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Welcome to Bank Midwest

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Welcome to Bank Midwest WELCOME TO BANK MIDWEST. LET US SHOW YOU HOW NICE CHANGE CAN BE. A GUIDE TO YOUR NEW BANK CONTENTS Introduction ...................................................................1 What’s the point of this? ................................................. 2 We are here for you ........................................................ 3 A few things you’ll need to do ......................................... 4 Key dates and details .....................................................5 Checking accounts .....................................................6-7 Business checking accounts .........................................8-9 Savings and money market accounts .........................10-12 Certificates of deposit ...................................................13 Funds availability and FDIC insurance .............................13 Online and mobile features ...........................................14 Online banking .......................................................14-15 Online bill pay ..............................................................15 Mobile banking ........................................................... 16 TeleBank24, ATMs, and debit cards ................................17 Banking center and ATM locations ................................. 18 Consumer and business loans ...................................... 19 Overdraft protection ....................................................20 Additional products, services and information .................21 THIS IS NOT JUNK MAIL. WE PROMISE. And you were tempted to ignore this guide. Thank goodness you didn’t, though. Because we will make your financial transactions easier and better than ever. At Bank Midwest, we believe that banks that serve a community should provide an accountable, straight-shooting and insightful alternative to big box banking-as-usual. To us, it’s just common sense that the more you know about people, the more you work with them, the better you can serve them. We’re proud to have you as a new client of Bank Midwest and we look forward to providing you sound common sense banking. There are some things you need to know about how your products and services are going to change and when they will change. Hence this guide. 1 SO WHAT’S THE POINT OF THIS? Actually, the point is you. More specifically, we want to provide you with an awesome, modern banking experience that makes more sense than ever. One that helps make your finances easy and seamless to manage. This guide includes tons of information. Here are a few of the things you need to know: As of Monday, February 12, 2018, Peoples Bank will become Bank Midwest, a division of NBH Bank, and you will have access to over 45 banking centers across the Greater Kansas City area, eastern Kansas and northwest Missouri. Please note, your account will convert to a Bank Midwest account and your account terms will change. Starting at 12pm CT on Monday, February 12, your new online banking will be ready to use at bankmw.com. For more information on accessing the system for the first time, and important information on when you will no longer be able to transact on the Peoples Bank system, please read the details on page 14 of this guide. You can deposit checks, check balances, transfer funds and more on your mobile device with our Bankmw Mobile banking app, which will be available for your use on Monday, February 12 at 12pm CT. Be sure to download it in advance – you’ll be glad you did. Bank Midwest offers a wide variety of additional electronic and digital banking services, including bank by phone, text and email alerts to protect against fraud, electronic loan statements, and a self-service portal for your convenience. As part of the NBH Bank family, Bank Midwest clients have access to a large network of banking centers and ATMs across the Greater Kansas City area, eastern Kansas and northwest Missouri, and through our other divisional bank brands, Community Banks of Colorado in Colorado and Hillcrest Bank in New Mexico and Texas. For a complete list of locations visit us at bankmw.com/locations. You can speak to a Client Services and Solutions Specialist from 7am – 8pm CT Monday through Friday and 8am – 4pm CT on Saturday. We will have special, extended hours the weekend of February 10 – 11 to assist you if you have any questions. Just give us a call at 800.867.2265 Saturday, February 10 from 8am – 6pm CT and Sunday, February 11 from 10am – 4pm CT. Easy-to-read bank statements. Be sure to re-enroll in online statements at bankmw.com beginning Monday, February 12 to receive your statements electronically. 2 WE ARE HERE FOR YOU. We want to make this transition as smooth as possible and there are a number of ways to reach us. If you have questions, just let us know. We’ll be here every step of the way. Have Questions? We’re a call away. You can speak to a Client Services and Solutions Specialist from Now 7am – 8pm CT Monday through Friday and 8am – 4pm CT on Saturday at Please continue to call your local Peoples banking center with 80 0.867.2265 any questions during regular We will have special, extended hours the weekend of February 10 – 11 banking center business hours. to assist you if you have any questions: Saturday, February 10 from 8am – 6pm CT and Sunday, February 11 from 10am – 4pm CT. Ways to reach us Accessing Your Account For your banking convenience, your account information is available to you in person, at ATMs, online, mobile or by giving us a call. You can also set up alerts through online banking and be alerted to activity through an email or text message. In Person As a Bank Midwest client, you will have access to over 45 banking centers across Kansas and Missouri to assist with your banking needs. See our locations listing on page 18 of this guide or visit bankmw.com to find the banking center nearest you. At ATMs Bank Midwest has a large network of deposit taking ATMs across Kansas and Missouri. As a Bank Midwest client, you will also have no-fee access to any of our Community Banks of Colorado ATMs and our Hillcrest Bank ATMs in New Mexico and Texas. Online Visit us at bankmw.com to access online banking as well as a host of features, including an enhanced location finder so you can find the location and the service you need and our Knowledge Center providing helpful tips from fraud prevention to starting a business. Social Start following us today to learn what Bank Midwest is doing in our communities. You can find us at: facebook.com/bankmw instagram.com/bankmw twitter.com/bank_mw By Phone Get the account information you need 24 hours a day, seven days a week, by calling TeleBank24, our automated account information line at 800.867.2265. Client Services and Solutions Specialists are available to assist you from 7am to 8pm CT, Monday through Friday, and 8am to 4pm CT on Saturday. Website Mobile Banking App Give Us a Call Connect and Follow bankmw.com Bankmw Mobile 80 0.867.2265 /bankmw /bank_mw 3 A FEW THINGS YOU’LL NEED TO DO. In order to make the transition as painless as possible, there are a few features that require your attention right away. Namely, online banking, online bill pay and debit card. ACTION ONLINE BANKING NEEDED • You will not be able to complete transactions on the Peoples Bank online banking system after 4pm CT on Friday, February 9. Please print, download or save your previous Peoples Bank statements as they will no longer be available in your new Bank Midwest online banking system. You will have view-only access through Sunday, February 11 at 11:59pm CT. Transaction history from December 1 – February 9, 2018 will transfer over to your new online banking system. • Your new Bank Midwest online banking system will be available at bankmw.com beginning 12pm CT on Monday, February 12. In the online banking login box, select “Personal Online” for personal accounts or “Small Business Online” for business accounts as your account type. Enter your User ID, which will remain the same, but will be case sensitive, in the User ID box. Do not click the first time user link. • For security reasons, the first time password is the 6 characters previously communicated to you on page 4 in your mailed Welcome to Bank Midwest guide. Your User ID will remain the same, but will be case sensitive. • Your phone numbers must be up-to-date on your account to complete your first login. You will be prompted to select where you want your one-time security code sent. We will call or text a code to the phone number you select. After you log in with your temporary password, you will be prompted to change the temporary password to a password of your choice. ACTION ONLINE BILL PAY NEEDED • You will not be able to complete bill payments on the Peoples Bank online banking system after 2:30pm CT on Friday, February 9. Any payments scheduled through February 9, will be processed as normal. Payments scheduled for February 10 or 11 will process February 12. Future scheduled payments will transfer over and payments scheduled for February 12 – 15 on the Peoples Bank system will process on February 15. On the new system, you may begin scheduling payments on February 12 with a payment date as early as February 15. • Your payees will automatically be transferred to the new system. • Your new online bill payment system will be available beginning 12pm CT on Monday, February 12, to start scheduling payments. Please make sure your phone numbers are up-to-date with Peoples Bank by Monday, February 5 or you will not be able to access the new online banking system! ACTION DEBIT CARD NEEDED • Your Peoples Bank Debit Mastercard® will be replaced with a new chip-enabled Bank Midwest Visa® Debit Card. • Your new debit card will arrive in your mailbox the week of February 5. Your Peoples Bank card will stop working at 11:59pm CT on Sunday, February 11. Your new Bank Midwest debit card can be activated and used beginning at 11:59pm CT on Thursday, February 8.
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