Letter from the Administrator 2

Letter from the Administrator……………………………………………………………2

Goodwill Mission, Vision, Core Values & Competencies………………………….…3

Course Requirements……………………………………………………………………4

Registration Instructions………………………………………………………………...5

Free Online Learning Resources……………………………………………………....6

All Employee Courses & Descriptions…………………………………………………7

Supervisor Courses & Descriptions…………………………………………………...13

Managerial Courses & Descriptions…………………………………………………..16 Dear Student:

Welcome to Goodwill University!

Goodwill University provides training opportunities to support the learning and development of all Goodwill Columbus employees. The mission of Learning & Development is to unleash the full potential of Goodwill employees by supporting organizational learning, strengthening the core competencies of our associates, supervisors and managers, as well as developing top talent utilizing internal and external methods. The training offerings generally focus on management, teamwork, problem-solving, and improving the well being of our employees. Here is an outline of our A.S.P.I.R.E. Developmental Tracks: ALL STAFF POTENTIAL IS REALIZED EVERYDAY

• All Employee courses beginning with “GW”

• Supervisory courses beginning with “SP”

• Managerial courses beginning with “MG”

The course offerings selected this year for Goodwill University aligns with our organizations three year strategic plan to invest in our talent and infrastructure to assure we have the capacity and flexibility to grow and fulfill our mission. The course offerings will change, to some extent, every year to reflect the needs of employees and support the accomplishment of our mission.

Sincerely,

Anya Weaver Manager, Learning & Development

OUR MISSION Transforming the lives of individuals with disabilities and other barriers through pathways to independence and the power of work.

OUR VISION All Individuals with disabilities and other barriers are embraced as valued and dignified members of our community.

OUR CORE VALUES “ICARE” INTEGRITY Honesty, trustworthiness and promise keeping CARING Caring for others, while caring about the organization’s needs ACCOUNTABILITY Taking responsibility for problem-solving, actions, decisions and results RESPECT Valuing all people regardless of diverse traits and backgrounds EXCELLENCE Leading initiatives which achieve highly valued results

OUR GENERAL COMPETENCIES 1. Job Knowledge and Effectiveness 2. Decision Making 3. Customer Service 4. Cooperation 5. Communication Effectiveness 6. Adherence to Policies

OUR SUPERVISORY COMPETENCIES 1. Staff Development 2. Team Management 3. Safety Required Training Every year, there will be some training requirements for certain employee groups. In 2015, the Goodwill University training requirements are the following:

For all employees: • Goodwill Columbus New Hire Orientation (new employees during the first two weeks of employment)

For supervisors (any employee who is responsible for the supervision of another employee): • New Supervisor Orientation (Series of three classes- One class per month required for all new supervisors during their first three months) 1. Mission Engagement 2. Mission Talent Investment 3. Mission Support & Resources

How to Register for a Course

1. Review the course descriptions and schedule

2. Determine which courses can help you be even more effective in your current position, or develop new skills for career growth

3. Discuss with your immediate supervisor the courses you’d like to attend, to gain his/her approval

4. Register for the courses you will be attending by submitting the “2015” Registration Form” to Anya Weaver in Human Resources through interoffice mail or e-mail at [email protected]

Registration Period Please register by March 31, 2015 http://www.gcflearnfree.org/ For more than a decade, the GCFLearnFree.org program has helped millions around the world learn the essential skills they need to live and work in the 21st century. From Microsoft Office and email to reading, math, and more, GCFLearnFree.org offers 125 tutorials, including more than 1,100 lessons, videos, and interactives, completely free. http://www.slideshare.net/ SlideShare began with a simple goal: To share knowledge online. Since then, SlideShare has grown to become the world’s largest community for sharing presentations and other professional content. SlideShare was founded in October 2006 and acquired by LinkedIn in May 2012. It allows users to easily upload and share presentations, infographics, documents, videos, PDFs, and webinars. In Q4 of 2013, the site averaged 60 million unique visitors a month and 215 million page views. SlideShare is among the top 120 most-visited websites in the world. https://www.soundviewpro.com/free-courses/? gclid=CLzrz7_T7sMCFQozaQodqr0Ang SoundviewPro is a fast-growing library of self-paced online courses focused around the business and technical skills necessary to succeed in today's world. Every course consists of a group of classes broken up into sections. Every section contains a short video which allows for easy display on mobile devices and tablets. Each instructor is an expert in their field and SoundviewPro brings that expertise to bear in these concise, skill-based courses. https://www.coursera.org/ Coursera is an education platform that partners with top universities and organizations worldwide, to offer courses online for anyone to take, for free. Choose from hundreds of courses created by the world’s top educational institutions. Courses are open to anyone, and learning is free. Watch short video lectures, take interactive quizzes, complete peer graded assessments, and connect with fellow learners and instructors. Finish your course and receive formal recognition for your accomplishment with an optional Verified Certificate. It’s simple. We want to help you learn better and faster. That’s why we designed our platform based on proven teaching methods verified by top researchers.

Course ID: GW100 Course Name: Goodwill Columbus New Hire Orientation Course Facilitator: Human Resources

Recommended attendees and requirement: Required of all new employees during their first two weeks.

Course Description: Starting a new job can be overwhelming, particularly when you are joining an organization as diverse as Goodwill Columbus. Our orientation program has been designed to provide new employees an understanding of our mission, how we carry out that mission in our community, and how they fit into it all. Course overview is as follows: • Goodwill’s History and Values • Corporate Integrity and Employee Handbook Highlights • Goodwill Culture- How We Transform Lives • Diversity & Inclusion and Disability Awareness • Safety Basics & Loss Prevention • Goodwill’s Benefit Program

*Every other Monday starting 2/2/15 4.5 Hours

Course ID: GW101 Course Name: Mission in Action Course Facilitators: Media & Marketing Department Members Anya Weaver, Manager of Learning & Development

Recommended attendees and requirement: Employees that desire to learn more about Goodwill’s storytelling process through media relations, donor relations and internal communications.

Course Description: This course will focus on the story-telling process at Goodwill Columbus as well as provide an understanding of the function of each department to support the Goodwill mission. This will provide employees with a framework for what makes a great story and how to take an active role in spreading the Goodwill message.

*Tuesday, 6/16/15 @ 10:30am- Lobby 1 *Wednesday, 6/17/15 @ 10:30am- Lobby 1 1.0 Hour Course ID: GW200 Course Name: Utilizing Community Resources Course Facilitators: Lutrell Jolly, Coordinator, Family Strengthening

Recommended attendees and requirement: Employees that desire to learn more about community resources as a tool to improve productivity and overall quality of life.

Course Description: This course will examine available community resource that might be used by employees. It will discuss best routes of referral and eligibility requirements of the most used resources. In addition, this course will assist with holistic supervision by providing Supervisors with knowledge to direct employees to resources that will empower them to work at their full potential. Course overview is as follows: • Utilizing Goodwill Family Strengthening Service • Financial Resources (Banks, Credit Unions, Investments) • Health Resources (Using insurance, prescription assistance, community clinics, mental health resources, Medicaid and MBWD) • Legal Resources (Finding an attorney, pro bono legal clinics, Columbus Legal Aid) • Food (Emergency food assistance, SNAP, food banks/pantries) • Childcare Resources (Title XX, childcare providers, agencies) • Education (GED Resources, Phoenix discount, credits available through Goodwill)

*Wednesday, 4/22/15 @ 2pm- Lobby 1 *Wednesday, 7/22/15 @ 9am- Lobby 1 *Tuesday, 9/22/15 @ 12pm- Lobby 1 1.5 Hours

Course ID: GW300 Course Name: Intruder Response (Active Shooter & More) Course Facilitators: Matt Akers, Manager of Safety & Asset Protection

Recommended attendees and requirement: Supervisors & Employees that work in high risk departments and desire to have a better understanding of how to de-escalate intense situations.

Course Description: This course will provide Employees with techniques to survive a crisis.

*Thursday, 4/9/15 @ 1pm- Lobby 1 & 2 *Tuesday, 7/28/15 @ 10am- Lobby 1 & 2 *Monday, 11/16/15 @ 2pm- Lobby 1 & 2 1.5 Hours

Course ID: GW400 Course Name: Setting Your Financial Goals Course Facilitators: Lutrell Jolly, Coordinator, Family Strengthening

Recommended attendees and requirement: Employees that desire to get you and/or your families started with healthy discussions about money.