The Practice Operates from Two Sites: Ingol Health Centre & Broadway Surgery

The Practice operates from two sites: Ingol Health Centre & Broadway Surgery. The practice aims to provide to aims practice The Surgery. Broadway & Centre Health services.and medical caring personal Ingol sites: two from operates Practice The P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin SuzanneKaren AnnLongdon,Marshall, Fisher, Casey-Morton, Simpson Vicki MichaelaLaura Danielle Ellis, Perry, Watkinson,O’Reilly,Hewitt,White, Jordan Jenny Wharton, PatriciaChristineMaria Milsom Ruth Melling, Karen A CottamTracy Bailey Diane Grogan Jane WainMike M P Dr Kaiser ChaudhriKaiser Dr WhiteStephen Dr PatelDinesh Dr D Alicia GrimshawAlicia Hulme Aimie AllisonSister Clayton Julie Sister Van Merlio Janet MellingSister FordeJaneSister P Students Medical YearDoctors, Registrars and Foundation Assistants: Anitha RangaswamyDr Nidghtta AnjanDr Joanne MurrayDr Melanie Walsh Dr RACTICE DMINISTRATIVE ANAGERIAL RACTICE OCTORS S : N TAFF : URSES

S TAFF : : Site Manager (Ingol)Site Manager (Broadway)Manager Reception Deputy ManagerPractice ManagerPractice Health Assistant Care Health RGN (1981) RGN (Bangalore 1997, MRCOG,DFSRH,MRCGP India MBBS University, 2000), Gulbarga MRCGP (University of MBB, (Nottingham), (1997) BM,BS MRCGP 1991) (Queen’sBelfast FPCert BCh BAODRCOGMB MRCGP MRCGP1985) (ManchesterCHB MB FPCert LLM 1986) (ManchesterCHB FPCert MB DRCOG MRCGP 1984) DRCOG(ManchesterCHB FRCGPMB DCH FPCert RGN & Health (Hons) Bsc (2001), Nursing in 2010) (OpenCare Social Studies Professional in Diploma (1992), RGN Health AssistantCareHealth Practice Booklet Dr Patel and Partners

Fax: (01772)Fax: 787652 (01772)Telephone: 645665 http://www.broadwaysurgery.nhs.uk/ 9THPR2 PRESTON Fulwood Broadway2 Broadway Surgery S nursing or present consultation. during student a be to medical a wish you not or whether choose can You a nurse. when or doctor you particular inform a with will present staff is student reception The staff. Other and Nurses involved Practice also Students, that is Medical Practice doctors of The training qualified practice. the are general with in who experience registrars and training two further or for one months 12 have of we period a year spend Each GPs. of training the in involved are We R remain on -to the practice list. or join to applyto orderin area the practice within must live You thesurgery. contact please clarification furtherrequire you If S E W N T PRACTICE ABOUT AREA INFORMATION P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin Saturday Friday Thursday Wednesday Tuesday Monday D Saturday Friday Thursday Wednesday Tuesday Monday O AST HE URGERIES OUTH EGISTRARS OCTORS PENING ORTH EST

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intervals. If you feel that your problem(s) will take longer, please ask the receptionist to book a double a book to receptionist the ask please longer, take will problem(s) your an that book feel To you appointment appointment. If your for wish you intervals. doctor (available) any choose minutes 10 at booked are Routine appointments site. to registered at your receptionist the contact please appointment, free are you however doctor; named a with registered be will You nurse. practice or doctor your see to appointment an require normally will You R P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin up this option.staffyour takeGP to installed.adviseaif you wish software Pleaseor appropriate of member has the who choice your of Pharmacy a to electronically sent prescriptions your have now can You – Prescriptions Electronic prescriptions. a for attend periodically review. you that request medication may who doctors, the by monitored are prescriptions Repeat required. if service delivery and collection free a operate pharmacies Local envelope. addressed stamped a with accompanied between telephone by made surgery. be the can at Requests slips request prescription repeat the leaving by arranged be may prescriptions repeat for Requests R Sunday Friday, Saturday, Thursday Tuesday, Wednesday, Friday Monday, NHS contactService:- 111 you can the when times contact please closed, is surgery the when attention medical require you If O yourtohome. Pleaseget ofdirectionsto assess the for urgencythe anyvisit. leave the helpfuldoctor may the doctor the that order in to details necessary receptionist will the give Please travel Doctors surgery. morning the after required. visits home to attend day the unable on am are 10:30 before who day, ill the in seriously early visits the home for or requests make patients Please bound surgery. house are who those to visits home offer We H whatever – online appointments cancel or book orday night. time of view, to you for simple it’s ensure prompts and screens follow to Easy busy. are lines telephone or closed is Practice the to when times convenient those during and useful particularly quick be can is and use, It Internet. the over GP a with appointments book to way convenient a is Access EMIS A details to arrange this with the Practice Nurse or Doctor. You will be asked for a contact telephone number. telephone contact a for asked be will You Doctor. or Nurse a afternoon.basis the in morning and GP are daily aon available Consultations with Telephone Practice the with this arrange to necessary the details take will who receptionist the inform Please Doctor, or Nurse Practice the from advice wish you If T doctor. anor alternative junior you see to waiting long in result often ask may we can times waiting minimise to order appointments In surgery. normal a of These end the to added normally are they as times problem. urgent one the to restricted minute be 5 should a and only slot allocated usually are appointments emergency or Urgent matters. non-urgent for appointment normal a for re-book to asked be may Patients morning. urgent same an the available offered is who be doctor will the with You appointment problem. medical urgent an for seen be to am 08:00 after surgery the Telephone U PPOINTMENTS EPEAT OUTINE UT OME ELEPHONE RGENT

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RESCRIPTIONS AND OURS PPOINTMENTS A : E DVICE & P & : MERGENCY RESCRIPTION w 2 okn as (8 hus notice hours) (48 days working (2) Two Please ask at Reception for further details forReception at Please further ask : :

APPOINTMENTS R - From 6:30 p.m. (Thursday) to 8:006:30 to (Thursday) a.m. p.m. (Friday) From - EQUESTS O - From 6:30 p.m. (Friday) to 8:00 a.m. (Monday) 8:00 to a.m. (Monday) 6:30 (Friday) p.m. From - a.m. 6:30 8:00 to p.m. From - NLINE 8:00 am – 6:30 pm 6:30 – am 8:00 . . Written requests can be returned by post if post by returned be can requests Written . s rqie o poes rqet o repeat for requests process to required is NHS Advice on 111 on Advice NHS . Please find below find Please .

Dressings/Suture Removal* Vaccination FeverYellow Advice/Clinic Travel Examinations Medical Private Surgery Minor ClinicDiabetic Cervical Smears * Clinic Blood Clinic * Blood ClinicImmunisation * Clinic * Baby ClinicAsthma Clinic Ante-Natal (Broadway) Clinic(Ingol) Ante-Natal S areas.displayed Staff. Theprecisethe in Reception noticedate(s) will be the Practice forfordevelopment monthessentialand at pm training the will 13:00 Practice close each Tuesday one afternoon On S P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin Practice the to addressed be should and Procedure Complaints NHS ask adetailing complaint”.the make Pleasereceptionistto a forleaflet, “how Manager. the to according with dealt are Complaints “Patient a have currently We you. for service its improve let interested,Group”,us if you are know! Participation to suggestions and comments welcomes practice The C from the List Practice your in removal other multipleresult for reason may appointments. attend Failure to without a having appointments wait to patients longer in result appointments Missed appointment. your for attend to unable are you if know surgery the let Please C who patients for site Surgery Broadway the at lift a is There stairs. the to upstairsassistance consulting rooms. require climb to unable are you if receptionists the inform should patients Broadway available. are areas parking Reserved sites. both at available is access Wheelchair D and the Surgeryis nearby Parking grounds on Car available surgeriesbothto Route Bus near A Clinic* INR  PECIAL TAFF OMMENTS ANCELLING CCESS ISABLED Denotes Ingol site only site Ingol Denotes T : C RAINING A LINICS

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PPOINTMENTS COMPLAINTS :

Mon & Thurs Mon - Fri Mon Mon-Fri Fri – Mon By appt By appt - Fri Mon Fri – Mon Thursday Monday Friday Friday - Fri Mon Friday Monday 08:00 – 13:00 – 08:00 14:30 – 13:30 11:00 – 08:45 15:30 – 13:00 15:00 – 13:00 15:00 – 13:00 11:00 – 09:30 15:00 – 13:00 HCA Nurse District Nurse Practice Nurse Practice GP GP NursePractice Nurse GP/Practice Phlebotomist Phlebotomist Nurse Practice NursePractice NursePractice MidwifeCommunity MidwifeCommunity ( Fee payable Fee ) (Fee payable for travel vacc) travel for ( payable (Fee Fee payable Fee ) (Ingol)

Non NHS services are displayed in the reception area. If you wish further details or require an appointment, please appointment, an require Insuranceor details further wish of you If area. reception completion the in displayed are the services NHS Non include services these NHS, the these for fees current The on. by so and applications Passport and letters Examinations, Medical License Driving Forms, covered not services certain offer doctors The at website S NON-NHS our visit AreaPractice register. to our or you that request We you liveidentityproof and in documentary this of must You provideproof you for appointment. with your medication Form. form Registration a complete to need all bring Please nurse. practice the with medical patient new a will you offer will we and questionnaire health a complete Practice application the with register to wishing Patients an with N you provide will at from the moment. theseethnic andpatientswe groups have no representation younger, disabled minority as we http://www.mysurgerywebsite.co.uk/index.aspx?p=P81103 and the contact please group, the joining in surgery interested are you If population. practice our we members of the representative that are ensure have to looking are we and (PPG) Group Participation Patient a established now have We GROUP PARTICIPATIONPATIENT P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin ( Service Management on more by the find outBooking telephoning your referral, you you questionscan have any queries Ifor about thiswith appropriate. GP you Your will when discuss R Please rooms. consulting the in them use on phone silent the building. entering turn before your not do Please use. phone mobile for policy tolerance low a operate We M make to you vaccinations.forare many travel Fees payable Note: encourage We Nurses. Practice our from available is travel earlier weeks at adviceleastor vaccinations travelling. discussbefore to sixappointments traveland telephone foreign for vaccinations and Advice F reception staff. our contact OREIGN EFERRALS EW OBILE P ATIENTS P T HONES RAVEL ERVICES

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NUMBERS NHS Greater Preston Clinical Commissioning Group Commissioning Clinical Preston Greater NHS : : Clinical Commissioning GroupClinical (CCG) Telephone: (01772) 644400 (01772) Telephone: Lancashire Business Park Business Lancashire Chorley House Chorley 711496 (Between 12:00 pm 12:00 2:00 (Between – pm) 711496 822416 only)normalhours surgery of(out 111 999 0300 123 4154123 0300 401140 263656 6297328 0800 822022 01257 261222 716565 525000 777235 704111 777397 777447 is located at: located is Lancashire PR26 6TT PR26 Leyland

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I hope this guide provides you with some useful information about our practice and tips for dealing with minor with dealing for tips and practice our about information useful ailments etc. some with you provides guide this hope I and patience your for ask I and job you. help to the doctor help to condition demanding your of details and for ask they when occasions difficult be may There with. a dealt being are requests your have when understanding receptionists the that remember Please and care possible best the providing in roles respective their wheneveruseyou.will respect your confidentialityour service service. All staff for you for training appropriate receive staff monthly employed the All at them discuss will who Manager Practice the to them address and with meetings the partners. writing in ideas your put to free feel Please offer. we that services the improve help to patients from comments constructive any surgery. welcome We our at registered patients all to service efficient and comprehensive a provide to endeavours practice The thePractice fromManager Message P:\P81103DC\Admin FORM and PROTOCOLS\Practice and Booklet FORM P:\P81103DC\Admin Updated: ManagerPractice you. Thank healthy lifestyleand you happy all. a for promotingof the means provide can we hopefully,and, practice our you to welcoming of thisopportunity take I May May May 2017