INNOVATING SOCIAL SERVICES NATIONAL COUNCIL OF SOCIAL SERVICE | ANNUAL REPORT FY2011 PURPOSE MISSION To ensure that every person has To provide leadership and direction in social the opportunity to live a life of services, to enhance the capabilities of social dignity to his or her fullest service organisations, and to promote strategic potential within society partnerships for social services CONTENTS 02 NCSS Board of 14 Meeting 56 Management Council Social Needs Data & Analysis 04 NCSS 26 Improving 60 Financial Management Capability Statements 05 Organisation 38 Engaging 92 Committees & Structure Community Listings 06 President's 48 Unlocking Review Social Value 12 Highlights & Achievements 2 INNOVATING SOCIAL SERVICES NCSS BOARD OF COUNCIL PATRON-IN-CHIEF PATRON His Excellency Mr Chan Chun Sing Dr Tony Tan Keng Yam Acting Minister for Community Development, President of the Republic of Singapore Youth and Sports (from 1 September 2011) Mr S R Nathan Former President of the Republic of Singapore (till 31 August 2011) 1 2 3 4 5 6 7 8 9 10 1 RADM (RET) Kwek Siew Jin 6 Mr Richard Sim Hwee Cher BBM, PPA(E), PPA(P), PBM Honorary Treasurer President 7 Ms Anita Fam 2 Mr Phillip Tan PBM JP, BBM(L), BBM, PBM Board Member Vice President 8 Dr Philbert Chin 3 Ms Jennie Chua BBM, PBM JP, BBM, PPA(P), PBM Board Member Chairman, Community Chest 9 Mr Noel Hon 4 Mr Cyril Chua JP, BBM(L), BBM Vice President Board Member 5 Ms Frances Cheang 10 Mr Stephen Loh JP, BBM, PBM Board Member Honorary General Secretary NCSS ANNUAL REPORT FY2011 3 11 12 13 14 15 16 17 18 19 20 11 Mr Shabbir Hassanbhai 16 Mr Alex Lee PBM JP Board Member Board Member 12 Mr Albert Lim 17 Mr Augustin Lee Board Member PPA(P) Board Member 13 Mr Robert Chew Board Member 18 Dr Ang Seng Bin Board Member 14 Mr Sallim Bin Abdul Kadir PBM 19 Dr Jason Cheah Board Member Ministry of Health Representative 15 Mr Louis Lim 20 Ms Ong Toon Hui PBM PPA(P) Board Member Ministry of Community Development, Youth and Sports Representative 4 INNOVATING SOCIAL SERVICES NCSS MANAGEMENT 12 3 45 67 89 1011 12 13 14 15 1 Ms Ang Bee Lian 7 Ms Angela Yak 13 Mr Yen Chang Sheng PPA(P) Director, Sector Manpower and Head, Internal Audit Chief Executive Officer Corporate Planning (from 1 July 2011) (from 8 June 2007) 14 Ms Peggy Ong 8 Ms Fiona Chua Head, Human Resource 2 Ms Tina Hung Director, Corporate Services Deputy Chief Executive Officer 15 Ms Goh Siew Hian Director, Service Development 9 Ms Vibhangini Robert Head, Corporate Communications Director, Family Service Centre Deputy Director, Service (Covering from 1 May 2011) Development New Senior Management Members (Not in picture) 3 Ms Tan Bee Heong 10 Ms Rae Lee Director, Community Chest Deputy Director, Service Ms Seah Yang Hee Development (from 10 October 2011) Director, Family Service Centre 4 Mr Chan Whee Peng (from 1 July 2012) Director, Membership and Service 11 Ms Debbie Lui Management (from 8 October 2011) Deputy Director, Community Chest Ms Cindy Shee (till 10 May 2012) Deputy Director, Community Chest 5 Ms Belinda Tan (from 27 March 2012) Director, Social Service Training 12 Ms Carol Pereira Institute Deputy Director, Family Service Mr Shawn Koh Centre (till 31 March 2012) Deputy Director, Family Service Centre 6 Ms Ng Ling Ling Deputy Director, Social Service (from 1 April 2012) Director, Resource Allocation Sector 2016 (from 1 April 2012) Mr Ang Cheng Eng Deputy Director, Resource Allocation (from 14 May 2012) NCSS ANNUAL REPORT FY2011 5 ORGANISATION STRUCTURE Board Executive Audit Community Chest Services Resource Provisions Committee Committee Committee Committee Committee Investment Sub-Committee CEO Deputy CEO Internal Audit Community Service Family Service Sector Manpower and Social Service Chest Development Centre Corporate Planning Training Institute Membership and Corporate Resource Corporate Human Service Management Communications Allocation Services Resource Community Chest Sector Manpower and Corporate Planning Membership and Service Management • Raises funds for programmes supported • Formulates and implements manpower • Engages and supports NCSS member by NCSS through the SHARE development plans for the social service VWOs in meeting their organisational programme, foundations, individuals, sector in collaboration with Voluntary needs and development corporations, online donation portal and Welfare Organisations (VWOs), • Monitors the performance of social service Community Chest events government agencies and other programmes and collaborates with VWOs • Fosters community involvement by stakeholders to achieve the programmes' desired facilitating volunteering opportunities • Develops and implements strategic outcomes corporate plans and organisational Service Development • Develops and implements shared services development initiatives to grow the and benefits for VWOs • Undertakes service planning and review capability of NCSS for social services to meet community Resource Allocation Social Service Training Institute needs • Manages the allocation of key funds from • Develops, pilots and expands needed • Enhances capability of VWOs and social NCSS, government ministries, and other social services service professionals through specialised stakeholders supporting VWOs to run • Develops and sets service standards to evidence and practice-based training as needed programmes and build meet service users' needs well as continuing education capabilities programmes • Assesses requests for funding, premises • Structures and administers new funding and other resources • Provides non-profit governance and and schemes to meet the needs of the management, including organisational disadvantaged through VWOs Family Service Centre (FSC) development programmes to VWOs and • Partners government ministries and • Enables FSCs to better meet community facilitates Board consultancy services stakeholders to develop and implement needs through outreach initiatives and • Identifies training needs for the sector and funding policies to enhance VWOs' needs assessment develops professional development programmes and capabilities • Enhances FSC professional practice and pathways for key social service service standards to deliver effective professionals Corporate Services services to families in need • Handles corporate services within NCSS, Corporate Communications • Facilitates the development of stronger including administration, financial • Develops and implements corporate partnerships between FSCs and other management, funds management, communications strategies for NCSS stakeholders to ensure seamless investment and info-communications coordination of services • Manages NCSS corporate image, website, system management media and international relations • Plans and develops FSC facilities to • Promotes and drives cross-sector ICT ensure accessibility to FSC services • Produces corporate publications such as innovations and initiatives under the social Rapport and Annual Report service ICT masterplan (SS2016) to improve productivity and service delivery to clients 6 INNOVATING SOCIAL SERVICES PRESIDENT'S REVIEW The social service sector has grown over the years and is playing a bigger role today compared to a decade ago. To meet an increasing demand for social services brought about by changing social challenges and the aspiration to be a more inclusive society, it is imperative that the sector be more productive and innovative, working closer together to strengthen and increase collaboration to address the issues that the community faces. NCSS ANNUAL REPORT FY2011 7 NCSS will be embarking on the Social Service Sector ICT Masterplan (SS2016), which aims to better leverage infocomm technologies to improve productivity and service delivery to clients Nurturing Innovation The 20% reduction in processing time allowed Given the rising complexity of social issues and NCSS to engage VWOs in more in-depth discussions higher expectations of the public, Voluntary Welfare about service delivery and helped NCSS staff to Organisations (VWOs) must constantly innovate understand and co-create solutions with VWOs. to be effective. For this reason, the National Council This project emerged as one of the top 10 projects of Social Service (NCSS) has been encouraging among more than 140 entries for the PS21 ExCEL sector innovation through different initiatives. At Awards. the NCSS Members Conference 2011, NCSS organised the inaugural NCSS Pitch, a competition Research has also helped NCSS in evaluating the in which VWOs showcased innovative projects that effectiveness of social services. A research study added value to their services. The Alzheimer's commissioned by NCSS found that children Disease Association and the Lions Befrienders helped by The Straits Times School Pocket Service Association impressed the panel of judges Money Fund (SPMF), which was administered by and the audience with their creativity and NCSS from 2001 to 2011, had benefited children adaptability, and emerged as the winners. both psychologically and academically, beyond giving them the certainty of pocket money. NCSS has also been implementing measures to From April 2012, NCSS has also made more than strengthen the capabilities of member VWOs 3,400 e-journals available to our member VWOs to and create stronger growth in the sector. Along build their research capability and help social with the Ministry of Community Development, service professionals stay abreast of new Youth and Sports (MCYS), NCSS reviewed the developments in the sector. capability building needs of the VWOs and advocated