UPDATE Trade

January 2019 Volume IV Issue VII Pages 32

TRANSFORMING TRAVEL CHOICES Social Media propelling tourism growth in the ME

BRACE YOURSELVES FOR True Arabian Getaway January 2019 1

Trade

Dear readers, PUBLISHER & CEO For our January issue, things get innovative and interactive with Varun Malhotra [email protected] the spin of social media in the wheels of travelling. Shaping the future of the travel fraternity in Middle East, social media, today, DIRECTOR is changing the conventional travel practices along with driving Pranav Khullar [email protected] rapid transformation in the region. Not only the countries in the UAE have a high proportion of youthful and tech savvy crowd, its VICE PRESIDENT home to a vast majority of population having access to smartphones Shelly C [email protected] but they are active users of social networks as well. Social media plays a major part in the dreaming phase of planning a trip as the ASSOCIATE EDITOR users often share their ideas and travelling experiences inspiring Gagneet Kaur others to consider it as their next holiday destination. We gauge ASST. EDITOR the growth of social media in the travel and tourism industry and Sayanti Halder the way it is influencing the travel choices in the ‘Special Feature’ and how various companies are capitalising on this opportunity REPORTER while keeping their audience on the toes with the latest outstanding Kritika Dua offerings which they can’t resist exploring. The leading names AGM SALES & MARKETING (MUMBAI) share the insights on how social media is acting as a travel inspiration and a decider in planning the next trip. Aarti Rajkhewa Moving ahead, we introduce a trendy off-beat destination catching eyeballs, Chile. With its diverse land and SR. MARKETING MANAGER impressive views Chile is creating a place for itself in the tourist map. In the ‘Hotel Feature’, we look at a Nidhi Hinduja hidden haven named Waldorf Astoria Ras Al Khaimah, the esteemed brand that initiated its journey from New CONSULTANT York. This stylish and sleek property with a sense of royal luxury has been luring the international travellers Anindya Malhotra, Jitin Mann since some time now. Taking a reroute from the treaded path of the Middle East, we put the spotlight on the extraordinary ART DIRECTOR destinations in Gulf Cooperation Council (GCC), something that the tourists should consider on their next Rakesh Kumar excursion. Furthermore, we get to know Emaar’s first female Emirati GM who is shattering the glass ceiling by breaking stereotypes, modifying conventional business practices and changing mindsets and attitudes. The ACCOUNTS career-oriented woman Sharihan Al Mashary with a passion for hospitality believes in bringing results. Chandan Kumar Jha, Swati Jauhari This issue brings news and reports about trade, special insights on hospitality, regional as well as aviation, ADMIN HEAD outbound market and technology and the latest in tourism in the Middle East. R Prem Lata We value your feedback and suggestions, so please do write to us on [email protected] EXECUTIVE-CIRCULATION Happy Reading! Hari Puri, Raja Rari

Head Office: TravelScapes Middle East F.Z.E.,SM-Office- A1-303F

Contents Versatile Media- 207, Satya Mansion, Commercial Complex, Ranjeet Nagar, New Delhi-110008 Special Feature...... 8 Hotel Feature...... 24 Contact: 011-45530380/83 TRANSFORMING TRAVEL CHOICES Waldorf Astoria Ras al Khaimah [email protected], Social Media propelling tourism growth in the TRULY TIMELESS web: www.travelscapesonline.com Middle East Waldorf Astoria Ras al Khaimah All information in TravelScapes is derived Going with the flow of digitalisation, the UAE is is upping the ante of impeccable service, from sources we consider reliable. It is passed also increasingly adapting to the social media remarkable ambiance and timeless repose on to our readers without any responsibility wave. TSME gauges the evident diversity of on our part. Opinions/views expressed by interactive digital experiences in various UAE third parties in abstract or interviews are not nations Around the World...... 26 necessarily shared by us. Material appearing Chile in the magazine cannot be reproduced in Spotlight...... 15 AN EXPERIENCE UNLIKE ANYTHING whole or in part(s)without prior permis- Chile is increasingly gaining a top spot in sion. The publisher reserves the right to TAKING THE 'MAN' OUT OF GENERAL the off-beat itineraries, particularly among refuse, withdraw or otherwise deal with all MANAGER those seeking the solace of nature or thrilling advertisements without explanation. All Emaar's first female Emirati GM breaking new adventures advertisements must comply with the Indian grounds Advertisement Code. The publisher will not In conversation with Sharihan Al Mashary, REGULARS be liable for any loss caused by any delay in General Manager of Manzil Downtown publication, error or failure of advertisement to appear. Trade...... 4 Footprinting Middle East...... 18 Hospitality...... 12 Owner and published by: Varun Malhotra, BRACE YOURSELVES FOR Aviation...... 20 Publisher, Editor, 207, Satya Mansion, TRUE ARABIAN GETAWAY Commercial Complex, Ranjeet Nagar, New TSME lists the best destinations in Gulf What’s On...... 22 Delhi-110008 and printed on his behalf at Acme Tradex India Pvt Ltd, B70, Sector 80, Cooperation Council (GCC) to look forward to Appointments...... 30 Phase II, Noida. in 2019 UPDATE Trade

Dubai port welcomes 25,000 cruise tourists on a single day ort Rashid received five international Pcruise liners at the Dubai Cruise Terminal on a single day, marking a historic milestone during the 2018/2019 season. The cruise lines originating from UK, US, Germany, Italy and Spain brought in over 25,000 tourists. The milestone event forms part of the ongoing efforts of the recently formed Dubai Cruise Committee to raise the profile of Dubai as a leading destination for winter sun cruising RezLive.com bags WTA and reaffirming its position as the “Cruise Hub of the Region”. award for B2B travel The cruise ships included Marella Cruises’ Marella Discovery, Aida Cruises’ Aida Prima, ezLive.com, a leading a B2B global MSC Cruises’ MSC Splendida, Pullmantur Six cruise lines with a total of seven ships Rreservation system, has won the Cruises’ Horizon and Celebrity Cruises’ will homeport in Dubai this season opening prestigious World Travels Awards for the Celebrity Constellation. Three of them marked up multiple options for tourists to choose in category “World’s Leading B2B Travel their maiden call to Dubai, while one marked its addition to over 20 other world-class cruise Provider” in the B2B travel industry. debut ship call of the cruise line to the region. lines operating longer international itineraries Winning the world travel award is an Meanwhile, three of these cruise lines will on which the tourist can choose to embark from achievement for RezLive.com, an award- be home porting in Dubai for the full season Dubai. The Cruise Terminal at Port Rashid winning brand that over the years, has operating the regular Arabian Gulf routes, with witnessed a noticeably growing traffic in cruise received thirty awards for the excellence of the remaining ships docking in the city for tourists in the last years. The number of cruise its product, service, technology and brand excursions and passenger turnaround as a part tourists to Dubai has doubled since 2014 from value. The company was felicitated in Grand of their long international programmes, said a 320,000 in 2013-2014 season to 625,000 in 2016- Gala Final Ceremony in Lisbon, Portugal. top official of Port Rashid. 2017, it stated. Jaal Shah, GMD for RezLive.com said, “This recognition is the result of our incomparable product, in-house technology, which is backed by strong support service Nakheel’s USD 182 million Dubai to the travel partners across the globe. The World Travel Award winner status shows dominance and reach of our Product across beachfront resort on track the globe..” aster developer MNakheel said work was progressing as per schedule on ATS Travel, Amadeus the AED 670 million (USD182 million) beachfront resort sign six-year and water park being jointly developed with Spain’s RIU partnership Hotels & Resorts in Dubai, UAE. TS Travel, a leading travel management The 800-room resort is taking Acompany in the UAE and Amadeus shape at Deira Islands, with all have signed a six-year agreement that will accommodation floors almost Resorts are delivering a new fitness complex, children’s club enable ATS to provide comprehensive complete and roofing work hospitality concept for Dubai: and Water Park. Two major new travel solutions to corporate and individual under way, it stated. four-star, family-orientated, Nakheel projects – The Night travellers around the world. Façade and installation work all-inclusive beachfront Market and Deira Mall – are Through its alignment with Amadeus, ATS at the nine-storey property – the accommodation. The resort, nearby, it stated. will focus on automation of the company’s first international hospitality RIU’s first in the region, is one Deira Islands, where Nakheel digital processes, using platforms such as joint venture for Nakheel and of the emirate’s largest in terms has invested more than Dh 8.8 Amadeus Touchless Suite to streamline the first all-inclusive four-star of rooms. billion in infrastructure and operations and increase efficiency. Saleem family beach resort in Dubai Located on a prime seafront project construction so far, will Sharif, Deputy MD, ATS Travel, said, – will begin early next year, it plot at Nakheel’s new, 15.3-sq- add 40 km of coastline to Dubai. “Working with Amadeus will provide us with added. km Deira Islands coastal city, the The development is expected the tools to build towards our goals, and we Under the joint venture, resort features seven food and to have a population of 250,000, are very pleased to expand our partnership Nakheel and RIU Hotels & beverage outlets, three pools, a and create 80,000 jobs, it added. with them in the years ahead.”

4 January 2019

UPDATE Trade

Arab council approves Bahrain's tourism proposal he Arab Ministerial Council for Tourism Abu Dhabi wins bids to host four Thas approved a recommendation presented by Bahrain Tourism and Exhibitions Authority global conferences (BTEA) on the utilisation of the Arab tourism data and statistics. bu Dhabi National Exhibitions Company events, with its world-class infrastructure, The council invited the technical committee A(Adnec) and Abu Dhabi Convention cutting-edge technology and extensive, to discuss the implementation of the solutions Bureau, a division of the Department of adaptable space spanning 133,000 sq m, mentioned, a BTEA statement said. Culture and Tourism – Abu Dhabi (DCT Abu capable of hosting events, exhibitions and BTEA Chief Executive Officer Shaikh Khaled Dhabi) have teamed up to win bids to host congresses of any size or capacity bin Humood Al Khalifa headed Bahrain’s four leading international conferences in Abu Saif Saeed Ghobash, Undersecretary, DCT delegation at the 21st session of the council, Dhabi. Abu Dhabi, said, “Abu Dhabi is now firmly which took place at the Arab Academy for All of them being held in the Middle established as a major player on the global Science, Technology and Maritime Transport East region for the first time, said an Adnec events stage, able to excel at hosting the Headquarters in Alexandria, Egypt. The meeting statement. world’s most prominent conferences and discussed 13 topics relating to land, maritime These wins include the World Congress exhibitions. and air transport including the preparation for of Nephrology, the Annual Conference of “Working in partnership with our the joint meeting between ministers of tourism the International Society for Pediatric and colleagues at Adnec to secure these and culture in the region which aims to build Adolescent Diabetes (ISPAD) Congress, the conferences for the Emirate is further effective partnerships among Arab countries in International Baccalaureate (IB) Africa, proof of the great strides we are making in the field of cultural tourism. Europe, Middle East Global Conference, and positioning Abu Dhabi as a destination of The heads of delegations also reviewed the XIV World Association for Psychosocial choice for a whole host of major international the latest tourism data and statistics with Rehabilitation (WAPR) World Congress. The organisations. These successes also reinforce the aim of reinforcing the Arab Tourism and Abu Dhabi National Exhibition Centre, the our support for local partners, with hotels and Sustainable Development Strategy 2030 in host venue of these congresses, continues DMCs, as well as conference venues, in line to the field of tourism within the region and to maintain its global position among the directly benefit from the increase in footfall enhancing the quality of services provided by preferred venues for hosting conference and that will accompany such conferences.” travel and tourism agencies

VFS launches visa application centre in Baghdad

FS Global has opened a new Joint Visa was officially inaugurated by Oleg Berezin, VApplication Centre in Baghdad, Iraq, Consul General to the Embassy of Ukraine offering enhanced convenience to the residents in Iraq. of the country. Vinay Malhotra, Regional Group COO - In a statement, VFS Global said the new Middle East, South Asia & China, VFS Global, centre in Baghdad offers visa application said, “Visa applicants will find the new centre services for Belgium and Ukraine with plans a cutting-edge facility offering services all to add visa application submission services to under one roof, with an aim to better cater more countries over the coming months. to applicants’ needs and comfort. Currently The new Joint Visa Application Centre, the centre provides seamless visa submission which has ample space to accommodate services to travellers applying for visas to the rising number of visa applicants in Iraq, Belgium and Ukraine.”

6 January 2019 DMC Dubai DMC

Head Office :- JUST CLICK TRAVELS PVT. LTD. Plot No.-30, Shivaji Marg, Najafgarh Road, Industrial Area, New Delhi-110015.

Dubai Office :- JUST CLICK TOURISM LLC, Office-603 AL Jawhara Building Bank, Street Bur Dubai. Azerbaijan Office :- JUST CLICK TRAVELS LLC, 5, Fazayi Bayramov Street, Baku-1000, Azerbaijan. Special Feature Transforming Travel choices

Social Media propelling tourism growth in the Middlle East Adoption of social media is growing rapidly around the world. Going with the flow of digitalisation, the United Arab Emirates (UAE) is also increasingly adapting to the social media wave. TSME gauges the evident diversity of interactive digital experiences in various UAE nations and how it is modifying the conventional travel practices By Kritika Dua

Technology advancements are spurring innovation active penetration of the internet. Thus, the rise marketing to promote itself as a preferred in the tourism industry, making it grow by leaps in usage of visually orientated social networks, destination, both regionally and internationally. and bounds. The results of the digital wave are video and messaging apps is shaping the Social Media, that has that has taken the manifold and for all to see, wherein bookings are millennial travel trends. travel industry by storm, is a new ‘must-have’ confirmed within seconds and an entire trip can People often find holiday inspiration on social travel accessory in the market and has gradually be planned with a single click. Social media is media and like to share their ideas, research, changed the way people plan their holidays therefore playing a pivotal role in revolutionising reviews and deals with friends and family and will have an even bigger part in the future. the tourism industry that is being utilised to via social networks. The reach and smart use Many of the Middle Eastern hotels have pulled advance the business. Various cities in the United of digital and social media are reshaping the up their socks, attracting eyeballs through the Arab Emirates (UAE) are looking beyond the Dubai's travel and tourism industry. The use of Instagram worthy pictures of the property, their conventional notions of travel. digital media throughout the traveller journey enticing F&B services and exclusive offerings, The Global Digital Report 2018 by ‘We Are is also continuing to grow with online travel to stay ahead in the digital race as well as retain Social’ reveals that there are 3.2 billion active and accommodation bookings, virtual tours and increase their popularity. The Destination social media users (with nine in 10 of those and online reviews gaining popularity. DCTCM Management Companies also shape the travel users access their chosen platforms via mobile continues to invest in promoting user-generated itineraries of its patrons, taking care of the devices), akin to 43 per cent of the world's content such as the successful ‘#MyDubai’ logistic services, who come across their social population and interestingly, it was 30 per cent initiative followed by 'Dubai Expert’ and 'Dubai media handles or advertisements, various tour last year. Remaining in sync and at times ahead Way’. 'Dubai Expert’ is an online educational packages occasionally pop up scrolling through of the global curve in terms of utilising social game created exclusively for travel agents in Facebook. media, the Middle East nations such as Saudi international markets whereas ‘Dubai Way’ is We speak to the top representatives of Arabia and the UAE are among the leading an online training tool to train customer-facing tourism boards, hotels and DMC's to better nations across the world when we talk about staff. With the ever-increasing numbers of users understand how they are utilising this magic social media growth and its advantages. This is across the social media channels of Department tool for their fuelling growth, increasing driven by a huge population of digitally savvy of Culture and Tourism - Abu Dhabi, UAE’s visibility and continuing to stay relevant with youth, extensive smartphone ownership and capital is now focusing more and more on digital the changing paradigms.

8 January 2019 Special Feature

ISSAM KAZIM, CEO, Dubai Corporation for Tourism and Commerce Marketing (DCTCM) The Middle East region is young, with 40 per cent this change in the media landscape and collaborating of its people under the age of 25 and its population with various industry partners has helped us expand expected to rise by almost 50 per cent over the next the visitor base. Working with key influencers to curate 25 years. The travel and tourism industry today is at content that best resonates with their market has the centre of a multi-faceted demand shift driven by pumped organic interest in people to visit Dubai. these generational and demographic changes. Real- Advanced mechanisms such as ‘Sprinklr’, a social time in-person experiences have pushed the industry listening tool helps us track relevant conversations to navigate social media channels and meet customer that use Dubai-related keywords, respond to queries expectations in innovative ways to increase revenue and and digitally engage with the audiences. It also helps visitor numbers. With travellers increasingly consuming to monitor and filter the content according to the content through social networks to plan their trips, audience preferences, engage with influencers and tourism boards have the opportunity to constantly celebs visiting Dubai and benchmark against other connect with these potential consumers. Understanding destinations.

ALI HASSAN AL SHAIBA, Executive Director of Marketing and Communication, Department of Culture and Tourism - Abu Dhabi

Abu Dhabi realises both the power and the necessity The use of ‘influencers’ has revolutionised the travel of communicating to our current and target audiences industry and is something we actively engage in. through social media and is using the latest, cutting- Partnering with social media influencers and bringing edge technology available to expand our digital them to Abu Dhabi to experience us as a destination presence. For our social channels, we produce tailored, first-hand, results in authentic content and is very multi-language content for each of our varied target effective in reaching large swathes of our target markets and strive to ensure that we are optimising audiences. To further enhance our digital presence our presence by reaching the most relevant audiences. and promote Abu Dhabi to the world, we partner with As digital and social media are tools supported by leading organisations and companies such as Google, data, they provide us with the opportunity to plan our TripAdvisor, Facebook, Twitter, Beautiful Destinations campaigns based on what we know to be most relevant and many more. and appealing to the different markets.

SUNEET GOENKA, Group Managing Director, Red Apple Travel

Middle East is today one of world’s preferred tourist interest in the ME and several companies are moving spot, destinations like Dubai, Abu Dhabi and Egypt in sync with the social media age: introducing new with their excellent facilities, delectable cuisine products, increasing awareness about the offerings and and amazing attractions attract flock of vacationers. sharing/reposting the traveller experiences. Reports indicate that revenue earned through tourism Going digital, the inbound holidaymakers know that from just the GCC is set to grow exponentially. there is a lot more to enjoy and explore. We, at Red The fusion of the traditional and the trendy, the Apple Travel, are leveraging our social media presence outstanding blend of the attractions presents in this region. This region gives large groups/ families holidaymakers with many selfie moments, Instagram- a chance to enjoy a foreign vacation within their able pictures and Face Time chats to kindle interest. budget. Our impressive 2300+ followers on Facebook These images which are uploaded and shared on and Instagram are served with remarkable products their social media platforms work wonders to arouse we introduce, discounts and attractions that we have.

SEEMA PANDE, Commercial Director, Kempinski Hotel Mall of the Emirates

We consider social media as one of the most customers. Unlike traditional media, we can target revolutionary tool that has helped shape the them with high precision and monitor the campaigns hospitality industry in the past decade. It is a form in real time. Using the data and feedback, we can of communication to our guests, past, present and tweak and fine-tune the campaign further to increase future, to keep them up-to-date on the latest news and efficiency and return on investment. This level of facilities Kempinski Hotel Mall of the Emirates has communication with clients was almost unheard of to offer. Should they have a query, they can interact in the past and part of the reason for our success. We on the spot and have it answered within minutes, believe, social media is a diverse tool, that in the right reducing time and cost of communication for a simple hands, has infinite potential to achieve business goals, yet crucial query. may it be for communication or commercial reasons. We also advertise on social media to reach potential

January 2019 9 Special Feature

SAMIR MEHTA, General Manager, Arabian Adventures The online and social media channels continue to grow Facebook and last month’s content had 22,000 as key sources for searching, influencing and booking impressions. Our rating remains consistently high at the destination. Stakeholders across this region are around 4.7. Whereas, we have nearly 9000 followers increasing engagement and investment to be relevant on Instagram, it is particularly useful for social media in this landscape. Arabian Adventures has an extensive influencer content and sharing the ‘live on tour’ content presence and wide reach on Facebook, Instagram and from our customers. In addition, it gives us a channel to Twitter with a combined fan base of over 46,000. We showcase what to expect on each tour or safari as well are committed to sharing unique and engaging content, as showing expert recommendations for visitors from on each of our channels, with our followers presenting our tour guides who have a vast local knowledge. We our products and services in a creative way. do see good and growing sales conversion from social We reach around 36,000 people a month through media with a good value from these bookings.

VISHAL VIRK, Country Head, Abatera Group

Internet plays a vital role in the promotion of packages price range beforehand which helps them to make in online travel companies and DMCs. But now a vast an informed decision. In recent times, social media is majority of the population is constantly active on the turning crucial for the travel industry and is impacting it social media platforms. I have witnessed a shift from a the most as it’s a leisure and entertainment industry. We, conventional way of approaching the customers towards at Abatera Group, realise its weightage and implications utilising digital media for better engagement and wider in the near future. Having our own SMO and IT teams, reach. People have shifted from the conventional SEO we understand that every media platform is crucial as model to SMO. Surfing through Facebook, they often each has a vital role to play, collectively which makes come across several travel packages popping up and a better platform for the company’s promotion and drop an inquiry, if interested. It starts with an idea retaining its position in the market. We completely turning into an enquiry which eventually leads to a utilise the opportunity to increase the visibility and holiday. This is the among the best ways as the users reach of the travel packages and further promote our get a visual idea of the destination, reviews and the brand through required channels.

KYP CHARALAMBOUS, Vice President- Sales, Atlantis, The Palm, Dubai

Social media has changed almost every single facet of the world’s top ten. So we realise the importance of the the travel industry thanks to its ability to document ‘visual’ when generating awareness and becoming a one’s holiday minute-by-minute and deliver ‘in-person’ destination when people visit Dubai. Diners will take experience followers. A few more obvious ways that a photo when they visit Hakkasan for example, so we has impacted hotels is that customer service and have to develop a location within the restaurant that is complaints have to be dealt with properly which has very ownable for the brand. Another example is when elevated the industry and helped improve standards. we develop menus, we ensure certain signature dishes With social media now being one of the top sources for not only taste great but photograph beautifully as well. researching the places for the next holiday, especially This is proving a great way to help potential travellers for millennials, we are quite fortunate that Atlantis, discover our property and for us to visually bring to The Palm is an aesthetically pleasing property. Being life the amazing experiences offered during a stay at the most Instagrammed hotel in Dubai, we are among Atlantis, The Palm.

RAED KAI, Director of Sales & Marketing, The Ritz-Carlton, Dubai

Social media has changed the way we travel. Today, vacation, till the organising, booking, experiencing it has become the prime form of word of mouth and sharing stages, we make sure to engage and marketing and the travel industry in the Middle East interact with our guests through all the five stages of heavily relies upon it. It helps not just to increase travel. For us, User Generated Content is the key as it brand awareness but to drive more footfall, engage helps to motivate our future guests with aspirational with the guests in a better manner and provide end-to- real-life stories. We are really glad that Department end customer care. of Tourism and Commerce Marketing (DTCM), The Ritz-Carlton, Dubai at The Walk, JBR aims at Dubai is quite strong when it comes to initiating inspiring life’s most meaningful journeys. Social integrated marketing campaigns and that we are able media is the best way that we can leverage off this, to collaborate with them in order to curate incredible as most people are always planning their travel over content, especially for social media usage. the internet. Right from the dreaming phase of the

10 January 2019

UPDATE Hospitality

Airbnb New Year’s eve bookings Armani named world’s spike in UAE leading hotel at WTA rmani Hotel Dubai, the iconic hotel he number of people The surge in bookings to stay Globally, guests using Airbnb Ain Burj Khalifa, was honoured with Tstaying in homes listed on in Airbnb properties throughout over the New Year period has the recognition ‘World’s Leading Hotel’ by Airbnb in the UAE is set to the UAE is led by visitors from grown hugely over the past the World Travel Awards that honour the more than double during New the US and the UK, while decade. On December 31, 2009, achievement of excellence in the global Year’s Eve, the company said. domestic travel from residents Airbnb calculated that 1,400 travel and tourism industry. The popular global platform within the UAE is also proving people used the platform to This prestigious award recognises is currently seeing a 108 per cent hugely popular. The top New book a home away from home. the exceptional world-class guest spike in bookings during the Year’s Eve destination for guests Founder Brian Chesky tweeted experiences and exemplary services New Year period, as travellers travelling from the UAE is last NYE that over three million offered by the hotel to luxury head to the Emirates to enjoy Dubai, with many locals looking people stayed in Airbnb listed connoisseurs and discerning travellers the celebrations. This figure to celebrate in the region, properties during the turn of from around the world. Armani Hotel is only expected to rise as the closely followed by Cape Town, the year. Dubai celebrates the ‘Stay with Armani’ holiday season approaches. London, Beirut and Paris. His Highness Sheikh philosophy promising a ‘home-away- Hamdan bin Mohammed bin from-home’ experience in Dubai. Rashid Al Maktoum, Crown Armani Hotel Dubai offers truly Prince, Dubai and Chairman distinctive and connecting lifestyle of the Dubai Executive experiences, showcasing excellence Council, declared the aim through its sophisticated comfort, award- to attract 21 to 23 million winning restaurants, and its unrivalled tourists by 2022 and Airbnb Armani/Spa, which has also collected a provides an alternative number of significant accolades this year, a choice of accommodation statement said. option helping to support the touristic vision and goals of the UAE, the company added. Saja AlMadinah Hotel celebrates first Hotel industry must adopt proactive anniversary aja Hotels & Resorts, a leading Saudi strategies, says expert Shotel and condominium management and operation company, recently he region's hospitality sector needs to customers, but a multi-faceted approach is celebrated the first anniversary of its Tinvest in new, proactive strategies in much more likely to help them emerge more Saja AlMadinah Hotel in Madinah, Saudi order to thrive in an increasingly competitive strongly when conditions improve.” Arabia. The four-star hotel is just steps market, which is set to see supply climb to Allison believes that hoteliers who away from the Prophet's (PBUH) Mosque record levels in the next 12 months. focus solely on cutting rates risk devaluing in the city. Potential approaches, which can avoid their brand equity in the long-run because Mohannad Bin Nabeel Khogeer, CEO, Saja a "race to the bottom" on prices, will be customers will be reluctant to pay more Company said, “We are extremely proud to among the key talking points at the Gulf and when conditions improve. Allison says celebrate the first anniversary of the hotel. Indian Ocean Hotel Investors' Summit 2019 other key actions hotel owners should The past year demonstrated our success in (GIOHIS) in Abu Dhabi on February 4 and 5. consider in order to see their brand through providing visitors to Madinah with the best With another 30,000 new rooms set the current supply spike include seeking convenient accommodation in the city. Our to create a supply glut in Dubai and large out new market segments, especially from long standing experience in hospitality that pipelines in Abu Dhabi, Muscat and Saudi India, China and Africa as well as South exceeds 40 years was a game changer in Arabia, hotel owners who embrace change East Asia, reviewing their cost structures creating our success during the first year of and take advantage of opportunities specific to see where fundamental changes can be operations. We have set future expansion to the market conditions will be the best made and more. plans that include managing and operating equipped to deliver long-term growth, says Dealing with the oversupply ‘crunch’ is other hotels in different cities, and utilise our Simon Allison, CEO of hotel owners' alliance, just one of the major talking points that expertise in providing management services HOFTEL, and organiser of GIOHIS. will be discussed in detail at GIOHIS 2019. for hotels for further plans. Our efforts in He says, "There is a big temptation GIOHIS will take place at the Park Hyatt, this regard are in line with the Kingdom’s during a period of oversupply for hoteliers Abu Dhabi, with an evening reception at The Vision 2030 that aims to increase the to focus on price reductions alone to attract Louvre, Abu Dhabi. number of pilgrims and Umrah visitors.”

12 January 2019 UPDATE Hospitality

Wyndham to add three new hotels Jeddah hotels hit by supply growth in in historic area of Dubai November yndham Hotels & Resorts, the hotel Wgiant with a large global presence reliminary data for November 2018 from of over 9,000 hotels across more than 80 Panalytics firm STR for Jeddah, Saudi countries, is set to increase its footprint in Arabia indicates negative performance Dubai with three new managed hotels as comparisons affected by continued supply part of the Deira Waterfront Development growth. Supply was up by 8.1 per cent year- by Ithra Dubai, a wholly owned subsidiary of over-year, while demand grew only 3.4 per Investment Corporation of Dubai (ICD). cent during the month, STR said, based on The hotels will operate under the daily data from November. Wyndham, Days by Wyndham and Super 8 by Hotel occupancy was down 4.3 per cent Wyndham brands. as against a growth of 43.9 per cent in the Also known as the Deira Enrichment corresponding period last year. Project, Ithra Dubai’s development is a mixed- Average daily rate (ADR) was down by 10.1 use area situated along the Dubai Creek in the will enhance this busy and bustling part per cent to SR624.69 (USD 166.7) and revenue southern part of Deira. Communal facilities, of Dubai, and will add to its rich tapestry per available room (RevPAR) fell 14 per cent to public amenities and open spaces will create woven by communities past and present. SR274.35. a dynamic urban community along the shores The collaboration with Wyndham Hotels & Strong supply continues to affect of the Dubai Creek and will deliver key Resorts will bring a new dimension to the performance levels in the market. Additionally, commercial growth opportunities for the city. area’s hospitality services and will elevate and STR analysts note that the winter months are The addition of three new hotels to the facilitate new pathways for trade and business typically slower for Jeddah hotels as King first phase of the development will also draw in the heart of Dubai’s commercial district.” Salman’s entourage and government officials domestic and international business and “The addition of three of our most head back to Riyadh. leisure visitors looking for accommodation iconic global brands to this important area suited to a range of budgets. demonstrates Wyndham Hotels & Resorts’ “We are very excited to welcome commitment to Dubai and the Middle East Swiss-Belhotel signs Wyndham Hotels & Resorts as a partner region as a whole,” said Ignace Bauwens, of our flagship development in Deira,” said Regional Vice President for Middle East, Issam Galadari, Director and CEO of Ithra Eurasia and Africa, Wyndham Hotels & pact to manage Dubai. “Ithra Dubai’s development in Deira Resorts. Bahrain hotel wiss-Belhotel International, which Scurrently manages a portfolio of more than Hyatt Place opens in Riyadh 145 hotels and resorts worldwide, has signed a management agreement with HRR Properties yatt has announced introduce our select services for Swiss-Belsuites Admiral Juffair in Bahrain. Hthe opening of Hyatt portfolio to the Kingdom Featuring 174 keys (studios, one-, two- Place Riyadh Al Sulaimania, of Saudi Arabia with the and three-bedroom suites and three unique marking the introduction opening of the first Hyatt penthouses), equipped with outstanding of the Hyatt Place brand to Place hotel,” said General facilities, the hotel is expected to begin Saudi Arabia. Manager Adnan Haider. operations by mid-2019. Developed by Saudi “This hotel strengthens Gavin M Faull, Chairman and President of Marhaba Hospitality & Hyatt’s position in the Swiss-Belhotel International, said, “Swiss- Tourism Company, Hyatt region as a brand leader and Belsuites is a distinctive brand that delivers a Place Riyadh Al Sulaimania showcases a different type of compelling guest experience. We are delighted joins Hyatt Regency Riyadh extended stay brand, Hyatt guest and hotel experience, to introduce it in the gulf region with a Olaya, Park Hyatt Jeddah House, to Saudi Arabia. one centred around casual unique property like Swiss-Belsuites Admiral and Jabal Omar Hyatt The Hyatt Place brand hospitality and purposeful Juffair and very excited to partner with the Regency Makkah, further is rooted in the provision service in a smartly-designed HRR Properties. We have a strong presence strengthening Hyatt’s of stylish, comfortable and environment. We are in Bahrain and this latest addition to our portfolio of brands in Saudi seamless experiences for confident that both business portfolio will further strengthen our offering Arabia and overall brand guests, accommodating and leisure travellers will in the Kingdom.” footprint in the Middle East. lifestyles and familiar enjoy the modern design, Designed for both business and leisure Later this year, Hyatt routines with a promise of easy accessibility and travellers, the hotel is strategically located House Jeddah Sari Street is purposeful service and an pioneering service concepts right at the start of the vibrant American Alley expected to open, marking uncomplicated stay. offered at Hyatt Place Riyadh facing the US navy base. the introduction of Hyatt’s “We are excited to Al Sulaimania.”

January 2019 13 Report

MIDDLE EAST GAINS MORE PROMINENCE AT WTM LONDON 2018

uring the World Travel Market (WTM) eight shows under one roof and attracts 50,000 in Jordan planned for Expo 2020 in Dubai, DLondon this year, the Middle East region delegates from 182 countries and regions. The opportunities in the Middle East and the latest witnessed a total of 75,326 on-stand meetings, Middle East region at WTM facilitates more travel trends for the region were all hotly which were conducted by over 6,700 industry than 75,000 meetings with more than 6,000 debated topics in the Middle East & Africa professionals. Taking that impressive figure delegates interested in Middle East countries.” Inspiration Zone. Increased security, rising into account, each of the 309 exhibitors had an The Middle East welcomed a total of 58 million demand and growing competition in the Middle average of 243 on-stand meetings. tourists, according to the UNWTO, a five per East region are opening up tourism, according to Of the 10,500 buyers at WTM London from cent jump in 2016. In 2017, travellers from the Euromonitor’s Travel Trends research. the WTM Buyers’ Club, 2,803 attended to Middle East account for more than 60 per cent Senior analyst Lea Meyer told the audience specifically do business with Middle Eastern the majority of global outbound spend – at USD at the Middle East & Africa Inspiration Zone exhibitors. The UAE proved to be the most in- 62.2 billion in 2017. inbound arrivals are expected to record a demand destination, with 2,159 buyers wishing “Another huge international market is the compound aggregate growth rate (CAGR) of six to buy products from the country, while 1,369 Muslim travel sector, which will contribute USD per cent between now and 2023, making MEA buyers were interested in doing business with 183 billion to global GDP by 2020. Statistics one of the fastest-growing regions, second only Iran; 610 with Bahrain and 540 with Iraq. Last from the ‘Global Economic Impact of Muslim to the Asia Pacific. In the same time period, year’s exhibition witnessed a total of 935,129 on Tourism and Future Growth Projection: MEA is set to be the second fastest growing stand meetings, generating over USD 4.07 billion 2017-2020’ report launched at WTM London, region in terms of disposable income. in industry deals. presented as part of WTM’s first-ever session Saudi Arabia is forecast to achieve a CAGR Looking ahead, WTM London 2018 saw the dedicated to halal tourism. Muslim travel of 7.4 per cent. For the first time in 2018, Saudi introduction of Regional Inspiration Zones, and halal-friendly travel cover the same areas Arabia issued tourist visas, as part of its strategy which were the centre point of the regions of interest” shared Press. “Like many of the of boosting international visitor figures. The in attendance. They acted as idea hubs for growing verticals in travel, the impetus for audience was also given a snapshot of the debate, research and analysis of the regions Muslim tourism is coming from Asia, both latest developments for Expo 2020, the hugely tourism industry and will play host to content in terms of inbound and outbound. Asia has anticipated mega-event taking place in Dubai in sessions, networking events and festivals. Some started to benefit from Muslim inbound travel two years’ time. Expo 2020 will open on October of the confirmed sessions on the Middle East expenditure and the new research says that, by 20 for six months, closing on April 10, during Inspiration Zones included a dedicated session 2020, 1.2 million jobs will be directly supported which time 25 million people are expected to on Halal tourism and food tourism. by Muslim travel segment. The global number visit. Laura Faulkner, UK Commissioner, Expo Senior Director of WTM London, Simon will be around 2.3 million.” 2020 Dubai, described the event as “the largest Press declared, “WTM London is effectively On day three of WTM 2018, Gastrodiplomacy event on earth. The Olympics of tourism”.

14 January 2019 Spotlight TAKING THE 'MAN' OUT OF MANAGER EMAAR'S FIRST FEMALE EMIRATI GM BREAKING NEW GROUNDS In the crowd of ever-rising competition and fierce match for reaching the top,Sharihan Al Mashary, General Manager of Manzil Downtown has always been breaking stereotypes, oddities, traditional business guidelines and mindsets. Al Mashary shares how she, with her newest tag would revolutionise the ideologies in UAE's hospitality sector

Sharihan Al Mashary By Sayanti Halder

With her recent appointment as the General Manager of Manzil in the industry. “Every element of the hotel operations is important; Downtown in the city of Dubai, Al Mashary created a bookmark in however, I always start with people. In a business of serving people, it the chapters of Middle East’s hospitality industry. With her new is all about creating an efficient, effective and empowering system — label followed by huge responsibility, the UAE national Al Mashary is rebuilding it all on the fundamentals of meritocracy and objectivity. I expected to introduce new folds of ideas in the hotel service industry. will be making a few operational changes to drive the hotel’s growth and “I was exhilarated when I first heard the news and saw this role as an continue delivering exceptional customer service standards. I will also opportunity to demonstrate my 12 years of experience in the industry. be looking at engaging the emerging talent in this industry,” informs Al Being the first female Emirati General Manager with a proven track record Mashary when asked about her core focus in developing the property’s is the first step to a generational paradigm shift in the region’s hospitality repute in the market. industry. Serving my country has always been my number one priority. I am very proud of my country’s leaders’ trust in me. It is my national obligation to commit my life to the industry and shape the nation’s vocational and technical education for hospitality and help achieve the country’s sustainable development goals,” she shares with utmost pride and fortitude. Quite recently, Al Mashary took the helm of the 197-key property from her predecessor Ahmed Elnawawy who was in the role for only a span of six months. Mandated with supporting the management team in driving the hotel operations, Al Mashary has a strong knowledge and understanding of the hospitality and tourism sector, especially in strategic business development and driving Corporate Social Responsibility (CSR) initiatives. As a co-founding member of Global Sustainability Network (GSN), Al Mashary has been actively involved Manzil Downtown with United Nation's Sustainable Development Goals (SDGs) and plans to implement few of such initiatives in her property to contribute When asked about Al Mashary’s ideas for spearheading fresh towards achieving the goals for the country and within the group. philosophies into the hospitality industry of UAE, she says that her team “It is like a ripple effect, the global goals are our focus: gender parity, is looking at achieving global as well as national CSR goals as the group’s youth employment, climate-change, sustainable economic growth and objectives and strategies are aligned with SDGs and UAE government’s vocational and technical education. It is our corporate, ethical and moral global initiatives. “The aim is to promote youth development and duty to be responsible as global citizens,” she adds. employment in the industry by collaborating with hospitality Holding onto the Emirati roots, Al Mashary would be looked upon to educational institutions schools and encouraging students through bring in the truest sense of Arab hospitality as CEO Olivier Harnisch of TVET (Technical and Vocational Education and Training) programmes,” Emaar Hospitality Group once stated, “With several years of experience she further explains. in the hospitality industry, Sharihan will bring exceptional insights, as an With the new initiatives come new beginnings and the foundation that Emirati, to drive the day-to-day operations of the hotel, which is popular Al Mashary has sworn to accelerate, would unquestionably transport among Arab guests.” He also prompted that Al Mashary is expected to firsthand signs of progress in both the Emaar Hospitality Group as well serve as an inspiration for young Emiratis to pursue rewarding careers as the complete hotel trade in her vicinity.

January 2019 15 HOTEL & SUITES BY WYNDHAM AJMAN

Sheikh Khalifa Bin Zayed Street P.O. Box 31631 Ajman UAE Phone: 971 6 7031 11 Fax: +971 6 7403 000 Sheikh Humaid Bin Rashid Al Nuaimi Street, [email protected] | ramadaajman.com P.O. Box 15554, Ajman, U.A.E Phone: +971 6 701 4444 Fax: +971 6 7014455 [email protected] | wyndhamgardenajman.com

BY WYNDHAM BEACH HOTEL AJMAN

Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, P.O. Box : 18888, U.A.E. Phone: 971 6 742 9999 Fax: +971 6 7421 999 16 January 2019 [email protected] | ramadabeachajman.com HOTEL & SUITES BY WYNDHAM AJMAN

Sheikh Khalifa Bin Zayed Street P.O. Box 31631 Ajman UAE Phone: 971 6 7031 11 Fax: +971 6 7403 000 Sheikh Humaid Bin Rashid Al Nuaimi Street, [email protected] | ramadaajman.com P.O. Box 15554, Ajman, U.A.E Phone: +971 6 701 4444 Fax: +971 6 7014455 [email protected] | wyndhamgardenajman.com

BY WYNDHAM BEACH HOTEL AJMAN

Sheikh Humaid Bin Rashid Al Nuaimi Street, Ajman, P.O. Box : 18888, U.A.E. Phone: 971 6 742 9999 Fax: +971 6 7421 999 [email protected] | ramadabeachajman.com UPDATEFOOTPRINTING MiddleTrade East

Brace yourselves for True Arabian Getaway Rerouting the Middle Eastern excursion with a fascinating mix of modern world and cultural history, the modern capitals offer an expansive variety of food, adventure, beaches and sand dunes. TSME lists the best destinations in Gulf Cooperation Council (GCC) to look forward to in 2019

By Kritika Dua

18 January 2019 FOOTPRINTING Middle East

Place of dreams: Manama Bursting with activities: Amman The capital city of Bahrain, Manama offers an eclectic mix of Arabian and A melange of old and new can be found in Jordan’s capital Amman from Persian cultures which shaped the history and lifestyle of its people. To get a the ancient Roman ruins to labyrinthine souks and trendy cafés. The glimpse of the traditional Bahrain, visit the Bab-Al-Bahrain market with the sunset view from the Citadel located on top of Amman’s highest hill is signature arched gate as entrance. Visit the stalls to purchase garments, food, truly splendid offering panoramic views of the complete city. In the lively gold and pearls, a historic tradition. The Al-Fateh Mosque decked with Italian and vibrant bazaar of Amman various household items are sold alongside marble is spread across an area of 6,500 square meters. The dome is made perfumes, fruits, spices and garments. A road dotted with colourful pots, of fibreglass that glows at night and has twelve stained glass windows. The umbrellas and cafes marks the Rainbow Street. A great place to buy central chandelier was made in Austria and is surrounded by several hand- souvenirs and taste Jordan’s street food, the place also has cinema halls and blown round lamps made in France. Other attractions of Manama include pubs. There are various ice cream shops on the road to savour a customised Qal’at al-Bahrain, Beit Sheikh Isa bin Ali, Al Areen Wildlife Park. scoop. Explore the Souk Jara near Rainbow Street, wherein tourist can purchase traditional Jordanian artifacts and traditional food.

A stint in the desert: Doha Rising and shining: Ajman A trip to Doha is incomplete without riding a camel and going on a desert Home to ancient forts and luxurious resorts, Ajman has some interesting safari. It’s one of the classic adventure experiences here. The Museum attractions that the tourists should explore. Built in the Ajman Fort dating of Islamic Art (MIA) is considered to be Qatar’s most significant cultural back to the 18th century, The Ajman Museum was once Ajman's first line landmark presenting Islamic art from three continents over a span of 1400 of defense featuring an excellent display of Emirati weapons and rare years. It houses some of the oldest and most treasured artefacts from the archaeological finds. The museum provides a glimpse of Ajman’s past Middle East. The amazing man-made island The Pearl Qatar or Arabian wherein the exhibits highlight its traditional local lifestyle. To spend some Riviera is an epitome of luxury famed for its haute cuisine, premium time amidst nature and for some serious bird watching, head to Al Zorah entertainment and lifestyle. Qatar’s iconic desert fort Zubarah Fort now Nature Reserve. Plenty of Pink flamingos can be spotted here and the serves as a wonderful museum and is only an hour’s drive outside of Doha. mangroves attract bird watchers to check out close to 60 different species Visitors can also explore Al Koot fort and West Mound-Skyline viewpoint of birds. Tourists can explore the Ajman Dhow Building Yard and Corniche, and end the day by strolling around the Souq Waqif market. climb the foothills of the Hajar Mountains or visit the inland enclaves Al Manama and Al Masfout.

January 2019 19 UPDATE Aviation Turkish Airlines load factor tops 81 pc in Nov urkish Airlines said that the passenger growth trend continued in TNovember with an increase of four per cent year-on-year in the number of passengers carried reaching 5.5 million passengers and load factor went up to 81.4 per cent. Total load factor improved by two points during the month, compared to the same period of 2017, while international load factor increased by three points to 81 per cent, domestic load factor reached 84 per cent. International-to-international transfer passengers (transit passengers) went up by approximately eight per cent, while the number of international passengers-excluding international-to-international transfer passengers (transit passengers) went up by 13 per cent. Dubai International passenger In November, cargo/mail volume continued the double digit growth trend and increased by 25 per cent, compared to the same period of 2017. numbers top seven million in Oct Main contributors to this growth in cargo/mail volume are N. America with 45 per cent, Africa with 32 per cent, Far East with 23 per cent and ubai International Airport (DXB) started the final quarter of Europe with 21 per cent increase. Dthe year on a positive note with seven million plus customers According to the January-November 2018 Traffic Results, during passing through its doors in October. There was moderate growth January- November, increase in demand and total number of passengers in October (2.1 per cent year-on-year), helping the hub’s traffic to was 10 per cent, over the same period of last year. Total number of reach 74.5 million passengers for the year. passengers reached to 69.7 million. Customers served: 7,007,823 in October (2.1 per cent) taking DXB’s year to date numbers to 74,529,259 (+1.5 per cent). Baggage volumes: 5.7 million bags (+4 per cent) passed through the airport’s sophisticated 175 km long baggage system during October. A traditionally strong market, India remained DXB’s top destination country by customer volume, with total traffic reaching 999,771 during the month. The UK was second with 502,890 customers, followed by Saudi Arabia with 444,803 customers. Other markets of note include the U.S. (231,688 customers) and China (200,765). The top three cities were London (302,139 customers), Mumbai (204,753) and New Delhi (184,669). North America held its position as the fastest growing region with 14.4 per cent, growth, followed by Africa at 9.8 per cent and CIS growing eight per cent.

flydubai re-launches flights to Chittagong Air Arabia launches flight ubai-based flydubai recently has announced the start of flights to Prague Dto Chittagong in Bangladesh, with the re-launch service set to begin on January 20, 2019 with daily flights. ir Arabia recently launched its inaugural flight to a new European Sudhir Sreedharan, Senior Vice President Commercial Adestination, Prague in Czech Republic, direct from Sharjah. The (UAE, GCC, Subcontinent and Africa) at flydubai said, “We are flight departed Sharjah International Airport at 07:35 hours and landed in delighted that flydubai is returning to Chittagong. It reaffirms our Prague Vaclav Havel Airport at 11:20 hours local time. commitment to serving underserved destinations and with daily The six hour 50-minute flight operates five times a week, every flights we look forward to our passengers benefiting from our direct Tuesday, Wednesday, Thursday, Saturday and Sunday. On Tuesdays and and convenient flights to Dubai and beyond.” Sundays, the departing flight leaves Sharjah at 07:35 hours and arrives Emirates will codeshare on this route as part of the Emirates in Prague at 11:20 hours local time; the return flight departs Prague at flydubai partnership announced in July 2017. For bookings under 12:00 and arrives in Sharjah the following morning at 21:00 hours. On the codeshare, Emirates passengers will receive complimentary Wednesdays, Thursdays and Saturdays, the departing flight leaves Sharjah meals and the Emirates checked baggage allowance on flights at 15:35 hours and arrives in Prague at 19:20 hours local time; the return operated by flydubai in Economy class. With the partnership, flight departs Prague at 21:05 and arrives in Sharjah the following morning passengers from Bangladesh will have an opportunity to travel via at 06:05 hours. Dubai to hundreds of destinations all over the world. Air Arabia, currently operates flights to more than 150 routes across the globe from four hubs located in the Middle East and North Africa.

20 January 2019 UPDATE Aviation

SalamAir receives first A320neo in Oman

alamAir has become the first Oman-based carrier to receive the Snew Airbus A320neo aircraft making it one of the early Middle East recipients and operators of the highly rated model. The aircraft’s name is ‘Wadi Shab’, one of the key famous tourist attractions in the Sultanate and was selected by SalamAir’s customers over the airline’s social media platforms. This delivery of ‘Wadi Al Shab’ is part of Oman’s first budget airline fleet expansion strategy to cater to its expanding network and providing exceptional customer service and on time performance, Aviation safety summit while adding new destinations. The delivered aircraft is on a lease to purchase option along with another five Airbus A320neo expected to focuses on new rules join SalamAir’s fleet by Q1 2019. “As one of the fastest growing cost-effective carriers in the ew regulations, safety culture and machine learning have set new region, the addition of the Airbus A320neo will allow us to continue Nchallenges for the global aviation industry, a major aviation safety expanding our operations whether domestically or regionally,” said summit in Dubai heard recently. Captain Mohamed Ahmed, CEO of SalamAir. The 6th annual World Aviation Safety Summit revealed some of the “The A320neo engine is significantly quieter in comparison with the biggest safety challenges and trends facing the international industry A320. Its fuel-efficiency results in an unparalleled load capacity, while on day one of the event, which was hosted by the Dubai Civil Aviation its lower CO2 emissions means an improved carbon footprint, and. Authority (DCAA). These qualities are all in sync with SalamAir proposition to our guests These trends include developments in regulation and how machine when it comes to offering high levels of customer service, convenience, learning and artificial intelligence can provide new solutions to aviation and comfort,” he added, safety in the coming years, said speakers at the event that concluded at . Roda Al Bustan, Dubai. The developments in regulation session focused on how harmonisation of national law and regulations is needed with those of industry-leading states. Khalid Al Arif, Executive Director Aviation Safety and Environment sector, Dubai Civil Aviation Authority focused on the regional scene. He spoke about how the Middle East air transport industry has witnessed rapid growth and development, which has brought a range of safety challenges. Increasing demand for air routes along with high levels of aircraft and UAV movements in a crowded airspace are some of these challenges. He called for more collaboration around safety management and incident prevention, as well as comprehensive and effective planning. ME carriers see 4.4pc rise in passengers in October iddle East carriers experienced a 4.4 per volatile, passenger volumes are trending up marked a rebound from 5.5 pc growth recorded Mcent rise in demand in October compared solidly in seasonally-adjusted terms. in September, which was an eight-month low. to last year, slowest among the regions for African airlines’ traffic grew 6.8 pc Capacity also grew 6.3 pc and load factor was the seventh time in 12 months, said the year-on-year in October, raised from six flat at 81.1 pc, matching last year’s record for the International Air Transport Association (IATA) per cent annual growth in September. The month. in a new report. upward trend in passenger demand remains October international passenger demand rose It was, however, an increase over the 3.3 per strong notwithstanding challenges in the 6.3 pc compared to October 2017, up from 5.1 cent increase in September. Capacity increased economic backdrop of the continent’s pc growth in September. Airlines in all regions 6.4 per cent, and load factor slid 1.3 percentage largest economies, Nigeria and South Africa. recorded gains. Total capacity climbed 6.1 pc points to 69.8 per cent, lowest among regions, Capacity rose 5.5 pc and load factor climbed and load factor increased 0.1 pc point to 79.8 pc. added the IATA report. 0.9 pc points to 70.3 pc. Asia-Pacific airlines’ traffic rose 5.8 per cent Carriers have been buffeted by policy Globally, passenger traffic results for October compared to the year-ago period, up from 5.4 measures and geopolitical tensions in recent showed that demand (measured in revenue per cent year-over-year growth in September. years, including the ban on portable electronic passenger kilometres, or RPKs) rose 6.3 pc Capacity climbed 5.4 per cent and load factor devices and travel restrictions. However, while compared to the same month last year. This rose 0.3 pc points to 78.9 pc.

January 2019 21 UPDATE What's on

Jumeirah Group opens first luxury Saudi Arabia launches UNESCO heritage site 'eco-conscious' resort restoration umeirah Group, a global luxury hospitality of world-class theme parks including Yas audi King Salman has launched the Jcompany and a member of Dubai Holding, Waterworld, Ferrari World and the recently Srestoration of UNESCO world heritage has announced the opening of Jumeirah at opened Warner Bros. World. site at Al Turaif in Ad Diriyah region of the Saadiyat Island Resort in Abu Dhabi, the José Silva, Chief Executive Officer, kingdom. A historical district, Al Turaif is said group’s first luxury “eco-conscious” resort. Jumeirah Group, said, “We are proud to bring to be one of the only living museums and the The resort overlooks 400-m of Jumeirah to Saadiyat Island and to open largest mud-brick city in the world. mesmerising sand dunes and provides our second luxury hotel in Abu Dhabi. The This comes as part of a development a luxurious, family-friendly and opening is a significant landmark in achieving program of the ancient Ad Diriyah city which environmentally-sensitive holiday our strategic expansion goals worldwide and is aimed at developing a vibrant, modern destination, just 10 minutes’ drive from Abu is our sixth Jumeirah hotel to open this year. community for residents as a must-visit Dhabi city centre. We are confident that Jumeirah at Saadiyat destination in the heart of the kingdom. Saadiyat Island is undergoing a remarkable Island Resort will further enhance Abu Dhabi Leading GCC dignitaries and top Saudi officials transformation into a world-class leisure, as a distinct and diverse tourist destination, attended the event which is aimed at helping culturally connected and residential and we look forward to welcoming guests transform the Ad Diriyah city in Riyadh into destination. The Louvre Abu Dhabi, also from the local community as well as a touristic and cultural hub in the heart of the located on the island, opened last year to international travellers. We anticipate it will kingdom. international acclaim and has since received be a very popular and welcome addition to The Riyadh Development Authority (RDA), over a million visitors. It will be joined by the Saadiyat.” formerly Arriyadh Development Authority, was Zayed National Museum and the Guggenheim The hotel comprises 293 beautifully mandated to oversee the complex restoration Abu Dhabi, making the island a hub for global designed modern, sunlit rooms that overlook and development program up until the launch. culture, arts and entertainment. The resort is the open ocean, six panoramic suites with The Ad Diriyah Gate Development Authority only 10 minutes away from Yas Island, famous floor-to-ceiling windows and private (DGDA), formed in 2017 with a mandate from for hosting the annual Formula 1 Etihad balconies, plus eight private two-, three- and HRH Crown Prince Mohammed Bin Salman Airways Abu Dhabi Grand Prix, Yas Mall (the four-bedroom villas with their own private to preserve and develop Ad Diriyah, will now second largest mall in the UAE) and a variety pools. begin operating at Turaif and continue the journey to transform Ad Diriyah into a globally renowned gathering place with the support RDA and other authorities. DGDA Secretary General Ahmed Al Khateeb Bahrain Autumn Fair to feature said, "Ad Diriyah has a special place in the heart of all Saudis. We thank our brothers and sisters at the Riyadh Development Authority 650 stalls for all the extensive work that has been ore than 650 stalls from 19 countries speciality food, fashion, beauty, home décor, conducted in this historic city as we pause to Mwill take part in Bahrain’s Autumn technology, toys, textiles and much more. reflect on the rich history of our nation." Fair which returns for its 30th edition from “With a wide range of products and "We are committed to developing Ad Diriyah January 23 to 31. excellent dining options, the Autumn Fair is Gate, starting with an extensive beautification Held under the patronage of the Bahrain the perfect opportunity for friends and family project of the areas surrounding Ad Diriyah Ministry of Industry, Commerce and Tourism, to meet in the New Year. Visitors can look and Al Turaif and creating spaces for families. this nine-day retail festival will be held at forward to discovering bargains, new-to- This work has already begun, with thousands the Bahrain International Exhibition and market products and old customer favourites of square meters of green surfaces added to Ad Convention Centre. from local and international traders in a Diriyah, and 14,000 trees and shrubs planted," A huge variety of goods will go on sale friendly, festive atmosphere,” said UBM AEM noted Al Khateeb. at this 15,400 sq m extravaganza, including Project Manager Yaqoob Ali.

22 January 2019

UPDATE Hotel Feature Waldorf Astoria Ras al Khaimah Truly Timeless Since the growth has been incredible in the recent years for Ras al Khaimah, the luxury resorts have been captivating the travellers with its splendid views and pristine beachfronts. Waldorf Astoria Ras al Khaimah is upping the ante of impeccable service, remarkable ambiance and timeless repose By Kritika Dua

24 January 2019 UPDATE Hotel Feature

Business with Pleasure: Waldorf Astoria Ras al Khaimah encompasses multi-functional and state-of-the-art event spaces offering pristine views of the Arabian Sea or the famed Al Hamra championship golf course. A large boardroom with an extravagant marble table, Al Hamra Boardroom has live conferencing facilities, LCD television, screen and a projector. The business centre serves these Living Spaces: rooms with a comprehensive range of services. Each room The hotel seamlessly blends sophistication in its Location: is named after precious stones architecture, style and design. Offering elegant An ideal destination for a memorable getaway, Waldorf metals or the famous pearl accommodation, the 346 deluxe rooms and suites Astoria Ras al Khaimah is cradled by the Hajar fishing industry in the area such offer the luxuries of space and mildness. Each room Mountains, a reputed golf course, white sandy beaches as Ruby, Luuli, Almaaz, Dahab, extends to at least 56 square metres offering a range and the azure waters of the Arabian Gulf. Delivering a Fadda and Gewaher. All of the of panoramic views including King and Queen meeting rooms have an eclectic bespoke experience, the strategically located hotel is Deluxe rooms with golf view and balcony, King and mix of Italian lighting, screens mere 50 minutes from the Dubai International Airport and sound systems. There is a Queen Deluxe Room with sea view and balcony aptly brings the matchless service that Waldorf is known for selection of break-out rooms mirroring the palatial surroundings. The hotel also to one of the most fetching beach front locations in the for easy coffee breaks and light features King Classic Rooms, Queen Classic Rooms, Middle East. snacking. King Tower Suite and many more.

REJUVENATE YOUR SENSES: A refuge to restore the senses amid an oasis of serenity, the Waldorf Astoria spa offers signature treatments amalgamated with care creating an atmosphere where guests can truly surrender for a physical and mental well-being. Two differing product lines are used in the spa: Voya and QMS Medicosmetics. Voya is a complete organic range using sustainable seaweed products which is one of the strengths of spa experience at Waldorf Astoria RAK. These organic products have been produced on the shores of Ireland. QMS Medicosmetics is a powerful and intelligent skincare formulation based on a scientific logic. The decadent treatments exude a sense of peace. The 12 treatment rooms are furnished to alleviate the effect of various treatments and to afford privacy, as distinctive zones are set aside for male and female guests. The secluded relaxation room embraces the environments with the thermal areas spoiling its guests with choices such as aroma steam, sauna, herbal bath, ice chute, fresh and tropical showers. The crowning glory of the Waldorf Astoria Spa is the VIP treatment room where couples can have a sense of peace and tranquillity of togetherness.

January 2019 25 AROUND The World

AnChile experience unlike anything Under the sky brimmed with stars lies the world’s driest desert, Chile where its diverse landscapes are a sensory treat and the spectacular sight of the glaciers and volcanoes are not worth a miss. As it is increasingly gaining a top spot in the off-beat itineraries, particularly among those seeking the solace of nature or thrilling adventures, TSME gives travellers some good reasons to add this beautiful country to their bucket lists By Kritika Dua

26 January 2019 AROUND The World

Witness the white wonders: Patagonia Glaciers

There is a lot of snowy beauty to see in Patagonia, the glaciers themselves make for a memorable sight, especially when a chunk of ice breaks off and crashes straight into the waters. Strap on the ice boots to explore Patagonia’s finest glaciers including Perito Moreno Glacier, Viedma Glacier, Grey Glacier and Balmaceda and Serrano glaciers. Located in the Los Glaciares National Park, Perito Moreno Glacier stretches out for miles before coming to a stop. It’s one of the most popular tourist attractions in the Argentinian Patagonia. The ice giant Grey Glacier which is among world’s most impressive glaciers also captivates huge visitors’ attention. A boat trip around the Balmaceda and Serrano glaciers is one of the most picturesque sites in the entire area.

Moonlike landscape: Valle de la Luna

What makes Valle de la Luna distinct is that its large sand dunes and stone formations has close resemblance to the surface of the moon, giving the region its other name, Valley of the Moon. This striking landscape, located in the Atacama Desert, is the beautiful outcome of centuries of winds and floods on the sand and stone of the region. It is NASA’s favourite place to carry out expeditions since it is so similar to Mars. Among its highlights are its dry lake beds, which are white due to the deposited salt and the region's many archaeologically significant caverns.

January 2019 27 AROUND The World

An adventure tourism hub: Pucon

A quaint touristy town in the middle of the southern Lake District, Pucón boasts of a Villarrica Lake as well as the snow-capped Villarrica Volcano, something that makes it Chile’s famed tourist locales for adrenaline junkies. Offering a wide variety of adventure and recreational activities to travellers including water skiing, snow skiing, canopying, trekking, white water rafting and kayaking and if you crave yet more adrenaline, then try hands at snowboarding on the steep slopes of the nearby snow-capped mountains. That’s not all! Adventure enthusiasts can also climb the Villarrica volcano here. Indulge in a spa experience where the warm and healing waters will invigorate the senses.

Unique native species: National Parks

Lauca National Park is a birdwatchers heaven and is home to over 140 species including Andean geese, crested ducks, Chilean flamingos and the massive Andean condor. It is located in Chile’s far north, in the Andean range and is among the country’s top tourist attractions. Lauca National Park’s most striking feature is Lago Chungará, one of the world’s highest lakes. Looming over it is the Volcán Parinacota, a dormant volcano with a twin brother, Volcán Pomerape, just across the border with Bolivia. Those travelling with family should not miss visiting these national parks. Huerquehue National Park will be a fun outing for the kids as they can spot native wildlife here such as Pudú, world’s smallest deer while the adults can take pleasure in the silent and still ancient araucaria forests.

Spot penguins: Magdalena Island

Hailed as the largest penguin colony in southern Chile, Los Pingüinos Natural Monument is a cosy abode of 120,000 Magellanic penguins. Interestingly, Pingüinos is Spanish for penguins. The Natural Monument is located on the small Magdalena Island, accessible only by guided boat tours, are also home to large colonies of seals and sea lions. It lies 35km (22 miles) northeast of the city of Punta Arenas. The best time to spot these adorable creatures is in September or October as each year the birds migrate back here and find their mate. By the end of March, the penguins return to the sea again.

28 January 2019

Appointments

YIGIT SEZGIN PHILIPP JOHN ECONOMOU AccorHotels appoints Yigit Sezgin InterContinental Regency Bahrain as CCO for the Middle East & has appointed Philipp John Africa region. Sezgin will oversee Economou as Area General Manager. all commercial disciplines for the Having over 23 years of industry region, including dedicated sales experience, Economou kicked off support, digital marketing, brand his career as a Front Office Clerk at marketing, communications, loyalty, the Athenaeum InterContinental in partnerships, business intelligence Greece. He integrated himself into the and revenue management. One of InterContinental Group and set off on his main priorities will be to lead the his next journey in Spain as Assistant group’s digital transformation, drive F&B Manager. Economou went on to brand development and delivery and hold positions at InterContinental in integrate wbusiness streams. France, USA andFujairah.

TAREQ DERBAS AYLIN NÖSKE The Ritz-Carlton, Dubai International The IntercityHotel Dubai Jaddaf Financial Centre has appointed Tareq Waterfront has appointed Aylin Derbas as the General Manager. Derbas Nöske as General Manager. Nöske has 26 years of hospitality experience. has been with IntercityHotel GmbH He began his journey with the since 2008. Her most recent role was DoubleTree in San Diego and Chicago at the IntercityHotel in Darmstadt, before returning to the GCC as Deputy where she took over the reins in 2012. GM for Sheraton Oman. This was The IntercityHotel Dubai Jaddaf followed by roles with St. Regis Hotels Waterfront is scheduled to open for & Resorts, Jumeriah Group at Burj Al business at the end of the first quarter Arab, Four Seasons and Le Méridien of 2019, Nöske will guide the Dubai within properties across Oman, Jordan, Jaddaf Waterfront through its pre- Saudi Arabia and the UAE. opening phase.

AMIT BISWAS GISELE CLARK Le Meridien Dubai Complex has Hilton Dubai The Walk has appointed appointed Amit Biswas as the multi Gisele Clark as Hotel Manager. Clark property Director of Sales and will be joining the hotel with over Marketing. Biswas began his career in 20 years of experience in hospitality 2002 in the GCC and later joined Le leadership. An experienced hotelier, Méridien Dubai Hotel & Conference her career began with Thistle Hotels Centre and Le Méridien Fairway in London before joining as Operations in 2003, held several positions, Manager at The London Marriott ranging from Senior Sales Manager to County Hall Hotel in 1999. After Complex Director of Sales until 2016. eight years with Marriott Hotels and In 2018, he was appointed as Cluster Whitbread, Clark joined the Firmdale Director of Sales & Marketing for Hotels as Hotel Manager of The Soho Hyatt Regency Dubai & Galleria and Hotel in London and then as General Hyatt Place hotels in Dubai. Manager of The Knightsbridge Hotel.

BINU VARGHESE NEIL GEORGE R Hotels appoints Binu Varghese as Rosewood Hotel Group has appointed Hotel Manager at Hawthorn Suites by Neil George as Strategic Adviser. Wyndham JBR. Varghese has over 20 George will support the group in years of hospitality experience, mainly managing key relationships with in sales and marketing. He previously significant capital partners, developers worked as the Director of Sales and and hotel owners. He will also play a Marketing at Millennium Airport key role in the group's development Hotel Dubai and Copthorne Hotel and expansion strategy in the ME, Dubai. Before that, Varghese worked Africa, India and the Indian Ocean as the Executive Assistant Manager across its four brands. Having over for Operations at Wyndham Dubai two decades of hospitality experience, Marina. He also served as Cluster George started his career at Taj Hotels Director of Sales and Marketing in India. He has spent 10 years growing at Ramada Plaza JBR and Ramada Starwood's presence in the ME and Sharjah. Africa before joining this hotel.

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