Additional Divisional Strategic Goals:

DIVISIONAL STRATEGIC GOALS:

I. Divisional Goals Divisional Objectives Projected Divisional Actual Divisional Projected Completed HLC/ Outcomes Outcomes Completion or In AQIP Dates Progress Criteria Begin campus-wide process of MSU reviews current MnSCU Meetings with LTR, 02/05 implementing, integrating and implementation status in Feb '05 CETL, DLTF, Colleges to converting course materials into the and decides to proceed with D2L determine MSU status D2L platform. adoption. w/D2L migration

Meetings with LTR, 12/04 CETL, Colleges to promote D2L migration

Create top-ten list of easy 12/04 ways for faculty to begin using D2L

50% by end of Spring ’05 5/05 – 100% by Fall ’05 (over Summer)

Create workshops 11/04 Convert all existing comparing 2 platforms Ucompass/Educator courses over similarities and to D2L differences

Provide course conversion 11/04 tools

Demos of methods to 10/04 migrate materials

Production support for 8/04 special projects (DLTF/RFP programs) GOAL 1 (cont) 3) Integrate D2L with other MSU Incorporate D2L with 3/05 Campus-wide process of campus services and information existing ITS services: implementing, integrating and (ITS, Library, Registrar, Disability MavMail, MavDisk, converting course materials into the Services, Center for Academic MyMSUPortal D2L platform. Success etc.) Assimilate MSU Library 4/05 resources into D2L

Meet with LTR, DL 2/05 cohort group, and D2L Faculty Advisory Group to identify other MSU support services needing integration

Identify projects requiring 12/04 4)Provide resources and services special support (SON, for producing course content to be DLTF approved used with D2L programs)

Make staff, services, 11/04 facilities and tools available through the TnT

Faculty development 1/05 sessions focused on design and production of digital materials to enhance instruction DIVISIONAL STRATEGIC GOALS:

II. Divisional Goals Divisional Objectives Projected Divisional Actual Divisional Projected Completed HLC/ Outcomes Outcomes Completion or In AQIP Dates Progress Criteria MnSCU Institution Collaboration Add South Central Technical Work with SCTC IT 11/15/2004 College as an institution sharing personnel to install the ImageNow document imaging software and hardware, software from MSU’s server. configure software, and provide training at MSU offices.

Add Metropolitan State as an Setup user privileges and 11/30/2004 institution sharing ImageNow work with Metro State IT document imaging software from personnel and Perceptive MSU’s server. Vision consultant to complete installation and training.

Work with institutions and Develop specifications 12/20/2004 MnSCU to develop a system-wide and work with MnSCU to LDAP service to facilitate inter- design an LDAP system campus authentication and that will fit the needs of seamless distance learning. various institutions and network operating systems. Test pilot system for integration with MSU 5/30/2004 authentication systems and other institutions.

Collaborate with South Central Include specifications in Technical College and MSU to RFP to provide remote 10/30/2004 procure and install a PBX phone expansion to SCTC via system that will provide integration fiber cable. and cost savings to both Choose vendor and begin institutions. campus preparation for 1/12/2005 installation. Complete cutover from 6/1/2005 Centrex service to PBX. Host 2nd annual Wireless and Mobile Learning Technologies Organize and host 9/24/2004 Completed Conference conference. DIVISIONAL STRATEGIC GOALS:

III. Divisional Goals Divisional Objectives Projected Divisional Actual Divisional Projected Completed HLC/ Outcomes Outcomes Completion or In AQIP Dates Progress Criteria Modern University 1). Search Emerging Technologies Emerging Technologies Personal Digital August 2004 Completed for applicable Instructional Investigated & tested for Assistants integrated into Utilizations appropriateness curriculum. Tablet PC testing. Fall 2004 In Progress

2). Implement a Universal Printing Pharos Print system MavPrint system Fall 2004 In Progress Solution Implemented developed from Pharos UniPrint

3). Implement & Maintain 3 new computer labs Specialized Departmental August 2004 Completed Specialized Departmental designed & created computer labs created for computer labs English, Art & Educational Technology

4). Maintain & Enhance Wireless Wireless Coverage Wireless Access Points August 2004 Completed Laptop/Mobile Computing extended while also added. Authentication Initiatives enhancing wireless implemented. security

5). Be a leader in Instructional Wireless Conference held Wireless Conference Held September Completed Technologies for participants from 23-24, 2004 regional institutions

Teaching & Technology Teaching & Technology November In Progress Conference held Conference Successfully 11, 2004 held

6) Initiate the Technology and Grand opening of TnT Center open and Oct 15, 2004 In Progress Teaching Development Center facilities providing services

Hire an Instructional Nov 2004 In Progress Designer/Trainer to serve as TnT Coordinator

Create a production staff Nov 2004 In Progress and available hours to support faculty projects DIVISIONAL STRATEGIC GOALS:

IV. Divisional Goals Divisional Objectives Projected Divisional Actual Divisional Projected Completed HLC/ Outcomes Outcomes Completion or In AQIP Dates Progress Criteria Professional Development 1) Formal training -Maintain knowledge June 2005 In progress - Managers/supervisors level - Team leaders -Improved team dynamics - Staff -Improved problem solving skills

2) Attend industry seminars and -Attend and Present at Spring 2005 In progress conferences MnSCU conference

3) In house training -Library of trade journals Ongoing In progress - Self help manuals and manuals established - Trade journal subscriptions -Improved collaboration - Student mentoring and training and communication June 2005 In progress - Guest speakers

4) Memberships and certifications -Encourage and fund memberships in industry Ongoing In progress organizations

5) Provide project management -Software purchased tools -Project management June 2005 In progress training provided -Improved project management skills DIVISIONAL STRATEGIC GOALS:

V. Divisional Goals Divisional Objectives Projected Divisional Actual Divisional Projected Completed HLC/ Outcomes Outcomes Completion or In AQIP Dates Progress Criteria Communications 1) ITS PR Publicize ITS Ongoing accomplishments and offerings to all campus personnel via newsletter

2) Kiosk Investigate feasibility of June 2005 informational kiosks across campus, possibly in student study areas 3) Knowledgebase Provide automated access June 2005 to resolutions of common IT problems for all personnel

4) Instant Messaging Explore expanded use of June 2005 - Help Desk chat IM for faster response to problem reporting and resolution Improved overall process Spring 2005 5) Tech Fee Process through coordination, communication, student and faculty involvement 6) Video conferencing with Help Increased Help Desk Desk access Spring 2005

7) Improve orientation of new -Produce new video(s) students with ITS and update existing Spring 2005 -Distribute DVDs

8) Faculty orientation Participate in new faculty meetings June 2005 9)Internal communication -Biannual division wide meetings Spring 2005 -Increased participation in department meetings 10) Improve communications with MnSCU central and Chancellor’s Increase participation in Ongoing Office MnSCU committees and conferences DIVISIONAL STRATEGIC GOALS:

VI. Divisional Goals Divisional Objectives Projected Divisional Actual Divisional Projected Completed HLC/ Outcomes Outcomes Completion or In AQIP Dates Progress Criteria Service Level Agreements (SLA) 1) Help Desk -Review and update Spring 2005 existing SLA for the Improve existing agreements and campus through surveys identify new opportunities and interviews -Improve individual self sufficiency

2) ResNet support -Coordinate with ResLife June 2005 for enhancement of student services -Expand services to management of ResLife technology

3) College of Business Coordinate with COB for June 2005 enhancement of services

4) D2L (MnSCU) Coordinate with MnSCU June 2005 for expansion of services

5) Other Departmental Agreements Formalize SLAs with Ongoing (English, CSU) other agencies

6) Equipment Repair Investigate feasibility of Spring 2005 instituting repair options for personal computers

7) Encourage uniform standards Establish and update standards for PDAs, Laptops, Tablets DIVISIONAL STRATEGIC GOALS:

VII. Divisional Goals Divisional Objectives Projected Divisional Actual Divisional Projected Completed HLC/ Outcomes Outcomes Completion or In AQIP Dates Progress Criteria myMSU Portal: extend features and 1). Deploy portal with basic Introduction of new web- Fourteen campus entities September Completed functions University information and based productivity have launched their own 2004 personalization features, including features to wide department modules for MavMAIL and MavDISK. University community portal user home page information access.

2). Add Financial Aid award Integration of previous Increase in portal server November In Progress module estimated billing features traffic and user 2004 into the portal for student satisfaction. control

3). Add/enhance personalization Additional content Portal server traffic Spring 2005 In Progress functions options will extend increase. adoption of portal by users.

4). Desire2Learn integration with Simplified sign-on Increase in portal server Spring 2005 In Progress myMSU process improves user traffic and user experience for both portal satisfaction. and IMS.

5). Student payroll reporting Online payroll advice Elimination of printed Spring 2005 In Progress information for students and/or mailed forms. DIVISIONAL STRATEGIC GOALS:

VIII. Divisional Goals Divisional Objectives Projected Divisional Actual Divisional Projected Completed HLC/ Outcomes Outcomes Completion or In AQIP Dates Progress Criteria MnSCU data interface and reporting 1). Provide on going Data Entry Allows user offices to get User offices get their peak Within 8 In Progress support support for: their peak data input work data input work done in work hours -Business Affairs; student charges done in a timely manner. time to satisfy their unless user at Barnes & Noble Bookstore, deadlines such as a billing indicates student late fees, student run, a payroll run, or otherwise. installment fees, student graduation getting a class schedule That could fees, student payroll work prepared. be shorter or authorizations, student payroll time longer. rosters. -Registrars Office; application for graduation information, class schedule changes, class over ride information changes.

2). Provide scanning support for: Scan grades from final Load student’s final Within 4 In Progress. -Registrars Office; final grade rosters so students grades grades for their courses work hours. rosters. can be loaded into the into the MnSCU system MSU Faculty; tests and analysis. MnSCU system in a timely manner. Scan and provide desired Score tests and provide test analysis for MSU faculty test results in an faculty. efficient and timely manner.

3).Provide Ad Hoc reports for the Satisfy data and reporting Satisfy the data and By the users In Progress University offices. needs of University reporting needs of requested departments where University departments. completion MnSCU has not provided date. something for them to get the desired information.

4). Provide support to MSU Educate users with tips, Educated and satisfied Within 4 In Progress administrative offices so they can best practices, etc. so the users. work hours optimize their own MS Access user can proceed in of hearing of queries. developing efficient a users queries or upgrade their problem. existing queries. GOAL VIII (cont) 5). Download selected data fields WEB applications that WEB applications that By the time In Progress MnSCU data interface and reporting from MnSCU to a secure local satisfy user’s needs in 2 to respond in 2 to 5 seconds. the support server in order to provide the 5 second response time. particular fastest response possible to local application WEB enabled applications. is ready for testing.

6). Support existing WEB Keep these and future WEB applications that Complete In Progress applications; College Bulletins, WEB application current meet current needs. any needed Class Schedules, Mid-term as data and needs change. upgrades by Reporting, Parking Permit sales, the time the Summer Orientation Registration. particular application is needed for production.

7). Partner with MnSCU in order This should allow MSU to to test accessing data from their retrieve data from the January new data mined Oracle databases. MnSCU databases much 2005. faster than currently possible. DIVISIONAL STRATEGIC GOALS:

IX.. IDivisional Goals Divisional Objectives Projected Divisional Actual Divisional Projected Completed HLC/ Outcomes Outcomes Completion or In AQIP Dates Progress Criteria Continue to improve voice Procure a hybrid PBX system that Draft RFP for voice 10/30/2004 In Progress communication system, network will improve functionality beyond communication system. infrastructure, and wireless the current Centrex service, save infrastructure on campus costs, offer up to date voice Evaluate RFP responses 1/12/2005 communication technology, and and choose a vendor. position MSU for emerging communication standards. Begin preinstall 1/30/2005 documentation/tracing of existing lines, and preparation for system installation

Complete cutover to new 6/1/2005 communication system.

Improve wireless security on Implement a wireless 8/1/2004 Completed campus. authentication system.

Improve speed, security and Replace wireless bridges 12/20/2004 wireless coverage to remote to Airport, Andreas campus locations. Observatory and All Seasons Arena.

Improve wireless signal coverage Install remaining access 1/15/2005 throughout campus. points and complete site surveys. DIVISIONAL STRATEGIC GOALS:

X Divisional Goals Divisional Objectives Projected Divisional Actual Divisional Projected Completed HLC/ Outcomes Outcomes Completion or In AQIP Dates Progress Criteria Continue to expand and upgrade the 1) Organize an RFP for outside Identify remaining 12/04 classroom multimedia presentation vendor bids on classroom classrooms that require systems equipment and installation equipment

Submit RFP to public bid 1/05

Vendor bid awarded and 2/05 summer install schedule planned

2) Formulate and implement Identify classrooms with 11/04 equipment replacement cycle heaviest use/most hours

Articulate process and 12/04 procedures for cycle (yearly percentages)

Begin replacement of 1/05 certain percentages and types of equipment

3) Provide technical support for Provide portable carts to 9/04 CSU multimedia rooms provide local coverage

Provide training and 9/04 technical support of existing CSU rooms

Gather data about support 5/05 services required and prepare service level agreement DIVISIONAL STRATEGIC GOALS:

XI. Divisional Goals Divisional Objectives Projected Divisional Actual Divisional Projected Completed HLC/ Outcomes Outcomes Completion or In AQIP Dates Progress Criteria Quantify Measures of Success 1). Develop & Identify Measures Measure identified & Measures of success Spring 2005 In Progress of Success for each area calculated for: network identified, calculated & traffic, Computer Store base lines established, for Annual Sales, Help Desk each area. Phone Calls, ACC Usage, Video Streaming Content Developed, Classes using D2L, among many others