IMPORTANT: This booklet contains important information about the vehicle’s warranty coverage. It also explains owner assistance information and Saturn’s participation in the Mediation/Arbitration Program. Keep this booklet with your vehicle and make it available to a Saturn retailer if warranty work is needed. Be sure to keep it with your vehicle if you sell it so future owners will have the information. Owner’s Name: Street Address: City & State: Vehicle Identification Number (VIN): Date Vehicle First Delivered or Put In Use: Odometer Reading on Date Vehicle First Delivered or Put In Use: © 2008 Saturn Corporation U.S.A. All rights reserved. Printed in U.S.A. GENERAL MOTORS and GM are registered trademarks of General Motors Corporation. SATURN and the SATURN emblems are registered trademarks of Saturn Corporation. Part No. 15898479 B Second Printing 2009 Saturn Limited Warranty and Owner Assistance Information An Important Message to Owners... .....................1 After-Manufacture “Rustproofing” ........................12 Saturn’s Commitment to You ..............................1 Paint, Trim, and Appearance Items ....................12 Owner Assistance .............................................1 Vehicle Operation and Care ..............................13 GM Participation in an Alternative Dispute Maintenance and Warranty Service Records ........13 Resolution Program ........................................1 Chemical Paint Spotting ...................................13 Warranty Service – United States and Canada ......1 Warranty Coverage – Extensions .......................14 Warranty Coverage at a Glance ...........................2 Touring Owner Service – Outside Continental New Vehicle Limited Warranty ............................2 United States, Alaska, Hawaii, or Canada ........14 Emission Control Systems Warranty* ...................2 Original Equipment Alterations ...........................15 Pre-Delivery Service ........................................15 New Vehicle Limited Warranty .............................4 Production Changes .........................................15 What Is Covered ...............................................4 What Is Not Covered .........................................7 Emission Control Systems Warranty ..................16 Hybrid Specific Warranty ....................................9 What Is Covered .............................................16 What is Covered .............................................10 How to Determine the Applicable Emissions AURA Green Line Hybrid and Control System Warranty ...............................16 VUE Green Line Hybrid Coverage ..................10 Federal Emission Control System Warranty .........17 VUE Two-mode Hybrid Coverage ......................11 California Emission Control System Warranty .......18 What is Not Covered .......................................11 Emission Warranty Parts List ............................20 Replacement Parts ..........................................25 Things You Should Know About the New Maintenance and Repairs .................................26 Vehicle Limited Warranty ................................12 Claims Procedure ............................................27 Warranty Repairs – Component Exchanges .........12 Warranty Repairs – Recycled Material ................12 2009 Saturn Limited Warranty and Owner Assistance Information Owner Assistance .............................................28 Saturn Courtesy Transportation ..........................31 Customer Satisfaction Procedure .......................28 Warranty Information for California Only ..............31 Notification of Name/Address Change .................29 Special Coverage Adjustment Programs Participation in Better Business Bureau Beyond the Warranty Period ..........................32 Mediation/Arbitration Program .........................29 Customer Assistance Offices .............................32 State Warranty Enforcement Laws .....................30 Online Owner Center (U.S.) — Assistance For Text Telephone (TTY) Users .......30 www.gmownercenter.com/saturn .....................33 Saturn Roadside Assistance ..............................30 My GM Canada (Canada) — www.gm.ca ............33 ✍ NOTES An Important Message to Owners... Saturn’s Commitment to You GM Participation in an Alternative We are committed to assuring your satisfaction with Dispute Resolution Program your new Saturn. See Owner Assistance on page 28 for information on Your Saturn retailer also wants you to be completely the voluntary, non-binding Alternative Dispute Resolution satisfied and invites you to return for all your service Program in which GM participates. needs, both during and after the warranty period. Warranty Service – United States and Owner Assistance Canada Your Saturn retailer is best equipped to provide all Your selling retailer has made a large investment to your service needs. Should you ever encounter ensure that they have the proper tools, training, a problem that is not resolved during or after the and parts inventory to make any necessary warranty limited warranty period, talk to a member of dealer repairs should they be required during the warranty management. Under certain circumstances, GM and/or period. We ask that you return to your selling retailer for GM dealers/retailers may provide assistance after warranty repairs. In the event of an emergency repair, the limited warranty period has expired when the you may take your vehicle to any authorized GM problem results from a defect in material or dealer/retailer for warranty repairs. However, certain workmanship. These instances will be reviewed on warranty repairs require special tools or training that only a case-by-case basis. If your problem has not been a dealer selling your brand may have. Therefore, not resolved to your satisfaction, follow the Owner all dealers/retailers are able to perform every repair. If a Assistance on page 28. particular dealership cannot assist you, then contact We thank you for choosing a Saturn. Saturn. If you have changed your residence, visit any Saturn retailer the United States or Canada for warranty service. 1 Warranty Coverage at a Glance The warranty coverages are summarized below. Sheet Metal New Vehicle Limited Warranty • Corrosion coverage is for the first 3 years or 36,000 miles, whichever comes first. Bumper-to-Bumper (Includes Tires) • Rust-through coverage is for the first 6 years or 100,000 miles, whichever comes first. • Coverage is for the first 3 years or 36,000 miles, whichever comes first. Emission Control Systems Warranty* Powertrain * For light duty trucks see “How to Determine the • Coverage is for 5 years or 100,000 miles, Applicable Emissions Control System Warranty” under whichever comes first. Emission Control Systems Warranty on page 16 for more information. 2 Federal California • Gasoline Engines • Gasoline Engines − Defects and performance for cars and light duty − Defects and performance for cars and trucks engines are covered for the first 2 years or with light duty or medium duty emission 24,000 miles, whichever comes first. From the control systems are covered for the first 3 years first 2 years or 24,000 miles to 3 years or or 50,000 miles, whichever comes first. 36,000 miles defects in material or workmanship − Specified components for cars or light duty continue to be covered under the New Vehicle trucks equipped with light duty or medium Limited Warranty Bumper-to-Bumper coverage duty engines are covered for the first 7 years or explained previously. Specified major 70,000 miles, whichever comes first. components are covered for the first 8 years or 80,000 miles, whichever comes first. − Catalytic converters, engine control modules, and powertrain control modules are covered for the first 8 years or 80,000 miles, whichever comes first. Important: Some California emission vehicles may have special coverages longer than those listed here. See “California Emission Control System Warranty” under Emission Control Systems Warranty on page 16. 3 New Vehicle Limited Warranty Saturn will provide for repairs to the vehicle during the Obtaining Repairs warranty period in accordance with the following terms, conditions, and limitations. To obtain warranty repairs, take the vehicle to a Saturn retail facility within the warranty period and request What Is Covered the needed repairs. A reasonable time must be allowed for the retail facility to perform necessary repairs. Warranty Applies Warranty Period This warranty is for Saturn vehicles registered in the United States and normally operated in the United The warranty period for all coverages begins on the States or Canada, and is provided to the original and date the vehicle is first delivered or put in use and ends any subsequent owners of the vehicle during the at the expiration of the coverage period. warranty period. Bumper-to-Bumper Coverage In the state of Hawaii, authorized Saturn service is The complete vehicle is covered for 3 years or available only on the island of Oahu. 36,000 miles, whichever comes first, except for other Repairs Covered coverages listed here under “What Is Covered” and those items listed under “What Is Not Covered” later in The warranty covers repairs to correct any vehicle this section. defect related to materials or workmanship occurring during the warranty period. Needed repairs will be Powertrain Coverage performed using new or remanufactured parts. The powertrain is covered for 5 years or 100,000 miles, No Charge whichever comes first, except for other coverages