August 21, 2012 Convention update . Things are on track with Jacke Backman. Everyone should have gotten the email I put on egroups encouraging attendance.

This is the information that I received from the WVMA. We will be able to order and items:

Day 1 - Deli Box Lunch o Choice of gourmet wrap: • Southwestern roast with grilled peppers, Bibb & jack • Smoked turkey club with apple-wood smoked , Bibb lettuce & aged cheddar • Grilled pesto with , tomatoes & Bibb lettuce • Roast and havarti dill o Individual bag of chips o Wholefreshfruit o Home-baked gourmet cookie o Choice of soda or bottled water

Day 2 - Comfort Buffet- o House salad with creamy ranch and French dressing o Traditional with pan o Chicken cordon blue wrapped in puff pastry o Buttery mashed potatoes o Homemade macaroni & cheese gratin o Green beans amandine o Hearth baked basket with o Homemade gourmet cookies o Coffee, decaf, milk and lemonade

Day 3 - Grab and go meal, something to carry around and eat.

Below is a list of that we can serve in a 5 lb. boat along with a side and pickle spear. All sandwiches will be pre-made and half wrapped in foil. This meal includes a soda or bottle water.

o Sandwich Choices - We can offer 2 sandwich options to attendee 's. All sandwiches served on white or wheat . • Shredded turkey sandwich with light gravy • BBQ pulled sandwich • Grilled • Pot Roast Sandwich • Thinly sliced sandwich • Calzone - pepperoni and/or o Sides - Please choose 1 • Homemade potato salad • Homemade pasta salad • Individual bag of chips

o Another option we came up with is ... • Grilled chicken burrito and/or Beef Burrito • Served with salad and sour cream.

Additional Notes • All meals and services are subject to 19% service charge and 5.5% WI Sales Tax. • All service staff included in price. • All and needed equipment is included. • Number of buffets will be determined by final numbers and flow of attendees.

It looks like Day 3 does not have a vegetarian option. I emailed the WVMA requesting one be available.

WE NEED TO HAVE A HEAD COUNT IN BY OCTOBER 1 TO PURCHASE OUR MEAL TICKETS FOR MEMBERS ATTENDING. I passed this along to the marketing committee so that they can make sure the deadline to register for convention gives us time for Gail to contact me with final count so I can get in meal tickets numbers to the WVMA.

Please pass on to all members that exhibit hall is open on Thursday night as well as on Friday and Saturday. This would be a great time for them to get some one on one . In the past, reps have stated that they do not see managers in the exhibit hall…. I personally don’t believe this but it came from the surveys so at least one person feels this way!

This is a copy of what will be going in the program:

WVPMA

President’s Message Dear Colleagues, The end of another year is coming soon and with that, the end of my term as president of the WVPMA. It’s been an honor to serve an organization that encourages veterinary practice managers to enhance their knowledge and supports them in their mission to be the best leader they can be. This year our convention theme is “A Treasure Awaits You.” I feel this theme has multiple meanings since many wonderful things are in store for convention attendees: outstanding convention speakers, our supportive vendors and, of course, the friendships we enjoy re-kindling during convention. The theme can also refer to our ongoing collaboration with organizations that support the WVPMA through education, by offering legal advice and by keeping us informed on new state level referendums that impact our profession. We are quite blessed to have strong relationships with our vendors, the WVMA and the WVTA. During convention I encourage our WVPMA members to express appreciation to these groups for their continued support. We have had many goals this year and I am proud to say that we have achieved many and have made great strides towards others. One of our primary goals was to establish criteria and begin accepting applications for the “Josette Svitter Educational Fund.” We have achieved this goal. The fund will provide financial assistance to managers for continuing education or to help supplement the expense associated with becoming a Certified Veterinary Practice Manager. Each year before convention we notify veterinary clinics around Wisconsin of our “Practice Manager of the Year” award. We know how committed our members are to keeping their veterinary practices running smoothly and lucratively. We encourage practice owners to submit applications and nominate their manager so that they can be acknowledged and honored by their peers in the WVPMA during the state convention. For those practices that would like to nominate their manager for this award, it’s not too early to start the process for next year. Information regarding this award and the nomination instructions can be found on our website at www.wvpma.com. I hope everyone has a great time at convention. I look forward to continuing my service as past president and to many more years of continued learning and growth along side my colleagues in the WVPMA. Sincerely, Jenny Perket WVPMA President

Committees Convention and Marketing: Lyn M Schuh CVT Cheryl Kuchera ALyce D'Amato-Licari Cheryl Skwor

WVPMA Board: Jenny Perket CVT President Linda Johnson President Elect John Rasmussen Past President Gail Pipke Treasurer Sylvia Brohmer Membership Chair Tamera Hagner Secretary

Sponsors WVMA Marshfield Labs Midwest Cremation Service of Wisconsin Butler Schein Pfizer Animal Health Novartis Animal Health Hill’s Pet Nutrition Merial, Ltd. Heska MWI Impromed Midwest Veterinary Supply Iams / P & G Pet Care Webster

WVPMA Schedule All sessions will be held in the Lake Rooms upstairs unless otherwise noted.

THURSDAY 11:45am-6pm Exhibit Hall Please thank our sponsors!

4-6pm WVPMA Registration

FRIDAY 8-9am WVPMA Registration

9-10am Annual Membership Meeting

10-11am Essential Communication Skills for Leaders Jackey Backman

11-11:15am Break

11:15am-12:15pm Essential Communication Skills for Leaders Jackey Backman

12:15-1pm Lunch – Exhibit Hall Please thank our sponsors! Ticket required

1-2:30pm Essential Communication Skills for Leaders Jackey Backman

2:30-3pm Break – Exhibit Hall Please thank our sponsors!

3-3:45pm Essential Communication Skills for Leaders Jackey Backman

4-5pm Essential Communication Skills for Leaders Jackey Backman

Evening Events 5-6:30pm Shipmate Soirée Come to the Shipmate Soirée in the exhibit hall for a networking reception with your fellow veterinarians, practice managers, CVTs and exhibitors!

SATURDAY 9-9:45am Essential Communication Skills for Leaders Jackey Backman

9:45-10am Break

10-11:45am Essential Communication Skills for Leaders Jackey Backman

11:45am-1pm Lunch – Exhibit Hall Ticket required

1-2:30pm Keynote Address – Deal With It! How to Stay Calm Under Pressure Mike Staver (1.8 CE non-scientific) Hall B

It’s not about stress management. That won’t work! It’s not about changing your circumstances. That will only change the scenery. Today, more than ever, you are being asked to do more and more. What it gets down to is how you choose to invest energy. It’s not the hours you work, it’s the value you get from the work you do. Do not, under any circumstances, let someone convince you that it is an easy process - but it is simple. In this session, participants will learn what it takes to stay calm and focused even if they don’t like the circumstances.

You will learn: • What drives your choices • Why distress has the effect it has • Why the things that happen to you, while challenging at times, are not the problem • The steps to staying calm and productive • The thought processes that cause some to thrive and others to collapse

2:45-4:45pm Essential Communication Skills for Leaders Jackey Backman

Speaker (use picture from mailer) The Wisconsin Veterinary Practice Managers Association (WVPMA) is thrilled to announce the return of Jackey Backman to the 2012 WVPMA Convention. Jackey is an internationally recognized speaker, trainer and personal development specialist. Her business experience includes positions in middle and senior management. She is currently president of One Spirit Inc. Countless successful training programs have been developed by Jackey, while she continues to deliver her internationally acclaimed Success Intensive Training™ in which she shares “9 Principles of Personal Power™.” She has been acknowledged through national television, radio and magazine, as well as recognized for her expertise in Powerful Communications, Dealing with Difficulty in the Workplace and her outstanding contributions in transforming good managers into exceptional leaders. Jackey has worked with organizations throughout North America and the including The National Research Council of , Sport Canada, Ministry of Oil and Gas Oman, The Achievement Centre, Paramount Energy, Qalhat LNG, JMP Engineering, Rockhurst University, McMaster University and DHL Canada. Jackey has also been invited to speak at association conferences to share her knowledge in various aspects of personal development and organizational leadership. Jackey is a licensed practitioner of Neuro-Linguistic Programming™, a Licensed Master Practitioner of Neuro-Linguistic Programming™ and a licensed trainer of Neuro-Linguistic Programming™. She is currently working towards her PhD in metaphysics. Additionally, Jackey is a professional member of the Canadian Association of Professional Speakers and the Neuro-Linguistic Society. She has lived in 14 cities over three continents, speaks two languages fluently and a third passively. She is compassionately candid, whole-hearted and joy-filled! Throughout Jackey’s sessions, you will gain confidence, clarity, credibility and cooperation while learning how to deal with conflict and confrontation, motivate others, and how to have those “difficult” conversations.

I have not heard anything on PMOY as far as who it is and who is taking care of it, I assume its done??? I will defer this to you and if you need me for anything let me know. The WVMA does like to have the recipient name for their publishing.

I will contact the marketing committee to make sure signs are made for convention.

Please contact me if there are any questions!!

Lyn