Welcome to Israel 2

ברוכים הבאים הביתה !Welcome Home

I am really excited to welcome you to Israel on behalf of Telfed – The South African Zionist Federation (Israel). Being an Olah myself I know that Contents: the first few days and weeks after your arrival can tend to be a bit 3 > Telfed Services overwhelming. You have landed in a different environment to what 4 > First Steps in Israel you may be used to – a new language, new home, neighbourhood, 9 > Olim Rights and Benefits shopping, schools, culture – the list is endless. 11 > Driver’s License You have, however, chosen to come and live in a wonderful, vibrant 14 > Telfed Regional Volunteers and dynamic country. Remember that Telfed is here to help you make 16 > Municipality Project Directors for New Olim your landing as soft as possible. We have a wide range of services and a dedicated, highly professional staff supported by many volunteers. We will certainly 18 > Emergency Preparedness do our utmost to make your absorption as smooth as possible so please reach out 19 > Glossary of Terms to us with any questions.

Telfed has come a long way from helping those brave Southern African soldiers who came to volunteer in the War of Independence in 1948. Over the past 70 years we have evolved and adapted to the various needs of the Southern African community in Israel and today we take great pride in being one of the most productive and Telfed | 09 7907800 active Aliyah support organizations in Israel, helping with the absorption of Olim from Southern Africa as well as Australia. [email protected] www.telfed.org.il We look forward to welcoming you to our Telfed family and wish you Follow us on Facebook (Telfed) every success in your Aliyah. and Instagram (telfed_israel) With warm regards and wishing you the best of luck. בהצלחה! Batya Shmukler Chairman 3 TELFED - THE SOUTH AFRICAN ZIONIST FEDERATION (ISRAEL) SERVICES

IMMIGRATION (ALIYAH): Each year, Telfed welcomes approximately crisis. One-off grants from SURF – a special urgent relief fund, can be 350 new immigrants (Olim) from South Africa and approximately 175 provided at times of crisis. Olim from Australia. A Telfed representative meets new Olim at Ben Contact: Ariela Siegel / [email protected] / 09-7907821. Gurion airport (Sundays-Thursdays, 6:00-22:00, excluding the Sabbath and Jewish Festivals) and guides them through their first steps of their ESP (ENDOWMENTS, SCHOLARSHIPS, PRAS): Aliyah. SASI (South Africans Studying in Israel) provides financial support to Southern African students coming to study in Israel in English or ABSORPTION (KLITA): Telfed’s Aliyah & Klita advisor assists both Hebrew, on a student visa (i.e. there is no requirement to make Aliyah). prospective and new Olim navigate the Israeli bureaucracy, offers SASI students are eligible to apply for needs-based accommodation advice, support and guidance and answers any questions that may arise. grants and scholarships, access to ulpan classes, cultural events and Contact: Daniela Shapira / [email protected] / 09-7907804. guidance from Telfed’s professional staff. Contact: Simone Pikas / [email protected] / 09-7907811. EMPLOYMENT: Telfed has an employment division, staffed by two highly trained professionals. They advise prospective and new Olim on PRAS scholarships are awarded to students who commit 94 hours of their employment prospects, how to get recognition from professional community service during the academic year to help absorb new Olim. authorities and ensure that CVs are acceptable to potential employers Assistance is given either to Oleh adults, those with special needs, in Israel. They also organize workshops and seminars and with Telfed’s the elderly or Oleh children by providing social activities, Hebrew Mentoring Programme and pair jobseekers with professionals in their conversation, help with homework, etc. field who offer information and advice. Annual scholarships are awarded to over 500 Southern African/ Contact: Yael Strausz / [email protected] / 09-7907815 Australian Olim and Israeli students in financial need. The funds are or Michal Merten / [email protected] provided by over 100 philanthropists and benefactors who entrust Telfed to manage their trust funds or family foundations. HOUSING: Telfed’s Housing Project provides 105 below-market-rate Contact: [email protected] / 09-7907817. rental apartments to Olim, for up to 3 years. The buildings are located in Ra’anana and in Tel Aviv. Contact: Dafna Rosenfeld / [email protected] / 09-7907808.

SOCIAL WELFARE: Telfed has a full-time social worker who attends to the needs of the community, new and veteran, young or old. Ariela offers face-to-face and over the phone counseling sessions, offering guidance both pre-Aliyah and after. At present, over 400 Southern Africans living in Israel are receiving financial assistance from Telfed either on a monthly or one-time basis to get them through a financial 4

EVENTS AND VOLUNTEERING: In keeping with the tradition of taking First Steps in Israel care of one another, Telfed has a dedicated staff member who works משרד הפנים – with an enthusiastic committee of volunteers to organize countrywide 1. Misrad Hapnim events. The volunteers work hand in hand with Telfed’s Events In general, all Olim Chadashim (new immigrants) are processed by Committee to organize get-togethers, lectures and social events on a Misrad Hapnim (Ministry of Interior) at the airport and given a temporary regular basis. 24 regional committees, assisted by approximately 250 Teudat Zehut. This is valid for 3 months. You will need to make an volunteers, are ready to welcome and absorb new Olim in cities and appointment with Misrad Hapnim in order to apply for a permanent smaller towns around Israel. Teudat Zehut (ID document). You can do so by going online at https:// Contact: Aviva Tal-Ohr / [email protected] / 09-7907805. myvisit.com/#!/home/provider/56 (this is in Hebrew) or by calling *3450. If you schedule an appointment for 3 months after your Aliyah date, you will be able to apply for an Israeli passport at the same time. If you are a Katin Chozer, Ezrach Oleh, former A-1 via holder, Oleh B’Shenit or Oleh Gorer Zakaut you will not be processed at the airport and will have to go to your local branch of Misrad Hapnim to apply for your Teudat Zehut. Most branches require you to schedule an appointment online (see above). Please bring with you: Teudat Oleh (Oleh booklet). LONE SOLDIERS: Lone Soldiers receive assistance, guidance, gifts Passports of all family members (from country of origin). and access to host families. Telfed organizes Lone Soldier events each 2 identical passport pictures for all adults over the age of 16. year and the Lone Soldiers Project in memory of Susan Sharon was The Civil Marriage / Divorce / Death of Spouse certificate with Apostille established to assist Lone Soldiers in their transition to civilian life after stamp. (Ishur Yahadut – אישור יהדות) – completing their army service. The original Proof of Judaism Contact: Daniela Shapira / [email protected] / 09-7907804 Conversion Papers (for converts of Judaism, if applicable) or WhatsApp 058-6608048. Birth certificates for all family members. Document received from Misrad Haklita (Ministry of Absorption) at the COMMUNITY AWARENESS: Telfed keeps its 25,000-strong community airport. You will need to have a Teudat Zehut before you can take any of abreast with news through our print magazine and by maintaining a the other steps! (If you are making Aliyah within Israel, you will also need website, Facebook and LinkedIn page, and sending monthly email a police clearance with an Apostille stamp.) newsletters. To subscribe, please contact: [email protected] 09-7907801| You are invited to share photos of your Aliyah journey with 2. Opening a Bank Account us on Facebook and Instagram (#telfed). To open a bank account, both spouses must be present. Married Olim Telfed website: www.telfed.org.il have to open a joint account in order to receive Sal Klita payments 5

(Absorption Basket) as a family. Make a small deposit when you open has to pay into Bituach Leumi each month. If you are employed, your the bank account as Misrad Haklita cannot transfer Sal Klita payments employer deducts the payment from your salary and pays Bituach to an inactive account. Leumi on your behalf (noted on your salary slip). If you are unemployed What to bring: or self-employed, you need to set up an account directly with Bituach Teudat Zehut and Teudat Oleh. Leumi. As an Oleh you do not need to pay Bituach Leumi during the Passport (from country of origin). first 6 months if you are unemployed during at time. If you are still not Cash, credit card or check to make a deposit into your new account. working after 6 months you can ask Misrad Haklita for “Dmei Kiyum” You will receive: which is an additional 6 months’ worth of financial assistance, during Bank account number. which time you also do not need to pay Bituach Leumi. After you have Instructions for online banking. been in Israel for one year, you will have to pay Bituach Leumi – either Opening statement with your bank account number and branch details through your employer or directly yourself. If you are a Pensioner, you – you will need this to arrange Sal Klita payments with Misrad Haklita. get the basic level of health coverage for free for 6 months, after which you need to go to Bituach Leumi to open an account with them. קופת חולים – (Kupat Cholim (Health Fund .3 משרד העלייה והקליטה – Israel has four state-mandated health care organizations, Kupot Cholim, 5. Misrad Ha’aliyah V’haklita that offer health care services for Israeli citizens. When you make Aliyah, Call your local branch of Misrad HaKlita Office (Ministry of Absorption) you can register for health coverage and choose your Kupat Cholim at to schedule an appointment with a personal Klita counselor: https:// the airport. Visit your local branch after a week to make sure that you www.gov.il/en/departments/Bureaus?OfficeId=27db3169- are in the system, find out about topping-up with an additional tier of ab0e-490c-af70-6d03133cb1f3 insurance and order your membership card. Bring with you the stamped What to bring: voucher that you received at the airport. Teudat Zehut and Teudat Oleh. You are not obligated to register for a health fund at the airport. If you Form stamped by your bank upon opening your Oleh bank account, do not sign up at this time, you can do so at a local post office by paying stating that money has been deposited therein. a small fee. You must bring the health voucher that you received at the Ktinim Chozrim and Ezrachim Olim need to bring their Israeli passports airport, Teudat Zehut and Teudat Oleh. At the post office, you will receive to this meeting, as it is here that they will sign up for health insurance. a registration form which you must take to your local Kupat Cholim You will receive: administrative office where you will receive your membership card. Sal Klita: Confirm on what dates the payments will be deposited into your bank account. Registration vouchers for Ulpan (Hebrew studies). Afterwards, you will ביטוח לאומי – Bituach Leumi .4 Bituach Leumi (National Insurance Institute) is the umbrella organization hand in the voucher to the desired Ulpan and it will cover your payment for a number of social services in Israel. It covers the basic health plan of for the 5 month program. You are eligible for the free Ulpan benefit the different Kupot Cholim and provides stipends for child allowances, within the first 18 months of making Aliyah. income support, pensions and workers’ compensation, etc. Every Israeli Details for the “Klita Online” service. Make sure that you are registered 6

and receive a password. This website will enable you to view your Sal child allowance at the hospital in which they are born. Klita payments, update personal information and learn about your What you need: benefits. Teudat Oleh. Advice on Oleh resources in your neighborhood. Teudat Zehut. Information regarding tuition assistance from the Student Authority. Birth certificate for each child. Bank account number and a letter confirming that you and your spouse .share a joint account מינהל לסטודנטים – Student Authority .6 If you are studying towards a recognized Israeli degree as a new Oleh then Bituach Leumi offers a personal savings plan for each one of your Minhal Le’Studentim (Student Authority) will pay approximately 10,000 children until they reach the age of 18, managed by a providence fund Shekels towards tuition fees per year for three years. or a bank of your choice. In this plan, Bituach Leumi will deposit NIS 50 If you are studying more than 10 hours a week of academic studies, you can per month into in the savings plan, in addition to the child allowance apply in the summer before the new academic year for our scholarships: for which is still being paid for your children. Parents will be able to add PRAS scholarship based on volunteering with the Oleh community (5,500 up to an additional NIS 50 per month from the child allowance, thus NIS ) and a scholarship based on financial need (up to 2,800 NIS): http:// doubling the deposit sum to NIS 100 per month. www.telfed.org.il/StudentsGeneral. ארנונה – If you are not a student, you can look into the option of applying to become 8. Arnona a PRAS Family/Client: All tenants, whether renters or property owners, are obligated to pay http://www.telfed.org.il/PRASProgFamilies Arnona (municipality taxes) that are calculated based on the size of the Being a PRAS Client means that a university student who receives a PRAS residence. Olim are granted up to a 90% discount on Arnona (for up scholarship can possibly be matched with your family and come to help you to 100 square meters) during one of their first two years in Israel. The out for 3 hours a week during the academic year. This can be a Big Brother/ amount of the discount is determined by your local municipality. Sister relationship for children, or offering adults practice in conversing What you need: in Hebrew and assisting with reading Hebrew documents, providing At the municipality, present your Arnona bill, rental contract or purchase companionship for the elderly or assisting those with special needs. agreement, Teudat Oleh and Teudat Zehut. Bring a reading of your water meter, since the previous tenant will be .charged for past usage קצבת ילדים – (Kitzbat Yeladim (Child Allowance .7 Kitzbat Yeladim is a monthly stipend all Israeli residents receive from the Foreign passports for both spouses. Israeli government for the children you have under the age of 18 who Please note: the Arnona reduction is generally not granted to Ktinim are living in Israel. After you visit Misrad Haklita, your child allowance Chozrim, or if you spent a significant amount of time as an A/1 should automatically be deposited into your Israeli bank account. Please (temporary resident) in the past and do not have a new Teudat Oleh. If make sure to check your account two months after Aliyah to make sure you fall into one of these categories, it is recommended to apply for the you are receiving the stipend. If you have not received it, please contact Arnona discount via the municipal “appeals committee.” Bituach Leumi. For any children born after Aliyah, submit the claim for It is advisable to apply for the Arnona discount as soon as you have 7

a rental contract or purchase agreement since the discount is not from the Israel Defense Force a year after making Aliyah. If you wish to retroactive and you can only apply within the first 24 months after enlist before this time, you need to contact the army directly and ask making Aliyah. them to bring forward your call-up date: write to Lishkaat Ha’Giyus (IDF Induction Centre) at [email protected] or call 03-7388888. Length of army service is determined by the IDF according to the age you רישום בית הספר – School Registration .9 Children ages 0-3 can be placed in private daycare centers, which you were upon arrival in Israel. Any stay in Israel for more than 4 consecutive can arrange directly with a facility of your choice. Registration for “Trom months (with short breaks in between) and after a cumulative stay of Chova” (pre-Kindergarten ages 3-4) or “Chova” (Kindergarten ages 180 days directly prior to making Aliyah will count in determining the 5-6) as well as junior high and high school, is through the education age of arrival. At time of print, the table for length of army service is the department of your local municipality. Registration for high school following: is through the school. School assignment for pre-Kindergarten and Kindergarten is according to the zone that you live in. Age on 22-27 Voluntary 28 and Arrival 18-19 20 21 Service up 10. Telfed Volunteers Non-combat Telfed has 24 regional committees, assisted by approximately 300 Single – minimum 18 32 months 24 months 24 months months Exempt volunteers, who are happy to welcome and absorb new Olim in cities Men and smaller towns all over Israel. The volunteers also work together Combat – minimum 24 months with Telfed staff members to organize get-togethers, lectures and social events on a regular basis. We hope that once you settle down, you too Married Non-combat Men – minimum 18 will join the volunteer committee in your region and help us to welcome 24 months 18 months 18 months months Exempt new Olim and organize events. without Combat – minimum child(ren) 24 months Voluntary Voluntary Voluntary Non-combat Married Service – Service – Service – – minimum 18 Men with months Exempt minimum minimum minimum child(ren) Combat – minimum 24 months 18 months 18 months 24 months Voluntary Non-combat Single Service – – minimum 12 24 months 12 months months Exempt Women minimum Combat – minimum 12 months 24 months Married women are exempt from service as well as men/women with צה”ל – IDF .11 An Oleh who is eligible for conscription will only receive call-up papers at least 1 child. 8

Religious girls can request to be exempt from the army and do national physicians for regular service up to the age of 38 and reserve duty service (Sherut Leumi) instead if they wish. only from the age of 39 to the age of 43. Married physicians and / or Future Lone Bnot Sherut Leumi volunteers can contact: mothers of children will not be enlisted. As a rule, the length of service is Yael Engelhart, Director of “Here Next Year” determined by the age upon arrival in Israel. Female doctors or dentists, Email: [email protected] and mobile: 050-7831737. who arrived in Israel before 30.6.2018, will not be required to serve. or Naama Degani, Director of “Ori” Female doctors or dentists who will arrive in Israel after 01.07.2018 and Email: [email protected] / Tel: 02-659-5800 who have not yet reached the age of 27 shall be called for regular service Bnot Sherut can contact one of the Sherut Leumi organizations: for a period of 24 months. Female doctors or dentists who arrived in -Aminadav https://aminadav.org.il/ Israel after 01.07.2018 at the age of 27 to 29 inclusive shall be referred to -Bat Ami http://bat-ami.org.il/ regular army service for a period of 18 months. -HaAguda Lehitnadvut https://sherut-leumi.co.il/datiot/ Army rules and regulations are subject to change. Statuses like Ezrach Religious boys who want to study in yeshiva can apply to defer their Oleh and Katin Chozer are considered differently than Olim Chadashim. army service. This must be organized in conjunction with the yeshiva. It is always best to check directly with the army regarding your specific situation. IDF: Doctors and Dentists The Defense Service Law enables recruitment of Oleh doctors / dentists to regular army service up to the age of 38 and reserve duty only from the age of 39 to the age of 43. As a rule, the length of service is determined by the age upon of arrival in Israel. Doctors who arrived in Israel before 30.06.2018 and who have not yet reached the age of 33 will be called for regular army service for a period of 18 months. Doctors aged 33 to 43 can be recruited for reserve service. Dentists who arrived in Israel before 30.06.2018 and have not yet reached the age of 30 will be called for regular service for a period of 18 months. Dentists aged 30 to 43 can be recruited for reserve service. Doctors or dentists who arrived in Israel after 01.07.2018 and who have not yet reached the age of 27 will be called for regular service for a period of 24 months. Doctors or dentists who arrived in Israel after 01.07.2018 aged 27 to 34 inclusive, will be called for regular service for a period of 20 months. Doctors or dentists between the ages of 35 and 43 חיילים בודדים - can be recruited for reserve duty. 12. Lone Soldiers Please let us know if you are going to be a Lone Soldier so we can add Female Olim Doctors: you to our Lone Soldier community and provide you with information, The Defense Service Law enables the recruitment of immigrant female guidance, gifts, invitations to special events, etc. 9 Olim Rights and Benefits This list is intended to provide a general picture. It is not binding. The Customs Free Importation: Olim are entitled to free importation of rights of each Oleh are granted according to his or her individual status household goods and electrical appliances (three container loads) within and in certain cases the Oleh (new immigrant) may be eligible for only three years from the date of Aliyah. Customs reductions on equipment some of these rights. for starting a business must be valued at no more than U.S. $36,000. Customs reduction on the purchase of a new car. VAT reduction on One way flight ticket to Israel and limited overweight allowance. the purchase of one new Israeli-made fridge and air conditioner.

Free transportation from Ben Gurion airport: including luggage and Rental Assistance: symbolic assistance for four years, starting from the pets, to your first destination. second year of Aliyah, for those not registered as property owners in Israel. Absorption basket (Sal Klitah): financial assistance for your first seven months in Israel, intended to assist with living expenses. Reduction in Arnona (Municipal Tax): up to a 90% for 12 out of the The amount of Sal Klitah is determined by age and family status. first 24 months in Israel. Check with your local Municipality for specific details about this benefit. Ulpan Hebrew studies: for five months, or ten months for pensioners. This must be used within the first 18 months after Aliyah, in the location Mortgage Rates: low interest rates for new Olim on the first NIS 150,000 closest to you. of the mortgage, for your first home in Israel. You will need a Teudat Zakaut (Certificate of Eligibility) issued by the Ministry of Housing, Health Coverage: Bituach Leumi (the National Insurance Institute) through your mortgage bank. For 15 years after making Aliyah. provides free basic coverage in any of the four Kupot Cholim (Health Funds) of your choice for the first year of Aliyah. The health funds are: Maccabi (phone *3555), Clalit (*2700), Leumit (phone 1700-507-597) and Meuhedet (*3833). Several supplemental health coverage options are available, for a fee, from each of the Kupot Cholim. Olim begin paying into Bituach Leumi as soon as they start working or as they begin the second year of Aliyah. If at this stage you are not working, it is up to you to contact Bituach Leumi and begin payment.

Please note, that in order to enjoy services Subsidized Tuition for a BA or MA degree: tuition is subsidized as an Israeli resident (including Kupat Cholim), if studies begin before age 27 for a BA and age 30 for an MA, AND if you must reside in Israel for at least 183 days a year! studies begin within three years of Aliyah. Time served in the IDF freezes all benefits. Students who are under 23 and also spent time on a MASA 10

programme will receive assistance for a Mechina – a year’s preparatory New Olim receive three points per month (NIS 645) for 18 months, two course. For further details, contact the Student Authority: points for the next 12 months and one point during the last 12 months. Haifa: It is essential to inform your employer that you are an Oleh/Olah when 15 Pal-Yam Street, tel: 04-863-1140 / 48/ 49, [email protected] you begin working. Jerusalem: Olim enjoy a 10 year tax exemption on financial income from abroad. 15 Hillel Street, tel: 02-621-4552 / 4545, For more information on both these benefits, please speak to a qualified [email protected] , TAKA program Rina 02-621-4540 tax consultant. Tel Aviv: 6 Esther Hamalka Street, tel: 03-520-9184, [email protected] Small Business Assistance: there is assistance available for the first 10 Be’er Sheva: years to start a small business. Contact Telfed’s Employment Counselor 31 Shazar Street, Beit Oshira, tel: 08-626-1286, [email protected] Yael Strausz for more information: [email protected]

Vocational Training courses and employment referral assistance: Financial Assistance for the employment of scientists, athletes and available for 10 years from date of Aliyah. artists. Please contact Misrad Haklita for details.

Monthly Child Allowances. Once registered with Bituach Leumi, parents will receive a monthly stipend per child up to the age of 18. There is a savings plan available with each bank to put aside 50 shekels per child per month from this stipend and Bituach Leumi will match it with 50 shekels. This is to ensure a college fund for later use.

National Insurance pensions for eligible pensioners. The pension age for women is 64 and for men it is 67. Citizens who have paid Bituach Leumi for at least 5 years before reaching the age of retirement, are eligible for a pension from the government. Those who are not eligible for a pension may apply for a Kitzbat Ziknah Meyuchedet (special old age allowance) which is based on an income test. Bituach Leumi will determine eligibility for this allowance.

Income Tax Benefits: For more information on any of these rights and benefits, These are available for three and a half years on income earned in Israel, please contact Telfed’s Aliyah and Klita Advisor based on a points system. At time of print, one point equals NIS 215. Daniela Shapira / [email protected] 11 Driver’s License Olim may drive in Israel using a valid foreign license for up to 1 year from the date of Aliyah. However, if you entered Israel within 12 months prior to your Aliyah entry date, the year count will start from this entry date. (Olim who were in Israel on a tourist visa prior to their Aliyah should assume this period is included in the year count). If you can prove that you have had a valid driver’s license for at least 5 years prior to making Aliyah, you will not have to take a road test. If you have not yet reached the age of 70, you will also not have to take an eye examination or medical test. You will still need to present the Green Form (Tofes Yarok) that is obtained from a licensed optician’s office, together with your foreign driver’s license. From age 70 and above, you will need to take an eye examination and do a medical test. You will also need to present the Green Form (Tofes Yarok) and foreign driver’s license. Please note that with or without the road test, the driver’s license conversion can only be done within 3 years of making Aliyah. If you cannot prove the above 5 year requirement, you will need to take a road test. Schedule a few lessons with a driving school and they will help schedule the test for you. You must present a valid foreign driver’s license issued at least 3 months prior to entry into Israel. A theory test is required only if the road test is failed twice. You can apply to convert your foreign license at the Regional Offices of Misrad Harishui (Bureau of Motor Vehicles) in Haifa, Jerusalem, Holon, Ramle, Rishon and Beer Sheva. The main number for Misrad Harishui is *5678 or 1-222-5678. If you do not have to take the eye exam you can get the Green Form for free. If you do need to take the eye exam it will involve a small fee. To get the Green Form from an optician’s office, please contact either Issta or Femi Premium to find out where their nearest branch is. See contact details below: Get the Green Form at one of the Issta stores: North City Address Name Phone number Hours Yokne’am 9 Rabin Blvd, Big Compound Optica Halperin 04-9891181 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-13:00 Kiryat Shmona 4 David Seleniger Optica North 04-6949088 Sun-Thu 8:00-13:00 16:00-19:00 Fridays and holiday eves 8:00-13:00 Zefat 4 Ha’Aliya Street, Sound Center Sound center 04-6925656 Sunday Monday Wednesday and Thursday 9:00-20:00 Tuesday Friday and holiday eves 9:00-14:00 Sakhnin 18 Alhsnin Street Optica Hory 04-6743413 Monday to Wednesday 9:00-13:30 15:30-19:30 Fridays and holiday eves 9:00-14:00 Nazareth 81 Paul VI Street Optics Nasir and Eyal 04-6577824 Monday Tuesday and Wednesday 9:00-19:00 Wednesday and Friday 9:00-15:00 Tiberias Lev Hagalil Building Optica Halperin 04-6721000 Sunday Monday Wednesday and Thursday 9:00-19:30 Tuesday 9:00-14:00 Friday and holiday eves 9:00-14:00 Haifa 8 Moshe Fleeman Street, complex Memsi Haifa in 04-8674343 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-14:00 Castra Western Gate cooperation with Ro’im 6/6 Umm el Fahm Square number 6, main road Hei Optics 04-6312661 Sun-Thu 9:30-19:00 12 Get the Green Form at one of the ISSTA stores:

South City Address Name Phone number Hours Qiryat Gat Lev Ha’Ir Mall, Paz Square 100 Optica Halperin 08-6889191 Sun-Thu 10:00-15:00 16:00-19:00 Fridays and holiday eves 9:30-13:30 Beer Sheva Grand Canyon, David Tuviyahu 125 memsi Beer Sheva 08-6270695 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-14:00 Eilat Sderot HaTmarim 2 Optica Halperin 08-6326262 Sun-Thu 9:30-15:00 16:00-19:00 Fridays and holiday eves 9:30-14:00 Taba border Departing to Sinai Sun-Thu 10:00-12:00 Fridays and holiday eves 9:00-10:00 crossing

Center City Address Name Phone number Hours Rishon Lezion Tehran Children’s 12 City Flag memsi Rison Lezion 03-5322720 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-14:00 Complex Behind Cinema City Rishon Lezion The G1 complex Near Home Center Optica Halperin 03-9615882 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-13:00 Tel Aviv 20 Harakevet Street memsi Tel Aviv 03-5641122 Sun-Thu 9:00-19:00 Fridays and holiday eves 9:00-14:00 Ramat 33 Ussishkin Street Opticlasa 03-5406144 Sunday Tuesday Wednesday and Thursday 9:30-13:30 16:00-19:00 Mondays Fridays Hasharon and holiday eves 9:30-14:00 Netanya 5 Giburaei Yisrael City Poleg memsi Netanya 09-8870610 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-14:00 Complex Netanya Or Yehuda 108 David Elazar Optica Shay Lee 03-9508187 Sun-Thu 9:30-13:30 16:00-19:00 Fridays and holiday eves 9:30-13:00

Jerusalem area City Address Name Phone number Hours Shilat 18 Industrial Area Under Rami, next Optica royiim 6/6 08-9297744 Sunday Monday Wednesday and Thursday 9:30-13:30 16:00-19:00 Tuesday Fridays to the red pirate and holiday eves 9:30-13:30 Modi’in Hamelachot boulevard 121 Ispro Optica Halperin 08-9268205 Sun-Thu 10:00-21:00 Fridays and holiday eves 10:00-14:00 Center Jerusalem Hadar Mall, Talpiot, 2nd floor memsi Jerusalem 02-6259711 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-14:00 Jerusalem 21 King George Street Optica royiim 6/6 02-6222416 Sun-Thu 9:30-14:30 16:00-19:00 Fridays and holiday eves 9:00-13:00 13 Get the Green Form at one of the Femi Premium stores:

City Address Name Phone number Hours

Ashkelon Power Center Complex, Sha’ar Ashkelon Optics Halperin 08-6729040 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-13:00 Tel Aviv Dizengoff Center Mall, Dizengoff 50 Optics Halperin 03-5254535 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-13:00 Afula Canyon of the Valleys, Yehoshua Hankin Optics Halperin 04-6523399 Sun-Thu 9:30-14:30, 16:00-19:00 Fridays and holiday eves 10:00-14:00 14 Main entrance 04-6404781 Jerusalem Malha Mall, 1 Betar Sport St., Jerusalem Optics Halperin 02-6306402 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-13:00 Acco Shalom Hagalil 1, The Akko Mall Optical c 04-6671778 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-13:00 Beer Sheva 1 Ben Zvi st Optics Center 08-6234440 Sun-Thu 9:00-19:00 Fridays and holiday eves 10:00-14:00 Kfar Saba Arim Mall, David Elazar Street Opticana 09-7677305 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-13:00 Hadera 27 Herzl Optical c 04-6201111 Sun-Thu 10:00-14:30, 15:30-19:00 Fridays and holiday eves 9:00-13:00 Carmiel 48 HaHaroshet st Opticianon 04-9580050 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-14:00 Haifa Derech Israel Bar Yehuda 111 Optical Center 04-3748666 Sun-Thu 10:00-19:00 Fridays and holiday eves 10:00-14:00 Rehovot 2 Jerusalem Road, corner of Madar st Meir Optics 08-9410733 Sun, Mon, Wed and Thu 9:00-19:30 Tuesday Fridays and holiday eves 9:00-13:30 Holon The Sadeb Center, 11 Rabinovich Street Unger Optics 03-5522712 Sun-Thu 9:00-19:00 Fridays and holiday eves 9:00-13:00 Nazareth Illit 19 Maale Itzhak La Optica 04-6001661 Sun-Thu 9:00-19:00 Fridays and holiday eves 9:00-13:00 Ramat Gan Ayalon Mall Eitel Optic 03-5224225 Sun-Thu 10:00-19:00 Fridays and holiday eves 10:00-14:00 Petah Tikva 72 Orlov st Borochov optica 03-9310327 Sun, Mon, Wed and Thu 9:00-13:30 16:00-19:00 Tuesday Fridays and holiday eves 8:30-13:30 Ashdod 9 Rogozin Optica Center 08-8565628 Sun, Mon, Wed and Thu 9:00-13:30 16:00-19:00 Tuesday Fridays and holiday eves 9:00-13:00 Ramla 2 Hagdud Haivry AC Optica 08-9252502 Sun-Thu 9:00-14:00 16:00-19:00 Fridays and holiday eves 9:00-14:00 Beit Shemesh Big Center, Yigal Allon Boulevard 3 Optics Halperin 02-9921347 Sun-Thu 10:00-19:00 Fridays and holiday eves 9:00-13:00 Nahariya 75 Herzl AC Optica 04-9001115 Sun-Thu 9:00-13:30 16:00-19:00 Fridays and holiday eves 9:00-14:00 Kfar Yasif Highway 70 Main Optics Nabil and 04-9968980 Tuesday Wednesday and Thursday 9:30-19:00 Wednesday Friday and holiday Hala Sabit eves 9:30-15:00 Tira Tariq Abed Elhay 50 Optica Da Vinci 09-7931064 Sun-Thu 10:00-14:00 16:00-20:00 Kafr Qasim A. Sultani Optica Kfar Kassem 03-9071708 Sun-Thu 10:00-14:00 16:00-20:00 14 Telfed Regional Volunteers

Over the years Telfed has managed to bring on board over 250 Southern African and Australian volunteers, who are happy to help Olim settle in smoothly. The list below is for your easy reference. Call upon the representative in your area for answers to questions that you might have pertaining to the services in the various cities. For example, where is a good hairdresser, does anyone know a good English Speaking pediatrician in the area, what about social activities? You might need an electrician, a plumber or even the name of a good supermarket in the region.

Regional Committee Name Phone Email Arava Yael Bekker 052-7977518 [email protected] Ashkelon Raphi Bloch 054-2007250 [email protected] Beer Sheva David Conroy 052-3458039 [email protected] Beit Shemesh Brian Spector 054-8131010 [email protected] Binyamin Gershon Schneider 052-2876475 [email protected] Eilat Jean Marc Benninghaus 052-9532516 [email protected] Galilee Issy Levitan 052-3756276 [email protected] Hadera Trudy Damelin 052-5478234 [email protected] Haifa Maya Shapira 054-7442694 [email protected] Herzlia Vered Mann 052-6505379 [email protected] Hod Hasharon Sharon Bernstein 054-6799696 [email protected] Jerusalem Roy Scher 054-4683751 [email protected] 15

Karmiel Nate Levinthal 050-8997606 [email protected] Kfar Sava Nitzchia Abro 054-4660555 [email protected] Kiryat Arba/Hebron Hills Menachem Yachad 055-6677067 [email protected] Ma’aleh Adumim Batsheva Binyamin 054-7354068 [email protected] Modiin Rebecca Johnstone 054-681-0138 [email protected] Modiin Jona Blecher 053-6095351 [email protected] Netanya Charlotte Wiener 054-7342187 [email protected] Raanana Stacy-Lee Heilbronn 050-877 9946 [email protected] Ramat Ha’Sharon Hertzel Katz 050-2501928 [email protected] Rishon Letzion Beryl Schmidt 052-7885077 [email protected] Tel-Aviv Mike Lieberthal 054-4991629 [email protected] Yad Binyamin Nachi Simon 054-2495404 [email protected] Zichron Yaákov Barbara Klingman 054-2043174 [email protected] 16 Municipality Project Directors for New Olim

City Name Number at office Cell number Email Haifa Smadar Stoler Porat 04-9111408 054-2341233 [email protected] [email protected] Jerusalem Jason Roth 02-5456900 054-2059619 [email protected] Jerusalem Israel Cohen 02-5456900 054-8077511 [email protected] Ariel Ella Weiner 03-9061692 050-3095191 [email protected] Ma’ale Adumim Eli Viazmeski 02-5418975 054-4965324 [email protected] Modi’in Sarah Mintzer 08-6882771 [email protected] Modi’in Shulamit Reznik 08-6104331 054-2228630 [email protected] Akko Yelena Nibilitzin 04-9956079 Carmiel Klaris Onker 04-9085535 054-6627241 [email protected] Carmiel Yulia Berman 04-9085514 052-6401889 [email protected] Maalot Irina Shleiffer 04-9956075 052-5703122 [email protected] Beit Shemesh Tami Elmaliach 02-9995540 050-4518889 [email protected] Beit Shemesh Miriam Gestewirt 052-8675001 [email protected] Netanya Tanya Yusufov 09-7880577 [email protected] 09-7880570 Tel Aviv Jill Reinach 03-7248394 052-6633311 [email protected] Ramat Gan Elisheva Akerson 03-7408841 [email protected] Kfar Saba Fernanda Hemnes 09-7679344 053-2225285 [email protected] Not for Olim Eilat Milena Model 08-6367571 050-8989155 [email protected] Ashdod Alexandra Berros 08-8521396 058-4220782 [email protected] Ashkelon Miriam Maimon 08-6750415 054-4925099 [email protected] Nahariya Irina Vanchevski 04-9879340 054-3362139 [email protected] Zefat Atara Shemesh 050-3759555 [email protected] Emek Yisrael Gregory Brodetsky 077-5525195 054-4642637 [email protected] 17

Beer Sheva Natalie Cesersky 08-6290018 052-4214497 [email protected] Beer Sheva Megan Turner 08-6487423 058-4597010 [email protected] [email protected] Eshkol Yulia Berman 052-8113825 [email protected] Tiberias Moshe Baudouin 04-6715706 052-8769742 [email protected] Upper Galilee Marina 050-7582897 Katzrin Eleonora Teplatzky 04-6850416 050-3015966 [email protected] Migdal Haemek Lydia Furman 04-6507771/01 054-5322836 [email protected] Jordan Valley Sagi Chaeka 04-6757685 054-7265669 [email protected] Jordan Valley Ella Levin 04-6757628 052-3864149 [email protected] Efrat Alissa Fried 02-9939390 050-7912581 [email protected] Extension 1 Rosh HaAyin Talia Smolch 052-3344700 [email protected] Zevulun Ari Shenar 04-9848665 054-5618541 [email protected] Afula Bella Kobinika 04-6524036 052-7332205 [email protected] Kiryat Yam Natalie Goldstein 04-6055116 058-7923267 [email protected] Shomron Axel Foss 054-3452152 [email protected] Gush Etzion Carolina Schuhl 054-3086822 [email protected] Hevel Eilat Dimitri Chizik 052-3383355 [email protected] Mateh Binyamin Caroline Lasri 054-2151318 [email protected] Arad Galit Ofek 08-9951722 054-3315615 [email protected] Ramat Hanegev Yanina Brodetsky 0542401202 [email protected] 18 EMERGENCY PREPAREDNESS

THE WEBSITES FOR HOMELAND SECURITY IN ISRAEL: IDF Home Front Command: http://www.oref.org.il/894-en/Pakar.aspx We advise that you read the information on the sites very carefully, and prepare accordingly. It is important to know that the sirens will sound in the morning and evening on certain days in the year, such as Yom HaZikaron when we remember our soldiers who have fallen in defense of the State of Israel or in terror attacks, or Yom HaShoah for victims of the Holocaust. This siren sound is a long single wail, which does not rise and fall. It will last for one or two minutes, depending on the time of day. Usually the siren sounds at 10 or 11 a.m. and at 8 p.m. In case of real emergency, the siren sound will rise and fall.

The Red Alert (Tzeva Adom – literally “Red Colour”) is an early-warning radar system installed by the Israel Defense Forces in several towns surrounding the Gaza Strip to warn civilians of imminent attack by rockets (usually Qassam rockets). Outside of areas serviced by the Red Color system, standard air raid sirens are used to warn of rocket attacks. Since 2014, alerts have been available on an iPhone application from the App Store. It was the most downloaded app in Israel in July 2014 during Operation Protective Edge. Users can select to receive alerts for rocket attacks nationwide, or only in their districts. The App is called Red Alert: Israel. EMERGENCY Police (Mishtarah) 100 Ambulance (Magen David Adom) *see instructions below 101 TELEPHONE Fire Department (Mechabe-esh) 102 NUMBERS Home Front (Pikud Haoref) 104 (In Hebrew only) 19

GAS MASK INFORMATION: Glossary of Terms Phone: *2237 (Israel Postal Authority) Website: http://www.oref.org.il Bituach Leumi – National Insurance (responsible for welfare FIRST AID GENERAL INSTRUCTIONS: payments, pensions, child benefits, and unemployment). 1. Look around to see what dangers you, others and the injured Kupat Cholim – National health fund. person may be exposed to. Remove the injured person from any Misrad Haklita – Ministry of Aliyah and Immigrant place where he and you are facing danger. Absorption- responsible for most Aliyah benefits. 2. Call one of the emergency numbers listed above. Misrad Hapnim – Ministry of the Interior (responsible for 3. If possible, give assistance to the injured person on the spot. issuing Teudat Zehut, passports, changing addresses, etc.). 4. Open the injured person’s airway (raise the lower jaw and remove Sal Klita – financial assistance paid once a month during the secretions). Ensure satisfactory breathing. first 6 months following Aliyah. 5. Stop hemorrhaging immediately. Teudat Oleh - booklet that proves one’s status as an Oleh and 6. If possible, ask the injured person where he/she is hurt. lists the Aliyah benefits as they are used. 7. Examine the injured person thoroughly. Teudat Zehut – identity card. 8. Speak to the injured person with encouraging words. Status Definitions: 9. Act with confidence. Oleh – New Immigrant WHAT TO DO IF THE SIREN SOUNDS WHILE YOU ARE IN A Ezrach Oleh – New Immigrant who is the child of an Israeli MOVING VEHICLE: Citizen residing abroad If you are in a car or other moving vehicle during an emergency, Katin Chozer – Returning Minor leave the vehicle as quickly as possible and head for the nearest Toshav Chozer – Returning Resident shelter. If there is no shelter nearby, then lie on the ground and Hizdamnut Shniya – former immigrant (under the age of 55 cover your head. Keep as far away as possible from buildings or glass years) who lived in Israel for less than 7 years and has been structures. Make sure you equip your car with a first aid kit. abroad for at least 5 years. WHAT TO DO IF YOU ARE IN A PUBLIC PLACE OR OUTDOORS Oleh Gorer Zakaut – Oleh who left before the Aliyah benefits WHEN THE SIREN SOUNDS : ran out and therefore has some rights that have been “frozen.” If you are in a public place or outdoors, locate the nearest shelter and Oleh B’Shenit – former immigrant who originally declared get there as quickly as possible. If you are indoors, then find cover in Arli (renounced one’s citizenship) and now wants to make the stairwell. If you cannot find a public shelter or stairwell, then lie Aliyah. on the ground and cover your head. Oleh Meyom Shevo – former immigrant, who previously Keep as far away as possible from glass structures and ceramic held an A1 visa, was in Israel for less than 2 years and did not bathroom tiles. receive Aliyah benefits. 20

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