DEPUTY SITE MANAGER (SENIOR TECHNICIAN, Help Desk Tier II)

Rodney J. Hamm Email: [email protected] LinkedIn: http://www.linkedin.com/in/rodneyhamm

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O B J E C T I V E Seeking full-time systems/network administrator, or network traffic analyst position with an innovative organization in need of an experienced, quick-learning, dedicated, and hard working team player. This position will allow me to use and improve my skills in personnel management, networking technologies, and Linux/Windows NT/2K3 server administration.

Q U A L I F I C A T I O N S Over 14 years of military and civilian hands-on-experience coupled with both formal and on-the-job training in the theory, design, and the implementation of computer/network systems and solutions.

Security Clearance: SECRET, National Agency Check with Local Record & Credit Checks (NACLC)

W O R K H I S T O R Y DEPUTY SITE MANAGER (SENIOR TECHNICIAN, Help Desk Tier II) US Army Reserve Command/Army Reserve Careers Division Morrow, Georgia Jun 2007 - Present  OUAdmin for the systems and networks of: 1500+ users, 1200+ desktops/laptops, 150+ network printers, 5 Win 2k/2k3 servers/SANs  Responsible for BlackBerry Enterprise Administrative Support for 600+ field leaders utilizing BlackBerry 8830 World Edition phones  Facilitated and established 10 to 15 video teleconference ISDN and IP sessions per month with several major US Army Commands.  Instituted the use of remote desktop management software (DameWare) to support 1500+ out of state(off-site) and on-site users

GEEK SQUAD SENIOR AGENT (COMPUTER TECHNICIAN, Level II) Best Buy (Store #513) Tucker, Georgia Nov 2004 - Jul 2007  Supervised, trained, and scheduled seven part-time/full-time level I and level II computer technicians  Performed "on the spot" emergency PC troubleshooting on 75 to 100+ customer machines (Win 9x, XP & Vista) per week  Experienced in the creation of Knoppix Linux as well as Windows Pre-Execution Environment (BARTPE) boot media  Conducted advanced data recovery and system restores on all manner of IBM compatible personal computers

SYSTEMS TECHNICIAN & CONFIGURATION SPECIALIST Atlanta Public Schools / Operational Technology & Telecommunications May 2004 - Nov 2004  Served as the primary point of contact & liaison for and between the OTT technicians and the Site IT Manager  Responsible for the arrangement, setup, and configuration of student computer labs & classrooms  Diagnosed and corrected IDF Closet wiring inconsistencies (in the classrooms as well as the wiring closet)  Traveled site to site (school to school) within the Greater Atlanta metro area troubleshooting systems networking issues

NETWORK MANAGEMENT NCOIC 335th Theater Signal Command (Forward), U.S. Army Camp Doha, Kuwait Nov 2002 - Dec 2003  Deployed to the Army Central Command Theater Network Operations and Security Center South West Asia (TNOSC-SWA)  Speaker and technical spokesman for the Network Management piece of the 335th led Theater Data Network Conference  Briefed the Chief Executive Officers and their staffs daily on how local-level WAN events impact enterprise-level theater operations  Maintained a situational awareness of the underlying transmission network (trunks and circuits) and its affects on routing  Project Manager for the Information Systems Division-Network Node Management Section  Responsible for the training, scheduling, and planning of day-to-day activities of six military network specialists in a wartime environment  Awarded the Army Accommodation Medal for "Meritorious Service" as NCOIC of the Network Node Management Section

SENIOR INFORMATION SYSTEMS OPERATOR/ANALYST 335th Theater Signal Command, U.S. Army Reserve Atlanta, Georgia Jul 1996 - Jul 2008  Webmaster for inter/intranet running IIS 5.x with FrontPage Server Extensions  Responsible for installing, configuring, testing and evaluating new hardware and software technologies  Responsible for desktop PC management to include system maintenance/upgrades and scheduled backups  [MMC, Egypt] Managed the IP space for a campus LAN consisting of both static and dynamically assigned IP ranges  [MMC, Egypt] Maintained oversight (from build-up to tear-down) of all company wide LAN cabling and physical layouts  [MMC, Egypt] Administered mixed mode environment consisting of 150 to 200 Win 9x/NT/2K workstations  [MMC, Egypt] Awarded the Army Accommodation Medal for "Exemplary Service" as network administrator

References provided upon request Page 1 of 2 E D U C A T I O N & C E R T I F I C A T I O N S Information Systems Operator- Analyst (25B-20), 732 Hours Diploma Conferred  Curriculum included: Computer Systems Repair (A+), Automated Information Systems (AIS) Security Course (SA I), Networking Essentials (N+) & TCP/IP, OSPF/BGP & Link State Protocols, Microsoft Exchange Server, Windows 2000 Server, Solaris System Administration [Note: Both Windows Server and Solaris System Administration curriculum included: Server installation and configuration, User account creation and management, User/Group permissions and policy implementation, Drive/Resource mapping, User file quotas, License management, Shell/Command line scripting, Automated task scheduling, Data back-ups, Remote desktop administration, Domain administration (Windows), HTTP(S)/FTP Hosting, System patches/Security update application management]

System Administrator/Network Manager - Security Course (SA II), 80 Hours Diploma Conferred  Curriculum included: Risk analysis tools and procedures; network security definitions, policies, and procedures as well as most common threats and vulnerabilities for modern networks; modern concerns for network security, viruses, IP spoofing, and hackers; firewalls, intrusion detection systems (Real Secure), and other protective measures [Note: Served as Class Leader]

Router Administrator Training Course (Special Concentration on THSDNs), 40 Hours Certificate Awarded  Curriculum included: OSI layering & routing theory, IP Addressing/Subnetting (classful, classless, VLSM, CIDR), Cisco IOS Command set (CLE & GUI interface), Supernetting, Access Control Lists (Standard, Extended, Groups), Routing Protocols (RIP, EIGRP, OSPF, BGP), Loopback & Unnumbered interfaces, Rout Redistribution, TFTP Switch/Router image updates, SNMP (monitoring & administration)

Information Assurance Security Officer Certification Course, 40 Hours Certificate Awarded  Curriculum included: Information systems security policies, roles, responsibilities, practices, procedures, and concepts necessary to perform the functions of an Information Assurance Security Officer (IASO), developing effective security approaches, selecting cost-effective controls to meet the requirements of laws, directives, and regulations. Students must also be able to: Identify threats and vulnerabilities of information systems, employ security countermeasures, threat management, vulnerabilities minimization, identify required physical, personnel, and procedural security for Information Security, familiarization of the elements of the US Army Information Security accreditation and certification

CompTIA A+ Certified Professional (ID# COMP001007406077), Certificate Awarded

CompTIA Security+ Certified Professional (ID# COMP001007406077), Certificate Awarded

CompTIA Network+ Certified Professional (ID# COMP001007406077), Certificate Awarded

IT Infrastructure Library (ITILv3) - IT Service Management, Foundation (Candidate# 877636), Certificate Awarded

T E C H N I C A L S U M M A R Y Network Management: Development: Applications: Microsoft Exchange Server 5.5 & 2K Microsoft Visual Basic 6.0 Unit Level Logistics Support (ULLS-G) Internet Information Services 4, 5.x Microsoft QuickBasic 4.5 Macromedia Flash MX Websense Enterprise Internet Filter Macromedia Actionscript Microsoft FrontPage 97-03 BlackBerry Manager 4.1 & 5 Sun Java 2 SDK v1.3 Microsoft Project Elron WEB Inspector Microsoft Visual C++ 6.0 Microsoft Visio Multi Router Traffic Grapher (MRTG) Borland C++ 5.02 NetViz 2.x - 5.x, 3D & WebView BackStor ARCserve Backup Borland Turbo Pascal 7.0 Concord eHealth Suite Assembly (Intel x86) Trouble Ticket Systems: WhatsUp Gold 4.x - 8 Unicenter Service Desk / CA CMBD HP OpenView Relational databases: Action Request System (Remedy) Tivoli Netview SQL-92, MySql STAR/STAR Phoenix (Geek Squad) Sage Database Inquiry (SDI) 4.1.x HelpSTAR 2000 System Management: MS Access 97-03 w/ VBA Symantec Ghost Platforms: Symantec PCanywhere MS-DOS 3.x, 5.x, 6.x DameWare NT Utilities Windows 3.x, 9x, ME, NT Microsoft Terminal Server Windows 2K, XP, Vista, 7 VMware Workstation Windows Server (NT, 2K, 2k3) Solaris 8 (x86) Cisco: IOS 11.x, 12.x Mac OS 10.x

Protocols: TCP/IP, RIP, EIGRP, OSPF, BGP, TFTP, ICMP, SNMP

References provided upon request Page 2 of 2