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2016 – 2019 Title VI Program & Limited

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2016 – 2019 Title VI Program & Limited 2016 – 2019 Title VI Program & Limited English Proficiency Plan Adopted by the BFT Board of Directors May 12th, 2016 General Manager: Gloria Boyce Interim Administrative Services: Kevin Hebdon Interim Operations Manager: Katherine Ostrom Maintenance, Facilities & Special Projects: Jerry Otto Interim Human Resources Manager: Christine DeVere Planning & Service Development Manager Tony Kalmbach Marketing & Customer Service Manager Christy Watts Rideshare Manager Terry DeJuan Ben Franklin Transit 1000 Columbia Park Trail Richland WA, 99352 (509) 734-5100 BFT operates its programs without regard to race, color and national origin. To receive additional information on BFT’s discrimination obligations including our complaint procedures please contact us at (509) 734-5107. TABLE OF CONTENTS INTRODUCTION ..................................................................................................................... 3 TITLE VI PROGRAM ................................................................................................................ 4 I. POLICY STATEMENT AND AUTHORITIES ..................................................................................... 4 II. ORGANIZATION AND GENERAL RESPONSIBILITIES ....................................................................... 4 III. PROGRAM AREA RESPONSIBILITIES .......................................................................................... 5 i. Data Collection ........................................................................................................ 5 ii. Title VI Program ...................................................................................................... 5 iii. Service and Fare Change Analysis ........................................................................... 5 iv. Capital Projects ....................................................................................................... 7 v. Information Dissemination ..................................................................................... 7 vi. Requirements to Provide Assistance to Sub-recipients & Monitor Compliance ..... 7 PUBLIC INVOLVEMENT PROCESS, COMMENTS & COMPLAINTS .............................................. 8 I. POLICY STATEMENT AND PURPOSE .......................................................................................... 8 II. PUBLIC INVOLVEMENT PROCESSES .......................................................................................... 8 III. GENERAL PUBLIC COMMENT PROCEDURES ............................................................................... 9 IV. PROTECTION FROM RETRIBUTION ......................................................................................... 10 V. TITLE VI COMPLIANT PROCEDURE ......................................................................................... 10 2013-2016 REVIEW .............................................................................................................. 12 I. GENERAL REPORTING REQUIREMENTS ................................................................................... 12 II. TRANSIT PROVIDER SPECIFIC REQUIREMENTS .......................................................................... 12 i. Demographic Maps and Chart .............................................................................. 12 ii. Service Standards and Policies .............................................................................. 14 iii. Assessment of Compliance by Grantees ............................................................... 18 iv. Other Areas of Consideration ................................................................................ 19 FARE CHANGES .................................................................................................................... 19 I. FARE CHANGES IMPLEMENTED ............................................................................................. 19 SERVICE CHANGES ............................................................................................................... 20 I. MAJOR SERVICE CHANGES IMPLEMENTED .............................................................................. 20 LEVEL OF SERVICE ................................................................................................................ 20 I. QUALITY OF SERVICE .......................................................................................................... 20 II. PROGRAM OF PROJECTS ...................................................................................................... 21 ATTACHMENT A Limited English Proficiency Plan ................................................................. 27 ATTACHMENT B Title VI Complaint Procedures .................................................................... 39 ATTACHMENT C Title VI Assistance Forms ............................................................................ 41 1 Ben Franklin Transit ATTACHMENT D List of Transit-Related Title VI Investigations, Complaints, and Lawsuits ................................................................................................................... 47 ATTACHMENT E Table Depicting Minority Representation on Committees and Councils ....... 48 ATTACHMENT F Service Standards ....................................................................................... 53 ATTACHMENT G Service Policies .......................................................................................... 55 ATTACHMENT H Fixed Route Facilities Distribution .............................................................. 61 ATTACHMENT I Demographic Profile and Travel Patterns..................................................... 62 ATTACHMENT J Requirement to Monitor Transit Service ..................................................... 68 ATTACHMENT K Major Service Change, Disproportionate Burden and Disparate Impact Policies ..................................................................................................................... 81 ATTACHMENT L Board of Director Approvals ....................................................................... 83 ATTACHMENT M Fleet Summary ......................................................................................... 87 TABLES Table 1 - 2014 Rider Satisfaction Survey Racial Breakdown ....................................................................... 13 Table 2 – 2014 Population Percentages by Race for Benton and Franklin County .................................... 13 Table 3 – 2014 Population Percentages by Income for Benton and Franklin County (U.S. Census) .......... 14 Table 4 - Load Factor Standard by Bus Type ............................................................................................... 14 Table 5 - Weekday Performance Quarterly Breakdown ............................................................................. 15 Table 6 - Population within 0.5 Miles of Fixed Route Services ................................................................... 16 Table 7 - Transit Center Amenities.............................................................................................................. 16 Table 8 – Park & Ride Amenities ................................................................................................................. 17 Table 9 – Amenities by City ......................................................................................................................... 17 Table 10 – Program of Projects Timeline .................................................................................................... 22 MAPS Map A - BFT PTBA ....................................................................................................................................... 23 Map B - BFT Service 1/2 Mile Buffer ........................................................................................................... 24 Map C - BFT Prosser Service 1/2 Mile Buffer .............................................................................................. 25 Map D - Finley Taxi Feeder Pick-Up Locations ............................................................................................ 26 2 Ben Franklin Transit INTRODUCTION BFT has prepared this Title VI Program to demonstrate compliance with the provisions of Title VI of the Civil Rights Act of 1964, in accordance with the requirements of Federal Transit Administration (FTA) Circular 4702.1B. Ben Franklin Transit’s (BFT’s) commitment to meeting the requirements of Title VI and Environmental Justice guidance is reflected in the agency’s planning, public involvement processes, decision-making, and general way of conducting business. Additionally, BFT operates its programs and services in compliance with Executive Order 2898, "Federal Actions to Address Environmental Justice in Minority Populations and Low Income Populations", Executive Order 13166, "Improving Access to Service for Persons with Limited English Proficiency" and the Federal Department of Transportation’s (DOT's) guidance to recipients pursuant to both Executive Orders. BFT is a Public Transportation Benefit Area (PTBA) established and operated in accordance with Chapter 36.57A of the Revised Code of Washington (RCW). BFT is a municipal corporation, which provides public transportation services in a 616 square mile area located in Benton and Franklin Counties. The area includes all of the cities of Kennewick, Pasco, Richland, West Richland, Benton City, Prosser and certain unincorporated areas of Benton and Franklin County.
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