DOCSLIB.ORG

Blackpool and Communitywise

Total Page：16

File Type：pdf, Size：1020Kb

Download full-text PDF Read full-text
Blackpool and Communitywise Open Research Online The Open University’s repository of research publications and other research outputs Telematics for community portal development. Thesis How to cite: Musgrave, Stephen J (2006). Telematics for community portal development. PhD thesis The Open University. For guidance on citations see FAQs. c 2006 Stephen J. Musgrave Version: Version of Record Copyright and Moral Rights for the articles on this site are retained by the individual authors and/or other copyright owners. For more information on Open Research Online’s data policy on reuse of materials please consult the policies page. oro.open.ac.uk Open University Department of ICT Ph.D Research Dissertation Telematics for Community Portal Development Stephen J.Musgrave May, 2006 1 ProQuest Number: 13917309 All rights reserved INFORMATION TO ALL USERS The quality of this reproduction is dependent upon the quality of the copy submitted. In the unlikely event that the author did not send a com plete manuscript and there are missing pages, these will be noted. Also, if material had to be removed, a note will indicate the deletion. uest ProQuest 13917309 Published by ProQuest LLC(2019). Copyright of the Dissertation is held by the Author. All rights reserved. This work is protected against unauthorized copying under Title 17, United States C ode Microform Edition © ProQuest LLC. ProQuest LLC. 789 East Eisenhower Parkway P.O. Box 1346 Ann Arbor, Ml 48106- 1346 2 u to (Us- s " r e . t c n E + s Telematics for Community Portal Development Stephen J. Musgrave Thesis submitted to complete the programme of research at the Open University for the award of Doctor of Philosophy Research School - Department of ICT of the Open University Afvnr oK $0&<-u'iSiOU z 3 ocriSSt^ Ice'S" SlPrE OF <3°t ha-1 2_CO<S» T h e O p a n IftUversily 2 1 JUN 2008 Library D O N A TIO N Acknowledgements To my wife Lynda for her patient support, without which this work would not have been possible. Especial thanks and appreciation to Dr Geoff Einon and Dr Keith Tanner, as internal and local supervisors, for their forbearance throughout the 5-year period of this research study. 5 t 6 Telematics for Community Portal Development Abstract Community portals emanate from information and communication technology (ICT) applied to community networking, enabling citizens to access information and services on-line. These telematic portal systems are now deployed globally, facilitating information services to geographic and virtual communities. The context of this research study is one of community portals deployed by UK government local authorities for citizen service interactions. To date there have been few studies that holistically and longitudinally examine the subject of community portals. The 5 year research exercise has been undertaken as a qualitative study using an interpretivist approach and methodology derived > from context-process analysis. The approach was influenced by Mumford’s writings on ‘people and technology ' and Schuler’s early work on community network development in the USA. Data collection was undertaken using a national survey questionnaire and qualitative techniques including interviews and mini-case studies. Findings of the research include a new categorisation of community portals into two distinctive types of Civic and Civil portal. Theoretical outcomes include an improved understanding of the methodological, technical, and social dimensions of portal development and deployment. The implications for management include an exposition of the issues involved in community portal development and the important need for citizen engagement in the process. A case study of Blackpool, (and mini case studies of five civic / civil portals), point to lack of collaboration between central and local government portal architects and developers. 7 8 List of Contents Abstract 7 1. Chapter 1: Telematics in the Context of Community 17 Portals 1.1 Introduction 17 1.1.1 Research Background 20 1.1.2 Research Aims, Objectives, and Questions 21 1.1.3 Aims and Objectives 22 1.1.4 Research Questions 23 1.2 Organisation of the Thesis 24 1.3 Chapter Summary 27 ) Chapter 2: Literature Review Community Portals and 29 the Civil / Civic Networks !.1 Introduction 29 2.1.1 Civil / Civic Society Networks 32 2.1.2 Emergence of Virtual Communities and a Network Society 36 2.1.3 Main Drivers of e-Government 38 2.1.4 The e.Gov Context 39 !.2 Community Portals 42 2.2.1 Electronic Portals 42 2.2.2 Horizontal Portals - ‘Mega-Portals’ 44 2.2.3 Commerce Portals 45 2.2.4 Search and Directory Services 45 2.2.5 On-line Desktop Applications 46 2.2.6 Personalisation 47 2.2.7 Vertical Portals - Vortals 47 2.2.8 Community/Civic Civil Portals 48 2.2.9 Core Services for a Community Network Portal 53 2.2.10 Community Portal Goals 56 2.2.11 UK Government Response to e.Gov 57 2.2.12 The Government Portal - Directgov 59 2.2.13 Interim Summary 61 .3 Social Impact of Community Portals 62 2.3.1 Understanding the Driving Influences on Community Portals 65 2.3.2 Knowledge Workers 72 2.3.3 Community Networks and Regeneration 76 .4 Technology of Community Portals 80 2.4.1 Challenges and Strategic Issues 83 2.4.2 Urban and Rural Community Networks 84 2.4.3 Long Term impact and Sustainability 85 2.4.4 Following the Commercial ‘Enterprise Information Portal’ 89 model 2.4.5 e-Grid Synergies 94 2.4.6 iDTV 96 .5 Information Systems view of Community Portals 98 2.5.1 Middleware Development 98 2.5.2 Metadata 99 2.5.3 Integration Strategy into Back Office 101 2.5.4 Portal Scoring Methodology 104 2.5.5 Informatics and Community Informatics 111 9 2.6 Summary of Chapter Two 114 3. Chapter 3: Theoretical Frameworks 117 3.1 Introduction 117 3.2 Theoretical Frameworks in Information Systems Research 119 3.3 Culture and Organisation 123 3.4 Theoretical Frameworks for Analysis of Community Culture 129 3.4.1 Actor Network Theory 131 3.4.2 Diffusion of Innovation Theory 133 3.4.3 Structuration theory principles 137 3.4.4 Diffusion or Translation (Actor Network)? 143 3.5 Interim Summary 145 3.6 Power in Organisations 146 3.7 Culture and Cross Culture 148 3.8 Power and Politics 149 3.9 Synthesis of Theory 150 3.10 Research Approach 151 3.11 Research Paradigm in Information Systems 152 3.12 Positivism: The Scientific Paradigm 157 3.12.1 Assessment of Scientific approach to Information Systems 157 3.12.2 Scientific Research method in IS 159 3.13 The Interpretivist Paradigm 160 3.13.1 Assessment of the Interpretivist Paradigm 162 3.13.2 Interpretivist approaches to Information Systems Research 163 3.14 Justification for Choice of Research Methodology 166 3.15 Context-Process Analysis 170 3.16 Chapter Summary and Epilogue 175 4. Chapter 4: Research Methodology 179 4.1 Introduction 179 4.2 Research Methods 180 4.3 Research Tools and Techniques 181 4.4 Application of Participative Action Research 183 4.5 Community Portal (UK) Questionnaire Survey 2002 186 4.5.1 The UK Survey target group 188 4.5.2 Survey Design and Identification of Target Group 188 4.5.3 Question formulation 189 4.5.4 Community Postal Survey 2002 Pilot 190 4.5.5 The Community Portal (UK) Survey 2002 191 4.5.6 SOCITM Surveys as a Comparator 192 4.5.7 Case Study of Blackpool 194 4.6 Chapter Summary 195 5. Chapter 5: Community Portals (UK) Study: Survey 197 Results: A national questionnaire to probe the capacity of local authority community portal development 5.1 Introduction 197 5.2 General Statistics from responses to the Community Portal 198 (UK) Survey 2002 Questionnaire 5.3 Statistical validity of data obtained 199 10 5.4 Specific Data Findings 199 5.5 SOCITM Comparator 209 5.6 Community Portal (UK) Survey 2002 - Data Analysis 209 Summary 5.7 Secondary Analysis of Survey Responses 216 5.8 Specific Information from Portal Survey Responses 218 5.9 Comparison of Portal (UK) Survey (2002) with SOCITM 220 Findings 5.10 Mini-Case Studies 224 5.11 Chapter Summary 225 6. Chapter 6: The Case Study: Broadband Interactive Grid 227 - Blackpool and CommunityWise. 6.1 Introduction 227 6.2 Selection of Blackpool as a major case study 228 6.2.1 Overview of Blackpool 229 6.2.2 Implementing Electronic Government statement in Blackpool 230 6.2.3 Joined-up Government Services through Portals 231 6.3 Broadband Interactive Grid (BIG) project 232 6.4 e-Community Strategy 235 6.5 Link to Research Survey outcomes 237 6.6 Background to Design and Development of CommunityWise 238 6.7 Blackpool Case Study - Issues and Relationships 239 6.8 Blackpool Case Study - Application of Context-Process 243 Analysis 6.9 Mini Case Studies as Comparators 251 6.10 253 6.11 Chapter Summary 255 7. Chapter 7: Contextualisation of research findings: An 257 appraisal of Community (Civic) portals for local authorities in the UK 7.1 Introduction 257 7.2 Consideration of Research Questions 258 7.3 Summary and Synthesis of the Research Study 269 7.3.1 Summary of Use of Evaluation Frameworks for Interpretivist 270 Research 7.3.2 Frameworks used to Evaluate Interpretive Research in this 272 study 7.4 Application of Research Methodology 290 7.4.1 Use of Actor-Network theory 291 7.4.2 Use of Context-Process Analysis. A review of its application 292 and problems identified. 7.5 Evaluation, Contextualisation, and Findings of the Blackpool 297 Case Study 7.5.1 Cultural Landscape - 2002-2004 298 7.5.2 Cultural Context of Development in Blackpool 299 7.5.3 Cultural contextualisation - Period 2000-2002 ‘Inception of 302 BIG’ 7.5.4 Cultural contextualisation - Period 2002-2004 305 ‘CommunityWise Development’ 7.5.5 Findings from the Blackpool Case Study 307 11 7.6 Chapter Summary 313 8.
Load more

Recommended publications
  • House of Lords Official Report
    Vol. 708 Tuesday No. 35 24 February 2009 PARLIAMENTARY DEBATES (HANSARD) HOUSE OF LORDS OFFICIAL REPORT ORDER OF BUSINESS Questions Benefits: Winter Fuel Allowance Statute Law Database Economy: Arts and Culture Energy: Renewable Gas Health: Disease Control (Intergovernmental Organisations Committee Report) Motion to Take Note Freedom of Information Act 2000 Statement Energy: Renewables (Economic Affairs Committee Report) Motion to Take Note Human Rights: Religious Belief Question for Short Debate Grand Committee Local Democracy, Economic Development and Construction Bill [HL] Committee (Seventh Day) Written Statements Written Answers For column numbers see back page £3·50 Lords wishing to be supplied with these Daily Reports should give notice to this effect to the Printed Paper Office. The bound volumes also will be sent to those Peers who similarly notify their wish to receive them. No proofs of Daily Reports are provided. Corrections for the bound volume which Lords wish to suggest to the report of their speeches should be clearly indicated in a copy of the Daily Report, which, with the column numbers concerned shown on the front cover, should be sent to the Editor of Debates, House of Lords, within 14 days of the date of the Daily Report. This issue of the Official Report is also available on the Internet at www.publications.parliament.uk/pa/ld200809/ldhansrd/index/090224.html PRICES AND SUBSCRIPTION RATES DAILY PARTS Single copies: Commons, £5; Lords £3·50 Annual subscriptions: Commons, £865; Lords £525 WEEKLY HANSARD Single copies: Commons, £12; Lords £6 Annual subscriptions: Commons, £440; Lords £255 Index—Single copies: Commons, £6·80—published every three weeks Annual subscriptions: Commons, £125; Lords, £65.
    [Show full text]
  • The Cabinet Manual
    The Cabinet Manual A guide to laws, conventions and rules on the operation of government 1st edition October 2011 The Cabinet Manual A guide to laws, conventions and rules on the operation of government 1st edition October 2011 Foreword by the Prime Minister On entering government I set out, Cabinet has endorsed the Cabinet Manual as an authoritative guide for ministers and officials, with the Deputy Prime Minister, our and I expect everyone working in government to shared desire for a political system be mindful of the guidance it contains. that is looked at with admiration This country has a rich constitution developed around the world and is more through history and practice, and the Cabinet transparent and accountable. Manual is invaluable in recording this and in ensuring that the workings of government are The Cabinet Manual sets out the internal rules far more open and accountable. and procedures under which the Government operates. For the first time the conventions determining how the Government operates are transparently set out in one place. Codifying and publishing these sheds welcome light on how the Government interacts with the other parts of our democratic system. We are currently in the first coalition Government David Cameron for over 60 years. The manual sets out the laws, Prime Minister conventions and rules that do not change from one administration to the next but also how the current coalition Government operates and recent changes to legislation such as the establishment of fixed-term Parliaments. The content of the Cabinet Manual is not party political – it is a record of fact, and I welcome the role that the previous government, select committees and constitutional experts have played in developing it in draft to final publication.
    [Show full text]
  • Spending Round 2013
    SPENDING ROUND 2013 Cm 8639 June 2013 SPENDING ROUND 2013 Presented to Parliament by the Chancellor of the Exchequer by Command of Her Majesty June 2013 Cm 8639 £45.00 © Crown copyright 2013 You may re-use this information (excluding logos) free of charge in any format or medium, under the terms of the Open Government Licence. To view this licence, visit www.nationalarchives.gov.uk/doc/open-government-licence/ or email [email protected]. Where we have identified any third party copyright information you will need to obtain permission from the copyright holders concerned. Any enquiries regarding this publication should be sent to us at [email protected]. You can download this publication from www.gov.uk ISBN 9780101863926 PU1501 Printed in the UK by the Stationery Office Limited on behalf of the Controller of Her Majesty’s Stationery Office Printed on paper containing 75% recycled fibre content minimum ID 2567822 30559 06/13 Contents Page Executive Summary 5 Chapter 1 Overview 13 Chapter 2 Departmental Settlements 33 Annex A Statistical Annex 57 List of Abbreviations 63 List of Tables 65 List of Charts 66 Executive Summary The Spending Round is the next stage in the Government’s plan to move Britian from rescue to recovery. In 2010, the Government inherited the largest deficit since the Second World War and one pound in every four that the Government spent was borrowed. Thanks to the tough choices taken since then, progress is already being made: the economy is growing, more than a million new jobs have been created by British businesses, and the amount the Government has to borrow each year – the deficit – is down by one third.
    [Show full text]
  • Government on the Internet: Progress in Delivering Information and Services Online
    Government on the internet: progress in delivering information and services online REPORT BY THE COMPTROLLER AND AUDITOR GENERAL | HC 529 Session 2006-2007 | 13 July 2007 The National Audit Office scrutinises public spending on behalf of Parliament. The Comptroller and Auditor General, Sir John Bourn, is an Officer of the House of Commons. He is the head of the National Audit Office, which employs some 850 staff. He, and the National Audit Office, are totally independent of Government. He certifies the accounts of all Government departments and a wide range of other public sector bodies; and he has statutory authority to report to Parliament on the economy, efficiency and effectiveness with which departments and other bodies have used their resources. Our work saves the taxpayer millions of pounds every year. At least £8 for every £1 spent running the Office. Government on the internet: progress in delivering information and services online Ordered by the LONDON: The Stationery Office House of Commons £13.50 to be printed on 10 July 2007 REPORT BY THE COMPTROLLER AND AUDITOR GENERAL | HC 529 Session 2006-2007 | 13 July 2007 CONTENTS This report has been prepared under Section 6 of the National Audit Act 1983 for presentation to the House of Commons in accordance with Section 9 of the Act. PRefaCE 4 SUMMARY 5 John Bourn Comptroller and Auditor General PART ONE National Audit Office The quality of online provision 14 9 July 2007 Usage of the main government sites has risen 14 over time, in a period when background trends The National Audit Office in web traffic have also grown study team consisted of: The European picture 15 This report was produced on behalf of the National Audit Office by a team from the The public see government websites as generally 15 LSE Public Policy Group at the London School satisfactory.
    [Show full text]
  • A Study of the Uk E-Government Lamya Alnassar1
    International Journal of Economics, Finance and Business Management Studies | LAMYA ALNASSAR | 28 3.18.BG48-5910 ACHIEVING BUSINESS AND ITS ALIGNMENT IN THE DIGITAL SERVICE REDESIGN: A STUDY OF THE UK E-GOVERNMENT LAMYA ALNASSAR1 ABSTRACT Prior research has shown that there are a variety of ways in which business-IT alignment (BIA) can help an organisation. BIA can increase the UK’s e-government maturity level and can improve the quality of e-government and the service redesign process, and ensure the establishment of an integrated, coherent, user-centred, and agile digital culture. However, business-IT alignment is challenging when there are many organisations (central and local government organisations) involved in the process. This research aims to increase our understanding of the ‘process of aligning’, both vertically (between central and local government), and horizontally (across government agencies). Analysis of the data suggests that decentralisation is a barrier, whereas communication is a significant enabling factor. This study not only provides ‘theory for explanation’, making it scientifically useful, but also offers ‘theory for design’, for practical uses. It links alignment and e-government together, a connection which is not fully explored in the literature. Keywords: Business-IT alignment, E-government, UK service re-design, Communication, Grounded theory INTRODUCTION Over time, government agencies are becoming more reliant on IT for their e-government initiatives and services redesign. The literature has recognised that alignment facilitates a strategic and more effective use of IT (Karpovsky and Galliers, 2015). The UK is continuously increasing its IT investments and re-shaping how it uses and buys technology (Bracken, 2015).
    [Show full text]
  • Digital Quality of Life Understanding the Personal & Social Benefits of the Information Technology Revolution
    Digital Quality of Life Understanding the Personal & Social Benefits of the Information Technology Revolution Robert D. Atkinson & Daniel D. Castro October 2008 I Digital Quality of Life Acknowledgments The authors would like to thank the following individuals for providing input to the report: David K. Aylward, Peter Black, Shawn DuBravac, Jay Camdus, Dan Chenok, John Kamensky, Mary McCain, James Cortada, Angela Mickalide, Dawn Morehouse, Jon Peha, Karen Peltz Strauss, Valerie Rickman, Robert G. Rogers, Ken Salaets, Wayne Schroeder and Paul Taylor. In addition, we would like to thank ITIF staff Ameya Ananth, Stephen Ezell and Torey Liepa. Any errors or omissions are the authors’ alone. About the Authors Dr. Robert D. Atkinson is President of the Information Technology and Innovation Foundation. Daniel D. Castro is a Senior Analyst at the Information Technology and Innovation Foundation. Scott M. Andes is a Research Assistant at the Information Technology and Innovation Foundation. Daniel K. Correa is a former Research Analyst at the Information Technology and Innovation Foundation. Geoff Dailyis the editor of App-Rising.com. Jonathan L. Giffordis a professor in the School of Public Policy at George Mason University. Julie A. Hedlund is a former Senior Analyst at the Information Technology and Innovation Foundation. About the Information Technology and Innovation Foundation ITIF is a non-profit, non-partisan public policy think tank committed to articulating and advancing a pro-productivity, pro-innovation and pro-technology public policy agenda internationally, in Washington DC and the states. Recogniz- ing the vital role of technology in ensuring American prosperity, ITIF focuses on innovation, productivity, and digital economy issues.
    [Show full text]
  • MEMO+ New UK Parliament and Government
    May 2010 Minority Ethnic Matters Overview MEMO+ is an occasional series of briefing papers on topics of interest to minority ethnic communities in Scotland. Supported b y It is produced by the Scottish Council of Jewish Communities in partnership with the Black and Ethnic Minority Infrastructure in Scotland , and is supported by the Scottish Government. Briefing: The New UK Parliament and Government General Election Results The elections to the UK Parliament in May 2010 resulted in the Conservative Party having the largest number of seats although no single party has an overall majority. Number of MPs elected in each political party Conservative 306 Labour 258 Liberal Democrat 57 Democratic Unionist Party 8 SNP 6 Sinn Fein 5 Plaid Cymru 3 Social Democratic & Labour Party 3 Alliance Party 1 Green 1 Independent 1 One seat still has to be decided. This is because one of the candidates for Thirsk and Morton died after nominations closed. As a result, no voting took place in that constituency, and a by-election will be held on 27 May. Negotiations between the main parties have resulted in an agreement to form a Conservative/Liberal Democrat coalition government, the first such agreement since 1945. The practicalities of this are not yet clear, but the Ministerial team includes MPs from both parties, and some policy compromises have already been announced. 1 MEMO+ The New UK Parliament and Government May 2010 How does the Parliament work? The Speaker The Speaker, who is elected from among their own number by the MPs themselves, chairs proceedings in the House of Commons.
    [Show full text]
  • Building Britain's Future
    Introduction: Today’s Britain June 2009 Presented to Parliament by the Prime Minister by Command of Her Majesty June 2009 CM7654 £26.60 This paper outlines the action that the UK Government is taking to move the UK from recession to recovery and forge a new model of economic growth; restore trust and accountability to the political system through democratic reform and renewal; and modernise our public services and national infrastructure. Much of the work outlined applies across the UK, in those policy areas where Government’s responsibilities extend across England, Northern Ireland, Scotland and Wales. However, many other aspects of policy highlighted in the document are devolved, in differing settlements, to the administrations in Northern Ireland, Scotland and Wales. It is the benefit of devolution that the Devolved Administrations can tailor their policies and thus deliver public services to meet the specific needs of their countries. Government and the Devolved Administrations will continue to work closely together to build a more prosperous, stronger, fairer UK, whilst recognising their particular and varying responsibilities. © Crown Copyright 2009 The text in this document (excluding the Royal Arms and other departmental or agency logos) may be reproduced free of charge in any format or medium providing it is reproduced accurately and not used in a misleading context. The material must be acknowledged as Crown copyright and the title of the document specified. Where we have identified any third party copyright material you will
    [Show full text]
  • Government Digital Strategy November 2012
    Cabinet Office Government Digital Strategy November 2012 01 Executive summary 02 Introduction 03 What the strategy is about 04 The potential for more people to use government digital services 05 What we have already done 06 Developing digital transactions 07 Assisted digital 08 Persuading those who are online to use government digital services 09 Principles and actions Annex 1 Glossary Annex 2 Service transformation Annex 3 Initial outline of proposed digital by default (transactional) service standard Annex 4 Guidance on how to identify departmental priorities Annex 5 Description of a Digital Leader’s role 1 01 Executive summary Watch a British Sign Language version of this summary (http://www.youtube.com/watch?v=cKj9MNXmvtM) This strategy sets out how the government will become digital by default. It fulfils the commitment we made in the Civil Service Reform Plan (http://www.civilservice.gov.uk/reform). By digital by default, we mean digital services that are so straightforward and convenient that all those who can use them will choose to do so whilst those who can’t are not excluded. We estimate that moving services from offline to digital channels will save between £1.7 and £1.8 billion a year. Government is improving the way it provides information by moving to a single website, GOV.UK (https://www.gov.uk/). Transactional services now present the biggest opportunity to save people time and save the government money. People will only choose to use government services digitally if they are far more straightforward and convenient. The vast majority (82%) of the UK population is online but most people rarely use online government services.
    [Show full text]
  • Restoring Trust in Government: the Potential of Digital Citizen Participation S E R I E S
    AUGUST 2004 Restoring Trust in Government: The Potential of Digital Citizen Participation S e r i e s Marc Holzer Chair and Professor, Graduate Department of Public Administration Executive Director, National Center for Public Productivity Rutgers University-Newark James Melitski Assistant Professor of Public Administration Marist College E-Government Seung-Yong Rho and Richard Schwester Senior Research Associates National Center for Public Productivity Rutgers University-Newark E-GOVERNMENT S E R I E S Restoring Trust in Government: The Potential of Digital Citizen Participation Marc Holzer Chair and Professor, Graduate Department of Public Administration Executive Director, National Center for Public Productivity Rutgers University-Newark James Melitski Assistant Professor of Public Administration Marist College Seung-Yong Rho and Richard Schwester Senior Research Associates, National Center for Public Productivity Rutgers University-Newark August 2004 1 TABLE OF CONTENTS Foreword ..............................................................................................3 Executive Summary ..............................................................................4 Introduction: Declining Trust in Government ......................................6 Purpose of This Study .......................................................................6 The Trend Toward Digital Citizen Participation ....................................8 Digital Democracy ...........................................................................8 ICTs and Digital
    [Show full text]
  • Help Is at Hand – Cymru
    Help is at hand Cymru A resource for people bereaved through suicide or other unexplained death, and for those helping them. Acknowledgments In 2011 the National Advisory Group on Suicide and Self-harm Prevention to the Welsh Government, chaired by Public Health Wales, tasked itself with creating a Wales and Welsh version of Help is at Hand, a resource for people bereaved by suicide or other sudden traumatic death. The original guide was developed by Professor Keith Hawton and Sue Simkin at the Centre for Suicide Research, University of Oxford, in collaboration with an advisory group. It was first published in 2006, supported by funding from the Department of Health, and drew on a bereavement pack previously developed by the Centre and published by the Royal College of Psychiatrists. We are indebted to all those who helped in the development of the guide and this version is little changed to that original document, but incorporates suggestions from the evaluation of the resource and comments from the Wales National Advisory Group. Members of the advisory group who contributed to this Wales version include representatives from the Samaritans, Papyrus, MIND Cymru, Welsh Government, Cruse Bereavement Care, All Wales Spirituality and Mental Health Special Interest Group and Public Health Wales. Special thanks go to Ann John, Sian Price, Phill Chick, Alan Briscoe and Dean Piper for their contributions and to Public Health Wales for funding the project. Contains public sector information licensed under the Open Government Licence v1.0. February 2013 Contents Introduction 3 Practical matters 5 • The funeral 9 • The will and estate 11 Experiencing bereavement 13 Bereaved people with particular needs 25 • Parents 26 • Children 27 • Lesbian, gay and bisexual people 35 • Older people 36 • People with learning disabilities 36 How friends and colleagues can help 39 The impact of suicide and bereavement 43 on health and social care staff Helpful forms 46 1 This guide has been produced for people who are bereaved through suicide and unexplained death and for those helping them.
    [Show full text]
  • Delivering Public Services in a Connected World How Cisco Can Help Shape Your Digital Strategy
    Delivering public services in a connected world How Cisco can help shape your digital strategy 1 header The transition to ‘digital services’ in local and central Cisco is in an excellent position to provide this trusted advice as, government is accelerating rapidly. There is now a growing for many years, we have maximised the use of digital technology awareness that digital technology can: to communicate with customers, business partners and staff. We now also use digital services for sales and marketing, and as • Substantially reduce service costs; a means of gauging the market’s opinion of our company and • Better serve the expectations of citizens; our products. We believe this extensive use of digital technology • Help citizens to take direct control of how they use and has helped to drive efficiency and cost saving, and has provided access public services. excellent service to all our stakeholder groups. The latter is of paramount importance to public sector This paper sets out our recommendations on how to create and organisations that have to reduce service portfolios to meet implement a digital strategy. But, of course, every public sector ever-tighter financial constraints. body is different and local requirements, priorities and challenges must be addressed. So, if you would like to find out more, please Cisco is increasingly being asked for business and technology contact us. We would be delighted to meet with you, and review advice on how best to plan for, and adopt, digital services. the applicability of these recommendations to your organisation. This is in response to the establishment of the Government Digital Service (GDS) and publication of the Government Rod Halstead Digital Strategy in November 2012, which placed digital Managing Director services high on the list of strategic priorities.
    [Show full text]