Cote D'ivoire

Parcel Post Compendium Online CI - Cote d'Ivoire La Poste de Côte d'Ivoire CIA Basic Services PREDES Pre-advice of international dispatch Yes V 2.0 information - origin post 1 Maximum weight limit admitted RESDES Dispatch receipt information (response Yes 1.1 Surface parcels (kg) 30 V 1.1 to a PREDES) – destination post 1.2 Air (or priority) parcels (kg) 30 5.1.5 Ready to start transmitting data to partners wishing to receive data 2 Maximum size admitted 5.1.6 Other messages transmitted 2.1 Surface parcels PRECON Pre-advice of international consignment Yes 2.1.1 2m x 2m x 2m Yes – origin post (or 3m length & greatest circumference) RESCON Response to a PRECON – destination Yes 2.1.2 1.5m x 1.5m x 1.5m No post (or 3m length & greatest circumference) CARDIT Carrier documents international Yes 2.1.3 1.05m x 1.05m x 1.05m No transport – origin post (or 2m length & greatest circumference) RESDIT Response to a CARDIT – destination Yes 2.2 Air parcels post 2.2.1 2m x 2m x 2m Yes 6 Home delivery (or 3m length & greatest circumference) 6.1 Initial delivery attempt at physical No 2.2.2 1.5m x 1.5m x 1.5m No delivery of parcels to addressee (or 3m length & greatest circumference) 6.2 If initial delivery attempt unsuccessful, 2.2.3 1.05m x 1.05m x 1.05m No card left for addressee (or 2m length & greatest circumference) 6.3 Addressee has option of paying taxes or No duties and taking physical delivery of the item Supplementary services 6.4 There are governmental or legally 3 Cumbersome parcels admitted Yes binding restrictions mean that there are certain limitations in implementing home 4 Maximum size admitted delivery. 4.1 Surface parcels 6.5 Nature of this governmental or legally binding restriction. Metres for any one dimension 2 Metres for length & greatest 3 circumference 7 Signature of acceptance 4.2 Air parcels 7.1 When a parcel is delivered or handed Metres for any one dimension 2 over 7.1.1 a signature of acceptance is obtained Yes Metres for length & greatest 3 circumference 7.1.2 captured data from an identity card are Yes registered 7.1.3 another form of evidence of receipt is No Parcels service features obtained 5 Electronic exchange of information 7.2 Ordinary parcels 5.1.1 Use a track and trace system Yes 7.2.1 Signature of the addressee or his agent Yes 5.1.2 Mandatory tracking events transmitted 7.2.2 Signature of a de facto agent No EMC Departure from outward office of Yes 7.3 Insured parcels exchange 7.3.1 Signature of the addressee or his agent Yes EMD Arrival at inward office of exchange Yes 7.3.2 Signature of a de facto agent No EMH Attempted/Unsuccessful delivery Yes EMI Final delivery Yes Insured parcel service 5.1.3 Optional tracking events transmitted 8 Insured surface parcels admitted Yes EMA Posting/collection Yes 8.1 Maximum insured value for surface 1000 EMB Arrival at outward office of exchange Yes parcels (SDR) EME Held by Customs Yes 9 Insured air parcels admitted Yes EMF Out of Customs/Departure from inward Yes 9.1 Maximum insured value for air parcels 1000 office of exchange (SDR) EMG Arrival at delivery office Yes 9.2 Maximum insured value when the 0 EMJ Arrival at transit office of exchange Yes provisions of the Parcel Post Regulations are not applied EMK Departure from transit office of exchange Yes 10 Marking used for insured parcels 5.1.4 Dispatch messages transmitted 10.1 CP 74 pink label used No

Date of last update : 06.10.2020

Page 1 of 11 Parcel Post Compendium Online CI - Cote d'Ivoire La Poste de Côte d'Ivoire CIA 10.2 CP 73 label and pink “insured” label Yes 15 Fragile parcels admitted Yes used

Consignment service Cash-on-delivery service for parcel 16 Consignment service by bilateral No 11.1 Acceptance of Cash-on-delivery agreements provided (COD) service for parcels 11.1.1 outbound COD parcels No Integrated logistics service 11.1.2 inbound COD parcels Yes 17 integrated logistics service by Yes 11.2 Amount charged to the sender for the bilateral agreements provided service (in SDR), in addition to postage charges: Addresses for bilateral agreements 11.2.1 for ordinary parcels SDR 18 Contact details of the person responsible for 11.2.2 for insured parcels SDR questions concerning bilateral agreements 11.3 Additional amount for the delivery of No COD parcels Name: Mr SILUE Frantrique Ali 11.3.1 Fixed cost SDR Function: Directeur de la Business de la Poste 11.3.2 Value range or the value of the parcel Physique (explanation on how the service charge Address: 17 BP 105 Abidjan 17 billed to the addressee is calculated): Abidjan Côte d'Ivoire 11.4 Methods of payment accepted upon Tel: 1: (+225)21 00 09 80 delivery for the service charge billed 2: (+225) 08 13 34 53 to the addressee Fax: (+) Cash : No Credit card : No E-mail [email protected] Cheque : No Payment by mobile phone : No Other : 11.5 Methods of payment accepted upon Admissible radioactive material and infectious substances delivery for the value of the COD parcel 19 Radioactive materials admitted in Cash : No 19.1 Air Parcels Money order : No Credit card : No Inbound parcels No Cheque : No Payment by mobile phone : No Outbound parcels No Other : 19.2 Insured parcels 11.6 Maximum value accepted for an inbound SDR COD parcel Inbound parcels No Outbound parcels No Express delivery service 20 Infected substances admitted in 12 Express parcel delivery service Yes 20.1 Air Parcels provided Inbound parcels No 12.1 If yes, parcels delivered by special Yes messenger Outbound parcels No 12.3 Charge collected at time of delivery to Yes 20.2 Insured parcels addressee Inbound parcels No 12.4 Amount collected per parcel (SDR) 4.21 Outbound parcels No

Parcels with advice of delivery Supplementary charges - Customs 13 Admission of advice of delivery for 21 Non-dutiable parcels 13.1 ordinary parcels Yes 21.1 Threshold level below which parcels are No 13.2 insured parcels Yes free of customs duties and other taxes Comments:

Parcels for delivery free of charges and fees La réglementation douanière ivoirienne n'a pas prévu 14 Parcels for delivery free of charges Yes un seuil minimum. and fees admitted 22 Dutiable parcels

Fragile parcel

Date of last update : 06.10.2020

Page 2 of 11 Parcel Post Compendium Online CI - Cote d'Ivoire La Poste de Côte d'Ivoire CIA 22.1 Customs clearance fee collected for Yes 28.2 For parcels wrongly accepted, action No parcels subject to import customs taken on a case-by-case basis clearance 22.2 Amount of fee collected Delivery areas Local currency 1500 XOF 29 Parcels delivered to USD 29.1 all addresses No Comments: 29.2 specific areas only Yes Comments: 23 Customs clearance fee collected for Yes Les grandes zones urbaines for all items declared at customs 23.1 Amount of fee collected Local currency 1500 XOF Collection USD 30 Collection of parcels at post offices provided for Comments: 30.1 all addresses Yes 30.2 specific areas only No 24 Administration fees collected for No Comments: parcels subject to export customs clearance Comments:

Delivery procedures for parcels for which customs duty and taxes are payable 31 Procedure for parcels for which Special charges - Storage customs duty is payable 25 Storage charge collected on a parcel Yes 31.1 Pick up of parcel at the customs office Yes when it is kept beyond the prescribed period, or in the event of return to 31.2 Addressee’s address with collection of No sender/redirection customs duties and taxes at the time of delivery 25.1 Amount of charge per day/per parcel 31.3 Delivery to the addressee’s address No Local currency 400 XOF after payment of customs duties and taxes SDR 0.48 31.4 Over the counter at the local post office Yes 25.2 Period of charge, if not daily with immediate payment of customs duties and taxes 31.5 Other Special delivery charges 26 Delivery charges collected at the time Yes of delivery in response to the advice of arrival Period of retention 26.1 Amount of charge 32 Period of retention for parcels Local currency 1750 XOF 32.1 Normal period 30 Day(s) SDR 2,10 32.2 Exceptional period 45 Day(s) 33 Retention for parcels for which notice Special charges – Poste restante could not be sent or addressed to poste restante 27 Poste restante service provided Yes 33.1 Normal period 30 Day(s) 27.1 Amount of charge per parcel 33.2 Exceptional period 45 Day(s) Local currency 500 XOF SDR 0.60 Parcels automatically retained 27.2 Basis for charge if not an amount per parcel 34 A list of contact e-mail addresses for accounting and verification notes is temporarily being maintained and Special provisions - Treatment of parcels wrongly accepted published outside the compendia; please refer to International Bureau 28 Parcels returned to sender No circular 75/2020. The UPU contact person for any updates to this list is 28.1 If not, parcel delivered to addressee No [email protected]. under conditions prescribed by your country legislations

Date of last update : 06.10.2020

Page 3 of 11 Parcel Post Compendium Online CI - Cote d'Ivoire La Poste de Côte d'Ivoire CIA Office name: Centre National de Tri Postal (CNTP) 39.2 Languages in which track and trace Name: Ms ADIKO Yapoga Camille information is available Function: Chef Principal du CNTP French Address: Direction Business Unit Poste Physique 01 BP 4056 Abidjan 01 Service to designated operators Tel: 1: (+225)21 00 13 04 40. User of the Internet-based Inquiry Yes 2: (+225)59 84 91 30 System (IBIS) Fax: (+225)20322482 40.1 Details of office(s) responsible for E-Mail: [email protected] handling parcel post inquiries

Office name: Direction de la Business Unit Poste Physique Requests for withdrawal from the post or alteration, or correction of address Name: Ms DOUGROU Lobro Elisabeth 35 Requests for withdrawal from the Yes Function: Chef de Service Affaires Générales et Contentieux post accepted Address: Direction de la Business Unit Poste Physique 35.1 Central office (in destination country) to 01 BP 4056 Abidjan 01 which requests must be sent Tel: 1: (+225)21 00 11 92 2: (+225)67 45 36 94 Fax: (+225) Office name: Direction de la Business Unit Poste Physique E-Mail: [email protected] Name: Mr DOUGROU Lobro Elisabeth Function: Chef de Service Affaires Générales et Contentieux Address: Direction de la Business Unit Poste Physique Hours of service and days(s) on which the inquiry service is 01 BP 4056 Abidjan 01 operating Tel: 1: (+225)21 00 11 92 Opening Hours (Local) 2: (+225)67 45 36 94 Fax: (+225) Day Opening hours 1 Opening hours 2 E-Mail: [email protected] Monday 07:30-12:30 13:30-16:30 Tuesday 07:30-12:30 13:30-16:30 Wednesday 07:30-12:30 13:30-16:30 Special provisions - Force majeure Thursday 07:30-12:30 13:30-16:30 36 Liability admitted in cases of force No majeure Friday 07:30-12:30 13:30-16:30 36.1 Liability admitted for insured parcels on Yes Saturday - - board ships or aircraft used by designated operators Sunday - - 36.2 Addressee/sender's reservations Yes admitted at the time of delivery Languages French

Special provisions - Customs declarations 37 Number of CN 23 customs 1 National Holidays declarations required for inbound 41.1 National holidays parcels 37.1 Number of CN 23 customs declarations 1 National holiday in 2020 required for parcels in transit Month Day(s) National Holidays - Description 37.2 Languages in which CN 23 customs declarations can be completed January 1 Jour de l'An French English April 13 Lundi de Pâques

May 1 Fête du travail Special provisions - Method of dispatching accompanying documents May 21 Fête de l'Ascension; 38 Documents affixed to the relevant Yes Le lendemain de la nuit du Destin parcels May 24 Fête du Ramadan 38.1 Documents attached to the parcels bill No June 1 Lundi de Pentecôte

July 31 Fête de la Tabaski Service to customers 39 On-line tracking provided Yes August 7 Fête Nationale 39.1 Web site address to access information August 15 Fête de l'Assomption http://globaltracktrace.ptc.post/gtt.web

Date of last update : 06.10.2020

Page 4 of 11 Parcel Post Compendium Online CI - Cote d'Ivoire La Poste de Côte d'Ivoire CIA October 30 Le lendemain de la naissance du Prophète Mahomet Miscellaneous provisions – operation of the parcel service November 1 Fête de la Toussaint 44.1 Postal parcel services operated by the Yes November 15 Journée Nationale de la Paix designated postal operator 44.2 Postal parcel services operated by a No December 25 Fête de Noël transport company or companies 44.3 Service provided throughout the country Yes

National holiday in 2021 Postcodes Localities Month Day(s) National Holidays - Description

January 1 Jour de l'an

April 5 Lundi de Pâques Office(s) of exchange handling parcels 45 Details of office(s) of exchange May 1 Fête du travail responsible for handling parcel post May 10 Le lendemain de la nuit du destin Office name: ABIDJAN CENTRE NATIONAL DE TRI POST May 13 Fête de l'Ascension / L'AID Al -Fitr IMPC codel: CIABJA

May 24 Lundi de Pentecôte Name: Mr ADIKO Yapoga Camille Function: Chef de Centre Principal July 20 Fête de la Tabaski Address: Direction de la Business Unit Poste Physique August 7 Fête Nationale 01 BP 4056 Abidjan 01 Tel: 1: (+225)21 00 13 04 August 15 Assomption 2: (++225)59 84 91 30 Fax: (+225) October 19 Le lendemain de la naissance du E-Mail: [email protected] Prophète Mahomet November 1 Fête de la Toussaint

November 15 Journée Nationale de la Paix Hours of service and days(s) on which the OE is operating Opening Hours (Local) December 25 Fête de Noel Day Opening hours 1 Opening hours 2

Monday 07:30-12:30 13:30-16:30 Regional Holidays Tuesday 07:30-12:30 13:30-16:30 41.2 Regional holidays Wednesday 07:30-12:30 13:30-16:30 Regional holiday in Thursday 07:30-12:30 13:30-16:30 Month Day(s) Regional/Local Holidays – Friday 07:30-12:30 13:30-16:30 Localities and description Saturday - - Sunday - - Cancellation of fees

42 Fees cancelled when they concern Observations/Comments 42.1 parcels returned to sender No 42.2 parcels redirected to a third party No

42.3 parcels abandoned by the sender Yes Delivery standards 42.4 parcels lost or destroyed Yes 46-47 See the annexes. 42.5 parcels rifled or damaged Yes

Barcode Redirection within the country of destination 48 Barcode sample used on all outward 43.1 Redirection done without a request from No international postal parcels. the sender or addressee 43.2 Redirection fee charged Yes 43.3 Amount of redirection fee (SDR) 1.2 Comments:

Date of last update : 06.10.2020

Page 5 of 11 Parcel Post Compendium Online - Annexes CI - Cote d'Ivoire La Poste de Côte d'Ivoire CIA

Parcel delivery standards - Air parcel

OE Name ABIDJANN CNTP IMPC Code CIABJA Tel (+225)20001304 Fax (+225)20001305 Hours of operation Lundi - vendredi: 07:30 - 16:30, samedi et dimanche fermé From the airport of destination to the addressee

Arrival at the airport Days of delivery by zone Day Time Zone 1 Zone 2 Zone 3 Zone 4 Zone 5 Zone 6 Mon 00:00 - 07:30 Tue Mer Thu Mon+1 ------Mon 07:31 - 23:59 Wed Thu Fri Tue+1 ------Tue 00:00 - 07:30 Wed Thu Fri Tue+1 ------Tue 07:31 - 23:59 Thu Fri Mon Wed+1 ------Wed 00:00 - 07:30 Thu Fri Mon Wed+1 ------Wed 07:31 - 23:59 Fri Mon Tue Thu+1 ------Thu 00:00 - 07:30 Fri Mon Tue Thu+1 ------Thu 07:31 - 23:59 Mon Tue Wed Fri+1 ------Fri 00:00 - 07:30 Mon Tue Wed Fri+1 ------Fri 07:31 - 23:59 Tue Mer Thu Mon+1 ------Sat 00:00 - 23:59 Tue Mer Thu Mon+1 ------Sun 00:00 - 23:59 Tue Mer Thu Mon+1 ------

Definition of zones

Zone 1: Postcodes Cities ABIDJAN 01, ABIDJAN 02, ABIDJAN 03, ABIDJAN 04, ABIDJAN 05, ABIDJAN 06, ABIDJAN 07, ABIDJAN 08, ABIDJAN 09, ABIDJAN 10, ABIDJAN 11, ABIDJAN 12, ABIDJAN 13, ABIDJAN 14, ABIDJAN 15, ABIDJAN 16, ABIDJAN 17, ABIDJAN 18, ABIDJAN 19, ABIDJAN 20, ABIDJAN 21, ABIDJAN 22, ABIDJAN 23, ABIDJAN 24, ABIDJAN 25, ABIDJAN 26, ABIDJAN 27, ABIDJAN 28, ABIDJAN 29, ABIDJAN 30, ABIDJAN 31, ABIDJAN 32, CIDEX 1, CIDEX 3, CIDEX 5

Zone 2: Postcodes Cities

Date of last update : 06.10.2020

Page 6 of 11 Parcel Post Compendium Online - Annexes CI - Cote d'Ivoire La Poste de Côte d'Ivoire CIA

ABENGOUROU, ABOISSO, ADIAKE, AGBOVILLE, AGNIBILEKRO, AKOUPE, ANYAMA, ARRAH, BINGERVILLE, BONDOUKOU, BONGOUANOU, BONOUA, BOUAKE 01, BOUAKE 02, BOUAKE 03, BOUAKE 04, DABOU, DALOA, DIVO, DUEKOUE, FRESCO, GAGNOA, GRAND-BASSAM , HERMAKONO, KATIOLA, KORHOGO, LAKOTA, MAN, SAN PEDRO 01, SAN PEDRO 02, SASSANDRA, SIKENSI, SONGON -AGBAN, SOUBRE, TANDA, TIASSALE, TIEBISSOU, TOUMODI, YAKASSE, YAMOUSSOUKRO.

Zone 3: Postcodes Cities ADZOPE, AGOU, ALEPE, AYAME, AZAGUIE, BEOUMI, BOUAFLE, BOUNDIALI, DAOUKRO, DIDIEVI, DIMBOKRO, DJEKANOU, EHANIA, FERKESSEDOUGOU, GOHITAFLA, GRABO, GRAND- BEREBY, GRAND-LAHOU, GUEYO, GUITRY, GUIBEROUA, GUIGLO, ISSIA, JACQUEVILLE, KOUNAHIRI, M’BAHIAKRO, M’BENGUE, MEAGUI, MEMNI, N’DOUCI, NAPIE, ODIENNE, OUELLE, OUME, PRIKRO, SAKASSOU, SEGUELA, SINEMATIALI, SINFRA, TAFIRE, TAI , TOUBA, TOULEPLEU, ZUENOULA

Zone 4: Postcodes Cities ANOUMABA, BASSADZIN, BAYOTA, BOCANDA, BOROTOU, BOTRO, BOUDEPE, BOUNA, BROBO, BUYO, DABAKALA, DANANE, DIABO, DIEGONEFLA, DIGNAGO, DIKODOUGOU, FACOBLY, GBELEBAN, IBOKE, KOTOBI, KOUASSI-DATEKRO, KOUASSI- KOUASSIKRO, KOUN-FAO, KOUTO, M’BATTO, MANKONO, MAYO, MINIGNAN, NIAMBEZARIA, NIOFOIN, ONO, OTTAWA, OUANGOLODOUGOU, OURAGAHIO, PARHADI, SAIOUA, SAMATIGUILA, SEYDOUGOU, SOGB , TABOU, TANGUELAN, TANKESSE, TEHINI, TENGRELA, VAVOUA, ZIKISSO, ZOUAN –HOUNIEN.

Zone 5: Postcodes Cities

Zone 6: Postcodes Cities

Arrival at office of exchange: 08:30

Customs clearance times: Items subject to customs duty: 15 mn

Date of last update : 06.10.2020

Page 7 of 11 Parcel Post Compendium Online - Annexes CI - Cote d'Ivoire La Poste de Côte d'Ivoire CIA

Items not subject to customs duty: 5 mn

Comments:

Date of last update : 06.10.2020

Page 8 of 11 Parcel Post Compendium Online - Annexes CI - Cote d'Ivoire La Poste de Côte d'Ivoire CIA

Parcel delivery standards - Surface parcel

OE Name ABIDJANN CNTP IMPC Code CIABJA Tel (+225)20001304 Fax (+225)20001305 Hours of operation Lundi - vendredi: 07:30 - 16:30, samedi et dimanche fermé From the airport/port/office of exchange of destination to the addressee

Definition of zones

Zone 2: Postcodes Cities

Date of last update : 06.10.2020

Page 9 of 11 Parcel Post Compendium Online - Annexes CI - Cote d'Ivoire La Poste de Côte d'Ivoire CIA

Zone 5: Postcodes Cities

Zone 6: Postcodes Cities

Arrival at office of exchange:

Customs clearance times: Items subject to customs duty: 15 mn

Date of last update : 06.10.2020

Page 10 of 11 Parcel Post Compendium Online - Annexes CI - Cote d'Ivoire La Poste de Côte d'Ivoire CIA

Items not subject to customs duty: 05 mn

Comments:

Last validation date: Da V1 01/06/2019

Date of last update : 06.10.2020

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