Job Title Face to Face (F2F) Performance Coach

JOB DESCRIPTION

Job Title Face to Face (F2F) Performance Coach Reports to Senior Face to Face (F2F) Fundraising Coordinator Department Engagement Team F2F Fundraising Location Wellington Hours 40 hours per week Grade 11

BACKGROUND

Oxfam is a global movement of people working together for a future without poverty. We give a hand up, not a hand out – to create positive change that lasts.

Oxfam works in three ways: we respond to emergencies, saving lives and helping survivors recover; we provide people with the skills and resources to lift themselves out of poverty; and we campaign to change the unjust policies that keep people in poverty.

This role sits in the Supporter Relations team within Oxfam New Zealand’s (ONZ) Engagement Directorate. The Engagement Directorate’s role is to engage, educate and publicise the work of Oxfam within New Zealand and raise vital public funds for our advocacy, humanitarian and development work.

The Supporter Relations team has the primary responsibility for supporter outreach, recruitment, retention and administration. The Face to Face Fundraising Team supports this by holding conversations with the New Zealand public, letting them know about Oxfam’s work, and inspiring them to support us by becoming regular monthly donors.

JOB PURPOSE Be responsible for supporting the achievement of high performing teams of F2F Fundraisers who inspire members of the public to become regular givers, by providing effective and timely training, advice, on site coaching, motivation and support.

As part of the F2F fundraising leadership team, play a central role in informing, inspiring and mobilising New Zealanders to support Oxfam’s work and expand our financial supporter base by recruiting new regular givers through face to face dialogue.

PRIMARY RESPONSIBILITIES

Performance management & coaching support: 1. Help to maintain high standards of performance and conduct by providing expert advice and coaching to F2F Fundraisers and Team Leaders in order to attract individual donors. This includes:

Created: February 2015 Last updated: February 2015  assisting with their induction and providing ongoing onsite training and coaching,  coaching and developing Team Leaders & Fundraisers to perform to the best of their abilities and to meet and exceed their individual and/or team KPIs for quality and quantity  providing advice on F2F fundraising techniques, objection handing, codes of conduct and day to day operations,  ensuring team members are familiar with and can use appropriate fundraising techniques,  helping to keep team members motivated and ensure that they behave in a disciplined manner,  helping ONZ to retain F2F fundraisers by developing and supporting those with potential to move on to the team leader role, or other suitable roles within Oxfam,  identifying and reporting disciplinary issues or other events that may implicate the organisation and/or the well-being of team members to the relevant line manager.

2. Assist with:  developing new and upgrading existing manuals and training practices for new F2F Team Leaders and Fundraisers,  recruiting new staff, which includes helping with shortlisting candidates, running interviews and assessments activities as required,  running training sessions, including new starter induction training and specific training sessions to cover skills required for the role,  actively participating in and running relevant team-building or group activities or meetings.

3. Provide regular updates to the relevant line manager when providing performance management support to F2F fundraising team members.

4. Maintain an understanding of Oxfam’s programmes, campaigns and causes, to be able to talk convincingly to potential supporters about the organisation’s work and ensure team members can do the same. This includes keeping up to date with projects and news that affects the team, participating in training, talking with relevant Oxfam staff, undertaking individual research, etc.

Fundraising & team support 5. In accordance with agreed Key Performance indicators (KPIs), be responsible for achieving personal daily/ weekly targets and F2F fundraising team targets when acting as Team Leader. This may include setting targets for individual team members and managing their performance with the support of the relevant line manager, and meeting personal as well as team fundraising targets.

6. Lead fundraising road trips around New Zealand for up to 4 weeks. This includes taking responsibility for managing team logistics and finances for these road trips, organising evening activities for the F2F fundraisers, upholding the organisation’s brand reputation and reporting in to the Senior F2F Fundraising Coordinator on a regular basis.

7. Ensure the effective and accurate administration and processing of personal and team sign ups.

8. When acting as Team Leader, be accountable for and ensure team members take responsibility for any Oxfam equipment that is entrusted to their care where required.

9. Work together cooperatively with and support other F2F team leaders and fundraisers.

10. Represent and also ensure that team members represent Oxfam in the public sphere in a positive and inspiring manner.

General 11. Adhere to the Public Fundraising and Regulatory Association’s (PFRA) and Oxfam’s Code of Conduct at

Created: October 2016 Last updated: April 2016

all times.

12. Assist with other fundraising or campaigning activities as directed by the Senior F2F Fundraising Coordinator or Supporter Relations Manager. 13. Actively participate in wider Engagement team-building, group, or ONZ-wide activities or meetings as required.

14. Undertake any other tasks that may be delegated by the Senior F2F Fundraising Coordinator that are in keeping with the scope of the role.

COMPETENCIES Experience & Knowledge  2-3 years proven success in face to face fundraising, including experience of leading and coaching teams of face to face fundraisers, ideally in an in-house environment  Strong experience of supporting and supervising others, including experience of managing staff in a not for profit fundraising environment and ideally with some experience of managing staff working away from home for a set period  Administrative experience, including experience of managing and reporting against set budget lines, booking accommodation, travel etc.  Training experience, including proven experience of coaching others and of helping to write and deliver F2F training  Some recruitment experience, including experience of interviewing

Professional skills  Ability to easily build rapport with a diverse range of people  Creativity and the ability to develop new ways to inspire people about an organisation’s work  Proven ability to lead, motivate, manage and inspire others  Proven training and coaching skills  Ability to work well under pressure and to handle rejection  Ability to transfer skills and knowledge to others

Personal attributes  Excellent communication skills and a positive attitude  Ability to both lead and work collaboratively within a team  Persuasive, highly motivated  Strong organisational and time management skills  Ability to work independently  Ambitious, results orientated and able to work in a target driven environment  Reliable and adaptable  Commitment to Oxfam’s mission and values  Valid, current drivers’ licence

TRAVEL

The F2F Performance Coach will be required to travel extensively within New Zealand to fulfil the requirements of the role.

Created: October 2016 Last updated: April 2016