear patches further days 3-4 next the During patches. the of centre the in appear blisters small developing these hours few a Within patches. red small as appears rash a day first the On PoxChicken P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin 1. 2. 1. 4. 3. 2. Take green form to Funeral overcompletefor form Directorwill takearranging the Funeral responsibilityfuneral.to greenwho Take certificate. birth and available if medical deceased card place. Also take took for which the in death the this to Registrararea Take hospital.Certificate death from Doctor’s Collect theirservicesrequired. the Directors inform them Funeral to that will be Contact hospital: death occurs - in When director- the funeral Contact place. will confirm He/she visit to thathas the takendoctor. death Telephone

Page3 I hope this guide provides you with some useful information about our practice and tips for dealing with minor with dealing for tips and practice our about information useful ailments etc. some with you provides guide this hope I and patience your for ask I and job you. help to the doctor help to condition demanding your of details and for ask they when occasions difficult be may There with. a dealt being are requests your have when understanding receptionists the that remember Please and care possible best the providing in roles respective their wheneveruseyou.will respect your confidentialityour service service. All staff for you for training appropriate receive staff monthly employed the All at them discuss will who Manager Practice the to them address and with meetings the partners. writing in ideas your put to free feel Please offer. we that services the improve help to patients from comments constructive any surgery. welcome We our at registered patients all to service efficient and comprehensive a provide to endeavours practice The thePractice fromManager Message P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin Updated: ManagerPractice you. Thank healthy lifestyleand you happy all. a for promotingof the means provide can we hopefully,and, practice our you to welcoming of thisopportunity take I May May May 2017

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