Unifor 'Hcunion 1!Csyndicat
Collective Agreement
Between
UniFOR 'hcUnion 1!csyndicat
Unifor Local 5011
And
SC360 (Markham) Inc.
July 8, 2014 through July 7, 2017 INDEX ARTICLE 1- DEFINITIONS ••.••.••.••..••..•..••.••.••.••.••.••..•..••.•••.••..•..••..••..•..•..••.•..••.••..•...•.••..•..••.••..•••.••..•••.•.•.••..•. 2 ARTICLE 2- RECOGNITION •.•..••..•..••.•••.••.••.•..•..•..••.••.•...••..•..••..•..••..•..••.••.••.•...••.•..••..•..••.••..•••.••..••..•••.••..••.•• 2 ARTICLE 3- DEDUCTION OF UNION DUES •.••.•..••.••..••.••.•••.••..•..••..••.••.••.••.••..•..••.••.••..•...•..•.••••.••••••...••.••••••.•• 3 ARTICLE 4- NO STRIKES, NO LOCK OUTS .••.••.•..•..••.••..•..••.•••.•...•..••.••.....•..•..••.••.•••.•..••..•..••..••..••...•..••.•••.•...• 3 ARTICLE 5- RESERVATION TO MANAGEMENT •.••..•..•..••..••.••.••..••..••.••.••.••.••.••..••.••.••..•...•..••..•..••..••...•...•..••.• 3 ARTICLE 6- UNION REPRESENTATION .••.•.•..••.••.•..••.••.••..••..•..••.••..••.••..•..•.••..••.••.••..•..••..•..••...•..••..•...••..•..••.. 4 ARTICLE 7- GRIEVANCE PROCEDURE •..•.••.•..•..•.••..•..••.•..••..••.••..••..•..•..••.••.••.••..•..•..••.••..••.•••..•..••..••..••..••.•••. 5 ARTICLE 8- ARBITRATION .••.••.••.••..•..••.••.••••..•.••.••.••.••..•..••.••..••.••..••.••.••.••.••.•••.•.....•.•.••.•••.••..••..••..•...•..•••.••. 6 ARTICLE 9- SENIORITY .•..••.•..•..•..••..•..••.•..•.••.•.••....•••.••.••.•••.••.••..••..•..•.••..•.••..••.••..••.••.•••.••..••.•••.••..•••.••..••..•. 7 ARTICLE 10-JOB POSTING$ AND FILLING OF VACANCIES •.••.••..••..•...•.••.••.••.••.••..•..••..•..••.••..•••.••..••..••.•••..•..•• 9 ARTICLE 11- WAGES AND CLASSIFICATION ..•....•..••.••.••.••.•••.••.••..••..•.•..•..••..•..••.••.••..•...•..••..••..••.••...••.••...•. 10 ARTICLE 12- HOURS OF WORK AND SHIFT PREMIUM ..•..••.••.••.....•••.••.•..••.••.••.••.••..••..•..••..•....•.••..••...•..••.••• 10 ARTICLE 13- OVERTIME· •.••. , •.••..•.••..•..••.•..•.••.•.••.••.••.••.••..•..•..••.••..••.••.••.••.••.••..••.••.••..••..•..••..••..•..••...•..•...•• 11 ARTICLE 14 -HOLIDAYS •.••.••.••.••.••.••.••..••••.•.••.•..•.••.••.••..•..••.••.••.•.•.••.••..•..•..••.••.••..•..••.••..••.•••..•..••.•••..••..••.•• 11 ARTICLE 15 -VACATION •.••.••.••.••.••.••..•..•.••.•.••••.••.••.••.••.••..•..•..••.••..••..•.••.••.••.••..•..••.•••.••.••..••..••.••..••...•..••.•• 12 ARTICLE 16- BENEFITS .••.••.••.•..••.•..••.••.•.••.•..•.•..•..•.••..•.••..••.••.••.•••.••.••.••.••.••.•••.••..•..••.•••..•.••.•••..••.•••.....•••.• 12 ARTICLE 17- CLOTHING, TOOLS & EQUIPMENT .••.••.••.••...... ••..••.••..•..••••..•..••.••.••...... ••.••..•••.••.••..••..••..••.. 1;1 ARTICLE 18- SAFETY AND HEALTH •.••..•.•..•.••.•.•..•..•.••.••.•••.••..•.••.•••.••.••.••.••.••.••..•..••..•..••..••.•• : .••.•••.•••.•••.••.. 14 ARTICLE 19- LEAVES. OF ABSENCE .••.••.••••.•.••.•.•••.•.••.••.••.••.••.••..•..••.••.••.••.••..•..••.••..•..••..••..•..••..••.••..••••••..••. 14 ARTICLE 20- GENERAl .••.••..•.••.••.•..•..•..•.••.•.••••.•••••••.••.••..•..•.••..•..••••••.•..•..••.•..••.•••.••..•..••..••..••.••..•...••.•••.••. 16 ARTICLE 21- HARASSMENT ••.•..•.••..•.••.••••.•..•.•.••.••.••.••.••.••.••.••.••..••.••.••.••.••.••..•••••.••..••..•..••..••.....•...••..••.••• 18 ARTICLE 22- TERM OF AGREEMENT ••.••.•.••••.•.••.•..•.••..•.••.••.••.••..••.••.••.•..••.••..•..••.••..••.••..••.•••..•..••.••...•...•..•• 19 APPENDIX "A" ••.••.•••••..•..••.••••.••.••.••.•..•.....••.••••.••.••.•..•.••..••.•..•..••..•..•..•..•..•..•..••.•••.••.•••.•••.••..••.••.••...••..••.•• 20 APPENDIX "A"-TASK CODES ••.••.•..•.••.••••...•..•.•..•..•.••.••.••.••.••.••.••..•..••.••.••.••.••..••.••.•••.••.•••.•...... •..••...•..••..• 22 APPENDIX "B"-TOOL LIST ••••.•....•..••.••.•.•..•••.•.••.••.•..•..•.••.•...•.••..••.••.••.••..•.••.••..••..•...... •.••..••••••.••.•••..•...••.. 67 APPENDIX "C" ••..•..••.••.••.••....••••..•.••.•.••.•.••.•.••••.•..•....••.•..••.••.••.••.••..•.••.••..•..•...•..•..••..•..••.•••.•••.••.••..••..••..••.. 68 LETTERS OF UNDERSTANDING .••.••.••••.••.•.•••..•.•.••.••...•••••.••.••.••..•..••.••.••.••.••.••..•..••.••..••.••..••..••..•.•••.•••.••..•••. 69 SUBJECT: Performance ...... 69 SUBJECT: LAY-OFF ...... 70 SUBJECT: GROUP BENEFITS ...... 71 SUBJECT: FLEET ...... 73 SUBJECT: COMPANY SECURING ALL NECESSARY WORK PERMITS ...... 74 NOTES ..•...•.••.••..•.•••.••.••.••.••.••••..•••.••.•.••••...•.••••.•.••.•.••.•..••.•••..•...•..••.••.••.••.••.••..••..••..•..••.•....••.••.••.••...•...••.. 75 Calendars .••.••.••.••.•••.••.••.••.••.•.••.•.•..•.••.•.•.••.•••••.••.•.••.••••.••.••.•.....••.••.••.••..•..••.••..•...•..••..••.••..••.••.••.••....•..••.. 79
1 ARTICLE 1- DEFINITIONS
1.01 "Employer" shall mean SC360 (Markham) Inc.
1.02 "Union" as used hereinafter shall mean Unifor and its Local5011.
1.03 Earnings shall mean the total of all task codes rates and hourly pay.
1.04 Wherever the term he, she, his, her, etc. is used throughout this agreement, such term is intended to apply to individuals of either gender.
1.05 Unless specifically referred that hours are paid at minimum wage of the Province of Ontario all references to an hourly rate will be set out in Appendix "A" based on seniority.
1.06 "Region" shall mean the area as defined as Simcoe Region, Durham Region, and York Region.
1.07 "Weekly Top Up Program": Program to review earnings on a weekly basis to ensure that the minimum hourly rate, as outlined in Appendix "A", is met, based on the working hours.
1.08 "Working hours" shall mean all hours logged in the "Click System" from the daily start time until finishing the last work order, minus the unpaid breaks. It is understood that "Click Hours" will be compared to the weekly timesheet to minimize any inaccuracies in the click system. (i.e. calls not cleared, system down, hours in click are Jess than three hours, banking calls)
1.09 "White Space" the time, within the scheduled shift, where the employee is not performing work at a customer site or moving from one call to another. ·The Company will add up to 20 minutes time between calls to account for travel time. "White Space" is used for calculations of overtime only.
ARTICLE 2- RECOGNITION
2.01 The Employer recognizes the Union as the sole and exclusive bargaining agent for all connectivity technicians and custom wiring technicians employed by SC360 (Markham) Inc. excluding Field Supervisors and those above the rank of Field Supervisor.
2.02 The purpose of this agreement is to advance the mutual interests of the· Employer and the employees; to provide for the operation of the service of the Employer under methods which will further, to the fullest extent possible, the safety, efficiency and economy of operations; and to maintain a continuation of employment under conditions of reasonable hours, compensations and working conditions. It is recognized by this Collective Agreement to be the duty of the Employer, the Union, and the employees to cooperate fully, both individually and collectively, for the advancement of their mutual interests.
2.03 There shall be no discrimination, intimidation or coercion by either party against any employee.
2.04 There shall be no discrimination or harassment by the Employer, its employees or the Union against anyone because of race, ancestry, colour, ethnic origin, citizenship, creed, sex, age, marital status, sexual orientation, or family status.
2.05 It is agreed that the employees of the Employer not covered by the scope of this Collective Agreement shall not perform the work normally performed by employees within the Bargaining Unit.
2 The Union agrees that there could be exceptional reasons for the Employer to use employees not covered by the scope of the agreement. Prior notice would be provided in order to reach an agreement with the Union. This will not result in a reduction of work or lay off for Union members.
Supervisors can perform work covered by the scope of this agreement for emergency or force majeure reason, training, testing and for requested assistance to a technician.
2.06 An accredited representative of Unifor shall be allowed to enter the Employer's premises to perform Union business with reasonable notice to the Director or Human Resources Manager.
2.07 Orientation Program: The Employer will allow a designated representative of the Union up to one (1) hour during training for new employees for the purpose of conducting the Unifor New Members' Orientation Program. These sessions will be held on Company premises. New employees participating in Orientation Program meetings during their normally scheduled training hours will be paid minimum wage of the Province of Ontario or ifthe Orientation is completed outside of training then they will be paid at the hourly rate as per Appendix A. The Union Representative conducting the Orientation program will be paid at their hourly rate as per Appendix A.
ARTICLE 3- DEDUCTION OF UNION DUES
3.01 The Employer agrees to deduct from the wages of all employees covered by this agreement, and during the period of the agreement, the amount of Union dues for general Union purposes as designated by the Union, and such moneys shall be paid to the Union not later than the 20th day of the following month.
3.02 The Employer agrees to furnish the Union monthly with a list of employees for and on behalf of whom such deductions are being made.
3.03 This provision for Union security shall be enforced by the Employer against each employee to whom the agreement applies as a condition of his continuance in or entrance into the Employer's service
ARTICLE 4- NO STRIKES, NO LOCK OUTS
4.01 The Employer agrees that there shall be no lock outs and the Union agrees that there shall be no strikes, picketing, slowdown or work stoppage either complete or partial during the life of this agreement.
4.02 The Union agrees that it will not involve any employee of the Company or the Company itself, in any dispute which may arise between any other employer and the employees of such other employer.
4.03 If employees engage in any of the above mentioned conduct, the Union agrees that the Union, its officers or representatives shall immediately cease and/or repudiate such conduct when it is made aware.
ARTICLE 5- RESERVATION TO MANAGEMENT
5.01 The Union recognizes and acknowledges the right of the Employer to operate and manage its business in all respects in accordance with its contractual obligations and in accordance with legislation and regulations from time to time in force under governmental authority without limiting the generality of the foregoing the Union acknowledges that it is the exclusive function of the Employer to,
3 a) Hire, promote, demote, transfer, classify, reclassify, lay-off, recall and retire employees, and also the right of the Employer to maintain order, discipline and efficiency and in connection herewith to make and alter from time to time Company rules and regulations to be observed by employees; discharge any employee for just cause, subject to the rights of the employee concerned, who has acquired seniority, to lodge a grievance in the manner and to the extent herein provided.
b) Make, establish, maintain, enforce and alter from time to time reasonable rules and regulations, policies and practices relating to the protection of its property, the maintenance of confidential information regarding customers and clients, the promotion of safety and the general conduct and procedures for employees.
c) Generally manage the enterprise and without restricting the generality of the foregoing, to plan, direct, locate, extend, curtail or cease operations, fa control and inspect operation systems, methods and services, to abolish or change any job, department, operation and service, to assign duties, to determine reporting relationships, to direct employees, to determine the complement, classification and location of employees from time to time, to alter and evaluate standards and performance, the methods, procedures and the kinds and location. of equipment and facilities to be used and services provided, to fntroduce new methods or facilities, to determine schedules of work and overtime.
5.02 The Employer agrees that it will not exercise its function in a manner inconsistent with the provisions of this agreement.
ARTICLE 6- UNION REPRESENTATION
6.01 The Employer will recognize a negotiating committee composed of no more than three (3) Employees from the Local plus the Union's National Representative.
6.02 When an employee serves as a Unit Chair/Steward during his/her normally scheduled working hours he/she will be entitled to their hourly rate for all such hours while dealing with the grievance up to and including Step 3 ofthe grievance procedure.
The Unit Chair/Steward must obtain prior management approval for hours required for l)nion business. The Unit Chair/Steward and aggrieved employee shall not unduly impair the efficient operation and such time off shall be of reasonable length.
The Steward activities shall be limited to grievance and disciplinary issues.
6.03 An accredited representative of Unifor shall be entitled to participate in meetings between the Employer and the Union, when so requested by the Local.
6.04 The Union shall notify the Employer in writing of the names of those employees who are designated as members of the negotiating committee or as Stewards, its officers and the employee designated to receive official correspondence relating to the Local, whenever a change takes place.
6.05 When management requires a formal interview with an employee in order to establish the facts of any given case which may result in discipline to that employee, the employee concerned will be offered representation of an elected Union official during such interview(s) unless the employee requests otherwise.
4 Union representation will also be offered in regards to all forms of discipline meetings and arrangements will be made to have the Union Representative present.
Except when dealing with terminations, and whereas there is no Union Steward in a designated region, the available Union Steward from another region may participate via telephone conference. A telephone conference will be arranged with all parties and minutes of the conference will be distributed.
This does not include standard one-one evaluation session with their manager unless a formal written performance process is being initiated.
Union Chair/Steward will be paid at their hourly rate while attending any meeting outlined above which includes telephone conferencing.
6.06 Company vehicles are not to be used by employees, including Shop Steward, for attending any Union activities except for the shop day to day direct representation duties.
6.07 The Union shall receive a copy of all discipline reprimands. These notices will be sent to the Unit Chair and placed in a locked cabinet' supplied in the Unit Chair's regional office where each employee file with discipline will be maintained.
The Steward dealing with a grievance is entitled to a copy of the relevant discipline documentation.
ARTICLE 7- GRIEVANCE PROCEDURE
7.01 The purpose of this article is to establish a procedure for the orderly settlement of grievances. A grievance shall be considered to exist when it is alleged that there is a violation of this agreement arising from the interpretation, application or failure to comply with the terms thereof. When a grievance arises, an earnest effort shall be made to settle it by the Employer, the employee concerned, and the Union, and it shall be han<;lled in the Steps as hereinafter provided. It shall be optional with the Company or the Union to consider any grievance, the alleged circumstances of which occurred more than thirty (30) days.
The employee who submitted the grievance will be entitled to pay at their hourly rate as per Appendix "A" for grievance meetings for Step 2 and Step 3 as set out in Article 7. This does not apply to group grievances. Grievance meetings shall be scheduled during technician's scheduled shift.
7.02 Step 1 Any Employee who has a grievance shall present the grievance to the Regional Manager and will be accompanied by a Steward. The Steward shall provide the Regional Manager with the grievance in writing. Management shall state their decision in writing within seven (7) business days of such meeting. If this written decision does not satisfactorily adjust the grievance, it may be appealed to Step 2 following.
Step 2 Notice of appeal must be made within seven (7) business days of the Step 1 decision, in writing, and shall be presented to the Operations Manager designated to handle Step 2. Within seven (7) business days of receipt of the appeal or within any agreed upon extension, Management designated to handle Step 2 will meet with the griever and the Steward in an attempt to resolve the grievance. A written decision shall be given by Management designated to handle Step 2 within seven (7) business days of
5 the date of such meeting. If this written decision does not satisfactorily adjust the grievance, it may be appealed to Step 3.
Step 3 Notice of appeal must be given in writing by dating and signing the grievance forms within ten (10) business days from the written decision of Management or their designate, to the Director or Human Resources Vice-President setting forth the areas or points of disagreement with the Step 2 written decision. The Manager will arrange to meet with the Union's designated representatives, within ten (10) business days or a time mutually agreed upon. The Director or Vice-President will render his decision in writing within ten (10) business days from the date of such meeting to the Union. If this decision does not bring about a satisfactory settlement, the grievance may be referred by either party to arbitration as provided for in Article 8.
7.03 Should an employee claim that he has been unjustly discharged and wishes to seek redress under the grievance procedure, he must present such grievance, in writing, within three (3) business days of his discharge and may present this at Step 3 of the grievance procedure.
7.04 An employee and/or Steward shall obtain the permission of Management before interrupting or leaving his work to deal with a grievance .. Permission will not be arbitrarily or unreasonably withheld.
7.05 In this article, when computing business days, Saturdays, Sundays and rec.ognized holidays shall not be included.
7.06 Should the Union seek to submit a Policy Grievance, they may do so by submitting the grievance in writing and may present this at Step 3 of the grievance procedure.
7.07 Time limits established in this article may be changed by mutual consent of the parties.
ARTICLE 8- ARBITRATION
8.01 Where a difference arises between the parties relating to the interpretation, application or administration of this agreement, including any questions as to whether a matter is arbitrable, or where an allegation is made that this agreement has been violated, either party may, after exhausting anv. grievance procedure established by this agreement, notify the other in writing of its desire to submit the difference or allegation to arbitration. The notice shall contain at least three (3) names proposed as the Sole Arbitrator and shall be delivered to the other within thirty (30) days of the reply under Step 3 of the Grievance Procedure.
If the parties can't agree for the selection of an arbitrator, rules stated at Article 57 of the Canadian Labour Code shall apply.
Prior to submitting proposed Arbitrators, the Company and the Union may agree to have the matter(s) heard by a mutually agreed upon Grievance Mediation Officer with the intent to settle the grievance(s) in the most timely and effective manner.
8.02 No person may be appointed as the Sole Arbitrator who has been involved in an attempt to negotiate or settle the grievance.
6 8.03 The Sole Arbitrator shall not have power to alter or change any of the provisions of this agreement, nor to substitute any new provisions for any existing provisions, nor to give any decision inconsistent with the terms and provisions of this agreement.
8.04 Where a grievance resulting from a discharge or suspension which is filed under Article 7 is not settled and duly comes before an Arbitrator, the Arbitrator may make a ruling:
a) Confirming the Employer's action;
b) Reinstating the employee with compensation for regular time lost (except for the amount of any remuneration or compensation the employee has received from any other source pending the disposition of his case); or
c) Disposing of the grievance in any other·manner which may be deemed by the Arbitrator to be just and equitable.
8.05 The fees and expenses of the Arbitrator shall be shared by both parties.
ARTICLE 9- SENIORITY
9.01 New employees will be considered as probationary employees until they have been employed for a 90 cumulative days. For employees hired after July 8, 2012, the probationary period will be 120 cumulative days. Probationary employees shall have no seniority rights but after completing the probationary period their seniority shall be dated back to the date of commencement of the probationary period. Seniority will be one of the factors to determine the submission of vacation or time off request, lay-off and recall.
9.02 Periods of absence from work shall not affect an employee's seniority. Seniority lists showing employees' names, job titles, and where applicable classifications or grades and seniority date shall be posted on bulletin boards and revised quarterly or upon .request from the Union. A copy of the seniority list will also be supplied to the Union. Protests in regard to seniority standing must be submitted in writing within sixty (60) days from the date when the seniority lists are posted. When proof of error is presented by an employee or the Union, such error will be corrected.
In addition to the seniority list above the Company will provide a contact list in an excel spreadsheet format which will include the employee's name, home address, phone numbers, division/region, seniority date, email address and employment status. This will be sent to the Unit Chair and National Representative quarterly or upon request by the Union.
The Company will advise the Unit Chair/Steward(s) when new employee(s) are hired and will be provided with the name(s) and their region.
9.03 Seniority and employment shall be lost if an employee:
a) Voluntarily leaves the employ of the Employer;
b) Is discharged for just cause and is not reinstated pursuant to the provisions of this agreement.
7 c) Is absent for five (5) consecutive working days without notifying the Employer of the reason for such absence, and if upon such notice the employee does not have a justifiable reason for his absence;
d) Fails to return to work after Jay-off within five (5) working days after notification from the Employer by registered mail to his last known address unless it is shown that such failure has been caused by circumstances beyond the employee's control;
e) Is on Jay-off in excess of 6 months.
9.04 LAY-OFF AND RECALL
a) A reduction in the number of employees in a classification, region and for a period longer than five (5) days due to the reduced volume of work or for economic reasons shall be deemed to be a Jay-off. Lay-offs and recalls shall occur in the manner hereinafter set forth, provided there are available senior employees who are qualified, willing and able to do the work required. Both parties agree to meet quarterly to discuss and monitor the status of technicians being laid-off for five (5) days or Jess. The Employer also agrees that they will provide the necessary tracking documentation when req·uested by the Union.
b) In the event of a Jay-off the most junior employee in the classification within the reg!on, affected shall be laid off provided there are available senior employees who are qualified, willing and able to perform the work required. The regional lay-offs will only occur for temporary lay-offs and do not apply to a permanent downsizing in a region. Employees laid off permanently, will have the opportunity to bump a more junior employee in another region provided they have the seniority and qualifications to perform the required work. Relocating may be required in order to bump into another region and will be discussed on a case to case basis.
c) Employees who are laid off from their job shall be recalled, in order of seniority, to their original job from which they were laid off for a period of six (6) months from the respective dates of the employee's original lay-off or displacement.
d) Any period of lay-off. shall not affect seniority or service.
e) A Jist of employees affected shall be given to the Union, and at that time, the Company will discuss the reason for the Jay-off with the Union.
9.05 When there is an increase in the work force after Jay-off and before any new employees are hired, the employees who have retained seniority will be recalled in the reverse order in which they were laid off, provided that such employees are qualified, willing and able to perform the work required.
9.06 In no circumstances shall an employee who has acquired seniority Jose his seniority because of absence due to illness provided the employee satisfies the Company of such illness.
9.07 Seniority shall continue to accumulate during any employee's leave.
9.08 When two or more employees have the same seniority date, their ranking will be based on the date and time stamping of when the employee accepts the offer of employment.
8 9.09 The Employer will inform the Union when Employees are assigned temporarily outside of areas covered under Article 1.06 for special projects or assignments in supervisory role.
a) Employees accepting supervisory roles are not eligible to exercise any rights under the Collective Agreement.
b) Employees accepting such assignment (special projects or assignment in supervisory role) may do so for a period of up to nine {9) months per calendar year, however, this period may be extended for subsequent times with written agreement between the Company and the Union.
c) During this period the employee shall continue to pay Union dues in order to maintain and accumulate seniority within the Bargaining Unit. Seniority will be lost for those Employees accepting a temporary assignment in excess of nine (9) months. Employees accepting a supervisory role may choose not to pay Union dues and seniority shall be lost.
d) An employee accepting a supervisory role as per this article will not perform work covered by the scope of this agreement as per Article 2.05.
e) The employee's voluntary assignment shall be considered a temporary transfer and shall be for the duration of the project. It is the Company's intention that on the completion of the temporary transfer the employee shall be returned to his/her former position and region. However, in order to enable a more senior employee who is on a temporary transfer to return to his former position and reporting centre, the Company agrees to displace an employee, if needed, with Jess seniority in the same position at that region.
f) The Company will provide the Union with a Jist of the employees accepting special projects and will contain the working conditions and wages applicable to the er:nployee(s). During such assignments, employees shall retain their rights covered under the grievance procedure with respect to those working conditions or applicable wages.
ARTICLE 10-JOB POSTING$ AND FILLING OF VACANCIES
10.01 Vacancies and newly created jobs within the Bargaining Unit shall be posted for six (6) days on Employer bulletin boards accessible to all employees affected. Such bulletins will show the job title and qualifications required.
10.02 a) Any employee desiring to fill such a vacancy shall, within the six (6) days posting period, forward his application to the Human Resources Manager.
b) In the filling of vacancies and making of promotions within the Bargaining Unit, an employee with the greatest seniority shall be given preference provided he/she have equivalent skills and meets the qualification requirements. Should the senior applicant not be selected to fill the vacancy, the Employer will discuss the reasons with the Union.
9 ARTICLE 11-WAGES AND CLASSIFICATION
11.01 a) Job titles, classifications and rates of pay shall be as set forth in Appendix "A", attached hereto, which forms part of this agreement.
b) Should the Employer establish any new jobs or job classifications within the Bargaining Unit, during the term of this agreement, it will immediately advise the Union thereof and of the rate or rates it proposes therefore; the Union shall forthwith advise the Company of its acceptance or rejection of the proposed rate or rates, and in the event of rejection, both parties agree to negotiate bona fide a rate or rates acceptable to each, and failing agreement the determination of such rate or rates shall be referred to and settled by arbitration.
ARTICLE 12- HOURS OF WORK AIIID SHIFT PREMIUM
12.01 The work week is from 8:00am Sunday to 7:59am the following Sunday.
12.02 Residential Hours Employees will be assigned on a ten and one half (10 Yz) hour shift: Work travel between work locations will be included in the ten and orie half (10 1/2) hour shift.
Commercial Hours Commercial- Employees will be assigned on a nine (9) hour shift. Work travel between locations will be included in the nine (9) hour shift.
Maintenance Hours Maintenance/Other Hourly Classifications- Employees will be assigned on an eight and one-half (8 Yz) hour shift. Work travel between locations will be included in the eight and one-half (8 Yz) hour shift.
Hours of work and shift hours are riot to be construed as a guarantee of hours of work per day per shift, or per shift cycle.
12.03 The daily start and stop times for each Residential shift will be as follows:
1" shift, 8:00am to 6:30pm inclusive and
2"' shift, 9:30am to 8:30 pm inclusive
These shifts include a one half (Yz) hour unpaid lunch period and two (2) unpaid coffee breaks of fifteen (15) minutes. The onus is on the employee to schedule their own breaks.
The actual shift cycle is built on a twelve (12) week rotating shift cycle, average of forty-two and one half (42 Yz) hours a week and ten and one half (10 Yz) hours a day shift.
The daily start and stop times for each Commercial shift will be 9:00 am to 6:00 pm which includes a half hour (1/2) unpaid lunch period and two (2) unpaid coffee breaks of 15 minutes. The onus is on the employee to schedule their own breaks.
10 The daily start and stop times for each Maintenance/Hourly Employee(s) shift will be 8:00 am to 4:30 pm which includes a one-half (1/2) hour unpaid lunch period. The onus is on the employee to schedule their own breaks.
Notice of Shift Cycle Change The Employer may change the shift cycle upon notice. Such notice shall be given as early as possible.
ARTICLE 13- OVERTIME
13.01 Piecework overtime is all hours worked, less "White Space", in excess of 480 hours per 12 week schedule as per Article 1.09. All codes billed while working overtime are paid at 150% of the rates outlined in Appendix A.
Hourly Employees -All hourly employees shall be paid overtime at a rate of one and one-half (1 'h) times their hourly rate for hours worked in excess of 40 hours per week. In the event that an hourly rated employee works overtime performing piecework they shall be paid at the regular piece rates in the same manner as pieceworkers for all such work.
If piecework is available for hourly employees, it will be offered based on seniority.
ARTICLE 14 -HOLIDAYS
14.01 Recognized Holidays
The Employer will recognize the holidays listed below: New Year's Day Good Friday Christmas Day Boxing Day Labour Day Thanksgiving Day Canada Day Family Day Victoria Day
14.02 The Parties agree that since SC360 executes residential work in a continuous operation model, statutory holidays will be handled as "banked days", equivalent to the normal number of hours worked, paid at their hourly rate per Appendix "A" to be used at a later date to ensure continuous operation of the business.
Those employees are entitled to holiday allowance equivalent to their scheduled shift excluding unpaid breaks. Residential technicians may request to be paid for the Holiday when working instead of banking.
Technicians who work on a holiday will be paid the task code rates and are eligible to take a paid day off in lieu for the holiday on a later date mutually agreed upon.
Commercial - Holiday pay of an observed holiday will be paid out on the pay period where it is processed for employees assigned to Commercial and will be paid based on their hourly rate for their scheduled shift, excluding unpaid breaks, as per Appendix A.
11 Maintenance/Hourly Classifications - Holiday pay of an observed holiday will be paid out on the pay period where it is processed for employees assigned to Maintenance or other hourly classifications and will be paid based on their hourly rate.
ARTICLE 15 -VACATION
15.01 Employees will accrue an amount equal to a percentage of their earnings as Vacation Pay and be entitled to annual vacation as per the following rules:
a) 4% vacation pay and two (2) weeks' vacation from the start date; b) 6% vacation pay and three (3) weeks' vacation after completion of five (5) or more year's continuous service; c) 8% vacation pay and four (4) weeks' vacation after completion of ten (10) or more years' continuous service; d) 10% vacation pay and five (5) weeks' vacation after completion of eighteen (18) or more years' continuous service.
In year one vacation entitlement will be pro-rated.
The employee can carry over unused vacation days and pay into the following year(s). Unused vacation pay will be paid out upon request in writing by the employee for previous or current vacation accrual.
Employees requesting to use current year accrual value will be paid out the current value. The Employees will not be able to be paid out more money than what is accrued.
15.02 Vacation Scheduling
Employees wishing to take vacation should request them as early as possible with a minimum of 17 days' notice. This will be on a first come, first serve basis.
Every effort will be made to accommodate the request, depending on client's requirements and manpower availability.
Management will confirm vacation requests not later than 14 days after the· request was made or when the client approval is given.
Seniority shall not allow changes in already requested or approved vacation.
15.03 If an employee, within his/her vacation period is admitted to a hospital as an "in" patient, and provides their management with appropriate medical documentation, then he/she may reschedule his/her vacation for that day and for the remaining days of hospitalization that coincide with the originally scheduled vacation days.
ARTICLE 16- BENEFITS
16.01 The Employer will provide to employees, a group benefit plan equivalent to the current plan through Great West Life. The Employer may change the benefit carrier at any time as long the level of coverage as outlined below is unchanged. Any change to the existing level of coverage must be agreed upon by both parties.
12 Benefit program will be paid by the Employer and the employee as per the following:
Bronze, 80% by the Employer- Policy Number 168313, Division 001, class 10 Silver, 70% by the Employer- Policy Number 168313, Division 002, class 20 Gold, 60% by the Employer- Policy Number -168313, Division 003, class 30
16.02 Employees temporarily laid-off or on illness leave (less than six (6) months), or are on maternity/parental leave can be eligible for benefits (excluding LTD) if they continue to pay their regular contribution to such benefit plan. It is the Employees responsibility to make arrangements to pay the premiums up front or submit post-dated cheques to cover for the bi-weekly premium, if they wish to continue their group benefits coverage while on their leave.
16.03 Reti'rement Plan After one (1) year of seniority, the employee may contribute to the Employer's Registered Retirement Savings Plan (RRSP). The Employer will contribute the equivalent amount contributed by the employee up to a total of 3% ofthe employees gross earning.
16.04 The parties agrees to ·maintain the existing· benefits for employees provided that the cost to the Company of providing the same does not increase by more than two'percent (2%) of the cost in the previous year.
The Company will meet with the Union to negotiate how best to ensure that the cost of benefits to the Company does not increase more than two percent (2%) per year and the manner in which any additional increase will be dealt with by the parties .
. See Letter of Understanding
ARTICLE 17- CLOTHING. TOOLS & EQUIPMENT
17.01 Safety Footwear.
After a six (6). months period, employees required by the Employer to wear safety footwear will be reimbursed up to a maximum of $125.00 upon receipt presentation and then every year toward the purchase of summer and/or win~er safety footwear.
17.02 The Employer will provide Company and Client identification required clothing, at no cost, in sufficient quantities including all safety gear, one (1) fire retardant coverall, except safety boots. The Employee will be required to wear the uniform as per Employer policy. The current uniform will remain in use with only the Company logo and will not be outfitted to include Clients identification logo.
Four (4) will be defined as sufficient number of Company and Client identifiable shirts given to each Employee on a yearly basis. In the event that the Company cannot provide the sufficient number of shirts, the Employee will be able to wear suitable professional shirts to represent the Company and the Client.
The Employee will supply and wear clean black cargo style pants while at work.
Clothing will be replaced if required, as per Employer's standards. Clothing will remain the property of the Employer and must be returned to the Employer if requested or upon termination of employment.
13 A fee of $120 per item will be charged for loss or refusal to return coveralls and/or winter coats if requested.
Cleaning will be the responsibility of the Employee.
17.03 The Employer agrees to provide and replace other necessary tools and equipment as required for connectivity technicians, including all masonry and wood drill bits.
The Employer may charge the employees for loss or damaged tools and/or lost equipment.
The Employer and employee can agree to a payment arrangement. The employee will receive a document outlining the payment agreement and will be signed by both parties. The employee retains the right to dispute any charges through the grievance process and such charges will not be deducted until a resolution has been determined.
It is a requirement for employees to have all tools in Appendix B in their possession and in working order to be assigned work.
ARTICLE 18-SAFETY AND HEALTH
18.01 a) The Employer will institute and maintain reasonable precautions for the health and safety of all employees. All employees covered by this agreement shall co-operate in the implementation of such health and safety precautions. The Company and the Union shall cooperate fully in the elimination and prevention of unhealthy and unsafe working conditions and practices and assist in the prevention of accidents.
b) There shall be a Joint Health and Safety Committee established and operated, consisting of members representing the Company and of members representing the employees. Bargaining Unit employees sitting on this Committee will earn their hourly. rate as per Appendix "A". Number of Bargaining Unit employees on the committee, wages, training etc. will be in accordance with the Canada Labour Code.
c) All matters considered and handled by the Health and Safety Committee shall be recorded and minutes maintained.
d) Return to Work The Company and the Union agree to support and cooperate with a modified work program when an employee is unable to return to their regular duties as a result of a workplace injury.
ARTICLE 19 -LEAVES OF ABSENCE
19.01 Union Business Employees elected as officers of the local or designated by the President of the Local to attend to authorized Union business will be granted leave of absence without pay.
All such leaves of absence shall be requested by written notice to the Employer at least fourteen (14) calendar days prior to the commencement of the period of leave.
14 19.02 Other Than Union Business
The Employer may grant leave of absence without pay for a period not exceeding two months to an employee for legitimate personal reasons. Legitimate and reasonable requests for leave of absence beyond two months will be given due consideration by the Employer and, as a matter of policy, permission will not be withheld, provided such absence will not seriously interfere with the efficient continuation of satisfactory customer service. All leaves of absence shall be requested by written notice to the Employer at least seventeen (17) calendar days prior to the commencement of the period of leave.
19.03 Bereavement Leave
a) In the case of deatn in the immediate family of an employee (i.e. Mother, Father, Wife, Husband or common law partner, Child, Brother, Sister, Mother-in-Law, Father-in-Law, Step parent or Step-Child, Brother-in-law, Sister-in-law, Grandparent or Grandchild) the employee, upon request will be granted time off up to five (5) calendar days with three (3) paid days based on the hourly rates as per Appendix "A" and based on your scheduled shift.
In the event of extenuating circumstances, requests for additional time off work without pay will be considered.
b) In the case where bereavement occurs during an employee's scheduled vacation period, and provided the employee would have been granted time off with pay in accordance with Section 19.03 (a), an equal number of vacation days that would have been granted in accordance with 19.03 (a) may be. rescheduled to.be taken at a later date. Such rescheduled days must be taken within the same calendar year:
19.04 Jury Duty An employee who is called to jury duty or subpoenaed as a witness, will be permitted such absence as is necessary as a result of such call or subpoena and he will be compensated by the Company for the difference between payment received for such duty and their hourly rate as per Appendix "A". The employee will present proof of service as a juror or witness as well as the amount of pay received for such service to his .supervisor.
19.05 Maternity and Parental Leave The Employer will abide by the provisions of The Federal regulations for maternity and parental leaves.
19.06 Unifor Paid Education Leave The Employer agrees to pay into a special fund an amount of three hundred (300.00) dollars per month for the duration of the agreement for a Unifor Paid Education Leave (PEL) program. Such payment will put into a trust fund established by the Unifor National Union effective from the date of ratification. Payments will be sent by the Employer to the following address:
Unifor Paid Education Leave Program 205 Placer Court Toronto, ON M2H 3H9
15 The Employer shall approve Education Leave for the members of a Bargaining Unit at the request of the Union. Candidates for PEL shall be selected by the Union to attend. The Union will provide written confirmation to the Employer of such selection. Employees on PEL leave of absence will continue to accrue seniority and service.
19.07 Sick Leave Sick leave in excess of three days may require a Medical note indicating fitness to return to regular duties and regular schedule. When the Employer requests a Medical Note the Employee will be reimbursed the costs of the Medical Note up to the amount of $30 when the receipt is submitted to Human Resources including additional notes when requested.
If a medical note is indicating modified work, the Employee may be subject to provide a functional abilities form indicating limitations and restrictions and the length of time required. If the medical note indicates a post-dated return to work date, the Employer has the right to request further medical documentation to ensure fitness to return to regular duties. If the cost of a functional abilities form is in excess of $100.00, the employee will need to have prior approval from Human Resources before incurring the cost.
Absences should be reported to the Regional Manager by cell phone. If the Regional Manager is not available, the Employee is required to leave a message indicating the absence is due to sickness, and the expected return to work date.
ARTICLE 20- GENERAL
20.01 Discipline and Discharge In case of an employee's dismissal for just cause, the Employer shall inform the employee of. such cause in writing within a period of twenty-four (24) hours, and a copy will be sent to the Union. Where a meeting is taking place a Union Representative will be present unless the employee requests otherwise. The Union Representative will be given notice of the reason prior to the meeting. The Empl.oyer will use a progressive discipline model.
20.02 Bulletin Boards The Employer agrees to provide a bulletin board for the posting of official Union notices. All notices posted on this bulletin board will have the prior approval and signature of an elected representative of the Union.
20.03 Collective Agreements The Employer will make available a Collective Agreement to each employee and each new employee. This agreement shall be provided in printed booklet form by the Union. New employee(s) will receive a Collective Agreement upon being hired. A Unifor Local 5011 welcome letter will also be included with the Collective Agreement with contact information of the Union Representatives.
20.04 Contracting Out It is understood that during the lifetime of this agreement, the Employer shall not subcontract work that can be performed by available employees (including temporary laid off employees) covered by this agreement that would result in reduction of work or lay-off for Union members.
20.05 This Collective Agreement will nullify and void any previous employment contracts.
16 20.06 The Employer will provide and replace Company owned equipment and vehicles at no cost to the employee. The employee agrees it shall not be used for other personal reasons.
Monthly Laptop air time is not for personal use and could be subject to discipline and be subject to a charge back to the employee if found to be in excess.
The employee will be entitled to a $47.00 monthly allowance for supplying a cell phone.
Employee(s) that are on modified duties monthly allowance entitlement will be on a case by case basis.
20.07 Discipline will be removed from an employee's record provided there has been no other discipline within a one year period.
Motor vehicle infractions, criminal offences and health and safety violations are exempt from this clause.
20.08 Pay days will be bi-weekly by direct deposit.
The Employer will furnish the employee with a statement in writing setting out:
• The period for which the payment is made; • The actual number of hours for which the payment is made; • The rate of wages; • Details of the deductions made from the wages a.nd the actual sum being received by the employee
20.09 All employee initiated sales/product codes will be paid as per Appendix "A" rate sheet.
20.10 Training While training new employees, regular employees will receive a daily premium of $50. The Employer will select employees who will be trainers.
20.11 Labour Management Relations Committee A Labour Management Relations Committee shall be formed consisting of up to five (5) representatives from the Company and four (4) representatives from the Bargaining Unit as well as the Unifor National Representative. The Committee shall meet once every two (2) months.
The purpose of this Committee will be to discuss matters of mutual concern such as productivity, performance, and quality matrix, to deal with problems arising from the administration of the Collective Agreement and to improve the communications between the parties.
Union Representatives will be paid their hourly rate as per Appendix "A" to attend.
20.12 All agreed to Letters of Understanding will form part of this agreement.
20.13 If technician(s) are required to pay for parking while completing assigned work the Company will reimburse the technician for the parking fees. Pre-approval is required by the technician's immediate supervisor prior to paying parking. Should approval be given a receipt for reimbursement will be required and employees are expected to use free parking when available.
17 Employee(s) are required to notify their manager of any parking violation within 48 hours of receipt.
20.14 Employees will be paid their hourly rate as per Appendix "A" for attending Company meetings, Training (Including On-line) and Inventories that are not compensated with piece code rates. Exclusions: One-on-one evaluations, material and equipment pick up and vehicle maintenance.
ARTICLE 21- HARASSMENT
SC360 and Unifor agree that everyone has the right to work in an environment free from harassment, violence and discrimination. As outlined in the Violence and Harassment Policy, Harassment, violence and discrimination will not be tolerated in the workplace.
Definitions: Harassment is defined as "any unwelcome action by any person(s), whether verbal or physical, on a single or repetitive basis, which humiliates insults or degrades".
Discrimination is an action or decision that treats a person or group negatively based on the following grounds: race, national or ethnic origin, colour, religion, age, sex (gender), .Sexual orientation, marital status, family status, disability or a conviction for which a pardon has been granted.
Violence in the workplace is the exercise of or attempt to exercise physical force by a person against a worker, in a workplace, that causes or could cause physical injury to the worker. This can also include statements or behaviours that could be perceived as a threat of violence. Workplace violence includes domestic violence that could cause physical injury to a worker in a workplace.
The workplace is defined as any Company facility or any other place where employees gather.
Procedure: If you believe you are being.harassed and/or discriminated against by someone you work with (co-worker, manager, customer, client) there are specific actions you may take to put a stop to it:
• Inform the individual that their behaviour is unwanted and unwelcome and ask them to stop; • Document the events, complete with times, dates, location, witnesses and details; • If you are uncomfortable to ask them to stop or they refuse to stop when asked, seek assistance from your Manager, Human Resources or Union representative.
In addition to the process outlined in the Violence and Harassment policy, the Company and Union agree to the following process for investigating any complaints.
• Once a complaint is made to the Manager, Human Resources or Union Representative, the Company and the Union will partner together to review the allegations and determine if a formal investigation is required. • If a formal investigation is required, Human Resources and the Union Representative will interview all employees involved and determine the best course of action/resolution. An investigation summary with recommendations for a resolution will be kept in a secure location by both Company and the Union.
If the matter remains unresolved the complaint will be inserted into the last step of the grievance procedure for resolution. In the event that the complaint is not resolved by the parties at the last step of the grievance
18 procedure, the Union may refer the matter to arbitration in accordance with the provisions of the Collective Agreement.
ARTICLE 22-TERM OF AGREEMENT
This agreement shall become effective on July 8, 2014 and continue in full force and effect until July 7, 2017 and thereafter from year to year unless, within 90 days prior to the expiration date of the agreement, notice is given by either party to the other party of their intention to revise, amend or terminate this agreement.
Signed at ~ht:..l'V) this --=c:2=--'{__ day of __(5):___o::::6 __ 6_~=-'-----' 20 I 6
For the Union: For the Company:
19 APPENDIX "A"
The Employer agrees to not alter or modify the rate sheet unless agreed to by both parties. The Employer will provide the documentation and meet with the Union to discuss proposed changes.
All active piecework employees at time of ratification will be entitled to a retroactive lump sum payment equivalent to 1.5% of earnings from July 8, 2014 to date of ratification. The lump sum payment will be paid out no later than thirty (30) days following the date of ratification. The 1.5% increase on the existing codes will carry through until July 7, 2015. Employees on special project, approved Leave of Absence, WSIB, Modified Duties will be entitled to the lump sum.
Effective July 8, 2015 -All codes will be increased by 1% except for the New Bundle codes that became in effect by Rogers on April 1, 2015.
Effective July 8, 2016- All codes will be increased by 1.5% except New Bundle codes which will be increased by1%
(Note: Existing codes includes all codes in current CA as well as codes that were established after printing of CA- Commercial would also apply.)
New rates or new wde value will be established comparing with other existing codes, evaluating the task, and the material value. If parties can't agree, one party can initiate arbitration process. Until parties reach an agreement, work will be executed by the Employees at the proposed Employers rate and any increase to these settled rates will be retroactive to the date of the code and rate implementation.
When Travel time exceeds 25 minutes and upon Client approval, the employee would be entitled to code a maximum of 2 rural drive codes (code 232) per day to compensate for this travel time.
The Employer guarantees the employee will be paid a weekly top-up in accordance with the hourly applicable rate as set out below based on working hours as per Article 1.07 and Article 1.08 in the event that the total task code rates paid during the week are lower than the guaranteed minimum weekly top-up.
For piece work employees, the hourly rate outlined below will be used for the earnings calculation for a weekly top-up and all articles in the Collective Agreement that refers to an hourly rate.
Hourly Rate as per the following:
Seniority Less 1 Year 1 Year 2-3 Year Year4 Year 5
Apri11, 2015 $11.50 $12.00 $12.50 $13.25 $14.25
July 8, 2016 $11.75 $12.25 $12.75 $13.50 $14.50
Note: To be entitled to the hourly rate pay Level 2, 3, 4 and 5 of seniority requires to be phone installation and service certified.
New employees in training will be paid at minimum wage of the province of Ontario.
20 An employee who reports for work at the express demand of his Employer or in the regular course of his employment and who works fewer than three consecutive hours, except in the case of a fortuitous event, is entitled, to an indemnity equal to three hours' wages at the prevailing hourly rate.
Hourly Classification
All Active Hourly Classification employees will be entitled to the following:
Lump sum settlement of one and one half percent (1.5%) of earnings from July 8, 2014 to date of ratification (June 17, 2015) and will be paid out no later than thirty (30) days following ratification.
A one and one half percent (1 Y,%) increase will apply to earnings between June 18, 2015 and July 7, 2015.
1.5% Wage increase effective July 8, 2015 1.5% Wage increase effective July 8, 2016
Note: Employees that have moved from one classification to another will be entitled to the Lump sum settlement for both classifications based on earnings.
Performance Program
A performance program is currently used by the client to give a penalty to the Employer for repeats due to craft and random failed inspections on work performed by the employees.
When a penalty applies, the following rules will establish the non-compliant work fee:
Penalties to the Employer divided by the number of non-compliant work for the covered period (month) will establish the non-compliant fee. The non- compliant work fee cannot be more than the totai amount of the failed work order to a maximum of $25 per occurrence.
Non - compliant penalties, and the circumstances surrounding the determination of non compliance, may be challenged through a review process by sending a request to the Regional Manager. Non - compliant penalties will not apply if it is proven that the technician is not at fault. If non-fault assessments are not reversed, the issue may be challenged at Step 2 of the grievance procedure. (See Appendix "C")
A formal challenge and review process of the non-compliant penalties will be created. The charge back will be deducted after the challenge has been processed and completed.
The Union may designate one representative per region to participate in craft repeat determination process. The designate will receive the weekly report for him to review. The designate will receive thirty (30) minutes pay for such review provided the review has been completed. Proposed change to·craft determination must be provided within five (5) business days. (See Appendix "C")
The Company agrees that only one (1) non-compliant work fee will apply for each work or service order per address.
21 APPENDIX "A"- TASK CODES
Short Description Category
I I
I i
Installations I i
Installations
I I
-Defective
22 Installations
Commercial
Commercial
I i I i I i I i
23 I i
I i I i
I I Installations
24 Commercial
Sales
25 -Standalone
26 27 28 29 30 Task Code Short Description Categorv !Text Format)
03 Commercial
I I
I I i I Installations I i I i
I i Installations
I I
I I
I I
31 102 > 102 , Activation.MDU -.-. -._· . - . . . · .· Installations . .. $7.00 . . · $7.00 103 :-. :. 103 Disconnect product __ , -•·'• .·< _·.·-.·.. --_-· '· __ ·--- Installations · .·· ·. $1.50 . ··._. _:·-·· .. $1.50 • . 104 .. . . 104 D"TV Install > < .. :.. _. .·• ·,: > Installations ·,._, -. $11:oo• •.. $11.00 < 10s I> 105 WHPVRinstall .·., ... -__ -._· __ •• , ... ::·:;···_.···.. , -··, ·._ Installations · $3.00 < <. $3.00 , ·. Installations I·· $6.50 < •·· _.· •. _.,._ $6.50. :, Installations . 1013 109 lnternetlnstau _>,.·_.·:< , ._ :··., .. · •···· .. $)3.35 ·· ·. . ,._. · · $1.3.35 110' l10 ·, ActivationTPIAins(all SFU/MDU _· ·· ..· ·.. ,_ Installations 1_$1:1.50 ·.· .. _.< >. $11.50 ··:._ :-··
·_: 111 < ,. ,_·- __ .111 •. > RHplnstau >> __ , ... __ ,. ···: >_ .. · ·:.'-·-.; ···._.. · ··; ... Installations .... · .-$1B-7S·,_ < $18.75•· :-.· 230 230 Truck Roll Installations .,- $o.oll .•,. _.,. · ' . $o.oo ·. _;_ 232 232 Rural Drives Installations ··_·. · $5.i:J $5.13 •···. 260 260 T-CONF. HOT/DISC Installations · .... ··.··- $1.SS· < > ...... $l.85 >i 272 272 Std RSR Install Commercial ·:·. · $o:oo> ' .: >$54".87· < 273 273 Install- Extra Outlets (1) 274 274 Install -Activate OCT (Digital Terminal) 275 275 Install - Modem (HiSpeed) Commercial ·.- · $0.00 < · . $11.39 276 276 Install Router Commercial ·,: $0.(l0' 0 > -$11.39 .f 277 277 Site Survey Commercial ·•··.--·_ ~o:oo ••. _.,- --_-,_.. $11:39•.-•·--.~- 278 278 Test Mgd Router 279 279 Reconnect RSR Commercial $0.00 ' ··.· ' $5.18 .::····· 280 280 Commercial Install- Tap or Taos 14 Wav or 8 Way) commercial ···.-'·.:••·$o.oo:_ ..•·,•.,_·._, .. -·•••:.·-• -$33.13•·,_.,_·<• 281 281 Comm Truck Roll Commercial ' $0:00 •. ~~ "" ·i ·· 282 282 Mise Ext Work Commercial <:$iJ:Oo ·::·, < ' \ $5:18 283 283 Comm Tech Asst Commercial : . $0.00 . . ' $S.18 J . 284 284 After Hrs Cali Commercial ·. :· .· $o.b() .: . -···.. , < $11.39. ' 285 285 Mise Diff Drop Commercial $6.6o.·.·: .. : ; .'$15.18 .. 286 286 Reconnect EO 287 287 Reconnect Modem Commercial ··. $0.00 ...·:-,.·_ •• ,· : :, $11:~9 ' 288 288 Reconnect Router Commercial ' $o:oCI .. , ._-,. , .. _ $11.3~ ..... ·. 289 289 Conn SOHO eMTA 292 292 Ref to Off Plant 293 293 COMM - Config Gtwy & PCs 354 354 Comm Disco 368 368 Eauioment Pick-Uo 382 382 Competitive Disconnect Installations ',''- ~.(;()~ : > : :17 . ':·,••'·.·:, 400 400 Nobody home Installations '; /$o:oci Ji '--·-: 1o.oo' ' 401 401 Cancel at door Installations ' t~o.oo•,,:::: ·.,· <:~l'l~L.·''• 402 402 Rescheduled bv cust. 403 403 Rescheduled by lnst. Installations 1:-.. ·;:·-::·-:. i,~(l:•:::·--1' ; oc;) 404 404 cancel at door 405 405 No sign, ID etc 406 406 Wronq address 407 407 Office cancel 409 409 Non billable Installations .,•·-··-, '$o.to<>•.••·>l ': ... >.<";;~,;······'•··
32 408 408 Refer to senior Installations $0.00 $0.00 450 450 LKG Ref to Burial Installations $O:ocl .· • $0.00 451 451 LKG Ref to Main!. Installations $0.00 .. $0.00 ·.· · 453 453 Ref: Escalation Installations $0.00 ,'' .•.• · $0:00 •.··· 487 487 RHP Install - Ref. to Main. Installations > $o.o!l > $o.do -- 552 552 Remove Filter Separate Trip Installations $1.8S ·. $1 .B5 572 572 Remove Filter with other Work Installations $0.00• . '.. $o.oo 573 573 SHM tech assist 574 574 Uoorader Panel Swap 575 575 System Upgrader Without Panel Swap 576 576 Installation of PIM sHM ·· ··. ·.. ·. $5.33 . . .·.·.··· . $s.3:F •••.. ·. 581 581 Connect 1 Sensor SHM :·.··.········.·. $~.Sl : ·..•· ·.· \ .•. $4.9/ 582 582 Connect 1 Additional Remote Device 583 583 Connect 3 Sensors 584 584 Connect SHM Router- HP 585 585 Connect 5 Sensors- 586 586 Connect SHTS - Desk 587 587 Connect SHTS -Wall SHM '·· •·: .. $2:i.45 . ·•.• . $2345 : 588 588 Connect 1 Camera SHM . ·.. :.•.• ·. $10.56 .: ··:· $1 o;66 . · ·: 589 589 SHM Wire Concealment- multioles of 60 minutes 590 590 Home Assessment 580 580 Install embedded D0or Window sensor 577 577 Install Access Switch Key Pad 591 591 Reconnect 1 Sensor 592 592 Reconnect 1 SHM Remote Device 593 593 Reconnect 3 Sensors 594 594 Reconnect SHM Router- HP 595 595 Reconnect 5 sensors 596 596 Reconnect SHTS - Desk 597 597 Reconnect SHTS -Wall 598 598 Reconnect IP Camera sHM $ni:s6 • •.. ··.·· ••..• $10.66 578 578 Reconnect Embedded Door Window sensor 579 579 Reconnect Access Switch Kev Pad 599 599 SHM Equip. Removal and/ or unpairing 600 600 Connect 1 Door Lock 30 mins 601 601 SHM Door Lock Installation 30 mins 602 602 Customer Door Lock Re-installation 651 651 Install Temp Line 652 652 Can't run safe temp Installations 1···.·;·.·· '$o.6o'. ·l;i>.<:;rin\.>•·•. ·. 1 656 656 15 min Mise Work Installations ' • "' ••·· •;$7.o1 :\ 672 672 CSE Installation Commercial $0.00 .•• 1·,.·•····•.;~;:~•·•< · 691 691 15 min Mise Work Installations I<· $11.09'·.· ·····•I'' .>•!;1.1\o~< .•.··· ... 740 740 Fibre conn Install/replace
33 741 741 NIU/Micronode w/UPS Fibre 1V . $13.50 $13.50
742 742 NJU/Micronode w/o UPS Fibre1V . $9.95 •·.. $9.95 . 865 865 IBL Battery Replacement Commercial ·•.. $o.oo · .· .·· $2:1? .
866 866 IBL EMTA Replacement Commercial ·· .. · $0.00 . ··•·. .. $2.17<
867 867 Repair Telephone Jacks Commercial $0.00 .. ··•· ..• $5.44
871 871 Billable Ph. Jack Commercial
872 872 lnstaiiiBLc EMTA Commercial
873 873 Reconnect ISLe EMTA Commercial 875 875 Toninq for Partial DSL Commercial . . $0.00 . . . .• $7.25 > 879 879 JBL Demarcation Commercial .·• •··•· .. $o.oo < $7.25 ••·.. •··· BASC BASC Basic Cable Service [BASC] Sales BASCT BASCT Basic Cable Service [BASC] -Transfers Sales . ·•.·•· •. •·• $3:86 ····.···<·· .··...... '.$3.86 •. <·. SCAB SCAB Basic Cable Service fBCAB] Sales
BCABT BCABT Basic Cable Service iBCABl -Transfers Sales
EOUT EOUT Extra Outlet [Eoun Sales • ·..• ·····•·. $2.77; ..• ·• •. ·•·. \.. $2.77 •...•.•.
ULTI ULTI ·Ultimate Pak [ULTI] Sales · '$1Tils ··········•··· ·.. · <$11.o9.··•·•.>• HDAR HDAR HDTV Dioital Gl 6200 Rental [HDARl Sales
HDBX HDBX HDTV Digital Tenninal IHDBXl Sales
HHBR HHBR Enhanced (Hybrid) HD Box Rental [HHBR] Sales • . ·. $S.96 ··· ...•• •.• $5 s6> ..• ··.·
HHPR HHPR Enhanced (Hybrid) HDPVR Box Rental [HHPR] Sales · ·· .. .•• $s.96 ·.. · ·.. · · ss.96
HVAR HVAR HO PVR DCT 6208 Rental [HVARl Sales HVOR HVOR HO PVR Digital Tenninal Rental- ON [HVOR] Sales ·• .••.•. •··• $5.96 ••. ·•· .. · ·••·· • i. ..•... $5.96 •··... : DTGF DTGF Gl - 1000 [DTGF] Sales
DTV DTV Digital Terminal [OTV] Sales DTVG DTVG Gl - 2000 IDTVGl Sales
DTVH DTVH GI-2000HTIDTVH1 Sales
DPVR DPVR PVR Digital Tenninal Rental [DPVR] Sales
SUBD SUBD Box Subsequent Sales
D163 D163 Dioital TELETOON Retro French ID1631 Sales HOTV Specialty Channel Package [HDP1-NB HDP1 HDP1 CAM/OALI Sales
HDSP HDSP HDTV Specialty Channel Package IHDSPl Sates ...... ·• •• $2.77······•. +.•.··· .•.. > ~~.,.,...... •···
D004 D004 Digital Festival Portuguese [0004] Sales
D006 0006 Digital Tamil TV [0006] Sales
D007 D007 Digital ARY 100071 Sales
0008 D008 Dioital Aloha Puniabi Channel ID0081 Sales
D009 D009 Digital NBN - Filipino [D009] Sales D010 D010 Digital B4U Hindi Movies [001 0] Sales ········.•· •.•.•••··$Z:77·.•...•••.••••••.••••• i.c$·'-i· .. ·.•······ D011 D011 Digital ATN Tamil [D011] Sales , .•••• >$2.7?·•···.·····•.••.· •.·.···.·.,· .. ·i'l077 <·········· D012 D012 Dioital Persian Vision ID0121 Sales
D013 D013 Digital SSTV [D013] Sales
D014 D014 Digital Odyssey II [D014] Sales
D015 D015 Digital All TV- Korean [D015] Sales
0017 D017 Digital Tamil Vision ID0171 Sales
34 D081 D081 Digital SBTN- Vietnamese [D081] Sales · . ·.. · '$9.25- · -- ·-• > $9.:25
D082 D082 Digttal WMNB -Russian [D082]_ Sales · ::- •· i•-• $2.77.. ( >- · • .$2:77 •/ D084 D084 Dioital RTVi- Russian ID0841 D087 D087 Digital Sky TG24 - Italian [D087] D088 D088 Digital ATN Aastha TV (India) [D088] D089 D089 Digital ATN Bangia (India) [D089] Sales :·•:- :_.·. $2.77 ; I ,·· $:2 Jj, ·-····.-·-_ D090 D090 Dioital ATN Guiarati (India) ID0901 D091 D091 Digital ATN NDTV (India) [D091] D092 D092 Digital ATN Zee Cinema (India) [D092] D093 D093 Digital Phoenix TV (China) [D093] Sales •·•:···($277········-··1··-····•-•···-·$277 D095 D095 Digital Channel One Russia (Russia) [D0951 D103 D1 03 Dioital RTPi (Portugal) [D1 031 D104 D1 04 Digital TV Globe (Portugal) [D1 04] D105 D1 05 Digital NTV Bangia (South Asia) [D1 05] D106 D1 06 Digital Israeli Network (Israel) [D1 061 D107 D1 07 Digital NTV Russia (Russia) [D1 07] D108 D1 08 Digital B4U Music (South Asia) [D1 08] D110 D11 0 Digital Canal de las Estrellas (Spanish) [D11 0] D111 D111 Dioital TV Chile (Spanish) ID1111 D112 D112 Digital Azteca 13 lnternacional (Spanish) [D112] D116 D116 Digital ET Global (Mandarin) [D116] Sales .•· _:__ $2.7?..-·:::f•'_'·•·•-$i_,j?·---••-•-•• ':- D117 D117 Digital Prosiebensat.1 Welt (Gennan) [D117] D118 D118 Dioital KBS World (Korea) [D118] D119 D119 Dioitallndus Vision (South Asian) [D119] D120 D120 Digital Sahara One (South Asian) [D1ZO] D121 D121 Digital Guanodono Southern TV (DFCHl (Chinal!D121] Sales I >' • ' !' I /•:..;.: _;_ _ D122 D122 Dioital Guanodono Southern TV (BOURIC-China[D1221 Sales 1.:•·-···-• >$2;7'; C •'·.···''tz.'77· ;,······.': D123 D123 Digital Guangdong Southern TV (PIC/SCA-China[D123] D125 D125 Digital ATN Cricket Plus (South Asian) [D125] D126 D126 Digital ATV Home Channel (DFCHl (Chin.ese)[D126] D127 D127 Dioital GEO TV (South Asian) [D1271 Sales ' ,c ' ' :' •/' ' $i..7.'{ , D128 D128 DigitaiiTVN (Polish) [D128] Sales I. •f$1~ of X '_•--.\•'i'·t_., •• D132 D132 MEGA Cosmos (Greek) ]D132] D133 D133 Digital Nuevo Mundo TV (Spanish) ID133] D134 D134 DioitaiTV Asia [D1341 Sales I .'i'7.; ;:;-., •; ~~ ;\• D135 D135 New Tang Sales I :• 'd '•} , .}. . : ; D136 D136 Digital SunTV (Tamil) [D136] D138 0138 Digital TL Novelas America D139 0139 Ritmoson Latino Channel D141 0141 Caracol TV lnternacional- Standalone Sales ••.. ·•. · .$2:;7'' ·::.. •-. : '::c:•'c• c•_ .· ..·.:._·. · D142 0142 Caracol TV lnternacional- Tier D143 D143 WOWtv Sales 1•'•·-•·•••:<:q':Z~ :; ·········••-.:·;;,;;-~~-··-:·_: :••:' D154 D154 Digital STAR VIJAY (Tamil) [D1541 Sales I•Y : $9:25 :, -• ·-···· __,_•;,•_::: ,;• D_2
35 D158 D158 Dioital LS Times (DFCH) (Cantonese)[D1581 Sales · · ··. $2:77 . · $2.77 · · D159 D159 Digital LS Times (BOURIC) (Cantonese)[D1591 Sales .· $2.77 :·· · :·•.. $2.77 :· D160 D160 Digital LS Times (PIC/SCA) (Cantonese)[D160] Sales ·. $2.77 . ·.. ·. $2.7l •
D161 D161 Digital ATV Home Channel (RIC/BOL) (Chinese)[D161] Sales $2.77 ' ··.• $2.77 . D162 D162 Dioital ATV Home Channel (PIC/SCA) (Chinese)ID162] Sales $:2:77 •·· ·· .. •.. :•.· .•:· ·.·:.·.. $2.77 D169 0169 Big Magic International D171 D171 Headline Today Sales .··.: $2.77 .. ·.. ·.:·.·:. ..:.·· $:2.77 · ·. ·• . :.: D172 D172 Digital Orbit AI Yawm (Arabic) [D172] Sales · $Zll ·.:·•.· s:h7 ..•·.·.:.· ... D174 D174 Dioital Dream 2 (Arabic) [01741 Sales •i$2.77 .·: .:·...••.•. · $2.77 ..•••..• 0175 0175 Digital Future TV International (Arabic) [01751 D176 0176 Digital Dream 1 (Arabic) [0176] D177 0177 Digital Melodv Drama (Arabic) [0177] 0178 0178 MelodY Allam (Arabic) [01781 Sales .·.. ·: $:2.77
0198 0198 Digital Guangdong Southern TV (PIC/SCA-China[D198] Sales ··.. $2.77 .,········· . $2.l7 ; 0199 0199 Digital A TV Home Channel !DFCH) (Chinese)[D199] 0200 0200 Dioital ATV Home Channel (RIC/BOL) (Chinese)ID200] 0201 0201 Digital ATV Home Channel (PIC/SCA) (Chinese)[02011 Sales •·.·: ·'• $z:i'? . · ·· $2.77< ,. D256 D256 B4U Hindi Movies-2011 (Hindi) [0256] 0257 0257 B4U Music-2011 !Hindi) 10257] Sales S2.Jl > ·.·•. $2.7] ·:· :·· 0258 0258 -FILMY-2011 (Hindi) [02581 0266 0266 New Tang [0266] 0278 0278 ATN Bangla-2011 (Bangia) [0278] 0279 0279 NTV Banola-2011 !Banolal 10279] 0280 0280 ATN Gujarati-2011 (Guiarati) [02801 0286 0286 Times Now (English) [0286] 0287 0287 Channei1Bangla(Bangla)[D287] 0288 0288 ATN Malavalam (Malavalaml 102881 0291 0291 Sonv Aath (Bengali) (02911
0319 0319 Bollywood Times (Hindi) [0319] Sales :·· .. ' $i:77' C I . $2.7:'! ~ 0320 0320 Bollywood Times (Hindi) [0320] Sales L !.77 • I< '';.:' .•·::··, .., .. · 0321 0321 UTV Movies [03211 0322 0322 Dioital CCCTV (Hindi) Sales .·.. ·. ,;·•:·· !.77 : i. s2f.f ·••· DARA DARA Digital Abu Dhabi TV (Arabic) IDARA1 Sales ••·:• .. oaos ' < •.••:,· is9d;;.•,: DART DART Digital Art America [DARll Sales . < $925 : .····: DARY DARY ARY Package Sales .. ·.·.:•,·:• .. ··.s2.7?.·········· ···•:• ....•...••• $2.77 : ..•....· .. •·. DATN DATN Dioital Asian Television Network IDATN1 Sales .. ~9.25 ). :.··:·.···.,'$9.:25 ··• :: :, OATS OATS ATN Sports Package DBDP DBDP Bollywood Dance Pack Sales .········:.$i.i'7··········: '.:•·:.•. :: s2.+'7 •. ·•··•.:···•,·
36 DBMP DBMP Bollywood Movies Pack Sales · • · $2:77 ! > · $2.77 · .
DC HI DCHI Chinese Gold Pack Sales
DCNT DCNT Digital Centre 1V {Russian) [DCNn Sales I ·. $2o77 .:· : $2.77. .. ~
DCRB DCRB Dioital ATN Caribbean IDCRBl Sales
DDEP DDEP Desi Elite Package Sales •. ·· · ·• · $6.47 · · ·.. 1 · $6.47 DDPP DDPP Desi Prestige Package Sales ·· · > $9c2s · · i. $9.2s •·•· DFCH DFCH Digital Fairchild IDFCHl Sales > • <$6:47 .. ·· ... 1···... • $6.47 > ___ DFMY DFMY Filmv Sales .. ··· $2.77 .. ·. $2.77 ·.•.. DHDN DHDN Hindi News Combo Sales DKAP DKAP Piney Elite Package Sales •.• $6:47 .···•·•· . > $6.47 < DLT1 DLT1 Televisa Pack-OTT/COL Sales DLT2 DLT2 T elevisa Pack Sales DODY DODY Dioital Odyssey [DODY] Sales DPCY DPCY Piney Combo Sales DPLS DPLS Digital Polish Pack (Polish) [DPLSl Sales DPOL DPOL Dioitai1V Polonia IDPOLl .sales
DPUE DPUE Punjabi Elite Sales DPUP DPUP Punjabi Prestige Sales DSNY DSNY Digital SONY (Hindi) IDS NY] Sales
DT23 DT23 Dioital Great Waii1V Packaoe {Chinese)!DT231 Sales
DTCM DTCM Tamil Combo Sales
DTEP DTEP Tamil Elite Package Sales
DTIP DTIP Tamil Prestiqe Packaoe Sales DTLT DTLT Dioital Telelatino IDTLn Sales .·••····. $!l.2s ···•.. ··;_, • "$9.2s • D1VJ D1VJ Dioitai1V Japan [D1VJ] Sales
DURP DURP Urdu Pack Sales 1 .. $2:rr ·.• ·.>··· $2.77 ·····•·.·.·.. ·... DURU DURU Urdu Prestioe Packaoe Sales D165 D165 Dioital AL JAZEERA ENGLISH [D165] Sales I•· .... ·.•. ·•· ·. $2.77 ·•.:•·.:.:··•.·. ••. :··.•··•·•.· $2,7r ·:· .. ·.· ·.· DAGM DAGM Digital AOV Male Action FliXXX [DAGM] Sales · > $13.ar • • ·,·. $13.87 DAVC DAVC Digital AOV XXX Action Clips [DAVC] Sales
DAVM DAVM Dioital AOV Adult Movie Channel IDAVMI Sales 1• •.••.•• $1;.~"7·.············ ; •• • )$1~.~7:_.
DHUS DHUS Dioital Hustler Channel IDHUSI Sales $tl.47 ~ ...... >'
DPLB DPLB Dioital Playboy Channel [DPLB] Sales 1.•··, ••... $~.2"s••••··•. ·•···· ' $s.2s>•·.•····•
DPRV DPRV Digital Pride Vision [DPRV] Sales
DTEN DTEN Digital! 0 IDTENI Sales
DMMS DMMS Dioital Movies Pack IDMMSI Sales
DSSM DSSM Dioital Movies Pack 2 {with Super Channel) Sales
DT07 DT07 Digital Choose All Customer Choice [DT07] Sales
DSPK DSPK Digital SU]Jer Sports Pak [DSPKI Sales D341 D341 CEEN Multicultural Channels Sales ... : $~.77•.•••·•······· .•... $2.7"7 ··••····• D342 D342 ARY Digital USA Proorammino Sales •... $2.77·······.· ••..•• ·.••·•• $277.).} D343 D343 ZEE 1V Programming Sales ········• .> ~S.H·········: ·.· .. ··.····•·· > DT01 DT01 Digital More Movies Theme Pac!UPT01] Sales
37 DT02 DT02 Digital Lifestvle Theme Pack [DT02l Sales $2:77 · .. $2.77
DT03 DT03 Dioital Family Theme Pack IDT03] Sales · $2 77 · •···. ..· • $2.77 ..., DT04 DT04 Digital Facts and Fiction Theme Pack [DT04] DT05 DT05 Digital Sports Theme Pack [DT05]
DT06 DT06 Digital Mix Theme Pack [DT06]. Sales · . ,· $2.i7 .· ... '· ·· I $2.77 ·····-•· DT08 DT08 Dioital Variete Theme Pack IDT08l DT09 DT09 Digital En Famille Theme Pack [DT09] Sales ·. •·• • $2.77. ··. · I·'· $2.'n' DT10 DT10 Digital Tele Franco Theme Pack [DT101 DT12 DT12 Digital More Movies Theme Pack NB [DT12] DT15 DT15 Dioital Music Theme Pack IDT15] DT16 DT16 Digital News Theme Pack [DT16] DT17 DT17 Digital LifeStyle Theme Pack [DT17] DT18 DT18 Digital Familv Fun Theme Pack IDT18l DT19 DT19 Dioital Learnino Theme Pack IDT19l Sales I' < •·····.'· · C $z.7 ' DT20 DT20 Digital Classic TV Theme Pack [DT20] Sales . '/: ' > $2.7!/ ' DT24 DT24 Digital Franco-max [DT24] DTSC DTSC Digital Sports Theme Pack - Commercial Only [DTSC] Sales ··. •·•.• $2:77 ...... :·•· :: •;2:77.'',' DT7C DT7C Dioital Choose All Cust. Choice - Comm Only IDT7Cl Sales $lJ.87·,· ''·.,> St3.s7>c>.·'·; .. DMOV DMOV Dioital TMN/Superchannel [DMOV] DSEC DSEC Digital Super Ecran [DSEC] HDHS HDHS Hollvwood Suites Programmino WAVM WAVM Rooers @Home Service IWAVM] Sales .. :..'•cooc·~· ;; · $32.36 • WD3M WD3M Internet Cable Res Express Service D3 IWD3M] WH2M WH2M Express (D2) with HU WH3M WH3M Express (!)3) with HU WUAF WUAF. Internet Cable Res Express UA 80GB IWUAFJ WUAM WUAM Internet Cable Res Express UA 20GB [WUAM] WUAQ WUAQ Internet Cable Res Express Unltd-3Prod WUAR WUAR Internet Cable Res Exoress Unltd WD3E WD3E Internet Cabl~ Res Extreme ON Service IWD3El WHUJ WHUJ Extreme with HU WUAA WUAA Internet Cable Res Extreme ATL UA 500GB [WUAA] WUAG WUAG Internet Cable Res Extreme ON UA 80GB IWUAG] WUAO WUAO Internet Cable Res Extreme ON UA 20GB IWUAOl WUAS WUAS Internet Cable Res Extreme Unltd-3Prod WUAT WUAT Internet Cable Res Extreme Unltd W25A W25A Rogers Hi-Speed Extreme Plus Service WHUK WHUK Extreme Plus with HU WUAI WUAI Internet Cable Res Extreme Plus UA 80GB IWUAI] WUAP WUAP Internet Cable Res Extreme Plus UA 20GB [WUAP] WUAU WUAU Internet Cable Res Extreme Plus Unltd-3Prod WUAV WUAV Internet Cable Res Extreme Plus Unltd WATL WATL Internet Cable Res Lite ATL Service IWATLl
38 .·. WNLT WNLT Hi-Soeed Lite ON IWNLn Sales $32.36 • $32.36 WUAE WUAE Internet Cable Res Lite Unltd Sales '.· .· $32.36 .·. . $32.36. ·•·· .. . . ·... · .. ·. WUAW WUAW Internet Cable Res Lite Unltd-3Prod Sales $32:36 $32.36 ·. ·,· .. ·.. TL01 TL01 RHP Total North America Plan [IL01) Sales $8.08 ...·.. $8.08 ...·:· $8.08 · •.•..•.... TL02 TL02 RHP Total North America Plan ITL02l Sales I $6os:.····.·.· TL13 TL13 Talk International Asia Pacific rTL 131 Sales ·. ·. $B.OB ·.·. < $8.~8<<.
TL14 TL14 Talk International Asia Pacific [fL14J Sales ·$a:as. ' < $8.08 •• TL15 TL15 Talk International Europe [TL 15]_ __ Sales .·· . $808 I' :;8:as TL16 TL16 Talk International Europe [TL 161 Sales •···. $~D's< •.·•.•••.. . .. $8.08, <'••. ·.~ ..
TL17 TL17 Talk International Plus ITL 171 Sales 1 .·. · .•·•··.· $!!.oil . $s.o!l. ••••••••• TL18 TL18 Talk International Plus [TL 18] Sales 1 . .••• $l1.oa s8.a8 • ••••••• •• I .. ·.. ·.. ' $1l.os· > ' 1 TL33 TL33 RHP All World LD Plan [IL33] Sales ··.··.:..• · . isa.a8 ·· •.· ··.···.· TL34 TL34 RHP All World LD Plan ITL34l Sales l·········.·····.$8oll··.:: I ' $~as ;·••c.. TL35 TL35 RHPc Evenings and Weekend 1200 LD Plan [TL35l Sales i $8.rill············< I .$s.as .: TL36 TL36 RHPc Evenings and Weekend 1200 LD Plan [TL36] Sales I $8:08 •••• .i · :;8~~ • • < TL49 TL49 RHPcAsia For You Plan [TL49) Sales ••••• $s.oa· I· ,·: .$B:oa...... · TL50 TL50 RHPcAsia For You Plan ITL501 Sales $8.08 .·.··.. :• .. $8.o~ ••• \ ..·.·: .. TL53 TL53 Whole World Plan Sales $8.08 1.. $Soa I TL54 TL54 Whole World Plan Sales · $s.as ·:····• 1·.······.· sa:as} :.. ·· TS63 TS63 RHPc Essentials ATL [IS63] Sales . <•$19.sr < .1. '$19.s1. TS64 TS64 RHPc Essentials ATL ITS641 Sales I·· '$1s.s1 ..... I•··•>· $1!J.s1 ,·. ...•...·. TS67 TS67 RHPc Essentials ON [TS67l Sales I·· \.$uJ:1l1 < $19.81 TS68 TS68 RHPc Essentials ON [TS68] Sales ">$;9:si ••··· ··.• $19.81 TS71 TS71 RHPc Favourites [IS71) Sales ·:. $19.s2··.··•: 1<. $1ili32 .. ·.· .... TS72 TS72 RHPc Favourites ITS721 Sales $1982········· $1~'.'s2i -- ·.. ·. TS75 TS75 RHPc Deluxe [TS75] Sales I $19:82, ·>·.'':$1! •• I TS76 TS76 RHPc Deluxe [TS76] Sales $19.82 .. •••••••••• $1982 i .... TS65 TS65 RHPc Essentials ATL with LD II.S651 Sales .· •.••.. • i$2787 $27.87·.······.•.·
TS66 TS66 RHPc Essentials ATL with LD ITS66] Sales I S2i.B7 >. $27.87."' •.· TS69 TS69 RHPc Essentials Plan ON with LD ITS69] Sales I•.·.· .• $27.~j .· ..... •·'S?7,87'.'' >.: ' •..•.. ··:···, .. ·.·•··· ·. TS70 TS70 RHPc Essentials Plan ON with LD [TS70] Sales •• $27.87 >, $~4.aT> TS73 TS73 RHPc Favourites with LD [IS731 Sales $27.87 > ? ., ~'./'l:a?;< :-",0'' ••.. · •.. ••: TS74 TS74 RHPc Favourites with LD ITS74l Sales I $2I.B7. >$2'r.a7' _ TS77 TS77 RHPc Deluxe with LD [TS77l Sales $Z7.~i ·····••·•·• .·••.•··' $2i.si< .. ··•·•· ...... TS78 TS78 RHPc Deluxe with LD [TS78] Sales $27:87••• •• .• '·$27.87 •·. KP22 KP22 Appliance Switch Sales I. <····· "'"::..: . ; ~~-" ;.. ·············($!J.~~~·.••i.•'_ KP02 KP02 Carbon Monoxide Sensor Sales ·········.·.• $~.2g>···· KP13 KP13 Lamp Dimmer Sales $~~5.·· > ..;·. X•$~:25(.'•·.·. KP01 KP01 Smoke I Fire Sensor Sales .. ·.·· $~.:15.·•.··.····· >·.····· •·•••···· •. $!J.A··•· KP06 KP06 Water Leak Sensor Sales •.·.·······.···$9.2~ ·•············$ll25.'···.
39 Task SYD SYD Pa)!roll Code Task Commercial Short Descri(;!tion Categort effective Jul 08 (Text Code effectiveJul 08 2015 Format) 2015
03 3 ncnn Amo lnst COM & HES ONLY $0.00 $4.67 10 10 "'"'•'. DROP REPL <150'- COM, HES & ATL ONLY $0.00 $15.a7
1a 1a Riser I i 1 -COM & HES ONLY $0.00 $9.34 19 19 AERIAL DROP REPL >150'- COM, HES &ATL ONLY $0.00 $20.54 23 23 Serv·1ce Truck Roll I $0.00 $0.00 2a 2a P. iack fault minor- COM & HES ONLY $0.00 $3.54 31 31 One 11U • t- COM, HES & ATL ONLY $0.00 $0.93 39 39 Misc. Time - 15 Min. $7.oa $7.0a
40 40 1 iR (Non billable) $0.00 . $29.ao
45 45 1TR II $0.00 $29.aO • n;~;i,;i Pr~dtlct ~; ·.•. ·.. ·.··s1···.··.·•···• I • 51< .·• :.•·.·.····· ...... •.·. $16.75 $16.75 1.•. ·•·•··•· 54'• •. I > s4 • I "'· . c ;>~ovoce ·...... ··.••: •... · ···············• ...••.•••..•.•.• Installations $16.75 $16.75 ·.•• 's5"····· •· lnst~llations $16.75 . $16.75 I • ss •...... ' . ·•>sa~ I' sa • .. 1 service .. ·. .•.. · .. · ·.... •· · ·· · ·.··•·· "' I $16.75 $16.75 64 64 Failed CX self I $0.00 $0.00 70 70 COE Installations $0.00 $0.00
71 71 COE "'""' ' ""' I I I I $0.00 $0.00 ao ao •Ref to Mtc Outaoe I I I i $0.00 . $0.00
a1 a1 •RefTo I . I I i $0.00 $0.00 I a2 a2 •Rei to Mtce Cust I Installations $0.00 $0.00
a3 a3 •Ref to: Cannot Run Temp I I $0.00 $0.00 a4 a4 •Ref: Aerial I tR'ad I $0.00 $0.00
as as •Ref: Burial Ran Temp I II I $0.00 $0.00 a6 a6 •Ref to Mtce :Impact Installations $0.00 $0.00 a7 a7 •Ref:Bill Sub I II i $0.00 $0.00
95 95 •Ref: Rewire Installations $0.00 ·. $0.00
9a 9a •Ref: To Serv From Sub Service I I I $0.00 $0.00 99 99 I I i $0.00 $0.00 R1 R1 SHM Related SHM $43.06 $43.06 ~S~T R2. R2 "' SHM $0.00 $0.00 R3 R3 RSSTc SHM $0.00 $0.00 R4 R4 RSS Sensor or I -Defective SHM $0.00 $0.00 RS RSS Sensor or I SHM $0.00 RS I "'"rl $0.00 R6 R6 RSS Sensor or I Batterv fault SHM $0.00 $0.00
R7 R7 RSS Router or j - SHM $0.00 $0.00 RB RB RSS Router or SHM $0.00 $0.00
R9 R9 RSS ~Card Fault SHM $0.00 $0.00 , .., I. X 11l1± ·········'.161•········· u·.. ·...... ;·•·•······••.'r•·•.•·•·· ··•···. >c•·.············•• I I i $10.50 $10.50
40 ..102 . . ·. 102 Activation MDU-- ...... · . Installations $7.00 $7.00 . .• . 103 ·. Disc;orinectpr6duCt -/- ·... · ..·.··' Installations $1.50 $1.50 103 • •• ••.104 •.. • . · 104 DTV Install .·•. • .. . . . ·.• ... .··. . . Installations $11.00 $11.00 ·.· 105 ·.· . ·.. 105 WHPVRinstall ·.· ... . .· Installations $3.00 $3.00 ····· 106 .· •. ·106 •. DA Install.• ·.• ··.•.• · · ·•. ·.• • ·•·· .. • Installations $6.50 $6.50 .... .· ·.. .···.······ .·.· 109 . 109. ·.·· Internet Install .··.. •.···· .. ·.·.· . Installations $13.35 $13.35 ··.. . 110 .• . ·•.110 . > ActivationTPIAinsiall SFU/MDU . Installations $11.50 $11.50 ·<. .. .••. 1; 1 . ... · .. 111 ··•·· RAP .Install ·... / .···· ...... · .. Installations $18.75 $18.75 230 230 Truck Roll Installations $0.00 $0.00 232 232 Rural Drives Installations $5.18 $5.18 260 260 T-CONF. HOT/DISC Installations $1.87 $1.87 272 272 Std RSR Install Commercial $0.00 $55.42 273 273 Install- Extra Outlets (1) Commercial $0.00 $11.50 274 274 Install -Activate OCT (Digital Terminal) Commercial $0.00 $11.50 275 275 Install -Modem (HiSpeed) Commercial $0.00 $11.50 . 276 276 Install Router Commercial $0.00 $11.50 277 277 Site SuFVey Commercial $0.00 $11.50 278 278 Test Mgd Router Commercial $0.00 $11.40 279 279 Reconnect RSR Commercial $0.00 $5.23 280 280 Commercial Install- Tao or Taos (4 Wav or 8 Way) Commercial $0.00 $33.46 281 281 Comm Truck Roll Commercial $0.00 $0.00 282 282 Mise Ext Work Commercial $0.00 $5.23 283 283 Comm Tech Asst Commercial $0.00 $5.23 284 284 After Hrs Call Commercial $0.00 $11.50 285 285 Miso Dill Drop Commercial $0.00 $5.23 286 286 Reconnect EO Commercial $0.00 $5.23 287 287 Reconnect Modem Commercial $0.00 $11.50 288 288 Reconnect Router Commercial $0.00 $11.50 289 289 Conn SOHO eMTA Commercial $0.00 $11.50 292 292 Ref to Off Plant Commercial $0.00 $0.00 293 293 COMM - Config Gtwy & PCs Commercial $0.00 $6.54 . 354 354 Comm Disco Commercial $0.00 $10.67 368 368 Equipment Pick-Up Installations $1.03 $2.20 382 382 Competitive Disconnect Installations $4.10 $2.20 400 400 Nobody home Installations $0.00 $0.00 401 401 Cancel at door Installations $0.00 $0.00 402 402 Rescheduled by cust. Installations $0.00 $0.00 403 403 Rescheduled by lnst. Installations $0.00 $0.00 404 404 cancel at door Installations $0.00 $0.00 405 405 No sign, ID etc Installations $0.00 $0.00 406 406 WronQ address Installations $0.00 $0.00 407 407 Office cancel Installations $0.00 $0.00 409 409 Non billable Installations $0.00 . $0.00
41 408 408 Refer to senior Installations $0.00 $0.00 450 450 LKG Ref to Burial Installations $0.00 $0.00 451 451 LKG Ref to Maint. Installations $0.00 $0.00 453 453 Ref: Escalation Installations $0.00 $0.00 487 487 RHP Install- Ref. to Main. Installations $0.00 $0.00 552 552 Remove Filter Separate Trip Installations $1.87 $1.87 572 572 Remove Filter with other Work Installations $0.00 $0.00 573 573 SHM tech assist SHM $10.76 $10.76 574 574 Upgrader Panel Swap SHM $53.82 $53.82 575 575 System Uporader Without Panel Swap SHM $21.53 $21.53 576 576 Installation of PIM SHM $5.38 $5.38 581 581 Connect 1 Sensor SHM $5.02 $5.02 582 582 Connect 1 Additional Remote Device SHM $3.59 $3.59 583 583 Connect 3 Sensors SHM $15.43 $15.43 584 584 Connect SHM Router- HP SHM $8.25 $8.25 585 585 Connect 5 Sensors- SHM $25.83 $25.83 586 586 Connect SHTS - Desk SHM $21.17 $21.17 587 587 Connect SHTS -Wall SHM $23.68 $23.68 588 588 Connect 1 Camera SHM $10.76 $10.76 589 589 SHM Wire Concealment- multiples of 60 minutes SHM $21.53 $21.53 590 590 Home Assessment SHM $9.69 $9.69 580 580 Install embedded Door Window sensor SHM $5.02 $5.02 577 577 Install Access Switch Key Pad SHM $3.95 $3.95 591 591 Reconnect 1 Sensor SHM $5.02 $5.02 592 592 Reconnect 1 SHM Remote Device SHM $3.59 $3.59 593 593 Reconnect 3 Sensors SHM $15.43 $15.43 594 594 Reconnect SHM Router- HP SHM $8.25 $8.25 595 595 Reconnect 5 sensors SHM $25.83 $25.83 596 596 Reconnect SHTS - Desk SHM $21.17 $21.17 ... · . 597 597 Reconnect SHTS -Wall SHM $23.68 $23.68 598 598 Reconnect IP Camera SHM $10.76 $10.76 . 578 578 Reconnect Embedded Door Window sensor SHM $5.02 $5.02 579 579 Reconnect Access Switch Key Pad SHM $3.95 $3.95 599 599 SHM Eouio. Removal and/ or unpairing SHM $19.73 . $19.73 600 600 Connect 1 Door Lock- 30 mins SHM $4.31 $4.31 601 601 SHM Door Lock Installation - 30 mins SHM $7.18 $7.18 602 602 Customer Door Lock Re-installation SHM $7.18 $7.18 651 651 Install Temo Line Installations $0.00 . $0.00 652 652 Can't run safe temp Installations . $0.00 .. $0.00 656 656 15 min Mise Work Installations $7.08 $7.08 672 672 CSE Installation Commercial $0.00 ·. $0.00 691 691 15 min Mise Work Installations $11.21 $11.21 . 740 740 Fibre conn lnstall/reolace Fibre TV $5.74 . $5.74
42 741 741 NIU/Micronode w/UPS Fibre TV $13.63 $13.63
742 742 NIU/Micronode w/o UPS Fibre TV $10.05 $10.05
865 865 IBL Battery Replacement Commercial $0.00 $2.20
866 866 IBL EMTA Replacement Commercial $0.00 $2.20
867 867 Repair Telephone Jacks Commercial $0.00 $5.49
871 871 Billable Ph. Jack Commercial $0.00 $7.32
872 872 lnstaiiiBLc EMTA Commercial $0.00 $11.50
873 873 Reconnect IBLc EMTA Commercial $0.00 $11.50
875 875 Toning for Partial DSL Commercial $0.00 $7.32
879 879 JBL Demarcation Commercial $0.00 $7.32
BASC BASC Basic Cable Service IBASCl Sales $7.78 $7.78
BASCT BASCT Basic Cable Service [BASC] -Transfers Sales $3.90 $3.90
BCAB BCAB Basic Cable Service [BCAB] Sales $7.78 $7.78
BCABT BCABT Basic Cable Service rsCAB] R Transfers Sales $3.90 $3.90
EOUT EOUT Extra Outlet IEOUn Sales $2.80 $2.80
ULTI ULTI Ultimate Pak [ULTl] Sales $11.21 $11.21
HDAR HDAR HDTV Digttal Gl 6200 Rental [HDAR] Sales $6.02 $6.02
HDBX HDBX HDTV Diottal Tenminal [HDBX] Sales $6.02 $6.02
HHBR HHBR Enhanced (Hybrid) HD Box RentaiiHHBRl Sales $6.02 $6.02
HHPR HHPR Enhanced (Hybrid) HDPVR Box Rental [HHPRl Sales $6.02 $6.02 HVAR HVAR HD PVR DCT 6208 Rental [HVAR] Sales $6.02 $6.02
HVOR HVOR · HD PVR Dioital Tenminal Rental- ON [HVOR] Sales $6.02 $6.02
DTGF DTGF Gl - 1000 [DTGF] Sales $3.01 $3.01
DTV DTV Dioital Tenminal [DTV] Sales . $3.ot $3.01 . DTVG DTVG Gl - 2000 [DTVG] Sales $3.01 $3.01
DTVH DTVH .GI - 2000HT IDTVHl Sales $3.01 $3.01
DPVR DPVR PVR Dioital Tenminal RentaiiDPVRl Sales $6.02 $6.02
SUBD SUBD· Box Subsequent Sales $0.93 $0.93 D163 D163 Digital TELETOON Retro French [D163] Sales $2.80 $2.80 HDTV Specialty Channel Package [HDP1-NB HDP1 HDP1 CAMIDAL] Sales $2.80 $2.80
HDSP HDSP HDTV Specialty Channel Package [HDSP] Sales $2.80 $2.80
D004 D004 Dioital Festival Portuouese ID004l Sales $9.34 $9.34
D006 D006 Dioital Tamil TV [D006] Sales $9.34 $9.34
D007 D007 Digital ARY [D007] Sales $2.80 $2.80
D008 D008 Digital Alpha Punjabi Channel [D008] Sales $2.80 $2.80
D009 D009 Dioital NBN - Filipino ID0091 Sales $9.34 $9.34
D010 D010 Dioital B4U Hindi Movies ID01 01 Sales $2.80 $2.80
D011 D011 Digital ATN Tamil [D011] Sales $2.80 $2.80
D012 D012 Digital Persian Vision [0012] Sales $9.34 $9.34
D013 D013 DigitaiSSTVID0131 Sales $9.34 $9.34
D014 D014 Dioital Odyssey IIID0141 Sales . $2.80 . $2:80 . D015 D015 Dioital All TV- Korean [D0151 Sales $9.34 $9.34
D017 D017 Digital Tamil Vision [D017] Sales $14.01 $14.01
43 D081 D081 Digital SBTN- Vietnamese ID0811 Sales $9.34 $9.34
D082 D082 Digital WMNB - Russian [D0821 Sales $2.80 $2.80
D084 D084 Digital RTVi- Russian [D084] Sales $9.34 $9.34
D087 D087 Digital Skv TG24 - Italian [D087] Sales $2.80 $2.80
D088 D088 Digital ATN Aastha TV (India) ID0881 Sales $2.80 $2.80 D089 D089 Digital ATN Bangia (India) ID089] Sales $2.80 $2.80 D090 D090 Digital ATN Gujarati (India) [D090] Sales $2.80 $2.80 D091 D091 Digttal ATN NDTV (India) [D091] Sales $2.80 $2.80
D092 D092 Digital ATN Zee Cinema (India) ID0921 Sales $2.80 $2.80
D093 D093 Digital Phoenix TV (China) ID093] Sales $2.80 $2.80
D095 D095 Digital Channel One Russia (Russia) [D095] Sales $2.80 $2.80 D103 D103 Digital RTPi (Portugal) [D1 03] Sales $2.80 $2.80 D104 D104 Digital TV Globe (Portugal) ID1 041 Sales $2.80 $2.80 D105 D105 Digital NTV Bangia (South Asia) [D1 05] Sales $2.80 $2.80 D106 D106 Digital israeli Network (Israel) [D106] Sales $14.01 $14.01
D107 D107 Digital NTV Russia (Russia) [D1 07] Sales $2.80 . $2.80
D108 D108 Digital B4U Music (South Asia) ID1 081 Sales $2.80 $2.80
D110 D110 Digital Canal de las Estrellas (Spanish) [D11 0] Sales $2.80 $2.80
D111 D111 Digital TV Chile (Spanish) [D111] Sales $2.80 $2.80
D112 D112 Digital Azteca 13 lnternacional (Spanish) [D112] Sales . $2.80 $2.80
D116 D116 Digital ET Global (Mandarin) ID1161 Sales $2.80 $2.80
D117 D117 Digital Prosiebensat.1 Welt (German) [D117] Sales $2.80 $2.80
D118 D118 Digital KBS World (Korea) [D118] Sales $2.80. $2.80
D119 D119 Digital indus Vision (South Asian) ID1191 Sales $2.80 $2.80
D·120 D120 Digital Sahara One (South Asian) ID1201 Sales $2.80 $2.80 . D121 D121 Digital Guangdong Southern TV (DFCH) (China)1D1211 Sales $2.80 $2.80
D122 D122 Digital Guangdong Southern TV (BOURIC-China[D122] Sales $2.80 $2.80
D123 D123 Digital Guangdong Southern TV_(PIC/SCA-China[D123] Sales $2.80 $2.80
D125 D125 Digital ATN Cricket Plus (South Asian) ID1251 Sales $2.80 $2.80
D126 D126 Digital ATV Home Channel (DFCH) (Chinese)[D1261 Sales $2.80 $2.80
D127 D127 Digital GEO TV (South Asian) [D127] Sales $2.80 $2.80
D128 D128 DigitaiiTVN !Polish) TD128] Sales $14.01 $14.01
D132 D132 MEGA Cosmos (Greek) ID1321 Sales $2.80 $2.80
D133 D133 Digital Nuevo Mundo TV (Spanish) [D133] Sales $2.80 $2.80
D134 D134 Digital TV Asia [D134] Sales $2.80 $2.80
D135 D135 NewTa~g Sales $2.80 $2.80
D136 D136 DigitaiSunTV(Tamii\ID1361 Sales $2.80 $2.80 D138 D138 DiQital TL Nove las America Sales $2.80 $2.80
D139 D139 Ritmoson Latino Channel Sales $2.80 $2.80
D141 D141 Caracol TV lnternacional- Standalone Sales $2.80 $2.80
D142 D142 Caracol TV lnternacional- Tier Sales $2.80 $2.80
D143 D143 WOWtv Sales $9.34 $9.34
D154 D154 Digital STARVIJAY (Tamil) [D154] Sales $9.34 $9.34
44 0158 0158 Dioital LS Times (DFCH) (Cantonese)[D1581 Sales $2.80 $2.80
0159 0159 Digital LS Times (BOURIC) (Cantonese)[D159] Sales $2.80 $2.80
0160 0160 Digital LS Times (PIC/SCA) (Cantonese)[D160] Sales $2.80 $2.80
0161 0161 Digital ATV Home Channel (RIC/BOL) (Chinese)[D161) Sales $2.80 $2.80
0162 0162 Dioital ATV Home Channel (PIC/SCA) (Chinese)ID1621 Sales $2.80 $2.80
0169 0169 BiQ Magic International Sales $2.80 $2.80
0171 0171 Headline Today Sales $2.80 $2.80
0172 0172 Digital OrbitAl Yawm (Arabic) [01721 Sales $2.80 $2.80
0174 0174 Dioital Dream 2 (Arabic) 101741 Sales $2.80 $2.80
0175 0175 Digital Future TV International (Arabic) [0175] Sales $2.80 $2.80 0176 0176 Digital Dream 1 (Arabic) [0176) Sales $2.80 $2.80 0177 0177 Digital Melody brama (Arabic) [0177] Sales $2.80 $2.80
0178 0178 MelodY Aflam (Arabic) 101781 Sales $2.80 $2.80
0181 0181 Dioital Melody Arabia (Arabic) [0181] Sales $2.80 $2.80
0191 0191 Digital Phoenix TV (China) [0191) Sales $2.80 $2.80 0192 0192 Digital ET Global (Mandarin) [0192) Sales $2.80 $2.80
0196 0196 Dioital Guanadona Southern TV (DFCH) (China)ID1961 Sales $2.80 $2.80
0197 0197 Digital Guangdong Southern TV (PIC/SCA-China[D1971 Sales $2.80 $2.80
0198 0198 Digital Guangdong Southern TV (PIC/SCA-China[D198] Sales $2.80 $2.80
0199 0199 Digital ATV Home Channel (DFCH) !Chinesel!D199] Sales $2.80 $2.80 0200 0200 Dioital A TV Home Channel (RIC/BOL) (Chinese)ID2001 Sales $2.80 $2.80 0201 0201 Digital A TV Home Channel (PIC/SCA) (Chinese)[D201] Sales $2.80 $2.80 0256 0256 B4U Hindi Movies-2011 (Hindi) [0256) Sales $2.80 $2.80
0257 0257 B4U Music-2011 !Hindil 10257) Sales $2.80 $2.80
0258 0258 FILMY-2011 (Hindi) 102581 Sales · $2.80 $2.80
0266 0266 New Tang [0266] Sales $2.80 $2.80
0278 0278 ATN Bangla-2011 (Bangia) [0278] Sales $2.80 $2.80 0279 0279 NTV Banala-2011 (8anola)·[D2791 Sales $2.80 $2.80 0280 0280 ATN Gujarati-2011 (Guiaratil 10280] Sales $2.80 $2.80
0286 0286 Times Now (English) [0286] Sales $2.80 $2.80
0287 0287 Channell Bangia (Bangia) [0287] Sales $2.80 $2.80
0288 0288 ATN Malavalam (Malavalam) [02881 Sales $2.80 $2.80
0291 0291 Sonv Aath (Benoali) 102911 Sales $2.80 $2.80
0319 0319 Bollywood Times (Hindi) [03191 Sales $2.80 $2.80
0320 0320 Bollywood Times (Hindi) [0320] Sales $2.80 $2.80 0321 0321 UTV Movies 103211 Sales $2.80 $2.80
0322 0322 Dioital CCCTV (Hindi) Sales $2.80 $2.80 DARA DARA Dioital Abu Dhabi TV (Arabic) IDARA] Sales $9.34 $9.34 DART DART Digital Art America [DARn Sales $9.34 $9.34 DARY DARY ARY Package Sales $2.80 $2.80 DATN DATN Dioital Asian Television Network IDATN1 Sales $9.34 $9.34
OATS OATS ATN Sports Packaae Sales $2.80 $2.80
DSDP DSDP Bollywood Dance Pack Sales $2.80 $2.80
45 DBMP DBMP Bollvwood Movies Pack Sales $2.80 $2.80
DCHI DCHI Chinese Gold Pack Sales $2.80 $2.80
DCNT DCNT Digital Centre TV (Russian) [DC NT] Sales $2.80 $2.80
DCRB DCRB Digital ATN Caribbean [DCRB] Sales $2.80 $2.80
DDEP DDEP Desi Elite PackaQe Sales $6.54 $6.54
DDPP DDPP Desi Prestige PackaQe Sales $g.34 $9.34
DFCH DFCH Digital Fairchild [DFCH] Sales $6.54 $6.54
DFMY DFMY Filmv Sales $2.80 $2.80
DHDN DHDN Hindi News Combo Sales $2.80 $2.80
DKAP DKAP Pinoy Elite Package Sales $6.54 $6.54
DLT1 DLT1 Televisa Pack-OTT/COL Sales $2.80 $2.80
DLT2 DLT2 Televisa Pack Sales $2.80 $2.80
DODY DODY Dioital Odyssey IDODYl Sales $9.34 $9.34
DPCY DPCY Pinoy Combo Sales $2.80 $2.80
DPLS DPLS Digital Polish Pack (Polish) [DPLS] Sales $6.54 $6.54
DPOL DPOL Digital W Polonia [DPOL] Sales $14.01 $14.01
DPUE DPUE Puniabi Elite Sales $2.80 $2.80
DPUP DPUP Puniabi Prestige Sales $6.54 $6.54
DSNY DSNY Digital SONY (Hindi) [DSNY] Sales $2.80 $2.80
DT23 DT23 Digital Great Wall TV Package (Chinese)IDT23] Sales $6.54 $6.54
DTCM DTCM Tamil Combo Sales $2.80 $2.80
DTEP DTEP Tamil Elite Package Sales $6.54 $6.54 DTIP DTIP Tamil Prestige Package Sales $9.34 $9.34
DTLT DTLT Digital Telelatino IDTLTl Sales $9.34 $9.34
DTVJ DTVJ Dioital TV Japan IDTVJl Sales $14.01 $14.01
DURP DURP Urdu Pack Sales $2.80 $2.80
DURU DURU Urdu Prestige Package Sales $6.54 $6.54
D165 D165 Digital AL JAZEERA ENGLISH ID1651 Sales $2.80 $2.80
DAGM DAGM Dioital AOV Male Action FliXXX [DAGMI Sales $14.01 $14.01
DAVC DAVC Dioital AOV XXX Action Clips [DAVC] Sales $9.34 $9.34
DAVM DAVM Digital AOV Adult Movie Channel [DAVM] Sales $14.01 $14.01
DHUS DHUS Digital Hustler Channel fDHUSl Sales $6.54 $6.54
DPLB DPLB Dioital Playboy Channel IDPLBI Sales $9.34 $9.34
DPRV DPRV Dioital Pride Vision [DPRV] Sales $9.34 $9.34
DTEN DTEN Digital1 0 [DTEN] Sales $6.54 $6.54
DMMS DMMS Digital Movies Pack [DMMS] Sales $6.54 $6.54
DSSM DSSM Diaital Movies Pack 2 (with Super Channel) Sales $6.54 $6.54 DT07 DT07 Dioital Choose All Customer Choice [DT07l Sales $14.01 $14.01
DSPK DSPK Digital Super Sports Pak [DSPK] Sales $14.01 $14.01 D341 D341 CEEN Multicultural Channels Sales $2.80 $2.80 D342 D342 ARY Dioital USA Proorammina Sales $2.80 $2.80
D343 D343 ZEE TV ProQramminQ Sales $2.80 $2.80
DT01 DT01 Digital More Movies Theme Pack [DT01] Sales $2.80 $2.80
46 DT02 DT02 Dioital Lifestyle Theme Pack [DT02] Sales $2.80 $2.80 DT03 DT03 Digital Family Theme Pack [DT03] Sales $2.80 $2.80 DT04 DT04 Digital Facts and Fiction Theme Pack [DT04] Sales $2.80 $2.80 DTOS DTOS Digital Sports Theme Pack [DTOSl Sales $2.80 $2.80 DT06 DT06 Dioital Mix Theme Pack IDT06l Sales $2.80 $2.80 DT08 DT08 Digital Variete Theme Pack [DT08] Sales $2.80 $2.80
DT09 DT09 Digital En Famille Theme Pack (DT09] Sales $2.80 $2.80 DT10 DT10 Digital Tele Franco Theme Pack IDT101 Sales $2.80 $2.80 DT12 DT12 Dioital More Movies Theme Pack NB IDT12l Sales $2.80 $2.80 DT15 DT15 Digital Music Theme Pack [DT15] Sales $2.80 $2.80 DT16 DT16 Digital News Theme Pack [DT16] Sales $2.80 $2.80
DT17 DT17 Digital LifeStvle Theme Pack [DT1Il Sales $2.80 $2.80
DT18 DT18 Dioital Family Fun Theme Pack IDT181 Sales $2.80 $2.80
DT19 DT19 Digital Learning Theme Pack [DT19] Sales $2.80 $2.80
DT20 DT20 Digital Classic TV Theme Pack [DT20] Sales $2.80 $2.80
DT24 DT24 Digital Franco-max [DT24] Sales $2.80 $2.80 DTSC DTSC Dioital Sports Theme Pack - Commercial Only [DTSC] Sales $2.80 $2.80
DT?C DT?C Digital Choose All Gust. Choice - Comm Only [DT?C] Sales $14.01 $14.01
DMOV DMOV Digital TMN/Superchannel [DMOV] Sales $6.54 $6.54
DSEC DSEC Digital Super Ecran IDSECl Sales $6.54 $6.54 HDHS HDHS Hollvwood Suites Proqrammino Sates $2.80 $2.80 WAVM WAVM Rogers @Home Service [WAVM] ·Sales $32.68 $32.68
WD3M WD3M Internet Cable Res Express Service 03 ['ivD3M] Sales $32.68 $32.68
WH2M WH2M Express (D2l with HU Sales $32.68 $32.68
WH3M WH3M Express (D3) with HU Sales $32.68 $32.68
WUAF WUAF Internet Cable Res Express UA 80GB [WUAF] Sales $32.68 $32.68
WUAM WUAM Internet Cable Res Express UA 20GB [WUAM] Sales $32.68 $32.68 WUAQ WUAQ Internet Cable Res Exoress Unltd-3Prod Sales $32.68 $32.68 WUAR WUAR Internet Cable Res Express Unltd Sales $32.68 $32.68
WD3E WD3E Internet Cable Res Extreme ON Service [WD3E] Sales $32.68 $32.68
WHUJ WHUJ Extreme with HU Sales $32.68 $32.68
WUAA WUAA Internet Cable Res Extreme ATL UA 500GB [WUAAl Sales $32.68 $32.68
WUAG WUAG Internet Cable Res Extreme ON UA 80GB [WUAGl Sales $32.68 $32.68
WUAO WUAO Internet Cable Res Extreme ON UA 20GB [WUAO] Sales $32.68 $32.68
WUAS WUAS Internet Cable Res Extreme Unltd-3Prod Sales $32.68 $32.68 . WUAT WUAT Internet Cable Res Extreme Unltd Sales $32.68 $32.68
W25A W25A Roqers Hi-Soeed Extreme Plus Service Sales $32.68 . $32.68
WHUK WHUK Extreme Plus with HU Sales $32.68 $32.68
WUAI WUAI Internet Cable Res Extreme Plus UA 80GB [WUAI] Sales $32.68 $32.68
WUAP WUAP Internet Cable Res Extreme Plus UA 20GB [WUAP] Sales $32.68 $32.68
WUAU WUAU Internet Cable Res Extreme Plus Unltd-3Prod Sales $32.68 $32.68
WUAV WUAV Internet Cable Res Extreme Plus Unltd Sales $32.68 $32.68
WATL WATL Internet Cable Res Lite ATL Service [WATL] Sales $32.68 $32.68
47 WNLT WNLT Hi-Soeed Lite ON IWNLn Sales $32.68 $32.68
WUAE WUAE Internet Cable Res Lite Unltd Sales $32.68 $32.68
WUAW WUAW Internet Cable Res Lite Unltd-3Prod Sales $32.68 $32.68
TL01 TL01 RHP Total North America Plan [TL01J Sales $8.16 $8.16
TL02 TL02 RHP Total North America Plan [TL021 Sales $8.16 $8.16
TL13 TL13 Talk International Asia Pacific rTL 131 Sales $8.16 $8.16
TL14 TL14 Talk International Asia Pacific [TL 141 Sales $8.16 $8.16
TL15 TL15 Talk International Europe [TL 15} Sales $8.16 $8.16
TL16 TL16 Talk International Europe [TL 161 Sales $8.16 $8.16
TL17 TL17 Talk International Plus [TL 171 Sales $8.16 $8.16
TL18 TL18 Talk International Plus [TL 18] Sales $8.16 $8.16
TL33 TL33 RHP All World LD Plan [TL33] Sales $8.16 $8.16
TL34 TL34 RHP All World LD Plan[TL34J Sales $8.16 $8.16
TL35 TL35 RHPc EveninQs and Weekend 1200 LD Plan [TL35l Sales $8.16 $8.16
TL36 TL36 RHPc Evenings and Weekend 1200 LD Plan [TL36] Sales $8.16 $8.16
TL49 TL49 RHPcAsia For You Plan [TL49J Sales $8.16 $8.16
TL50 TL50 RHPc Asia For You Plan [TL50l Sales $8.16 $8.16
TL53 TL53 Whole World Plan Sales $8.16 $8.16
TL54 TL54 Whole World Plan Sales $8.16 $8.16 TS63 TS63 RHPc Essentials ATL [TS63J Sales $20.01 $20.Q1
TS64 TS64 RHPc Essentials ATL ITS64J Sales $20.01 $20.01
TS67 TS67 RHPc Essentials ON [TS671 Sales $20.01 $20.01
TS68 TS68 RHPc Essentials ON [TS68] Sales $20.01 $20.01
TS71 TS71 RHPc Favourites [TS71j Sales $20.01 $20.01
TS72 TS72 RHPc Favourites mi121 Sales $20.01 $20.01
TS75 TS75 RHP.c Deluxe lTS751 Sales $20.01 $20.01 TS76 TS76 RHPc Deluxe [TS76J Sales $20.01 $20.Q1
TS65 TS65 RHPc Essentials ATL with LD [TS65J Sales $28.15 $28.15
TS66 TS66 RHPc Essentials ATL with LD [TS66l Sales $28.15 $28.15
TS69 TS69 RHPc Essentials Plan ON with LD [TS691 Sales $28.15 $28.15
TS70 TS70 RHPc Essentials Plan ON with LD [TS70] Sales $28.15 $28.15
TS73 TS73 RHPc Favourites with LD [TS73]__ Sates $28.15 $28.15
TS74 TS74 RHPc Favourites with LD ITS74l Sales $28.15 $28.15
TS77 TS77 RHPc Deluxe with LD ITS77l Sales $28.15 $28.15
TS78 TS78 RHPc Deluxe with LD [TS78] Sales $28.15 $28.15
KP22 KP22 Appliance Switch Sales $9.34 $9.34
KP02 KP02 Carbon Monoxide Sensor Sales $9.34 $9.34
KP13 KP13 Lamp Dimmer Sates $9.34 $9.34
KP01 KP01 Smoke I Fire Sensor Sales $9.34 $9.34
KP06 KP06 Water Leak Sensor Sales $9.34 $9.34
48 Task Code Task -L_rQ!!'I· sV'IJ"•--··· ...... -. Short Description ····-·-··~- !Text Code Format) Category ····~ ~J, 1~; ~~ <••' •·•······~··· 03 3 Drop Amp lnst- COM & HES ONLY 10 10 AERI!\L DROP REPL <150'- COM, HES &ATL ONLY
18 18 Riser I I 1 -COM & HES ONLY 19 19 AERIAL DROP REPL >150'- COM, HES &ATL ONLY 23 23 Service Truck Roll 11 , •. c··$~ .. _, r&':.;: 28 28 P. iack fault minor- COM & HES ONLY Commercial 12'·':' · '''• 1/ .'. '.! ;,, :•. 31 31 One 11U 1- COM, HES &ATL ONLY !. •:• >n~?•••r ·'' ~~--+-~~~~~~~~------~~~~'~/~~,.!~'-.c~.-;39 39 Misc. Time -15 Min. ~~0P~ 40 40 Commm TR (Non billable) • ;;·.<· ·~;{, \•'•> I !-· )c'!.'c' .'•·'· 45 45 1 TR I Commercial G I' 1/ .,•tc 1 \ 51• 51 yignalgroduct s;ei'Vic~ ,:.•; •·., ·._ •._._· . · .. ·., -,.__ ·•._ •:;_, -;. ,_.· • .,.· ···· _t_t!gi;f~i~ 2 , ,, ,,_, ,, I 54'' I 54 . -"~~·cr .sei'Vfce .. •. > / :.·.···:.::.•· :.. :c.. ·; .~ ,. 5s'- • 55 lnten '· ,, ·· ..•_. ·. . .-... • ····.; •.·:. ... • sa' ... 58 ••• I ' •c'."''' ·/ •-··· .. ; . . . .. · . 64 64 Failed CX self i 70 70 COE ,,~,···.··~ ,.,
71 71 COE Problem-Not ! '···' .,,•• •• ., ~~;;;('.: 80 80 'Ref to Mtc Outaoe !. ' 1•2,{.! ' ', 81 81 'RefTo c. i ,; ,,: :•: '''' 'i'' 82 82 'Ref to Mtce Gust •.;'; ~ 83 83 'Ref to: Cannot Run Temp ;;•> ~ • if'
87 87 'Ref:Bill Sub - 90 90 *Ref: Installations ;>>
95 95 'Ref: Rewire I 98 98 'Ref: To Serv From Sub Service 99 99 I I i f----"R"---11f-----"R-'---11~~Related SHM R2 R2 SHM R3 R3 Rss· SHM
R4 R4 RSS Sensor or I I - SHM R5 R5 RSS Sensor or SHM R6 R6 RSS Sensor or I LBattery fault SHM R7 R7 RSS Router or f-'' I 1- i SHM ~ ~~R8-+~R~8~R~SS:R~ouu~terro~rl~~,~~~~~~~------~~SHM~~~~ R9 R9 RSS SIM Card Fault SHM ,;'CG ·.--•/ ib1'•1•·•_ .. ··:161< i ;vrd •••·· ; 2,·;,.;·,.:_; •. _.:_;.'·,;;_::· .. ··•••-,_. /,,. Installations ,f?_-
49 .106 ;.:· ...; 106 I DA Install/ < : ·•• ··•·••·· ..•.•..... · •• ··,. ·. > ;..• '·.·.·· · I II i I < .~;.;;'>·<1 ;; "c S>
.··• 109 < ··. 1od '~'.;""' lnstoll·.·· ··•.· ·.···•·· \. ·:.'.·<·.· •.• < ...•:.•·, •. Installations I'• ':; >>j(• . $1';,' c~· < 1\0 · 11() ; t'TF~IA ••oil . ·..••.. · ·•··: ·... :··. ·•. ·, .. · I i I •:~;>.f2":•;/l;; ;:, >
i 11 .... 111 i I II < > ...... · .••.•. · < < .·. '" I i .. , I : 14•:': • >; ": 230 230 Truck Roll I I • ()> c.;} A; iD'S'' 232 232 Rural Drives Installations J,·.y)·• ··"~' :::.. •• :'';i>i' 260 260 I I :·•. ·.,. :, •..• •·• <>i 272 272 Sid RSR Install 273 273 Install - Extra Outlets (1) 274 274 Install · Activote DCT (Digital 275 275 Install - Modem i 276 276 Install Router 277 277 278 278 279 279 280 280 281 281 Comm Truck Roll 282 282 Mise Ext Work 283 283 Comm Tech Ass! 284 284 After Hrs Call 285 285 Mise Dill Drop 286 286 tEO 287 287 I Modem I ..';':;:· $0. :"•<;,; ~~---~-____5:i!!l_---J-B~~I~Ro•UU!e~r--.:__·288 288 ____~~~~~ w!:~:;'"¥o.( ;; ;;:;: OO::s.± 289 289 Conn SOHO eMTA 1•::;~ ~ ~ 292 292 Ref to_Off Plant I ';'''!5 293 293 ~~---~-_2~~~~~:~i:354 354 :~~-~iicstco~Poniific-oki-:-L~'-&<_PCs-----~~~~~i~~~~:* ..~~n. ~ 368 368 382 382 i Installations jg 400 400 Nobody home I I ~ 401 401 402 402 403 403 Installations 404 404 cancel at door I II i ;>:}: 405 405 No sion, ID etc I II i 406 406 Wrong address I II i ~ 407 407 Office cancel I I i 409 409 Non billable I I i f5:
50 408 408 Refer to senior I ·... _.· $0.-)0 < •••- $0.00 ·' · -,· 450 450 LKG Ref to Burial 451 451 LKG Ref to Maint. Installations : ;~ ::.C,/ • I· . ,;.. ;..~ >
572 572 1 Filter with other Work Installations Z$()()6\': i •L:1 > i
582 582 I 1 I Remote Device SHM /; :>·';;;;•~ :;: I ·.,._• .; ;~•-;;'j{ii.;
585 585 15 SHM • •i .$26;09 :I' '·""~;':0: ~~586-+-~586-+~~~S~HTSi-~D~esk ______~~S~HM-+·~~·~-$~~: ·~~:< 587 587 ; SHTS- Wall SHM . '/$2':\~~2;;;;:;1,; f-:c' 588 588 Connect 1 Camera SHM ' : iC 1>. i $\6.9:{/' 589 589 SHMWire I l1 I ;of60minutes SHM ,,,;·~~; ,,y,_,;fl: '; •'§,)'_: 590 590 Home, SHM 1 •j. ,; '~ 580 580 Install embedded Door Window sensor SHM li'~i ·•-···-1.,':•; s5•1B:c,>, 577 577 Install Access Switch Key Pad SHM I ),C > l;',c:.; ;;, ;.;>c>
591_ 591 :1 Sensor SHM I • •'.i$5!07. •' I'Y' ;, ::''__ I -~592-+-~59''L_2c~~~;J_1§!:!!;1_SHMI~ Rem2!!otel~ Devi~ce ______-I~S~HM-1--'----2-' ; >-C ·_!-~'~{ ;i~ 'i t- 593 . 593 t 3 SHM I : > •: . :I ''J-EJj'!,i/ 594 594 Reconnect SHM Router- HP SHM I? ~ sa.~ '!:•; t' :• ,~138' :; ; 595 595 t 5 sensors SHM ' < ;~ : ·•. .;: :: ! ,:,_,.fc 596 596 t SHTS - Desk SHM I: i;',J,• ! };; ,<;; '<•i 597 597 tSHTS-Wall SHM 1'•\. ,,·; ;••;: 598 598 IP Camera SHM ,;•;: 0. :7 •' ·) 578_ 578 I Door Window sensor SHM l:;if> :.; ·:: 51 741_ 741 Nil 1 !W/UPS Fibre TV '·· $1 i.77 '. • $1i84 ''·• 742 742 NIL i 1w/o UPS Fibre TV ,< ·' S1•l:is · ;,,,, 1 ••• 866 866 IBL Efv1TA Commercial ••...•.'.; 871 871 Billable Ph. Jack 'ii;;;,'; 1: '·. 1' 'Js .:·, :c,,, 872 872 lnstaiiiBLcEMTA .• , •>'! .i'; ; •; 873 873 I IRI ci=MTA Commercial 1 J· :r·,, ~ ,.;:t~i;~''/~. l_=-875-r-:8::75~tT~oniin=g_• f=or·= IParti.~lal I_Q§h IDSL ______~==+'-c-:~::~0.0 2'1 Cs ···.•··. I 879 879 IBL ' $' ' >.;.1·~ '· .. $c ,,,_,,,,, BASC BASC Basic Cable Service [BASC] Sales I J ,J i, .,J:)>:.;~' ULTI ULTI Ultimate Pak [ULTI] Sales I /H132i'c/:l :;;:$ C,3,Z>i;• WH!Q!DA\~IRWH~DAR4!:1QI'HDTV~_·D~iioi i§ltall_§l Gil~ 6200!_BI R~entall~ [H~\~Rl ___--J-~s~alle ~s-fl---·'---· '!! '~~: •?, Z I c.{:'[ (1i' \}; HDBX HDBX HDTV morral 1IHDBXl sales l.•c': ;dais: I ij~·;~ !tC'{1''.f HHBR HHBR I (Hybrid) HD Box Rental [HHBR] Sales I '\ · · ;,J;i',• ; ; 1 HHPR HHPR I (Hybrid) HDPVR Box Rental [HHPR] Sales >·! $6 c si9;1 W':~31$~11L;i.;: HVAR HVAR HD P\/B_DCT 6208 Rental IHVAR1 Sales I /~ (•j< :J ~t· HDSF'_ HDSP HDTV I ' IHDSP1 Sales /, ;·~; >f:.i D004 D004 Digital Festival p, ' ID004] Sales D006 D006 Digital Tamil TV [D006] Sales D007 D007 Dioital ARY ID007l Sales D008 D008 Diaital Alpha Puniabi I ID0081 Sales D009 D009 Digital NBN - Filipino [D0091 Sales D01 0 D010 Digital B4U Hindi Movies [D01 OJ Sales D011 D011 Dioital ATN Tamil [D011] Sales D012 D012 Diaital Persian Vision ID0121 Sales D013 D013 Digital SSTV [D013] Sales D014 D014 Digital • II [D014) Sales D015 D015 Dioital All TV- Korean [D015] Sales D017 D017 Diaital Tamil Vision [D017J Sales )::/. 52 D081 D081 D082 D082 Diaital WMNB- Russian IDD821 Sales ' _ .Y• '2.a; 'Y; I ' ~.,'a;_,_.-, _ D084 D084 D087 D087 Di~ital- I -Italian {D087] Sales , '• ~? ~;' :;-:··-• l • ;;C$2.8~- ; . D088 D088 D089 D089 Diaital ATN Bangia (India) {D089] Sales I _8~• 33: •· 2$~~~4 ; D090 D090 Diaital ATN Guiarati (India) ID0901 Sales ! {i ';i 'c: ; ;; :;;_ ':si:iis4i{ ; ic D091 D091 Di~ital ATN ND1V (India) [D0911 Sales · :; C<~;~,'i-' 'f;i)i .; 1 D092 0092 Digital ATN Zee Cinema (India) [D092) Sales !':;J;,i .'.' '' ; .;/ ' ; DD93 D093 Digital Phoenix 1V (China) {D093] Sales . '- • ,,;;•!;.;;.<': ;_ ~~·~~ ;; ' ~DQQD~95~__r:D~095-)....QigiDiai~tal -~~~~ One•~ Rus~sia' 0~··~'-'l~ID09~51 __-+-_.cS~alles '---f.l,f ;!~.;$~'a~ ; ;, --m ,! i .·· D103 D1b3 Diattal RTPi 1[D1D31 Sales 1\'\•,~ •; D104 D104 Digitai1VGiobo I) {D104) Sales ;:·;; ;j; D1 05 D1 05 Dioital N1V Bangia (South Asia) ]D1 05) Sales ·•;;·,•;:$; D106 D106 Dioitallsraeli '(Israel) ID1061 Sales ~ lr\'~;:if-.-;; D107 D107 Diaital N1V Russia · )[D107] Sales l(:.;•:l ~ D1 08 D1 08 Digital B4U Music (South Asia) {D108) Sales I. '·· D11 0 D11 0 Dioital Canal de las I 1(D11 OJ Sales IF•:: D111 D111 Dioitai1V Chile i I ID1111 Sales I'f'; 0112 D112 Diaital Azteca 13 1 1 1[D1121 Sales 1',;>; D116 D116 Digital ET Global 1[D116) Sales 1'/'f:;•Jc••:<:? D117 0117 Digital I •.1 V1Jelt 1[D117) Sales !·:·_~•;~ 1 D118 · D118 Diaital KBS World (Korea) [D1181 Sales 1 ;,; ~ D119 D119 Diaitallndus Vision (South Asian) ID1191 Sales D120 D120 Digital Sahara One (South Asian) [D120) Sales D121 0121 Dioital' 11V (DFCH)_ 121) Sales D122 D122 Diaital ' 1V IROI i 1221 Sales D123 D123 Di~ital ' 1 1V ' 123] Sales D125 0125 nin;tol ATN Cricket Plus (South Asian) [D125) Sales D126 D126 Dioital A1V Home L(DFCH) t261 Sales ~ D127 D127 Dioital GEO 1V (South Asian) ID1271 Sales ~ D128 D128 Diaitai11VN (Polish) ID1281 Sales ~ D132 0132 MEGA Cosmos (Greek) [D132) Sales ::;;~;~~Y D133 D133 Digital Nuevo Mundo 1V · ) [D13~l Sales •·'-t"'' · ~~~11 ~3345~~~~:::~r~~:i~,a~~.II1V~na~Asiari~D13~41 ______-+~:~:::~~~J~ ;; D136 D136 Digital Sun1V (Tamil) [D136) Sales D138 D138 Digital TL Novelas A,.,;ro Sales :-B>':'·fcj ~D~13~9-J._~D139~~i~~~L~atiin~o~~------~-~Sales'---~~~ ;~ D141 D141 Caracoi1V i 1- I Sales ·?,•.~ D142 D142 Caracoi1V i 1- Tier Sales D143 D143 WOIJI/tv Sales D154 D154 Diaital STAR VIJAY (T""'ii)_[D1541 Sales 53 D158 D158 Dioital LS Times (DFCHl 1581 Sales . '·• , .',•• i;, I $2.s4'i' -- D159 D159 Digital LS Times IRnl I~ I"' «a' Sales ;·.· •· · J' I '.$ :.'aAC'..i .. D160 D160 DigitaiLSTimes 160] Sales /··~ ,.,••li<.$'a4<'; D161 D161 DioitaiATVHome• II 161] Sales ' /5 ~;• D171 D171 'Today Sales ·•.. ;·•.;•.·•······ ' ~~ ' '' ' · \ 'Si.:':; ' 1 D17:2_ D172 Dioital0rbitAIYawm(Arabic)[Q1l2] Sales (<:•:o.~~/;.'''>• ''''' ·~4;;.;/. 2 D174 D174 Dioital Dream 2 (Arabic) ID1741 Sales I /( !o oo(;c.XI\ 0'2~·: :?\.' D175 D175 DigitaiFutureTV I(Arabic)[D175] Sales ['•<; '''c •••· ,,.,,>•'·.c::_ D176 D176 Digital Dream 1 (Arabic) [D176] Sales !''/. ; ''''"'2'!.'.: .; '' D177 D177 Dioital Melody Drama (Arabic) [D177] Sales ·:·; ,;·•; D178 D178 MelodY Aflam (Arabic) ID1781 Sales '+·'· D181 D181 Digital Melody Arabia (Arabic) ID181] Sales ,. ·s; ;.;:; ,.8_ I--'D"""'191'---t-""D1"'-'--91-+D=igitaec=l D192 D192 Dioital ET Global 1 '[D192] Sales I \' / :':; ;',' ·~ <;;j< D196 0196 Dioital . ITV(DFCH) 1961 Sales !.>: :<..'.< l'.''''i'<':,cj<,,f'§; ~D2.!£197-+_Q:D111QZ_I97---J_QD>i9!iigi~tai~~~~1TVJYQ:~~~~1-l----S~alles ~8'~•:;; F5?; [';: :••f;>2f. D198 D198 Digital 1 TV m Sales '><• h<: ,C,<, D19!l_ D199 Dioital A TV Home I (DF9::1)_ 1 Sales ;•:;, ·' i•:·; , ,::: ,\' D200 D200 Dioital ATV Home Sales I < :: D201 D201 Digital ATV Home Sales ;;~;;$2.~~->.• / D256 D256 B4U Hindi Movies-2011 (Hindi) [D256] Sales ~·'Zj ·:.: :;. ·><' D257 D257 B4U "· ·'· 0011(Hindi) [D257] Sales •;,";• t?•n-J•,;!·.·;.![' i:$; .8~ >:i' D258 · D258 FILMY-2011 (Hindi) ID2581 Sales I• .'5, [; i2!8~ ~j;f{i D266 D266 New Tang [D266] Sales ·••' D278 D278 ATN c " 1' 11 .1 [D278] Sales !•<. D279 D279 NTV c. "'' 0011 IID2791 Sales I'>, D280 D280 ATN 11 "'' ''il ID2801 Sales D286 D286 Times Now 1 I ) [D286] Sales D287 D287 II Bangia I ) [D287] Sales D288 D288 ATN I I 102881 Sales ~D~29~~~D291-+S~onv·A~ath~~lti~D2911L______+-~Sales-+l,~~ ~~ ~D~~S~~MHl~S~~~NISp~orts~~------+-~Sales~~~ DSDP DSDP I I Dance Pack Sales ~ 54 DBMP DBMP I Movies Pack Sales · .$2.8:l. : S2.B•h .'___ DCHI DCHI Gold Pack Sales ·,·.· .$2.831 ~S2.B~ ' DCNT DCNT Digital Centre TV IRnooion) [DC NT] Sales I ; ,; '·; .{•d, •i ; 1>': >>', 'a4'3·· ''; DCRB DCRB Dioital ATN 1 1 !DC RBI Sales 1.> J($?i\~ ; : ! ;,,3:,'~;.'1'>. ' DDEP DDEP Desi Elite Sales I ' ) •.: I :., ':' DDPP DDPP Desi Prestige Sales :; \' ih '(\ ·I{ >:: DFMY DFMY Filmy_ Sales I :<:"i:~ :,. ' [,, .;;. !----""-"'DHD"-'-----NI--""-"' DHD""------N--"H"""'-'-indii N="'-ews; C=omb:::c__O ______+-= Salles'------llir--::r--:,•·~·s~ ••.•, ••• I ' x> DKAP DKAP Pinoy Elite: Sales \'.;: c:: ; , :;:;: /?;; DLT1 DLT1 Televisa Pack-OTT/COL Sales :C ':•. ~';':, · ': (':? .:, : DLT2 DLT2 i 1 Pack Sales ].•.. ;;,). DTVJ DTVJ Dioital TV Japan !DTVJT Sales I/ ~ ''";'[_ 1------"D'-'-'UUR"'-----PI----"-'-'DUUR"'-----Pf--"U""""'rdui P-'-"--"'ack=""-'-"-'"------+--"""' Salles"----1--f--::1 Z ~I if: i:, ~? ;:;;~ ; DURU DURU Urdu Sales l';;'i ' '"' l'.>:'i;;~ ifi,, D165 D165 Diaital AL .IA7FFRA FNC>I l>;f-1 !D1651 Sales [:'; 13/ 'k,i'((Y;;: DAGM DAGM Diaital AOV Male Action FliXXX lDAGMl Sales 1,£;:;,. ~ '·:: DAVC DAVC DiaitaiAOVXXXAction Clips [DAVC] Sales 1:·;);; C4< )<, DAVM DAVM Diaital AOV Adult Movie Channel [DAVM] Sales I•: ;;:;;·::. I---JD1!:!Hi,J!:US~_.Q!:!.I,DHUU!§_S.\--D!2l9)l;iai·ta !!JII H~ustle~r ~~~~ lQ.I:!!!DHUU§l_ST ____---+___§S~ales----ll~ ji>i 'p'iji'C DPLB DPLB Diaital Playboy I {DPLBl Sales 1·'·',"~ DPRV DPRV Diaital Pride Vision [DPRV] Sales h'/:: :~;;· *~ i:C: DTEN DTEN Digital10 [DTEN] Sales l'c'Y ::; :;;·· ~'"7.'/ DMMS DMMS Diaital Movies Pack [DMMST Sales .0:• DSSM DSSM Diaital Movies Pack 2 {with Super Sales ,;~:~ ~ DT07 DT07 Diaital Choose All r Choice [DT071 Sales DSPK DSPK Digital Super Sports Pak [DSPK] Sales D341 D341 CEEN Mnlticnltncol Channels Sales :::: :::: ;;;~a ita I USA i i ::::: I S~ i ~; :,: =~D~T0~1==!DT~01~=~Dig~ita~ll. M~ore:, M:ov:ies~; ·Th:em=e•=: Pa::ck:: [DT=01=[======~Sa~les~=~~::;}~ :{ij 1.S3'',:,;.•·: ~"' ;: .• 55 56 WNLT WNLT '" Lite ON [WNLn Sales .:·· .. •.. ,·.• •-~:~···.··········.····.•1 , ••...• L_ . .;· •.:.···· WUAE WUAE lntern~tCable Res Lite Unltd Sales WUAW WUAW Internet Cable Res Lite I I Sales TL01 TL01 RHP Total North •• , Plan [TL01] Sales TL02 TL02 RHP Total North America Plan [TL02] Sales TL13 TL13 Talk I I Asia Pacific [T_1131 Sales TL14 TL14 Talk I I Asia Pacific [TL 141 Sales TL15 TL15 Talk I I Europe [TL 15] Sales 1'>> ? ''·.:> iii . , , x TL16 TL 16 Talk I I Europe [TL 16] Sales I :'¥ ~,, '•,;{: , i.e' :/;; TL17 TL17 Talk I 1Pius[TL17] Sales I!'.;<)~'. <•:>. ::· •• <;; TL18 TL18 Talk I 1Pius[TL18l Sales li /:: ,< :; _b§ ~'28·••.;' f----'Tc=oLL3e:;__3+-_,_,TLL""----33-f--'O'-"-RHP_,_'A"'-'111 W=orlld I'-'" L_D"-'1 P_,lla "-'n'[T_,_,LL""'--331 ____-If----'S=ales-llf'---'.- •,;:.,;e"' ,\'S') •l;iJJ:• ~t~)£ TL34 TL34 RHP All World LD Plan [TL34] Sales I !'''' ~>;t,~f(i(·~ :/ TL35 TL35 RHPc_ and Weekend 1200 LD Plan [TL35] Sales '.;" TL36 TL36 RHPc i and 11200 LD Plan fTL36l Sales TL49 TL49 RHPcAsia For You Plan [TL49l Sales TL50 TL50 RHPcAsia For You Plan [TL50] Sales TL53 TL53 Whole World Plan Sales TL54 TL54 Whole World Plan Sales TS63 TS63 RHPc I; ATL [TS63] Sales TS64 TS64 RHPc Essentials ATL [TS64] Sates TS67 TS67 RHPc_ I; ON [TS67] Sales TS68_ TS68 RHPc I ; ON [TS68l Sales TS71 TS71 RHPc ' [TS71l Sales TS72 TS72 RHPc Favourites [TS72] Sales TS75 TS75 RHPc_Deluxe ITS75l Sales TS713_ TS76 RHPc Deluxe [TS76l Sales TS65 TS65 RHPc I ; ATL with LD [TS65] Sales · TS66 TS66 RHPc Essentials ATL with LD [TS66] Sales TS69 TS69 RHPci i Plan ON with LD fTS69l Sales TS7Q_ TS70 RHPc I ; Plan ON with LD ITS70l Sales TS73 TS73 RHPc ; with LD [TS73] Sales TS74 TS74 RHPc Favourites with LD [TS74] Sales !I;.;;. TS77 TS77 RHPc_Deluxe with LD [TS77] Sales TS78_ TS78 RHPc Deluxe with LD ITS78l Sales KP22 KP22 II ' Switch Sales KP02 KP02 Carbon • Sensor Sales KP13 KP13 Lamp_Qirllmer Sales ·:·····.·· ~K~P01-+-~KP01~~S~moke~·I~Fire•S~enso~r------~-~Sales~SS~~ ,;~;•; KP06 KP06 Water Leak Sensor Sales ' 0:.'~~j~§i•:;·, 57 Task Code Task Short Description Categorv !Text Code Format) 03 3 Drop Amp Ins!- COM & HES ONLY 10 10 AERIAL DROP REPL <150'- COM, HES & ATL ONLY 18 18 Riser i -COM & HES ONLY 19_ 19 AERII\L DROP_I' 55~ .· S5 m1er~e1 ' ' ·.:i. . ' I ;'' '!_ { I'•'' ,:;; sa I 58 ''"~ . •...... i' ·.. ·. . . ;.; i'C~ .. ,.. >. !•;; 64 64 Failed CX self inst-ROE : ; '{{: 70 70 COE '•):iOOO ';. ;, ,' 71 71 COE I 1 ,, i•iii'f' ; s/c; ,>i,£;, 80 80 'ReftoMtcOutaoe 1 I l'l/,':}~ ,,;•;;; 1 81 81 'Ref To"''' i Installations '''' ·'~''''·'' ,i'''$o~o&,f·J,': 82 82 'Ref to Mtce Cust I I< i ~ n ..c;/ 83 83 'Ref to: Cannot Run Temp ! ,J;',~ 'i;'')_ 84 84 'Ref: Aerial t R'qd !;}.!''~~ !c~i''i ~ 85 85 'Ref: Burial Ran Temp lnstallat'1ons ;'A.~1L' 86 86 'Ref to Mtce "' ,.., tlmpact I I' :' ).66>(<~;' I!, ·'''' 95 95 'Ref: Rewire ' < 99 99 I I R1 R1 SHM Related SHM I 'i< '<:;> R2 R2 RS~T• SHM I , Ci R3 R3 RSS TQ' SHM I y j ';; :: :: ::: :: 1 I I I,'" ::: ::~::: 1 :,;::,:~ !~~';:,~ R6 R6 RSS I Battery fault SHM I ~ ~ R7 R7 RSS Router or I - Defective SHM jii ~ RB RB RSS Router or SHM .... R9 R9 RSS SIM Card Fault SHM li•>Li ;ij!; I 58 10-i .··•····. 10 ..-I 0Winsian·...... ' ·.·. ·.···.•·.··· I ''s11.J1 l;\:i11i1'-- 105 105 .ln~laJI ·;· .·.·,· .·· .• ·.··, .. ·;·.· ··· ·.. .. ·.,· ·.!· · •··.. ! > ( Cc :•. ;.,I ' , ,; . ·. ios ·• ••' 10E)i ·· "'" ,;,~'"" .. · -•..• :· ... · ·.•··· ..··•· •. '.·.. ·.·.···-.·,. · · ·..•. ·..·· ... : Installations ' ..··•·• ::! oio 5fCZ'' 1·•,,. $6 '-,. >> ·. io9 Y ... 109 ··.. I···· > .· ••· .'! •,.· · ··• ... , ·., ·: ·. Installations · :.;;'. ;(8 ji I T$i 3 ~k .t1o' <110 •.•. ·.:, iTPIAinstaiiSFIJJMnu .. ·.• ·· ·•··· ·. ·.• ·, ., ·••··•· ;:,;;•;6~!•· I•' ;i.i:62 .;·•·· 111 , 111 •·· l RfiPinstall .. ···•·.. •.··• ······.·•····.··•·· .· .. ··.··••·;,••,·,·.: ,, ~,; ;.;;c}i 1''';1: 14!••; 230 230 Truck Roll I 1•'. iJ(J'U,,[;I•' 1Y•' 232 232 Rural Drives Installations I !, v.•> ': I'! ' ;':\ 260 260 •. •••..•.• .8~ ••. • • 272 272 Std RSR Install : ·)' .'.'! • ;: '':'5!_ • ·! '! 273 273 Install- Extra Outlets (1) 1 ! li'•C>;;.;, 274 274 InstalL OCT (Digital 1 Commercial l ' ••c,;I il.' 275_ 275 Install -Modem i 1 I · ; 276 276 Install Router I >• '······ ''' : · !• '$1.1 67'~ '." 277 277 Site survey I I ! > Jsi ,>•; ' ! $''!t .s7. ;.!' 278 278 Test Mod Router Commercial I .S~ WY5 ''1••',.~1 i7 '·.!' · 279_ 279 I RSR I, >{' ; 1>..-:' i''$~ ;>, --- 280 280 llnstali-TaporTaps(4Wayor8Way) 1l••~ ,;,;.>;: ~\.•'i 2:; Y 281 281 Comm Truck Roll Commercial I•''• !i' ,.::,: 282 282 Mise 10><1\f\/ork I ·'•' : .< 283 283 Comm Tech Asst I 1<.•·' 284 284 AfterHrs Call I ;,;• 285 285 Mise Dill Drop I I ' 286 286 I EO I ...'. •.! 287_ 287 I Modem I " 288 288 I Router I j., c: 289 289 Conn SOHO eMTA Commercial 1',':• 292 292 Ref to Off Plant 1 I '• 293 293 COMM- Confio Gtwv & PCs I '::•;! 354 354 Comm Disco i 0 368 368 i I Pick-Up I I 1 'if'•~ .:.o"OM 382 D'1sconnect I I 1 --; __ _ ... :~~ :~~ ~::::~a::::r : :1 : • 402 402 I I by cust. I II i ···~~· 403 403 1 1by lnst. Installations ,, .~o'•tio'.i·: 404 404 cancel at door I I ' '!·z·.tf~ 405 405 No sion, ID etc 1 1 ,: ;i ~ 406 406 Wrong •rlrl• I I \·.' '< 407 407 Office cancel I I 409 409 Non billable I I 1 59 408 408 Refer to senior 450 450 LKG Refto Burial 451 451 LKG Ref to Maint I I ·.•.·•••-•:.··•;o.OO> > -••. ·-·····- 'oo{''__ 453 453 Ref: i 487 487 RHP Install - Ref. to Main. 552 552 'Filter: 572 572 ' Filter with I I j .:~~~- ;• } :•.:: :.~,p: 573 573 SHM tech assist SHM ;;>.. :c: ;i,C:... i. ··:••:• 574 574 Panel Swap SHM ; ,:;;;_!:•j!,~\;'iC ' 575 575 Svstem ' ' 1 Panel Swap SHM · .'j~}\f:i(:-;>, >1 . f./ 576 576 1ofPIM SHM /'. 581 581 11 Sensor SHM ...... --·--···-····-. 582 582 1 Additional Remote Device SHM 583 583 3 SHM 584 584 I SHM Router- HP SHM 585 585 15 SHM 586 586 SHTS- Desk SHM f<·;~, B·.'" ._., 587 587 :SHTS -Wall SHM ><•·-·- ... •:: 588 588 : 1 Camera SHM ""• 10:87 ·,:,_·:•.• 589 589 SHMWire I I I ; of 60 minutes SHM '\ 11~ .;:.,i ;• 590 590 Home Assessment SHM <' ...•• 1.:;; 580 580 Install_ I Door Window sensor SHM 577 577 Install Access Switch K~y Pad SHM 591 591 : 1 Sensor SHM 592 592 1 SHM Remote Device SHM 593 593 t3 SHM 594 594 t SHM Router- HP SHM 595 595 t 5 sensors . SHM 596 596 Reconnect SHTS - Desk SHM 597 597 tSHTS -Wall 598 598 tIP Camera 578 578 1 sensor 579 579 Access Switch Key Pad SHM 599 599 SHM EauiP. I and/ or 1 i SHM '!'/ ~~600-+-~600~~~U1D~oor·IL~ock;~--3~01~mins ______~~SHM~p~~~ 601 601 SHM Door Lock I 1- 30 mins SHM 602 602 r, Door Lock SHM 651 651 Install Temp Line 652 652 Can't run safe temp 656 656 15 min Mise Work 672 672 CSE 691 691 15 min Mise Work H. 740 740 Fibre conn FibreTV ~ 60 741 741 Nil. •wiUPS 742 742 "''" 'w/o UPS 865 865 IBL Sattel)! I 866 866 IBL EMTA 867 867 Repair Jacks 871 871 Billable Ph. Jack 872 872 lnstaiiiBLc EMTA 873 873 tiBLc EMTA 875 875 ToninQ for Partial DSL 879 879 IBL BASC BASC Basic Cable Service [BASC] Sales BASCT BASCT Basic Cable Service IBASCl- Transfers Sales SCAB SCAB Basic Cable Service IBCABl Sales BCABT BCABT ~- "'" "' I' Service [SCAB] -. Sales EOUT EOUT Extra outlet[Eoun Sales ULTI ULT~ IIIHmote Pak IULTIJ · Sales 'C:';_!>:.: ::}.)• HDAR HDAR HDTV DiQital Gl 6200 Rental IHDARl Sales 'cc(!; :cU. ; ,;, HDBX HDBX HDTV Digital i I [HDBX] Sales ·;:,;:c: ,·;c ;:;·. ;;:, R HHBR HHBR I (Hybrid) HD Box Rental [HHBR] Sales ;· •, ·i· HHPR HHPR I (Hvbrid) HDPVR Box Rental [HHPR] Sales .: /:,: :::;;:• 1>: 1---'-'H=VAR-j-_,_H=VA\IR-J-'-"'-'-HDI.P-'-'-'-"VR: D""-"CT'I62~08: R=entallcc.= [HVA:=_Rl ___-1----"S"""'-ales-J-;~~:~ HVOR . HVOR HD PVR Digital i I Rental - ON [HVORJ Sales :;:)/§'/$~fo's'fi·X'~: DTGF DTGF Gl - 1000 [DTGF] Sales C·i DTV DTV Diaital· I IDTVl Sales . :;' < DTVG DTVG Gl·- 2000 IDTVG! - Sales .• ,i~~ :;;_ ~D~TVH~~D~TVH~rG~II~--2~000~HT"[~DTV--H]------~~S~ales~T~:;;~~ DPVR DPVR PVR Digital Terminal Rental [DPVR] sales :: "S'j SUBD · SUBD Box ""h D004 D004 Digital Festival Dn~' ' [D004] Sales D006 D006 Diaital Tamil TV [D006] Sales DOD? DOD? Diaita1ARYID0071 Sales i.~ D008 D008 ninitol Alpha Puniabi · I [D0081 Sales ~ ~ i; D009 D009 DiQital NBN - Filipino [D009] Sales ~ D010 D010 Digital B4U Hindi Movies [D010] Sales ;:· D011 D011 DiaitaiATNTamiiiD0111 Sales -- D012 D012 Diaital Persian Vision [D0121 Sales -~ ~:~:::-J--~::::.:~~:~::::~:::I~~TV~'I[~D,OII~113[D~l014~]------j--~:::::~~ ~~ D015 D015 Diaita1AIITV-Korean[D015] Sales = '8 D017 D017 Diaital Tamil Vision ID0171 Sales ·.•i:;":$14! S; 61 D081 D081 Diaital SBTN- 'ID0811 Sales << $9.43- '.. •. $9.48 : < D082 D082 Diaital WMNB- Russian [D082) Sales •• s2.s3 .. · ·.•·· .·. s2a4. ··_._ D084 D084 Digital RTVi- Russian [D084) Sales .. :•-·:· s~-'!3 ! . ·-._. ·:, $9.48 .. :·''. D087 D087 Diaital Skv TG24- Italian [D087] Sales ··•--•·--~si.a:J···· ·-····• 2--·· .~ ...~~·-·-·· ···- D088 D088 Diaital ATN Aastha TV (India) ID0881 Sales ::.:·._:_•. $'2.SJ' ...... ·::•.:;_·•-''$2.841:•_-•·-.._· D089 D089 DiaitRI ATN Banala (India) [D089] Sales D090 D090 Digital ATN Gujarati (India) [D090) Sales D091 D091 Diaital ATN NDTV (India) [D091] Sales D092 _1)()92 Diaital ATN Zee Cinem_a_(lndia) ID0921 Sales D093 D093 Diaital Phoenix TV (China) [D093] Sales D095 D095 Digital I One Russia ' [D095] Sales D103 D103 Digital RTPi fp, al) [D1 03] Sales D104 _[)104 Diaital TV Globo IPnrt"nRI) ID1041 Sales D105 D105 Diaital NTV Banala (South Asia) ID1 051 Sales D106 D106 Digital Israeli :(Israel) [D106) Sales D107 D107 Digital NTV Russia /R,«i") [D107] Sales D108 _Q108. Diaital B4U Music (South Asia) ID1081 Sales D110 D110 Diaital Canal de las i I ID11 0] Sales D111 D111 Digital TV Chile 1[D111] Sales D112 D112 Diaita1Azteca13 I 1[D112] Sales D116 _Q116 Diaital ET Global 1 ) ID1161 Sales D117 D117 Diaital I Welt I ID117] Sales . D118 D118 Digital KBS World (Korea) [D118] Sales D119 D119 Digital Indus V1sion (SQuth Asian) [D119] Sales I 13' :,< 'I ( :'· ,;:a~··S;:, D120 D120 Diaital Sahara One (South Asian) ID1201 Sales .•·:·!•·-· i' I,',? 'sz'~\1__. _ _-__' D121 D121 Diaital 1 TV (DFCH) 1 1211 Sales 1'.. \'f.i: .!•. l:<:f. ·.~ IC (' D122 D122 Digital"'' TV IRnl Sales I <;c-:.:•: 1.~~;'-<.'., I-· •.;;-::;) ;: :\'i' D123 D123 Digital TV 1 Sales 1'·~·- j' .. Y'I ,. '' ' D125 D125 DiaitaiATNCricketPius(SouthAsianliD1251 Sales 1:!: '!'Jc,( :~.84'(, 62 D158 D158 Diaital LS Times (DFCH) Sales D15(l_ D159 Diaital LS Times (BQL/Rir.l Sales .••• : .. '.$2.8~ •••..•·.·•·•··••• ,< .·······~~ "!·•····.········· D160 D160 Dioital LS Times Sales D161 D161 Sales D162 D162 Digital A TV Home Channel Sales D16(l_ D169 Big Maoic I Sales D171 D171 'Today Sales D172 D172 Digital Orbit AI Yawm (Arabic) [D172] Sales D174 D174 Digital Dream 2 (Arabic) [D174] Sales D175 D175 Diaital Future TV: 1 I ("""bic) [D175] Sales D176 D176 Dioital Dream 1 (Arabic) (D1761 Sales D177 D177 Dioital Melody Drama (Arabic) (D177] Sales D178 D178 Molnrlv Aflo"l (Arabic) [D178] Sales D181 D181 Diaital Melnrlv A'ohi• (Arabic) !D1811 Sales D191_ D191 Dioital Phoenix TV (China) (D191] Sales D192 D192 Digital ET Global 1 I [D192] Sales >::! D196 D196 Digital"'" Southern TV (DFCH) Sales . : ,•,;: ''?{" ,.. ·r·.·.:o; !> •.;•.· D197 D197 Diaital "'" '"'""th"'" TVIOIC'ICN 197] Sales r;· D198 D198 Dioital "'' • c., •1h 1TV ' I 1981 Sales ' ~i ,•>,. " ·~;:Zi:i D199 D199 Digital ATV Home I (DFCH) 199] Sales 1 ... LB ~! r.s;• ·" •• :.: . H. D200 D200 Digital ATV Home Channel I I' Sales ...... li>i ..... , ••• \ D201 D201 Diaital A TV Home 1] Sales i)"• ;::;:;;:; •• ;, •••. D256 D256 . B4U Hindi I 11 (Hindi) [D256] Sales ,.('.' . ()'', : '• D257 D257 B4U (Hindi) [D2571 Sales ...... , 13 ...... )·.. ':.': ' D258 D258 011 MV.?n11 (Hindi) [D258] Sales ,} i2:84i D266 D266 New Tano (D2661 . Sales D278_ D278 ATN 11 I (D278] Sales I) 1 D279 D279 NTVi 11 I [D279] Sales ' D280 D280 ATN "'"'' '" ""11 i) [D280] Sales D286 D286 Times Now 1 I (D2861 . Sales 1. ;.;.,. >> ~~~~~:~D~287~~=11B~anola====I(D~2871~-----t~S==ales-t'·>~:'~~~£\> ~~~~ u D322 D322 Digital CCCTV (Hindi) Sales I !';i DARA DARA Diaital Abu Dhabi TV (Arabic) IDARAI Sales '( .. ~~~:::-+-_j~Qti:\~IRRTY-+~~:~:gall~. Arti,A~me6c_,,_IDAR_n _____--+-_;~;~:l~; ~~~i'r~ ~ DATN DATN n;naoiAo;, ;[DATN] ""'"" ~ ~ DA TS DATS ATN Sports Sales 63 DBMP DBMP Movies Pack Sales DCHI DCHI 'Gold Pack Sales DCNT DCNT Dioital Centre TV IRu«ion) IDCNn Sales ·············.••.. $2.83<"···••1'.•.······· \$2.~4 t. DCRB DCRB Dioital ATN 1[DCRBl Sales DDEP DDEP Desi Elite Sales 1'··•··•·····••.,;;;6o;•c< ':'.··•·.· DDPP DDPP Desi o. ·"· Sales 1''/'>•t§~:, •.:·····l'/'{ '···'············ DFCij_ DFCH Dioital i i I fDFCHI Sales •.•.•.•••..•. . (~··· 1...... ,~~·~;~·········· DFMY DFMY Filmy Sales DHDN DHDN Hindi News Combo Sales DKAP DKAP Pinoy Elite Sales DLT1_ DLT1 I i Sales !·········~~·.g~.,, •••.• l'"';.;; ·~·';; •·•·••• ' DLT2 DLT2 I i 1Pack Sales ',•.,. it DODY DODY Digital ' 1[DODY] Sales c• '.">i DPCY DPCY Pinoy Combo Sales I·; ~··~· DPLS DPLS Dioital Polish Pack (Polish) IDPLSI Sales 1). ''" ' ·. ''' .< . DPOL DPOL· Dioital TV Polonia [DPOLl Sales I: •£; \rfi}~fi/'_'( DPUE DPUE . "'Elite Sales I< :·•cc.:C': '•)'..; ; ; i':z•~.f'';J: 2 DPUP DPUP Punjabi Sales I ; ('; >6 E i') 0}/'.~.f, f DT01 DT01 Dioital More Movies Theme Paci<_[DT01] Sales ;; • :.·•,;. ;;• i'ii~··· ,;;·;• 64 DT02 DT02 Digital Lifestyle Theme Pack [DT02] Sales ·:. ·· ·.·.. ,. $2.83 > ·.,:;_~A • / DTO~ DT03 Diaital • Pack [DTOll_ Sales i .;:~, · • _'_$2.84 • :': DT04 DT04 Digital Facts and Fiction Theme Pack [DT041 Sales I :>''$2.~3' C: .I\' ' ;. DT05 DT05 Digital Sports Theme Pack [DT05] Sales : cc -~ i':c I ,C $~:·1 · >' DT06 DT06 Digital Mix Theme Pack [DT06] Sales 1:<•-·;y " ,•: ;{,,' ). ':/• ;i·;; :;:; DTOB_ DT09 DT09 Digital En Famille Theme Pack [DT091 Sales ,· "?- ?; '} • '~'. '': / DT10 DT10 Digital Tele Franco Theme Pack [DT10] Sales , ;:·. •:;;~·~;~;·, '" '.o'::h DT12 DT12 Digital More Movies Theme Pack NB [DT12] Sales I•/ • ;~·~~-" I ; •; ' { DT15 DT15 Diaital Music~heme Pack [DT1§L Sales I< :>$2'~3".•''; < •:;, ' DT16 DT16 Diaita1NewsThemePack[DT161 Sales I ·' ~~,;,;~.•;;• I.J.~ Ci} DT17 DT17 Digital'''""" I' Theme Pack [DTf7] Sales 1'•·:;~ ''-;;',; Oi ! 1 DT18 DT18 Digital Family Fun Theme Pack [DT18] Sales • · ••• ! /'};,·.:;_ ;.;; i---!D'!_IT_2!19"----l-Dl!_IT_2_>19"----j...!D~i-a~ttalll~l·~•mln'!!!'"l..!.!!.". Th•em'!!'e~P:_ DT5C DT5C Digital Sports Theme Pack- i I Only [DT5C] Sales I ( ''; '.•:.'tl·' o:i'J'/; ::;.;{. DT7C DT7C Diaital Choose All Gust Choice- Comm Onlv [DT7C] Sales l•i-•·;· •t:.l::;!.n•~:•:• •··:. · DMOV DMOV Diaital Tf<.'"""' I IDMOVJ Sales I •:',!•i •; 'Yi;<·, DSEC DSEC Digital Super Ecran [DSEC] Sales . ;; .$• i() ; ~l\ ; ; HDHS HDHS Suites Sales I ·;;: ;··•· ,:.'i, / WAVM WAVM Roaers' 'Service LVVAVI Sales I';; :;·~:,_;.i} ;;•• ; •;; WD3M WD3M lnternetCableResExpress.ServiceD3[WD3Ml Sales I'' ;•-:.; ;.; "·•~' WH2M WH2M Express (D2) with HU Sales I ; <•;'; fi. ''~!i;i'~t'C WH3M WH3M Express (D3) with HU Sales ' '; •;>)'•i ., 7• ' WUAF WUAF lntern~CableResExoressUA80GBIWUAF1 Sales l•;c'i<.;;; i\•-•',i)_l}/•; ~ ~~W_ULA~M~W"':"'Ul~AM--tJI~ntern~ett~ •Cabl~e> R~es; E~xpre~ss;'..'o! LU~A. 2~0GB!J1' "'~"''"~"''--+-~ Sale~s+IC-' ;,c..,:'C~$~~.0 ill \\I. { o ~ WUAQ WUAQ Internet Cable Res Express' Sales I'; ;~•:rd;'!;,,, ·•;;•; WUAR WUAR Internet Cable Res Express Unltd Sales '• ('':iii;.'(; 7<),. ww~D3E~f----\'WI!QD~3E~Ji:ln~tern~~~~Cable~> R~es~~' O~NI~ Serv~ice> IWI'!YQ;D3~El_-+--~Salle ~s-tl':::· ~:t_' -~i~.;~: •''--' WHUJ WHUJ 'with HU Sales ;.-~ '":-;'' '·" .,. ·,: •.;'; WUAA WUAA Internet Cable Res 'ATL UA 500GB [WUAA] Sales ·,• ;_.c;(:' WUAG WUAG Internet Cable Res Extreme ON UA 80GB MIIIAC:l Sales :;:--:~:;-;::; WUAO WUAO Intern~Cable Res ' ON UA 20GB IWUAOI Sales >-": ieo 'n' •· L WUAS WUAS Internet Cable Res Sales I " ,,;, WUAT WUAT Internet Cable Res 'Unltd Sales 1•.· W25A W25A Rogers 1 ' Plus Service Sales 1-< I WHUK WHUK ' Plus with HU Sales ·"'' WUAI WUAI Internet Cable Res ' Plus UA 80GB IWUAil Sales \ WUAP WUAP Internet Cable Res ' Plus UA 20GB [WUAPl Sales WUAU WUAU Internet Cable Res ' Plus lr Sales WUAV WUAV Internet Cable Res Extreme Plus Unltd Sales ::,'?:; WATt, VlfATL Internet Cable Res Lite ATL Service IWATLl Sales 1" ..-:•:., 65 WNLT WNLT u; ~. ·'I Lite ON IWNLTl Sales . ·.• :.~ •..-; ·. .\ · ··•·· '"": · ·. •'· WUAE WUAE Internet Cable Res Lite Unltd Sales I ' >o n· · ;< <~, " WUAW WUAW Internet Cable Res Lite I Sales ·• /'-~~.;; < •• : .17 .·· TL01 TL01 RHP Total North America Plan [TL01] Sales 1·.• .. ,;4 :,; :: .>$s.ia > •·••.• TL02 TL02 TL13 TL13 Talk I I Asia Pacific [TL 131 Sales I >;. < • ' i~•za < 'J__ TL14 TL14 Talk 1 I Asia Pacific [TL14] Sales 1.//• L.' I •' :•c : TL15 TL15 Talk 1Europe[TL15l Sales I;J.~.;~c<.:,.·:·; ~;8::.:,· .., TL16 TL16 Talk! 1Europe[TL16] Sales IL/~~' ;;',•{,' l< TL1Z_ TL17 Talk! 1Pius[TL171 Sales li,>:;a:; (;,''i(/i i'~·_i TL18 TL18 Talk! 1Pius[TL18] Sales 1;: ';', •.;;. · TL33 TL33 RHP All World LD Plan [TL33] Sales I C~ :,;': >' .•.>J'%8;2~;. • • TL34 TL34 RHP All World LD Plan [TL34] Sales I c.•:; :.,.; : '· a<.j ::·: TL35 TL35 RHPc 'and' 11200 LD Plan ITL35l Sales Ci•:,: '•.'('' <•.;_ TL36 TL36 RHPc 'and 11200 LD Plan [TL36] Sales > : , ! ,(<'j •c: ' : TL49 TL49 . RHPcAsia For You Plan [TL49] Sales .'/: >·$a24\!,:i •.:J;,: ';~) TL50 TL50 RHPcAsia For You Plan [TL50]' Sales i.:<$S:24:· ,)/; > ;;;_:,;-; • • TL53 TL53 Whole World Plan Sales ;"G :•'::~~8!'! ;:_' TL54 TL54 Whole World Plan Sales ;,:: (;;;:," \ .f• ( ·~~·······;.::· ...· TS63 TS63 RHPc Essentials ATL [TS63] Sales .:)j0 c~&.:z'i· ',':,. : :,, !$2 1.31< TS64 TS64 RHPc I ATL [TS64] Sales f::C,?n': 't•'j : oil.:J:t c ~TS~6Z_~·~~67~R~HPc~~,o~NI~ITS67L_l ______+-s~ales-+~f~~ ~f•;~\G: ;;3(FE TS68 TS68 RHPc ; ON [TS68] Sales ~,,;; \.'.' ' •;$; i.3 •! TS71 TS71 RHPc , [TS71l Sales '''' FC•.': · >:,.:·.,;•,,'' 1·': ·;, "' TS72 TS72 RHPc_. ; [TS72] Sales /{,ij ·· ' S,';;;iid;, ';• TS7Q_ TS75 RHPc Deluxe ITS751 Sales >.:: 21):.;: •n ~;>y.:, TS76 TS76 RHPc Deluxe [TS76l Sales. ;. ~~ift1J }{}•. ,J' ~>,;j · i · TS65 · TS65 RHPc ATL with LD [TS65] Sales ;· <· j;, 43'.', ,'r'V.:•' TS66 TS66 RHPc_ ATL with LD [T§§6] Sales ;: j:;> l:~'f:. ;, f------!T~S6!l_--+-___:@§TS6L_j9_BR~HPc~~' P~lla ~n' O~NJ_'!!i wii!!l_tht L!f>DIJI§§ IITS6m__91 __-+-~ Sales'--p· ..~:CZ.$28>' f)• ~ ;~:.::;;>; ~ TS70 TS70 RHPc ; Plan ON with LD [TS70] Sales ~ \ki0.$%:§:,; : TS73 TS73 RHPc ; with LD [TS73] Sales · ?;• i'.·,: i?'•· ;: (; TS74 TS74 RHPc with LD [TS74] Sales 1'/'i' ·'): [f' ~?ii'f: TS7Z_ TS77 RHPc Deluxe with LD ITS77l Sales ~ •; j'\~i(.:·G:i_ i---'T~S78-j---'-"'-TS7'--8f-'R-"-"-'HPc'-":D=eluxe"-"> •w"'-"ilth '-", L"'-Dil..C-"-'. [TS7!.1._8]-----+--"S"-=-ales--+!C:,-,''~ \{51'~ ··:,;; ;•:) KP22 KP22 •· >Switch Sales i/::,, .:,:.• :;~· /' KP02 KP02 Carbon Sensor Sales .;:·.:• 'z; "'··' •. :' KP13 KP13 Lame D'1mmer Sales • '$9. ~':27_' 66 APPENDIX "B"- TOOL LIST The following tools are supplied by the employee Robertson screwdriver (green and red) Slotted screwdriver #2 medium Slotted screwdriver (7 /32) 6 inch Needle nose pliers 8 inch Diagonal side cutters (Banana cutters) Utility knifes Tool pouch (10 pocket, leather) Flashlight (by Fastnel) Flat end D handle shovel (by Fastnel) CSA approved safety boots 67 .,~ m c2 APPENDIX C - Non Compliance Review Process - Duration Approximately 4-6 weeks x ci Non Compliance Communication Process See Performance program in Appendix A for additional detalfs "'00 LETTERS OF UNDERSTANDING LETTER OF UNDERSTANDING BETWEEN SC360 (Markham) Inc. and UniFOR thr:Union I !csyndicat Unifor local 5011 SUBJECT: Performance· The Parties agreed on at least these principles: I. The Parties recognize the intent of the daily minimum pay is to offset the items that are not under the control of the employee. 2. The daily minimum pay could have negative impact on performance and productivity. 3. An employee who intentionally slows down or adversely affects productivity may be subject to disciplinary measures. 4. There is recognition that there is a need to reduce repeats and to maintain work quality to the highest .standards possible. To this end, the parties commit to work co-operatively to achieve the following: a) Inspections above 85% b) Repeats for Installs below 6% c) repeats for Service Calls below 9% 5. The parties will meet to review all data as it relates to repeats and inspections, and will attempt to develop plans to meet our common objective. Additionally, the parties further agree to discuss volumes of work performance. These discussions would include a review of the current daily minimum payouts as they relate to work volumes. RENEWED June 17, 2015 69 LEDER OF UNDERSTANDING BETWEEN SC360 (Markham) Inc. and UniFOR tlwUnionl it'syndicat SUBJECT: LAY-OFF The Employer agree to carry out and discuss the definition of lay-off (lack of work) with the client and discuss various scenarios dealing with the client's requirement of the number of technician by region in order to ensure that the volume of work per each technician is maintained. RENEWED June 17, 2015 70 LEDER OF UNDERSTANDING BETWEEN SC360 (Markham) Inc. and UniFOR : h('Union I icsyndlcat SUBJECT: GROUP BENEFITS 1. Purpose The purpose of this Letter of Understanding is to outline the terms of the management of cost of the Group Benefit Programs for the unionized employees covered under this agreement . . 2. Reference The references thatdirectly related to this Letter of Understanding is the Group Insurance Benefits of SC360. 3. Concern The Group insurance benefit offerings and usage, as well as the premiums related to the costs of the same. 4. Scope Both parties involved will ensure the co-operative spirit in dealing with the group benefits renewal. 5. Understandings, agreements, support and resource needs: Both parties agree to meet and discuss the Group Insurance program, three (3) months prior to the annual group insurance renewal. Both parties will review and discuss the group benefit in order to ensure that the cost of the insurance program do not increase more than two percent (2%) per year and the manner in which any additional increases will be dealt with by the parties. 6. This letter of understanding will be in effect from the date of ratification of the Letter of Understanding. 71 7. Agreement The parties agree to modify the actual benefit program on August 1'', 2012 to limit the paramedical cost per claim to $35 for bronze, $40 for Silver and $50 for Gold. The limits will be $750 for all specialties. RENEWED June 17, 2015 72 LEDER OF UNDERSTANDING BETWEEN SC360 (Markham) Inc. and UniFOR thEUnion I it:syndicat SUBJECT: FLEET During the negotiations in 2014-2015 the Employer raised concerns over their existing Fleet Policy specifically in regards to the following: • Vehicles are subject to inspections. • Unreported damage(s) to Vehicle will be subject to disciplinary measures. • Infractions. Any tickets received as a result of driving infractions, parking tickets, 407 ETR changes, are the sole responsibility of the Employee. As such, all Employees are required to reimburse the Company for the full cost of any tickets incurred. See Article 20.13 covering paid parking by the Company. • Each Employee is obligated to submit their vehicle and equipment for Inventory Counts. • Personal usage of vehicle will be subject to discipline. • The Company at its discretion may require the return of the Company vehicle for any term of vacation leaves or absences. • The Employee is required tp provide their odometer reading to the warehouse. The Company and the Union are committed to partnering together to resolving the concerns noted ab.ove. The parties agree that through the Labour Management Relations Committee they will discuss the matters of concern and work together to address problems raised. by the Company. Signed this-~~=~~- day of _ _::::~:...rd==-=-=-=~=-'------' 20 / k For the Union: For the Company;- ~~~._a~ 73 LEDER OF UNDERSTANDING BETWEEN SC360 (Markham) Inc. and UniFOR n,r,Union llcsyndicat SUBJECT: COMPANY SECURING ALL NECESSARY WORK PERMITS During negotiations the Company agreed to secure any and all necessary work permits to comply with applicable legislation in regards to the averaging of the hours of work and overtime pay as per Article 12 and 13 of the Collective Agreement. Signed this __d]S,_/ __ day of __D__ oo__ ~-=--'-~·----' 20 /£. For the Union: \ 74