1) the Top 10 Customer Service Videos on Youtube

COMMUNICATION IN ORGANIZATIONS 4.2 Case studies and issues Further examples:

1) The Top 10 Customer Service Videos on YouTube http://www.insightsquared.com/2015/04/the-top-10-customer-service-videos-on-youtube/

Pick 5. The 7 Essentials to Excellent Customer Service This 12-minute video digs a little deeper into customer service best practices. David Brownlee offers solid advice on providing excellent customer service, and he’s easy to understand. If you’re wondering if this video is worth your time, check out the social proof → ~900 likes : <40 dislikes.

2) Cutting back on useless meetings

Companies are starting to rein in pointless meetings because they hurt the bottom line.

Video length: 2:19

Access the video here. http://www.cbc.ca/player/play/2671212909

3) 7 Ways To Communicate Effectively In Meetings http://www.slideshare.net/InfiniteGrowth/7-ways-to-communicate-effectively-in-meetings

4) Communication & Meeting Skills + Etiquette & Cross-Cultural http://www.slideshare.net/orangecanton/meeting-skills-15980993 http://www.slideshare.net/orangecanton/communication-etiquette