Cross-Border Pilot Governance
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Title: Document Version: Deliverable D4.2 1.0 Cross-Border pilot governance Project Number: Project Acronym: Project Title: 297239 GEN6 Governments ENabled with IPv6 Contractual Delivery Date: Actual Delivery Date: Deliverable Type* - Security**: 31/12/2013 06/01/2014 R – PU * Type: P - Prototype, R - Report, D - Demonstrator, O - Other ** Security Class: PU- Public, PP – Restricted to other programme participants (including the Commission), RE – Restricted to a group defined by the consortium (including the Commission), CO – Confidential, only for members of the consortium (including the Commission) Responsible and Editor/Author: Organization: Contributing WP: Martin Krengel Citkomm WP4 Authors (organisations): Martin Krengel (Citkomm), Gerold Gruber (Citkomm), Carlos Gómez (MINHAP), Mojca Volk (ULFE), Gabriela Gheorghe (University Luxembourg), Antonio Skarmeta (University Murcia) Abstract: This deliverable presents the governance principles and tools defined to monitor the pilots operation In particular, this deliverable focuses on the pilot for IPv6-readiness for cross-border services. Keywords: IPv6, Governments, monitoring, measurement, pilots, national, cross-border, partners, outcome, impact, governance, ticket system, trend GEN6 Consortium Deliverable D4.2 297239 GEN6 Cross-Border pilot governance Revision History The following table describes the main changes done in this document since its creation. Revision Date Description Author (Organization) v0.1 24-09-2013 Document creation, initial ToC Martin Krengel (Citkomm) V0.2 3-12-2013 Addition of information from MINHAP Carlos Gómez (MINHAP) V0.3 18-12-2013 Consolidation input from different partners Martin Krengel (Citkomm) V0.4 02-12-2013 Consolidation, Executive Summary Martin Krengel (Citkomm) V1.0 06-01-2014 Final Version Martin Krengel (Citkomm) 06/01/2014 – v1.0 Page 2 of 24 Deliverable D4.2 297239 GEN6 Cross-Border pilot governance Disclaimer The GEN6 project (number 261584) is co-funded by the European Commission under the ICT Policy Support Programme (PSP) as part of the Competitiveness and Innovation framework Programme (CIP). This document contains material that is the copyright of certain GEN6 partners and the EC, and that may be shared, reproduced or copied “as is”, following the Creative Commons “Attribution-NonCommercial-NoDerivs 3.0 Unported (CC BY-NC-NC 3.0) licence. Consequently, you’re free to share (copy, distribute, transmit) this work, but you need to respect the attribution (respecting the project and authors names, organizations, logos and including the project web site URL “http://www.gen6.eu”), for non-commercial use only, and without any alteration, transformation or build upon this work. The information herein does not necessarily express the opinion of the EC. The EC is not responsible for any use that might be made of data appearing herein. The GEN6 partners do not warrant that the information contained herein is capable of use, or that use of the information is free from risk, and so do not accept liability for loss or damage suffered by any person using this information. 06/01/2014 – v1.0 Page 3 of 24 Deliverable D4.2 297239 GEN6 Cross-Border pilot governance Executive Summary The cross border pilots in GEN6 will enable IPv6 connected services involving infrastructures from several partners. To set up a control and operation level for this infrastructure a central monitoring and trouble handling instance is set up for GEN6. The IPv6-readiness for cross-border services uses existing infrastructures of secures networks of governmental networks in its core. For the demonstration of IPv6 connectivity special service connection will be established. The operational services for the core infrastructure are well established, because they are part of the existing infrastructures. An extended Monitoring is required for the specific services being involved in the pilot as well as for the national network extensions that must be made available for the pilot connectivity. The IPv6 Safety pilot integrates components and networks directly used over public networks with focus in the Internet. The components are connected for the purpose of this pilot, so the set up and the operation of the monitoring is part of the GEN6 activities. The monitoring and the event handling will be supported using three well known tools. All tools are web based and will be made available to all involved partners. For the event handling the tool ‘Icinga’ will be used. Icinga allows the definition and monitoring of relevant connections and system parameters and controls the operation between set thresholds. Performance and trend data, that are not relevant for event notifications, will be integrated in a “Munin” system. This gives long term trend statics and produces graphs to view network and application latency und such things more. In case of recognized problems a ticket system based on OTRS is established. All partners are integrated as role with responsibility for their infrastructure components. 06/01/2014 – v1.0 Page 4 of 24 Deliverable D4.2 297239 GEN6 Cross-Border pilot governance Table of Contents 1. Introduction ............................................................................................................................................. 7 2. Requirements for Monitoring .................................................................................................................. 8 2.1 IPv6-readiness for cross-border services .................................................................................................. 8 2.1.1 Pilot Description ................................................................................................................................. 8 2.1.2 Architecture ........................................................................................................................................ 8 2.1.3 Monitoring requirements...................................................................................................................13 2.2 IPv6 Safety ..............................................................................................................................................15 2.2.1 Pilot Description ................................................................................................................................15 2.2.1.1 Overview .......................................................................................................................................15 2.2.1.2 Core A-ERCS ...................................................................................................................................16 2.2.1.3 Cross Border extension A-ERCS ......................................................................................................18 2.2.2 Architecture .......................................................................................................................................19 2.2.3 Monitoring requirements...................................................................................................................21 3. Tools .......................................................................................................................................................23 3.1 Event Monitoring....................................................................................................................................23 3.2 Trend Monitoring ...................................................................................................................................24 3.3 Ticket System .........................................................................................................................................24 06/01/2014 – v1.0 Page 5 of 24 Deliverable D4.2 297239 GEN6 Cross-Border pilot governance Figure Index Figure 2: Core Connection over governmental networks ......................................................................... 10 Figure 2: High-level A-ERCS system overview .......................................................................................... 18 Figure 2: High-level A-ERCS services overview......................................................................................... 18 Figure 2: On-site international intervention architecture ........................................................................ 20 06/01/2014 – v1.0 Page 6 of 24 Deliverable D4.2 297239 GEN6 Cross-Border pilot governance 1. INTRODUCTION This Deliverable 4.2 describes the governance principles and tools to monitor the pilots operation and identifies the required tools to evaluate system operation and integration architecture. Gen6 deals with existing infrastructures as well as pilot infrastructures only implemented for the purpose of demonstration in GEN6. This deliverable focuses those parts of infrastructure being outside of the existing infrastructures for pilot use only. Within this a trouble management system is set up and operated during the whole pilot production. Additionally an appropriate system monitoring is performed. The goal for the system monitoring is twofold. First, a database is created which allows an efficient validation and verification of the overall concept. The second goal of the monitoring is the support of the pilot in case of problems. 06/01/2014 – v1.0 Page 7 of 24 Deliverable D4.2 297239 GEN6 Cross-Border pilot governance 2. REQUIREMENTS FOR MONITORING 2.1 IPv6-readiness for cross-border services 2.1.1 Pilot Description Connection between administrations is often performed