Response to request for Quotation No: COR-RFQ-21/07 Provision of Consultancy Services to Prepare a Community Education Program:

Lane Cover – Understanding the Resource

This is Our Place and a River runs through it

"Just as the key to a species' survival in the natural world is its ability to adapt to local , so the key to human survival will probably be the local community. If we can create vibrant, increasingly autonomous and self-reliant local groupings of people that emphasise sharing, cooperation and living lightly on the Earth, we can avoid the fate warned of by Rachel Carson and the world scientists and restore the sacred balance of life.1"

1 David Suzuki. The Sacred Balance (1997) Allen & Unwin p.8 The TITC Partnership see this quote from David Suzuki as the basis for our work on this project.

2008_02_15_Response to RFQ_Ryde_final Page 1 of 33 CONTENTS

The Project Team TITC Partnership...... 3 Understanding of Scope of Works ...... 4 Program Objectives...... 4 Proposed Package Elements ...... 4 The Catchment Community...... 5 Program Timing ...... 7 Proposed Program...... 8 Use of Iconic Symbol and Tag Line...... 8 Prioritising Target Audiences and Tailoring Information ...... 9 Matching Key Outcomes to Target Populations...... 10 Proposed Methodology ...... 11 Phase 1 Consultative meetings ...... 11 Phase 2 Collation of information and preparation of education package ...... 11 Phase 3 Peer review and graphic design...... 12 Phase 4 Reports and implementation workshop...... 12 Phase 4 Reports and implementation workshop...... 13 Form of Quotation ...... 14 Quotation Price and Invoicing...... 15 Schedule of Rates and Insurances...... 16 Organisational Structure and Technical Capacity ...... 17 Proposed Program Team...... 19 Previous and Current Experience...... 19 T Issues Consultancy...... 19 Referees...... 20 Personal Profile Grahame Collier...... 21 Personal Profile Kerry Hides-Pearson...... 23 Personal Profile Fergus Hides-Pearson...... 25 terra cordis projects...... 27 Insurances ...... 31 Quality Assurance Systems and Procedures...... 32 Auditing ...... 32 Environmental Commitment ...... 33

2008_02_15_Response to RFQ_Ryde_final Page 2 of 33 The Project Team TITC Partnership

This proposal is submitted by T Issues Consultancy in partnership with terra cordis. Grahame Collier (T Issues Consultancy) and Kerry Hides-Pearson and Fergus Hides-Pearson (terra cordis) will work as the TITC Partnership for the community education program River Estuary – Understanding the Resource. T Issues Consultancy and terra cordis are both independent sole traders who are joining together to deliver this initiative. This program specific partnership will be formalised by a letter of agreement. Grahame Collier will be the lead consultant and as indicated above, all contractual arrangements and invoicing will be undertaken by T Issues Consultancy.

T Issues Consultancy ABN 40 973 651 449 PO Box 728 Balgowlah NSW 2093 Phone: 02 9948 8243 Mobile: 0419 148 551 Fax: 02 9948 8243 Email: [email protected] www.tissues.com.au

T Issues Consultancy has existed since 1997. Over this time, Grahame Collier has undertaken a range of strategic development facilitation, consultation and training programs in public health and environment/sustainability sectors. Grahame has clients in international organisations, national and state government agencies, local government, industry and community organisations. Project details and testimonials from clients can be found at www.tissues.com.au.

ABN 85 505 495 751 PO Box 472 HARBORD NSW 2096 P: 6 12 9453 1396 F: 6 12 9453 1397 E: [email protected] W: www.terracordis.com.au

Kerry Hides-Pearson and Fergus Hides-Pearson established terra cordis in 1997 and are the principals managing and operating its day to day activities. terra cordis pty limited is about building environmental capacity within our community. We pride ourselves in delivering programs that allow participants to learn about, experience, establish benchmarks and discover how they can make a positive impact on their peers, their community and their environment. Project details and testimonials from clients can be found at www.terracordis.com.au.

2008_02_15_Response to RFQ_Ryde_final Page 3 of 33 Understanding of Scope of Works

Program Objectives The community education program Estuary – Understanding the Resource, offers the TITC Partnership (TITC) an opportunity to engage in community consultation and, from this consultation process, develop an educational package that includes templates and structure for the implementation of interpretation / education activities that can be delivered across all four councils that form the Lane Cove River catchment. The key objectives of the program are to:  Increase awareness in the general community of the role of the banks and estuarine in the Lane Cove River estuary and the problems of in the catchment and its impacts on water quality.  Achieve a reduction in polluting and increase in conservation behaviour by recreational users of riverside parks e.g. littering, care of bank vegetation, reading interpretive and directional signage, fishing and like activities.  To promote feelings for this unique environment and concerns for issues of sustainability.  Encourage use of estuary for low impact, ecologically sustainable recreational usage. The brief identifies that a general estuary values awareness program is required, promoting the range of natural conditions and processes in and poorly flushed systems, outlining improved source controls and the rates of change that could be expected.

Proposed Package Elements To address these needs, TITC would focus on developing a practical and user friendly package providing a targeted framework to have a positive impact on the knowledge, values and attitudes and behaviour of the communities in the catchment. A package based on an understanding of how education and interpretation can improve knowledge, affect values and attitudes and motivate behaviour. TITC proposes that the focus of these key elements in the program would include:  Knowledge: Increased knowledge of estuary processes – and understanding of their importance to health of the Lane Cove River  Values and Attitudes: Heightened appreciation of the Lane Cove River as an iconic feature of the local community  Behaviour: Improved behaviour by people across the community so that the health of the river is improved. Desired behaviour changes would include:  Reduced : litter, sediment, pesticide and green waste run-off.  Increased ‘soft recreational use’ of the river and decreased ‘hard recreational use’, for example more kayaks, less power boats at slower speeds.  Increased conservation activities, mulching, native plants, Removal of non-indigenous species.  Increased participation and ownership of the river as a resource. Involvement in clean ups, advocacy, involvement in events etc.

2008_02_15_Response to RFQ_Ryde_final Page 4 of 33 The Catchment Community The four councils that form the Lane Cove River catchment are the: ; Lane Cove Municipal Council; Hunters Hill Municipal Council and Willoughby Municipal Council. To be successful Lane Cove River Estuary – Understanding the Resource will need to be pitched appropriately at relevant people in the community who impact on the river. Data on Council websites indicates:  Many in the City of Ryde do not live in the Lane Cove Catchment and are more likely to be engaged with the River than the Lane Cove River. However, residents in the of East Ryde and Nth Ryde do have a close connection with the Lane Cove River. The demographic profile below is for the whole of the City of Ryde. A by suburb breakdown will need to be undertaken at the early phase of the program for the targeted locations.  area includes the suburbs of Greenwich, Lane Cove, , (part), Linley Point, Longueville, Northwood, Riverview and St Leonards (part). Most of the people in these areas are a target for this program because they are proximal to the river.  All of the residents of Hunters Hill live in close proximity to the Lane Cove River so for the purposes of this program all are members of the target population.  Much of the Willoughby community is not a target group for this program because they live well away from the Lane Cove River and do not relate closely with it. Further consultation will need to occur to determine exactly who in Willoughby is a target but the demographic information below is included for the suburb of Chatswood West, which is in close proximity to the river. The Local Government information in the table below2 (Table 2: Lane Cove Local Government Data) commences the process of developing a community profile relevant to this task. More work will occur on this information in the consultation and development aspects of the program.

Table 2: Lane Cove Local Government Data Council: Lane Cove Ryde Hunters Hill Willoughby Population 32,000 96,940 13,222 3,271 Females : Males 51%: 49% 53% : 47% (approx) 50% : 50% 52% : 48% Indigenous 0.20% 20.00% 0.10% % Australian born 63.00% 67.00% 60%+ % under 18 22.00% 20.00% 24.00% Home owners : renters 73% : 23% 78.55% : 21.45% 83% : 17% English speaking 75.00% LOTE 18.40% 42.00% Language spoken at home Chinese 5.70% Cantonese 7.00% 2.10% Mandarin 5.90% 1.50% Japanese 1.00% Very few non-English speakers – with the Italian 0.90% 3.10% 2.50% Chinese languages only Spanish 0.80% being spoken [other Korean 0.60% 3.00% than English]. German 0.60% Iranic 0.60% Arabic 0.60% Armenian 2.10% Greek 2.20%

2 Note: This information is provided in summary form only at this time. 2008_02_15_Response to RFQ_Ryde_final Page 5 of 33 Council: Lane Cove Ryde Hunters Hill Willoughby Internet at home 72.00% Couples with children 48.00% Couples without children 51.00% Single parent families 11.10% Separate Households 46.00% Mostly residential Medium density 12.00% dwellings with increasing number of High density 34.00% people living in flats and townhouses.

While more work on target definition needs to occur during Phase 1 of the project, some of the implications from this scan of the local community who form one of the target populations for the project include:  The activity would best be directed primarily at adults who live in the catchment, because of both the nature on the problem and the proportion of various demographic groups. In comparative terms there is relatively low proportion of people under 18 years of age.  Home owners form a high proportion of the resident base and so because they have focus of control on their own property a focus within the program can be on what they can do  While it is unlikely that specific work would be required with the indigenous community, people from CALD backgrounds do form a significant proportion of the community. Consideration will need to be given to developing some material in community languages, for example Cantonese / Mandarin especially.  The number of people in the local target community needs to be established but is likely to be something in the order of 50,000 to 60,000 – depending on the area of Ryde to be included. This is a manageable target for the program. Given that behaviour change theory indicates that changes made by approximately 15% of the population will spread by way of modelling and diffusion, then the program will need to get approximately 10,000 people to modify their at home practices, to begin having an impact.  At the early stage of the project work needs to occur to better identify the profile of the foreshore resident to determine the extent to which some of the assumptions above apply equally to them.

2008_02_15_Response to RFQ_Ryde_final Page 6 of 33 Program Timing The brief for this program indicates a 16 May 2008 completion date, with consultation about the package and the draft report occurring with the program Control Team by 9 May. The table below provides an indication of major tasks and their timing, assuming a program commencement on 3 March 2008.

Table 3: Tasks and Timing Timing (week ending…) Key tasks 7-Mar 14-Mar 21-Mar 28-Mar 4-Apr 11-Apr 18-Apr 25-Apr 2-May 9-May 16-May Consultative meetings Inception meetings (x2) Project Reference Group (x2) Councils Stakeholder Committee (x4) Catchment Management Authority (x1) Boat user group (x1) Ryde and Hunters Hill Flora & Fauna Society (x1) Collation of information and preparation of education package Peer review of materials Graphic design of materials and report preparation Presentation of draft report 9-May Final report and materials 16-May delivered Implementation Workshop for Council staff and TBA Community Stakeholders

This timeframe is very tight for a program of this depth. While we are able to meet this timeframe, a number of important points must be made in relation to this issue:  We would be most concerned if appointment was delayed beyond the end of February 2008. This would impact on the time available to do the job effectively and we reserve the right to negotiate the timeframe if later appointment occurs.  Because of the amount of consultation required, slow response times might be an issue. Often meetings with stakeholders and Council staff take longer to set up than is envisaged, due to the fact that many people have busy schedules and may not be able to accommodate meetings given short notice. While we will accommodate this in our work plan, it might be an issue for further discussion.  A potential problem is that there might be different signage protocols for each Council. This will slow the process somewhat and will need to be discussed at the inception meeting  The extent of community input into the program is flagged as important in the brief but few access points are identified. We will need to liaise with each Council [at the inception meeting] about what community groups should be consulted and contacts for each. The larger the number of groups and the challenges in contacting them might slow the project.

2008_02_15_Response to RFQ_Ryde_final Page 7 of 33 Proposed Program

The key program deliverables are a community education package that includes:  A mobile program of theme based (e.g. water quality, ecology, biodiversity, and heritage) recreational activities focusing on the estuary as a ‘living thing’. This is the main feature of this proposal.  Interpretive signs at key locations along the estuary, developed in conjunction with the regional walking tracks presently underway. Our delivery of the program will include the text and guide for all interpretive signs.  A series of maps of the estuary showing the recreational uses along the estuary linking bushwalks and other activities. Appropriate maps will be included in all relevant program material as indicated by the program brief.  A Media and Distribution Strategy targeting community and coverage of on ground works that are being implemented. The Council Package will include this strategy and a style guide for the use of the products it proposes [e.g. press releases etc]. This proposal ties these four elements into an integrated program, rather than undertaking each component in a silo. It is important that all messages and activities are linked and complement each other. Hence in this proposal each element will be a part of an integrated strategy for reaching the community and river users – each complementing the other to cause behaviour, knowledge and attitude shift.

Use of Iconic Symbol and Tag Line A successful program captures the attention of its target audience by appealing to what they are familiar with, and a sense of ownership. TITC are proposing that the message: This is Our Place and a River runs through it will capture the imagination of those in the Lane Cove River catchment. In association with this message TITC are also proposing that an iconic photo of the Lane Cove River, one that captures the concept of the suburbs within the catchment as well as the River (see example below) will resonate as a familiar image for communities within the catchment and support the message of ownership and responsibility. (Note:It is envisaged that for the project an appropriate photo will be sourced that includes a more comprehensive view of the catchment.) The community education package would utilise the message and photo as an adjunct to signage, proposed activities, maps and media. The concept is that the education message does not get diluted, rather it gets associated with the various activities taking place in the catchment, endorsing and supporting the knowledge, values and behaviours encouraged by the program.

This is Our Place and a River runs through it

2008_02_15_Response to RFQ_Ryde_final Page 8 of 33 Prioritising Target Audiences and Tailoring Information The program brief details the major target audiences for this program. Importantly, prioritising target audiences and tailoring information for different demographics is an important element of any educational program. This proposal provides some additional break down / description of the target group.

1. General Community across the Lane Cove Catchment The brief identifies the general community as a major target for the program and the table below (Table 1: Matching Key Outcomes to Target Populations) identifies that a significant amount of the proposed activity will be targeting this group. However as indicated above not all residents of the four council areas are in the Lane Cove River catchment or view the river as an iconic / important parts of their lives – and nor should they. For many residents of Ryde the is more of a focal point; for Willoughby residents many are oriented towards . As indicated, consultation will need to occur to confirm those boundaries of the community to be targeted in this part of the program.

2. Foreshore residents Certainly foreshore residents are important target population for this project. Messages will be directed at their household behaviour, in reducing their impact on the river and on their capacity to influence appropriate behaviour in others. A part of the consultation challenge in the first phase of the program is to clearly identify who these people are and what are the most appropriate ways of engaging them in the process / project. Also definitional clarity is needed:  Just exactly where do foreshore residents live?  Are they all those people who live one street only from the river?

3. River users / Sporting clubs The brief indicates sporting clubs as the third target audience for the project. In this proposal we have extended this group to include all river users. While a definitive breakdown of this population will occur during phase 1 of the program these include:  Boat owners,  People on boats who use the river casually  Kayakers and other ‘softer’ river users  Fisher people  Picnickers in locations close to the river  Walkers who use the various walking tracks around the river  Others who use the river for recreation These people have a capacity to reduce the pollution in the river and to act in ways to improve estuarine health.

2008_02_15_Response to RFQ_Ryde_final Page 9 of 33 Matching Key Outcomes to Target Populations Within each of the populations identified above, there is a hierarchy of outcomes needs in reference to population dynamics. The table below commences the task of identifying relevant knowledge, values and behaviour in association with relevant users / community members and their impact on the River.

Table 1: Matching Key Outcomes to Target Populations

General Community Intended program across the Lane Cove Foreshore residents River users / Outcomes Sporting clubs Catchment Knowledge High focus with this target High focus with this target High focus with this Increased knowledge of estuary audience. audience. target audience. processes – and understanding Need to build knowledge People must have of their importance to health of about he processes with sufficient knowledge the Lane Cove River. those who live close to base before we can the river. impact on their behaviour. Values and Attitudes High focus with this target Lower level focus on this High focus with this Heightened appreciation of the audience. outcome with this target target audience. Lane Cove River as an iconic audience. They already feature of the local community. appreciate the river and are connected to it. Behaviour Lower level focus for this High focus with this target Very high focus with this Improved behaviour by people group. audience. target audience. across the community so that Building connection and Particular emphasis on Particular focus on river the health of the river is increasing knowledge is pollution reduction. use issues. improved. Behaviour changes more important. include: While some behaviour Reduced pollution: litter, change will be promoted, sediment, pesticide and green the emphasis with the waste run-off. community is on knowledge Increased ‘soft recreational use’ and values improvements. of the river and decreased ‘hard recreational use’, for example more kayaks, less power boats at slower speeds. Increased conservation activities, mulching, native plants, Removal of non- indigenous species. Increased participation and ownership of the river as a resource. Involvement in clean ups, advocacy, involvement in events etc.

2008_02_15_Response to RFQ_Ryde_final Page 10 of 33 Proposed Methodology

Phase 1 Consultative meetings To effectively develop an community education package that meets the needs of the community and targets the stakeholders within the community, it is proposed that a comprehensive consultative phase (Phase 1) is included in the program, and meetings will be held with the following community stakeholders:  Council nominated persons / Inception meetings (x2)  Project Reference Group (x2)  Councils Stakeholder Committee (x4)  Catchment Management Authority (x1)  Boat user group (x1)  Ryde and Hunters Hill Flora & Fauna Society (x1)  Other community groups as negotiated in Phase 1 discussions. The list above should not be viewed as exhaustive or prescriptive. Identification of persons of interest, activities and other events within the catchment area will be considered, as information on them arises during the consultancy. Additional liaison will take place to allow for appropriate consultation within budget.This additional consultation will be in the form of emails, ‘phone calls and other appropriate correspondence mediums.

Phase 2 Collation of information and preparation of education package Following this consultation phase (and adjusting for information arising from this stage), collation of materials and information and preparation of style guides would constitute the second phase of the project. It is envisaged that the completed package would contain text and style guide for all published material including (but not limited to: banners; letterbox drop flyer; general program brochure; interpretive signage; PR material etc.). The following educational approaches are being considered for inclusion in this project. These are indicative only and the final strategies for inclusion in the package will be identified and negotiated as part of the Phases 1 and 2 of the project.

Strategies for General Community  Events at points of connection / congregation with the community. shopping centres etc [e.g. Macquarie Westfield, Top Ryde ]  World Environment Day River  Interpretive signage on all tracks and points of access to river  In council information about the program with a request that they promote it through their usual processes [e.g. Planning to include program material in all Development Application / Building Application processes].  Launch event and PR in local media  columns  Council web sites (e.g. banner advertisements; maps; information on relevant activities / strategies; community champions; case studies etc.)  Work with community groups to support local education initiatives

2008_02_15_Response to RFQ_Ryde_final Page 11 of 33 Note that the brief calls for the development of a Media and Distribution Strategy. This will guide much of the activity proposed for all target groups, most particularly the general community group, above.

Strategies for Foreshore Residents  Information / program banners near river and at recreational areas  Letterbox drop. Specific flyer developed which may include: key messages, maps, “to do” lists etc.  Interpretive signage on all tracks and points of access to river  Identification of river champions network. People self select and are supported deliver strategies that maximise positive connection with the River

Strategies for River Users / Sporting Groups  Development of banners and flyer for use by Sports clubs on grounds in close proximity to the river [for example Rotary Athletic Field Chatswood, Field of Mars, UTS Fields at West Chatswood] Material to be distributed by parents who are staffing the voluntary canteens at all grounds.  Liaison with sports clubs marinas etc about partnership program with Council in delivery of the This is our place and a river runs through it project  Interpretative signage on all sports fields and recreation areas that abutt the river (including occasional banners during specific action / activity focus times).  Mooring fee notices to include program material  Negotiation of other points of contact for boaties, marinas  Fishing clubs and fish care volunteers  Provision of maps as appropriate

Phase 3 Peer review and graphic design TITC are committed to a process of peer review of the draft material. In part this process will occur through the program Reference Group, but a broader mechanism will be developed to augment this. The graphic design of the materials would include a Style Guide element, to ensure that any message communicated by the program is consistent in look and key message, to enable a readily identifiable resonance within the community.

2008_02_15_Response to RFQ_Ryde_final Page 12 of 33 Phase 4 Reports and implementation workshop The final phase of the project would be preparation and review of the draft final and the final reports, together with workshops. The successful implementation of this program demands highly skilled staff at Council level. While the program brief does not include this, it is our view that building the capacity of Council staff to deliver the package is an important objective of this program. We are particularly wedded to this process – far too often projects are delivered by external providers without any skill or knowledge transfer to Council staff. In order to build capacity, the TITC Partnership will work closely with the program Control Team at all stages of development. The Program Manager and others will be given opportunities (if desired) for hands- on involvement in the design, delivery and evaluation roles. Opportunities for closer involvement will be negotiated at the commencement of the project. In addition, as a feature of this proposal we will also conduct a focused half day [four hour] capacity building workshop about the use of the package with key Council participants. In part, this workshop will workshop will be designed to deliver an enhanced understanding of behaviour change and community engagement to those who are integrally involved in the process. The specific workshop objectives and the invitation list for this workshop will be negotiated with Program Control team as part of the Development phase of the project.

2008_02_15_Response to RFQ_Ryde_final Page 13 of 33 Form of Quotation

In accordance with the Quotation No.: COR-RFQ-21/07 Grahame Collier will be the lead consultant for the TITC partnership. Hence all details below are completed for T Issues Consultancy. For ease of management all formal communication about the project will be with T Issues Consultancy. If this information is required from terra cordis as well it can be provided.

T Issues Consultancy [for the TITC partnership] (insert company or trading name) ACN ABN 40973651449

Address of the Registered Office

PO Box 728

Suburb: Balgowlah NSW Post Code: 2093 hereby submit the offer to carry out the Work / Services named, shown and described in the Quotation. I / We further promise and agree, in the event of the Quotation being accepted, to be bound by the said Quotation and any other terms of such Quotation and to faithfully adhere thereto.

The authorised officer and the address for all communications in relation to this Quotation or any agreement entered into pursuant to this Contract is: Name: Grahame Collier Position: Director Phone: 9948 8243 Fax: 9948 8243 Mobile: 0419 148 551 Email: [email protected] Address: PO Box 728 Suburb Balgowlah NSW Post Code2093

The Quotation is valid for acceptance on or before March 30 2008 Consultant

Signature ...... Name (Print) Date Common Seal Witness

s ... Signature...... ……… Name:

2008_02_15_Response to RFQ_Ryde_final Page 14 of 33 Quotation Price and Invoicing

The budget breakdown proposed for this project is based on a consultancy charge out rate for all consultants of $1,000 per day. Allocation of tasks among the partnership will be undertaken after appointment and at the scoping phase of the program. These will reflect the various skills of the TITC Partnership as outlined in the table above.

The following budget does not include GST.

Key tasks Timing Budget (days) (GST excl.) Consultative meetings 3.5 $3,500 Development of Style Guide for all products 5 $5,000 Development of PR and Communications Plan 1 $1,000 Drafting and Peer Review3 of materials 16 $16,000 Project report writing 2.5 $2,500 Training and Council Briefing Workshops on the Package 1 $1,000 Goods and Services Layout, design and printing $1,000 Contingencies @ 10% [phone, fax, email, travel, admin costs] at 10% $3,000 Quotation: $33,000

Invoicing for the TITC Partnership will be managed through T Issues Consultancy.

3 TITC are committed to a process of peer review of the draft material. In part this process will occur through the program Reference Group, but a broader mechanism will be developed to augment this.

2008_02_15_Response to RFQ_Ryde_final Page 15 of 33 Schedule of Rates and Insurances

3.1. The Consultant shall indicate the hourly Rates for all members of the proposed project team to be used for any additional work and attendance on meetings with Council.

HOURLY RATES

No. Name Role Hourly Rate (Involvement in the Excluding GST Project) $

1 Grahame Collier Lead Consultant $125

2 Kerry Hides Pearson Consultant $125

3 Fergus Hides Pearson Consultant $125

PUBLIC LIABILITY INSURANCE

In line with information above insurance details are provided for T Issues.. terra cordis details are available (if required).

Name of Insurance company Amount Covered Policy No Expiry Date QBE Mercantile Mutual Cover is for Policy Number Expiry $20mil 41SR04060BPK Date:14/6/08 Covers: All Public Liability

PROFESSIONAL LIABILITY INSURANCE

Name of Insurance company Amount Covered Policy No Expiry Date CGU Cover for $4 mil [2 Policy Number is 03 Expiry Date: payouts per year MIS 0497168 14/7/08 of $2mil each only]

WORKERS COMPENSATION INSURANCE

Name of Insurance company Amount Covered Policy No Expiry Date N/A. No employed staff

Signature:______Date:______

2008_02_15_Response to RFQ_Ryde_final Page 16 of 33 Organisational Structure and Technical Capacity

It is important that the four councils get the most highly skilled people available to develop the Lane Cove River Estuary – Understanding the Resource package. The nature of the program requires competence in a number of areas. The table below identifies these areas of competence and details the skill sets of each member of the team, relevant to this program. All have had a depth of experience in designing and delivering the highest quality projects that trigger behaviour and attitudinal shift.

A complete profile of the TITC Partnership organisations and personal profiles is provided on page 19.

Grahame Collier: Professional Experience / Kerry Hides Pearson: Professional Fergus Hides Pearson: Professional Area of Required Competence Examples of competence Experience / Examples of competence Experience / Examples of competence Highly experienced and competent, Delivery of Depth of experience in natural resource Diverse experience in communicating to a variety In depth understanding of behaviour significant amounts of training for those involved management and interpretation over 20 years. of audiences and turning appropriate change. in behaviour shift programs, Published Demonstrated understanding of behaviour communications into on-the-ground actions. extensively in the area. change elements. Grahame’s whole professional life has been Capacity to use education to trigger Professional pathway has been oriented toward Professional pathway has been oriented toward oriented towards this area. See environmental change. this outcome. See personal profile on p.23. this outcome. See personal profile on p.25. www.tissues.com.au. Extensive experience in interpretation in varied e.g. Developed and implemented the program for Highly experienced in the use of education roles from tour guide through to Secretariat for RiverLife guides and was Lead Trainer for this Understanding and experience of approaches to affect change. Some experience in Institute of Australian Tour Guides. program. This work reflects over 20 years of interpretation and an education approach. developing interpretive materials and Manages Training and Assessment under the experience in interpretation and education. See approaches. Quality Training Framework for terra personal profile p.25. cordis. See personal profile p.23. Very Experienced. Grahame was integrally As General Manager for terra cordis, Kerry has As Lead Trainer with terra cordis, Fergus has involved in the development of a range of 10 years consultancy experience in working with Experience in working with local worked in a variety of capacities in development material for local government, at the EPA and local government and preparing materials for government and develop material for use of education and communication projects, as well beyond, Kit, Don’t be a Tosser Kit specific needs. This supports earlier experiences by local government. as staff training. See specific experiences on and since then Sustainability Training for the in role as General Manager for Keep Australia p.25. LGSA, Septics Council Kit for the MAV. Beautiful. See specific experiences on p.23. Position as Lead Trainer at terra cordis reflects Very experienced in this area. Most of T issues his ability to effectively achieve the message Capacity to consult effectively with the Professional pathway has been oriented toward projects require an extensive consultation with transfer through resource development, lecture, community. this outcome. See personal profile on p.23. stakeholders and/or community. activity, workshop or facilitation. See personal profile on p.25. Kerry has developed and implemented tailor- Fergus designs and delivers tailor-made High level ability. Grahame has delivered a large made programs for specific target audiences and experiences for the target audience and client Ability to draft innovative education number of innovative projects in sustainability and client needs, from a depth of knowledge and needs, from a depth of knowledge and skills in material and approaches that work public health. Competent writer who appreciates skills in education, interpretation and training and communication, interpretation and training and the value of peer input. assessment design. See personal profile on p.23. assessment design. See personal profile on p.25.

2008_02_15_Response to RFQ_Ryde_final Page 17 of 33 Grahame Collier: Professional Experience / Kerry Hides Pearson: Professional Fergus Hides Pearson: Professional Area of Required Competence Examples of competence Experience / Examples of competence Experience / Examples of competence As compliance manager, Kerry is required to Highly experienced. Grahame drafted the ‘Does ensure evaluation of all projects as an integral your program make a difference’ document for As Lead Trainer, Fergus is required to integrate Understanding of evaluation and capacity element of delivery. (This is required by DECC and has evaluated a large number of evaluation in the design and implementation of all to assist local government to evaluate accreditation body (VETAB).) E.g. Waverley programs and conducted a significant amount of programs. (This is required by accreditation body programs Waste Management Communications program training about how to undertake project/ program (VETAB).) included detailed evaluation integrated into evaluation project design. Kerry’s background involves an Associate Diploma in Resource Management and a Science Fergus’ focus on human and physical geography Degree in Biology. On the strength of our initially involved him in groundbreaking research educational approach and knowledge of into fish ladders at Torrumbarry Weir on the High level knowledge of estuary Competent in this area. catchment management issues and practices, with NSW Fisheries. He has over management issues and practices. terra cordis has recently been contracted to 10 years experience in natural resource and communicate to Lower Hawkesbury residents waterway management, focussed on community issues surrounding seagrass and waterways engagement. See personal profile p.25. movements. See personal profile p.23.

2008_02_15_Response to RFQ_Ryde_final Page 18 of 33 Proposed Program Team

Previous and Current Experience

T Issues Consultancy T Issues Consultancy has existed since 1997. Over this time, Grahame Collier has undertaken a range of strategic development facilitation, consultation and training programs in public health and environment/sustainability sectors. Grahame has clients in international organisations, national and state government agencies, local government, industry and community organisations. Project details and testimonials from clients can be found at www.tissues.com.au. Working in behaviour change has been at the centre point of Grahame’s career. He has developed a significant array of behaviour change programs and has written and trained extensively in this area. Of specific relevance to this project are the following projects and papers;  Over a number of years Grahame has developed a ranged of education packages of the type required for this project. This includes the Stormwater Council Kit for the NSW EPA, the Dont be a Tosser Council Kit for the NSW EPA  Grahame was the manager of the Our Environment- It’s a Living Thing program between 2000 and 2002. In this role he developed training and packages for use by Council staff to progress this program into their communities  Outside of NSW Grahame has developed the Safe Septics program for the Municipal Association of Victoria. And developed education material for use by Queensland councils through the Waste Education program conducted by the Qld Environmental Protection Agency [see web site.].  Through T Issues within NSW he has been engaged in the development and delivery of a vast array of programs designed to change behaviour [see web site].  Grahame was integrally involved in the development and facilitation of the ACF’s GreenHome Program. He facilitated the pilot of this project with ACF and Council.  Following on from GreenHome Grahame has facilitated energy workshops for Bankstown City Council, Sustainability Workshops for Manly Council and a number of other one-off workshops in individual Councils.  Grahame has developed and delivered Influencing and Motivating Behaviour Workshops across NSW [13 deliveries to date – evaluation reports available if required.]  As a contractor to the LGSA, Grahame has delivered ESD/Sustainability training workshops since 2005 across NSW. Well over 40 workshops have been delivered to Council staff and councillors.  Grahame has worked internationally and locally to promote behaviour change. For the WHO he has developed the Inside Out program [see web site];  Grahame has undertaken a range of evaluations of behaviour change projects including, most recently, projects conducted by .  Grahame has written extensively about behaviour change and how to influence it. A number of examples of papers presented can be found at www.tissues.com.au/publications. Grahame is a member of the Australasian Evaluation Society and the Australian Water Association. Grahame is the Immediate Past President of the Australian Association for Environmental Education. An experienced communicator, Grahame has extensive experience in working with the community and in analysing results of consultation and drafting materials to be used in the community education processes.

2008_02_15_Response to RFQ_Ryde_final Page 19 of 33 Referees

Name: Robert Verhey Local Government and Shires Associations Address: Level 8, 28 Margaret St. NSW 2000 Telephone: 9242 4080 Fax: 9242 4111 Robert Verhey Contact: Strategy Manager Environment [email protected]

Name: Lisa Corbyn Department of Environment and Climate Change Address: 59-61 Goulburn St. Sydney Telephone: 9995 5000 Fax: 9995 5999 Lisa Corbyn Contact: Director General [email protected]

Stephen Waite Name: Education Manager Sydney Catchment Authority Address: Level 2, 311 High St. Penrith NSW 2750 Telephone: 4725 2503 Fax: 4732 3666 Stephen Waite Contact: [email protected]

Helene Forsythe Name: Acting Manager Environment & Administration Bankstown City Council PO Box 8 Address: Bankstown NSW 1885 ph: (02) 9707 9440 Telephone: mob: 0412 956 537 Fax (02) 9707 9587 Contact: [email protected]

2008_02_15_Response to RFQ_Ryde_final Page 20 of 33 Personal Profile Grahame Collier

T Issues Consultancy Grahame Collier has had over ten years experience in private consultancy since establishing T Issues Consultancy. Initially he undertook this work on a part time basis but since 2002 he has been working in this role on a full time basis. As the principal of this business Grahame is the key deliverer of all T Issues Consultancy work. While he occasionally sub-contracts other consultants or works as a part of a consortium, he is personally involved in all projects. Through T Issues Grahame Collier has undertaken significant projects with international, national, state and local government agencies, as well as with industry and non government organisation clients. He works across public health and environment sectors and works within a sustainabilility framework. The work delivered by T Issues Consultancy focuses on service planning, service delivery, program evaluation and facilitation and is mainly related to the education and training sector.

Environment Protection Authority NSW * Nine years in various senior roles in the Education and Community Programs Branch involving the design, delivery and evaluation of education and training programs. Most recently: Director Community Education; prior to that Director Industry and Community Education. Activities included conduct of major social marketing campaigns, community education with a range of communities [e.g. People from Culturally and Linguistically Diverse Backgrounds], training programs with industry and local government, management of industry partnerships programs, management of significant social research and evaluation projects.  Over 12 months experience as A/Executive Director Education and Community Programs.  Management of the Environmental Trust Program [three years].  Establishment of Environmental Education policy and cross government activity [responsible for the NSW Council on Environmental Education].  In the Director’s role, responsible for management of over 25 staff and budget of over $2Omil per annum.  *Note: Department of Environment and Conservation from September 2003

NSW Health Five years as the Manager AIDS Education and Prevention. NSW AIDS Bureau, including 6 months experience as A/Director AIDS Bureau.  Managed all aspects of AIDS education and prevention in NSW including, social marketing campaigns [in conjunction with Commonwealth Health], education programs for gay men, injecting drug users and the general community, grants programs for non-government sector agencies, management of the Needle and Syringe Exchange Program, social research and evaluation.  Wrote a number of major AIDS education/prevention documents.  Responsible for a budget of over $2Omil per annum and 15 staff.  World Health Organization [WHO]  Worked in Geneva, Switzerland as a contractor to the Global Program on AIDS for over 12 months.  Coordinated the global HIV/AIDS schools program in conjunction with staff from UNESCO.  Wrote the WHO document School Health Education to Prevent the Transmission of AIDS and other Sexually Transmitted Diseases.  Conducted training workshops in developing countries for teachers, policy makers and healthcare workers.

2008_02_15_Response to RFQ_Ryde_final Page 21 of 33  Note as T Issues Consultancy ongoing project work is conducted with the WHO.

World Health Organization [WHO]  Worked in Geneva, Switzerland as a contractor to the Global Program on AIDS for over 12 months.  Coordinated the global HIV/AIDS schools program in conjunction with staff from UNESCO.  Wrote the WHO document School Health Education to Prevent the Transmission of AIDS and other Sexually Transmitted Diseases.  Conducted training workshops in developing countries for teachers, policy makers and healthcare workers.  Note as T Issues Consultancy project work is conducted with the WHO.

NSW Family Planning Association [FPA] Three years as Education Manager at NSW FPA. Managed of a large team of educators who conducted training for doctors, nurses and other health and welfare professionals and delivered community education and schools programs.  Responsible for all NSW FPA media activity in relation to sexuality education.  Responsible for up to 30 education staff and a budget of over $4.0 mil.

Teacher  Previously a secondary teacher for ten years and head of faculty [three years] in Health, Personal Development and Physical Education, NSW Department of Education.  Also delivered teacher training and consultancy in Personal Development for the NSW Department of Education [six years].

Qualifications  Bachelor of Education: University of Western Australia.  Graduate Diploma in Adult Education: .  Diploma in Physical Education: Sydney Teachers College.  Completed course work in Master of Education program. Sydney University  Certificate IV Workplace Training and Assessment  Significant short courses in conflict resolution, mediation, presentation skills, program evaluation and management.

Other Relevant Information  Immediate past President of the Australian Association for Environmental Education  Member of the National Environmental Education Council  Member of a number of professional bodies including the Australian Association of Environmental Education, the Australasian Evaluation Society and the Australian Water Association.

Publications Grahame has written and been published extensively on education and training issues in the areas of sustainability and the environment, public health and social justice. Details and many examples of his publications can be found at www.tissues.com.au.

2008_02_15_Response to RFQ_Ryde_final Page 22 of 33 Personal Profile Kerry Hides-Pearson With a background in science and a passion for education, Kerry commenced her working life in Deniliquin (NSW) in 1989, with NSW Agriculture. In this role she educated landholders and the community on issues and actions associated with rising watertable and groundwater salinity. Since this time she has worked in various roles from Project Manager to Chief Executive Officer level focussing on building community capacity, encouraging individuals and communities to become involved in their local environments through targeted communication campaigns. With her diverse experience in communicating to school and adult audiences, Kerry has a knack for getting the message across to any audience through utilising mediums appropriate to the target. She has proven experience in working with school curriculum to ensure age-appropriate content and context, as well as media liaison and communications. Her current work in adult education and training has fuelled her passion for turning appropriate communications into on-the-ground actions. Kerry has published numerous school resources, technical documents and conference papers. She has presented at numerous workshops, schools, seminars and conferences, and has played an active role in media liaison and communications for state-wide programs.

Qualifications Bachelor of Science Degree (Biology) 1989 School of Biological Sciences, Macquarie University

Assoc. Dip. Applied Science (Resource Management) (1984) Northern College of Advanced Education, Lismore

Additional Training Diploma in Assessment and Workplace Training (BSZ50198)(2003) Working with Aboriginal Cultural Difference (UBL018) (2001) Cert. IV in Assessment & Workplace Training (BSZ40198)(1998) Media Training (1993) Program Management (1992) Principles of Adult Education and Behaviour Change (1990)

2008_02_15_Response to RFQ_Ryde_final Page 23 of 33 Professional Experience July 1997 - Present terra cordis pty limited, General Manager

May 1994 - July 1997 Keep Australia Beautiful Council (NSW), CEO

April 1992 - May 1994 Recycle NSW, Manager

Jan 1992 - April 1992 NSW National Parks and Wildlife Service, Interpretation Officer, Sydney Harbour National Park

Oct 1990 - Dec 1991 NSW Agriculture, Education Officer, Services Branch, Sydney.

Publications and Papers

Hides-Pearson K. (1998) Pilot Waste Audit Report. Beverage Industry Environment Council, Sydney.

Hides-Pearson K. (1998) Where’s the Cow Now? Waste Service NSW

Hides-Pearson K. (1998) Landfill or Recycle Bin?: Your Choice Waste Service NSW

Hides-Pearson K. (1997) Meeting the Agenda, Maintaining Enthusiasm (Conference paper). Rural Australia - Toward 2000 Conference. Wednesday 2 July 1997. Centre for Rural Social Research, Charles Sturt University, Wagga Wagga.

Hides-Pearson K. (1997) Meeting the Agenda, Maintaining Enthusiasm (Poster presentation). Pathways to Sustainability. Local initiatives for Cities and Towns. International conference, Newcastle, Australia 2-5 June 1997.

Hides-Pearson K. (1992) The Recycle NSW Programme (Conference paper). Recycling in the 1990s. Towards Total Waste Management Friday 24 July 1992. Local Government and Shires Associations/NSW Environment Protection Authority

Hides-Pearson K. (1992) From Soil to Satisfaction. People Potatoes and Progress. A resource kit for schools. NSW Agriculture

Hides-Pearson K. (1991) From Soil to Satisfaction. The Bread We Eat. A resource kit for schools. Includes video. NSW Agriculture

Hides-Pearson K. (1991) Agriculture - How does it affect you? The Gould League Vol 4 No 6. Gould League of NSW

Pearson K. (1989) Watertable Watch. A report on the Watertable Watch campaign piloted in NSW in the Southern Riverina Irrigation Districts. NSW Agriculture

2008_02_15_Response to RFQ_Ryde_final Page 24 of 33 Personal Profile Fergus Hides-Pearson Fergus’ focus on human and physical geography initially involved him in groundbreaking research into fish ladders at Torrumbarry Weir on the Murray River with NSW Fisheries. This experience fuelled Fergus’ passion to communicate information about our Australian environment. His activity in the field of resource management and interpretation has developed his sound approach to developing targeted communication specific to audience needs – including school children, young adults through to senior citizens and corporate clients. Fergus has a depth of experience in the field of interpretation, encompassing scientific research, natural and cultural heritage protection and interactive training. He is outstanding when it comes to facilitation and consultation with a variety of audiences and training in a number of disciplines from sales and marketing, to storytelling and environmental awareness. He has an innate ability to involve audiences of all ages and nationalities. Fergus’ capacity to provide experiential learning for any audience - from school age children to adults, is well recognised throughout Australia. His position as Lead Trainer at terra cordis reflects his ability to effectively achieve the message transfer through resource development, lecture, activity, workshop or facilitation.

Qualifications Bachelor of Biological Science Degree (Human and Physical Geography), 1996 School of Earth Sciences Macquarie University Biological Technicians Certificate, 1988 Sydney College of Technical and Further Education

Additional Training Certificate IV in Training and Assessment (TAA40104) (2007) HDBI Certified Practitioner (2005) Integro DiSC Accreditation (2002) Working with Aboriginal Cultural Difference (UBL018) (2001) ACCESS Workplace Assessor, Tourism Training NSW (2000) Cert. IV in Assessment & Workplace Training (BSZ40198) (1998) Bachelor of Biological Science Degree (Human and Physical Geography), 1996 School of Earth Sciences Macquarie University Community Consultation Course (1993) Aboriginal Issues Awareness Workshop (1991) Biological Technicians Certificate, 1988, Sydney College of Technical and Further Education

2008_02_15_Response to RFQ_Ryde_final Page 25 of 33 Professional Experience

July 1997 - Present terra cordis pty limited, Director

Dec 1990 - July 1997 NSW NationalParks and WildlifeService, Interpretation,Sydney Harbour NationalPark

May 1989 - March 1994 NSW NationalParks and WildlifeService,Ranger, Chase Alive Ku-ring-Gai Chase N.P.

Dec 1989 - Feb 1993 NSW Fisheries, Technician, Murray R. Fish Migration, FisheriesResearch Institute

Publications

Mallen-Cooper, M., Stuart I,G., Hides-Pearson, F., Harris, J., (1995) Fish Migration in the Murray River and Assessment of the Torrumbarry Fishway. NSW Fisheries Research Institute and the Cooperative Research Centre for Freshwater Ecology.

2008_02_15_Response to RFQ_Ryde_final Page 26 of 33 terra cordis projects

Dangar Island Seagrass Protection and Education Program Through the Dangar Island Seagrass Protection and Education Program terra cordis is working with government and community stakeholders to implement a positive outcome for the local environment. The project initially involved a review of available research and consultation with authorities to establish the issue at hand, and develop of an understanding of appropriate strategies to achieve protection of a seagrass bed lying just south of Dangar Island. This phase of the program identified that different practises by an eclectic group of waterway users was often not in accordance with strategies appropriate to conservation of local ecology. Our program management approach was then to generate ownership of the issue within the target communities by creating a series of key messages for communication through: targeted activities; targeted materials; and local “champions” that resonate with different community audiences. terra cordis is currently implementing activities based around these key communication messages, to effect attitude and behaviour change. The initial outcomes of these activities have been very positive.

Leichhardt Council Environment Strategy Review In 1994, Leichhardt Council prepared an Environment Strategy that established aims and objectives in a 10 year plan. In 2004, Leichhardt Council sought to review this plan, and commissioned terra cordis to review activities within the Council area to source direct examples of where, Council has in the past 10 years, met it’s Environmentally Sustainable Development objectives. The aim of the project was to capture organisational history; reflect on past successes and failures and evaluate the success of the previous strategy document to inspire and guide change. To achieve this, Kerry Hides-Pearson from terra cordis collated research and information available within the Council area including oral histories, community surveys, Council staff surveys, relevant information from State of the Environment Reports and reports to Council. She worked this information together in a report for Council to provide an analysis of the development of environmental activity and an identification of the key drivers for Council planning over the past 10 years. Council will be utilising this final report to celebrate the successes and community contribution, promote a culture of reflection and evaluation and focus on “what comes next.” The report makes recommendations on future strategic planning within the Council and serve as a benchmark for future environmental activities. It was released to Council and the Environment Committee in early 2006.

2008_02_15_Response to RFQ_Ryde_final Page 27 of 33 Leichhardt Council Community Education Brochure and Consultation Leichhardt Council Draft Bird Feeding Policy outlines its intent to provide education to address issues associated with bird feeding in the Council area. To support this controversial policy, terra cordis produced a brochure to communicate this policy to residents in the Leichhardt area, in close consultation with government officers and community members. terra cordis was also engaged to provide advice in consultation with residents on a one-on-one basis.

Marrickville Council: RiverLife Interpretive Guide training sessions The RiverLife project, which supports the successful rehabilitation of the and the involvement of community participants in taking guided tours along the River, increasing awareness of this natural resource within the catchment of Canterbury, Strathfield and areas and beyond. terra cordis designed and delivered a 3-day training session for volunteers, so that they could achieve accreditation in specific Tourism (Guiding) skills, allowing them access to this professional development and the opportunity to gain part-tine employment in this field. To successfully design this training terra cordis consulted with councils within the catchment to construct a course that suited the needs of the volunteers, and provided an integrated approach to issues within the catchment. Organisations represented ranged from Lewisham Retirement Hostel to the Gould League and the Department of Education. Many local groups were also represented including the Cooks River Canoe Club, Historical Society and the local Cycling Club. We were also privileged to have representatives from other councils and government departments including Strathfield Council, Marrickville Council and NSW National Parks and Wildlife Service. Responses to an evaluation form constructed by terra cordis to evaluate the training course were above average and, indicate that the course hit the mark and was successful in meeting its aims and objectives. The RiverLife project is now in its fourth year of operation.

2008_02_15_Response to RFQ_Ryde_final Page 28 of 33 (NSW) Communication Strategy: New Waste Management Service terra cordis managed a communications campaign for Waverley Council to support the roll out of a new residential waste management service. We undertook community consultation with residents and schools, provided staff training, media liaison, as well as ongoing support throughout the campaign. terra cordis developed a standard visual icon from extensive community consultation, incorporating images of Waverley and three mobile garbage bins – in the colours of the new service. This became the branding for the new residential communications campaign, used on all communication regarding the new service, including media releases and posters. Integrated into the communications were a variety of different communication vehicles in the campaign (newspaper ads, precinct meetings, school / pre-school competition, garbage truck signs, shopping centre signs, posters), targeting different facets of the community of Waverley. Key messages were also colour coded (see illustration) and site-specific to reinforce positive local behaviour associated with using the MGBs correctly. Results from Pre- and post- surveys indicated that there was a significant increase in community awareness of the new service and what to recycle.

Stanthorpe Shire Council’s Waste Management Plan terra cordis undertook research within the Stanthorpe Shire to develop a Waste Management Plan as part of the Council’s drive to ensure best value management, performance and outcomes of the Shire’s Waste Management Services. Stanthorpe Shire Council was also seeking a best practise approach in preparation for closure and managing visits to their various “dump” sites. This work involved engaging the community within niche sectors to determine the most appropriate way to deliver quality service, maximise diversion of priority waste streams from landfill and recover costs. terra cordis teamed with Solutions in Store to; engage in discussions with key stakeholders at all levels; undertake waste audits at all Stanthorpe’s dumps, survey visitors at all sites; collate all relevant information and prepare a final report for consideration by Council. The resulting Waste Management Plan provided an understanding of a council’s current performance, delivering information about its successes and issues.

2008_02_15_Response to RFQ_Ryde_final Page 29 of 33 Ku-ring-gai Council (NSW) Education Resource terra cordis designed, researched and produced an education resource for Ku-ring-gai schools. Rather than just re-inventing lesson plans and posters, terra cordis sought to develop a resource that teachers could use to tailor their individual environmental education in-house. This development included consultation with Council, local schools, environmental educators and state education departments. terra cordis also sought input from major government and private suppliers to schools to ensure content included real case studies and technical information. The resource includes an overview of the NSW Environmental Education Policy (2001), where teaching and education resources can be found, some class-based activities and case studies of local schools. The resource was launched at St Ives North Primary School in 2006 and made available to all schools in the Ku-ring-Gai Council area.

Beverage Industry Environment Council RARE Training A national program, RARE provides knowledge and skills to environmental educators through accredited training, provision of resources and networking. Since its launch in Queensland in 1999, RARE has reached over 1000 people across Australia from industry, state and local government and the community in general. This program is tailored for the different needs of its audience each time it is been delivered. RARE has been:  Delivered as a 3-day program to cover the skills and knowledge as required by the Train Small Groups (BSZ404A) competency, and including occupational health and safety, community liaison and communications knowledge and skills required by educators.  “Cropped” to a series of one-day toolbox events, providing skills and resources to time-poor educators in regional Australia.  Expanded to a week-long course, to include assessor competencies as required by Environmental Health Officers working in regional NSW.  Tailored for integration into the Indigenous Environmental Health Worker Program managed by the Human Service Training Advisory Council and the Batchelor Institute (NT) for Indigenous Education.

2008_02_15_Response to RFQ_Ryde_final Page 30 of 33 Insurances

Please find below details of insurance currently held by T Issues Consultancy. Note that this will cover all work undertaken as a part of this project.

Extent of Cover Expiry Name of Insurance Type Policy No. Per Incident $A Aggregate Date Insurer

Workers Neither Partner Compensation/ has employees. Accident Insurance N/A

Common Law Liability N/A

QBE Mercantile Public Liability* 41SR04060BPK $20mil $20million 1/6/08 Mutual

Plant and Equipment N/A

AAMI Motor Vehicles Comprehensive 22/12/ 08 MOT 156 585 Grahame Collier business cover 583

Professional 03 MIS 2 payouts per year of CGU $4 mil 19/7/08 Indemnity* 0497168 $2mil each only

Other N/A

* Grahame Collier – T Issues Consultancy holds these policies Grahame Collier (T Issues) and Kerry Hides-Pearson and Fergus Hides-Pearson of terra cordis will work as the TITC Partnership for this City of Ryde project. T Issues Consultancy and terra cordis are both independent sole traders who are joining together to deliver this initiative. This program specific partnership will be formalised by a letter of agreement. Grahame Collier will be the lead consultant and all contractual arrangements and invoicing will be undertaken by T Issues Consultancy. All relevant insurance is current and will be renewed when each becomes due. Certificates of currency will be provided in the event that this tender is successful

2008_02_15_Response to RFQ_Ryde_final Page 31 of 33 Quality Assurance Systems and Procedures

Auditing To maintain its status as a Registered Training Organisation (RTO), terra cordis’ quality assurance process complies with the Australian Quality Training Framework (AQTF) standards. These standards require terra cordis to demonstrate compliance (through physical evidence) in all of the following: 1. Systems for quality training and assessment 2. Compliance with Commonwealth, State / Territory legislation and regulatory requirements 3. Effective financial management procedures 4. Effective administrative and records management procedures 5. Recognition of qualifications issued by other RTOs 6. Incorporation of access, equity and client service 7. Competency of staff for the role(s) in which they are required to perform 8. Rigorous and integrated assessment processes 9. Rigorous and integrated learning and assessment strategies 10. Due process for issuing qualifications and statements of attainment 11. Compliance with requirements for the use of national and state/territory logos 12. Ethical marketing and advertising

Our continuous improvement processes include corrective action forms, incident reporting systems and a structured Occupational Health and Safety process. We participate in regular desk audits undertaken by the Vocational Education and Training Accreditation Board (VETAB) in and, in accordance with our AQTF compliance requirements, undertake a 6-monthly internal audit of products, services and processes, and personnel. Our recent application for re-registration was approved by VETAB, after achieving compliance in all areas of an external audit, undertaken by a VETAB-appointed Compliance Officer on 19 June 2007.

2008_02_15_Response to RFQ_Ryde_final Page 32 of 33 Environmental Commitment terra cordis makes a firm commitment to manage resources effectively. In our purchasing we aim for a balance between quality, price and environmental commitment in all the products we select. We support strategies to reduce waste through supporting sustainable recycling systems for materials such as paper, office equipment and components. We seek staff input in this area through our regular meetings and have, to date, undertaken the following initiatives:

Our Resource Conservation Actions  terra cordis uses computer equipment which has a high energy star rating. We shut down all computers and equipment on completion of work. We are cognisant of using and installing energy- efficient equipment where appropriate and possible on a quality / environmental outcome basis.  terra cordis has elected to utilise renewable energy from its supplier.  terra cordis uses recycled non-bleached paper in its printed materials.  We do not have rainforest timber in our furnishings.  terra cordis does not use toxic materials in its work. When packaging materials have been encountered that are an issue, our experience in waste management ensures our awareness and appropriate actions in disposal associated with toxic materials.  We have undertaken our own investigations and rely on others in our efforts to reuse / recycle materials appropriately and actively encourage and inform others of how to do so.  terra cordis maintains a balanced approach to the use of tree-free paper. If quality outcomes from tree-free paper require a greater volume of material to be used, terra cordis will opt for a high-quality recycled paper use.  terra cordis maintains a balanced approach to double-sided printing. If double sided-printing causes issues with printer jamming; overuse of paper; or “bleed” of text through the paper, terra cordis will opt for using recycled paper on one side.  In staging a media event, terra cordis will ensure that the public utilise and become aware of public space available to them. The media event will showcase appropriate use of public space for the community.

Our Reuse / Recycling Actions  Reuse of paper printed on one side;  Reuse of training folders and materials not consumed within specific programs;  Recycling of all office paper and cardboard;  Email distribution of regular newsletter copy and group correspondence;  Use of electronic filing systems rather than paper;  Trialling of “Retone” printer cartridges;  Recycling of all container materials.

2008_02_15_Response to RFQ_Ryde_final Page 33 of 33