Capital & Counties Properties PLC
ANNUAL REPORT & ACCOUNTS 2020 INTRODUCTION
WELL-POSITIONED STRATEGIC REPORT About Capco 2 Our estate 4 FOR RECOVERY Operational highlights 6 Chairman’s statement 8 Chief Executive’s review 11 Capital & Counties Properties PLC (Capco) is one Purpose, business model and strategy 15 of the largest listed property companies in central Stakeholder engagement 16 London. Our key asset is the landmark Covent Key performance indicators 22 Garden estate. We create and grow value through Principal risks and uncertainties 24 a combination of creative asset management and Operating review 34 strategic investment. Financial review 48 Responsibility 58
p.4 PRIME ASSETS GOVERNANCE A focus on prime central London, centred around the landmark Covent Garden estate Board of Directors 74
Capco has 25.2% interest in Shaftesbury PLC Corporate governance report 76 Audit Committee report 83 p.15 Nomination Committee report 87 CLEAR AND FOCUSED STRATEGY Directors’ Remuneration report 90 Driving rental growth and capital value appreciation Directors’ report 105
Creative asset management and investment to drive expansion and change
p.16 ENGAGING WITH OUR STAKEHOLDERS Working collaboratively with and understanding the needs of our stakeholders FINANCIAL STATEMENTS Directors’ responsibilities 107 p.48 Independent auditor’s report 108 STRONG CAPITAL STRUCTURE Financial statements 118 Conservative leverage and substantial liquidity Notes to the accounts 123 Other information 175 p.74 Board and advisers 184 EXPERIENCED MANAGEMENT Glossary 185 Strong track record Shareholder information 188 Strategic report Governance Financial statements Financial statements
www.capitalandcounties.com 1 WHO WE ARE
ABOUT CAPCO
A PRIME CENTRAL LONDON REIT DRIVING LONG-TERM VALUE CREATION CENTRED AROUND OUR LANDMARK COVENT GARDEN ESTATE
COVENT GARDEN £1,825m 73%
PORTFOLIO -27% Lfl VALUATION1
£2.5bn OTHER INVESTMENTS £669m
Shaftesbury investment £552m 22% Lillie Square2 £117m 5%
COVENT GARDEN PORTFOLIO
RETAIL FOOD & BEVERAGE OFFICE RESIDENTIAL LEISURE
0.4m sq ft 0.2m sq ft 0.2m sq ft 0.2m sq ft 0.1m sq ft 50% 21% 15% 10% 4%
% OF PORTFOLIO VALUE
LETTABLE SPACE BUILDINGS UNITS 1.1m sq ft 75 526
1. Includes Capco’s property interests and its investment in Shaftesbury shares. 2. Includes Capco’s interests in the Lillie Square joint venture and properties in the adjacent area.
2 Capco Annual Report & Accounts 2020 Strategic report PURPOSE Our purpose is to invest in and create world-class places, focusing on central London. Using our vision, long-term approach and responsible stewardship, we deliver economic and social value and generate benefits for our stakeholders.
COMPETITIVE STRENGTHS
PRIME ASSETS EXPERIENCED LEADERSHIP STRONG CAPITAL STRUCTURE
A focus on prime central London, Experienced management team Resilient and flexible financing, centred around the landmark with a strong track record characterised by low leverage and Covent Garden estate in the heart of leading the Group high liquidity, together of London’s West End. in delivering its strategy. with disciplined approach to capital allocation.
For more on our assets, For more on our leadership, For more on our capital structure, Governance see page 4. see page 74. see page 48.
SUSTAINABILITY EFFECTIVE GOVERNANCE DYNAMIC CULTURE
Delivering positive environmental The framework of oversight, High-performance and and social outcomes that enhance controls and reporting provided entrepreneurial culture, reflective value for our stakeholders. by Capco’s governance structure of our business strategy where supports the business and allows innovation and creativity are Capco to operate with transparency promoted across the business. to achieve its objectives.
For more on our sustainability, For more on our governance, For more on our culture, see page 58. see page 76. see page 68.
FINANCIAL STRENGTH Financial statements GROUP NET ASSETS GROUP NET DEBT TO GROSS ASSETS £1.8bn 28%
COVENT GARDEN LOAN TO VALUE COVENT GARDEN NET DEBT 19% £352m
2020 FINANCIAL RESULTS
NET RENTAL INCOME* £16m TOTAL RETURN -27.2% UNDERLYING EARNINGS PER SHARE -0.7p TOTAL SHAREHOLDER RETURN -44.3% EPRA NET TANGIBLE ASSETS PER SHARE 212p TOTAL PROPERTY RETURN -24.4%
** Underlying NRI (Covent Garden) £44.1m. See page 22-23 where we discuss our alternative performance measures.
www.capitalandcounties.com 3 OUR ESTATE
WORLD-CLASS
ESTATE IN THE FITZROVIA
RD HEART OF IDGE FITZROVIA ʼS BR MARYLEBONE OP BISH LONDON’S HOLBORN SEVEN WEST END DIALS SOHO
ST MARTIN’S PROVEN LONG-TERM FUNDAMENTALS COURTYARD OPERA QUARTER Near-term disruption but well-positioned for recovery CARNABY SOHO MAYFAIR
LONDON – A GLOBAL CITY CHINA TOWN Contributes c.23% to UK Gross Value Added COLISEUM
Attracts talent and investment from around the world
350m domestic and international visitors per annum
HEART OF THE WEST END 24/7 economy High-performing retail and leisure destination in London SOUTHBANK Over 200m domestic and international visits per annum
COVENT GARDEN – A WORLD-CLASS ESTATE Mixed-use estate with global recognition in the heart of central London
Scale and concentrated ownership
High quality footfall location
Here since 1654, rich in heritage with vibrant culture and events KEY Attracting differentiated flagship, independent and London first brands Capco Ownership
Shaftesbury Ownership
The landowners’ map is indicative Note: figures relate to pre-COVID-19 environment Capco holds a 25.2 per cent interest in Shaftesbury PLC
4 Capco Annual Report & Accounts 2020
D R ʼS G N KI
D R ʼS G N KI FITZROVIA
RD IDGE FITZROVIA ʼS BR MARYLEBONE OP BISH HOLBORN SEVEN DIALS
SOHO
ST MARTIN’S COURTYARD OPERA QUARTER CARNABY SOHO MAYFAIR
CHINA TOWN COLISEUM
SOUTHBANK
PORTFOLIO LETTABLE SPACE BUILDINGS UNITS VALUATION £1.8bn 1.1m sq ft 75 526
www.capitalandcounties.com 5
D R ʼS G N KI
D R ʼS G N KI OPERATIONAL HIGHLIGHTS
2020 YEAR IN REVIEW
DESPITE THE IMPACT OF COVID-19, SIGNIFICANT PROGRESS ACHIEVED ACROSS THE BUSINESS
PROMOTING INNOVATING ACROSS AIR QUALITY IN DIGITAL CHANNELS COVENT GARDEN A new digital programme Environmental charity launches, bringing the best of Hubbub opens an interac- Covent Garden into consumers’ tive ‘Pollution Pavilion’ on homes. Social media followers the East Piazza in collabora- and engagement continue to grow tion with artists Climate and across all channels. New Covent Cities and King’s College Garden website launches ahead London; the installation of Christmas. helps visitors visualise differ- entiating air pollution levels.
PRIORITY SAFETY PROGRAMME OF AND SECURITY ART & CULTURE MEASURES The estate is animated with a Lockdown measures series of engaging installations introduced on 23 March. and activities to drive consumer Enhanced security and interest. British artist Anthony cleaning measures are Burrill unveils an outdoor art implemented. installation, with the words Love, Hope & Joy. A series of open air health and fitness classes launch, a summertime ice cream festival is held.
JANUARY FEBRUARY MARCH APRIL MAY JUNE
COVID-19 1st national Non-essential key timeline lockdown retail reopens
NEW BRANDS JOIN ACQUISITION OF COVENT GARDEN SIGNIFICANT STAKE IN FITZROVIA SHAFTESBURY PLC Floral Street MwelcomesARYLEBONE FITZROVIA
new destination lifestyle HOLCapcoBORN acquires over 25% SEVEN concepts including A.P.C. and DIALS interest in Shaftesbury PLC American Vintage. British SOHO consistent with Capco’s ST MARTIN’S COURTYARD OPERA QUARTER brand Lulu Guinness opens CARNABY SOHO strategy to invest in attractive on King Street. On HenriettaMAYFAI R opportunities on or near the CHINA TOWN Street, Big Mamma agrees COLISEUM Covent Garden estate. terms for a new flagship and The Henrietta Hotel expands.
SOUTHBANK
POSITIVE PROGRESS PEDESTRIANISATION ON PHASE 2 AND AL FRESCO HANDOVERS DINING Ninety-four units Covent Garden’s welcom- handed over at Lillie ing open air environment Square, representing enhanced. Pedestrianisa- approx. £116 million tion of additional streets of net proceeds (£58 in partnership with WCC million Capco share). and 500 incremental covers added.
6 Capco Annual Report & Accounts 2020 FURTHER SIGNINGS TO NEW OPENINGS Strategic report THE ESTATE Four new openings Ganni opens on Floral Street, in December: Kick signings from NaNas, Vashi, Game, Neuhaus, Neuhaus and Bubblewrap. The Mackintosh and dining offering is enhanced Floozie Cookie. with the introduction of Asma Khan’s, Darjeeling Express and The Gentlemen Baristas.
ADDITIONAL COVENT GARDEN CHRISTMAS INVESTMENT IN Covent Garden auctions over 40 SHAFTESBURY PLC lots and raises over £15k, with all £65 million investment proceeds going to Only A Pavement in new Shaftesbury Away to help the homeless. Covent shares at 400p. The Garden is London’s most dazzling
investment is priced neighbourhood, with daily snowfall Governance attractively in view of on the Piazza throughout December. the long-term pros- An immersive LEGO installation is pects and resilience of hosted on the East Piazza. Covent prime central London. Garden hosts its first ever Mulled Wine Festival.
JULY AUGUST SEPTEMBER OCTOBER NOVEMBER DECEMBER
F&B 2nd national Retail and F&B reopen. Eat Out to Rule of 6 and F&B Tier system introduced, operators lockdown for London placed in Tier 4 Help Out launches curfew introduced London placed in Tier 2 reopen four weeks from 20 December
ESTATE ANIMATION EXCHANGEABLE BOND Covent Garden, the £275 million raised through issuance of Royal Opera House and bonds, exchangeable into Shaftesbury Luna Cinemas partner shares or cash. to offer a free open air RECEIPT OF EARLS COURT cinema screening films DEFERRED PROCEEDS
on the iconic Piazza. Financial statements Receipt of £105 million deferred consider- ation from the sale of Earls Court in addi- tion to £90 million received in March.
SALE OF THE NEW SECURED LOAN WELLINGTON BLOCK Completion of £125 million Sale of the Wellington loan secured against block for £76.5 million. Shaftesbury shares in The introduction of The December. Portfolio Club and APG as innovative owner opera- tors will further contrib- ute to Covent Garden’s position as a world-class destination.
www.capitalandcounties.com 7 CHAIRMAN’S STATEMENT
RESPONSIBLE OVERSIGHT OF FOCUSED STRATEGY
Capco is focused on responsible stewardship, disciplined capital management and committed to delivering long- term value for our shareholders from our unique West End focused investments.
HENRY STAUNTON, CHAIRMAN
OVERVIEW COVID-19 RESPONSE It has been an unprecedented year for all our colleagues. The work required during 2020 was an extraordinary year, with Capco took decisive action to ensure the 2020 to support our customers and posi- significant market uncertainty and chal- safety and security of Covent Garden, tion the business competitively to benefit lenging trading conditions for Capco whilst also providing support on a case- from recovery has required significant and many of its customers due to the by-case basis to customers experiencing effort from employees across the business, pandemic. As a responsible long-term cash flow challenges as a result of COVID- and the Board would like to thank each of investor in central London real estate, 19. Extensive security and cleaning meas- them for their contribution and commit- Capco has prioritised the health and safety ures were implemented across the Covent ment. Capco did not furlough any of its of its people, customers and visitors. I am Garden estate. In collaboration with stake- employees, nor did it take up any other proud of our response to the pandemic, holders, Capco has made enhancements to direct government support measures. which would not have been possible with- public realm, including the pedestrianisa- out the hard work of our employees and tion of additional streets during 2020 and SUSTAINABILITY service providers, and I thank them for the provision of al fresco dining to create a their commitment. welcoming open air environment. We were Our purpose is to invest in and create world- encouraged by the response to these initia- class places, focusing on central London. Capco’s strong financial position enabled tives, which saw footfall and sales rebuild- Using our vision, long-term approach the Group to take decisive action to support ing well, prior to the implementation of and responsible stewardship, we deliver our customers as well as take advantage further restrictions in December 2020. economic and social value and generate of market opportunities, including the benefits for our stakeholders. Capco has acquisition of a 25.2 per cent interest in Capco worked closely with local commu- renewed its approach to environment, Shaftesbury PLC (“Shaftesbury”). Capco nities to provide assistance to charity part- sustainability and community initiatives has further strengthened its financial ners in the West End, including providing supported by a Board Committee as well as flexibility through disposals and financ- financial aid to COVID-19 funds supporting a new “ESC” strategy with a commitment ing initiatives. There is continued market homelessness, food banks and the elderly as to achieve Net Zero Carbon by 2030. We uncertainty in 2021, however we are confi- well as hospitality, retail and cultural foun- will publish a detailed pathway to Net Zero dent in the long-term prospects for the dations. Capco’s support to its customers Carbon during 2021, but given the urgency West End, in particular Covent Garden. and broader Covent Garden community of tackling climate change, we make the Through our long-term vision, entrepre- will position the business to benefit from a 2030 commitment now. Our activities neurial culture and implementation of recovery and prosper over time. are underpinned by a commitment to the strategy, we have positioned the business highest standards of health and safety and competitively to benefit from a recovery.
8 Capco Annual Report & Accounts 2020 ethical practices, focusing our activities Capco’s capital management decisions THE BOARD on areas including improving air qual- have enhanced its financial flexibility, Strategic report The Board continues to keep its composi- ity, delivering best in class heritage envi- providing a more appropriate funding tion under review, to ensure that we have ronmental performance and responsible balance across the Group while providing the appropriate mix of skills and experience and sustainable development practices in access to substantial levels of liquidity. The to deliver Capco’s strategy as a prime central renewing our existing buildings. Group has modest capital commitments London focused REIT. Capco embraces and a net debt to gross assets ratio of 28 diversity with 43 per cent gender and ethnic FINANCIAL PERFORMANCE per cent. There is substantial headroom diversity on our Board, an increase from 20 AND POSITION against the Covent Garden loan to value per cent in 2019, recognising that diversity covenant with a loan to value ratio of 19 per The COVID-19 pandemic has had a mate- of experience and perspective can bring cent. Waivers have been agreed with the rial impact on the financial performance benefits across the business. of the Group in 2020. Capco’s total Covent Garden lending banks and note- shareholder return for the year, which holders in relation to the interest cover In February 2020, we were delighted to comprises share price performance plus covenant for June and December 2021. appoint Michelle McGrath, who had been a senior executive with the Company for six the dividends paid during the year, is -44 Whilst there has been some upward pressure years, most recently as Director of Covent per cent. Total return for the year, which on certain costs as a result of the pandemic, Garden, to the Board as an Executive represents the change in net assets plus the a number of efficiencies have been imple- Director. Michelle has played an important dividends paid during the year, is -27 per mented, including consolidating the busi- role in leading the asset management and cent. The total value of Capco’s property ness in one office at Covent Garden. portfolio has declined by 26 per cent on a investment teams of the Covent Garden
like-for-like basis to £1.9 billion. Given current market conditions and portfolio. As I reported last year, Gerry Governance the significant uncertainties, the Board Murphy and Andrew Strang retired from Challenging occupier and investment has taken the decision to not declare a the Board during 2020, and we thank each market conditions resulting from the dividend for 2020. The Company will of them for their service to the Company. pandemic have had a negative impact on recommence dividend payments as soon Following the establishment of the Board property valuations and rental values. as it is appropriate. Covent Garden recorded a 27 per cent like- ESC Committee chaired by Charlotte Boyle, Jonathan Lane will become Chairman of for-like decline in property valuation and INVESTMENT IN SHAFTESBURY PLC a 30 per cent like-for-like decline in under- the Remuneration Committee follow- Capco has continued to implement its lying net rental income. In view of disrup- ing the 2021 AGM, and Charlotte Boyle strategy of investing in complementary tion to customer cash flows, Capco has will step down from that role on the opportunities on or near the Covent Garden provided support to its customers where same date, remaining a member of the estate. In May 2020, Capco agreed to acquire appropriate. This aligns with our objective Remuneration Committee. a significant shareholding in Shaftesbury to maintain the vibrant consumer offer at across two tranches for total considera- Six of the Company’s Directors invested in Covent Garden and support the long-term tion of £436 million. On 22 October 2020, shares during the year, demonstrating the value of the estate. Capco participated in a capital raising by Board’s continued confidence in the long- Capco takes a prudent approach to financial Shaftesbury and invested a further £65 term success of the Company. management and the Board implemented million resulting in a 25.2 per cent interest a number of actions early in the year in in Shaftesbury. This shareholding repre- BOARD OVERSIGHT response to the COVID-19 pandemic, sents a compelling investment which the Throughout 2020 the Board received regu- including cancellation of the £100 million Board believes will generate long-term lar updates from the Executive Directors, share buyback programme and suspension value for Capco shareholders. which ensured the Non-executive Financial statements of the dividend. During the year Capco Directors were kept informed on a regular raised over £700 million through dispos- OTHER INVESTMENTS basis on developments relating to Capco’s als, including the Wellington block, and Other investments include a joint venture response to the COVID-19 pandemic, its financing activities, maintaining its disci- interest in the Lillie Square development. impact on the business and management plined approach to capital management. The handover of Phase 2 apartments actions. Although the Board was unable continued during the year, with a total of to meet face to face for much of the year, 94 units representing £116 million of net through technology we maintained our cash proceeds (£58 million Capco share) regular programme of Board meetings completed during the year. £195 million and updates, and found the virtual Board of deferred consideration from the Earls Room to be very effective. The Executive Court sale was received with the final Directors ensured that the Board received payment of £15 million due later this year. updates on the views of a range of stake- holders including shareholders, local communities, partners, lenders and government. In addition, Charlotte Boyle
www.capitalandcounties.com 9 CHAIRMAN’S STATEMENT CONTINUED
has been invited to attend Capco’s ESC the 2020 Directors’ Remuneration Report. LOOKING AHEAD Executive Committee meetings, which At the General Meeting held on 10 August Capco’s strong financial position and expe- ensures that the views of employees are 2020, although the resolution seeking rienced management have enabled us to clearly heard by the Board. approval for the second tranche of invest- take a proactive approach across the estate to protect long-term value, take advantage of VOTING ON AGM RESOLUTIONS ment in Shaftesbury PLC was passed, Capco received a significant shareholder market opportunities and position the busi- At Capco’s 2020 Annual General Meeting, vote against the resolution. The Company ness to return to growth and prosperity as the Company’s new Remuneration has engaged with shareholders to under- the market recovers. We thank our custom- Policy was approved, however the stand the reasons for these votes, and also ers, our employees and business partners for Company received significant shareholder notes that selected corporate governance the determination and resilience they have votes against three resolutions. The and shareholder advisory bodies focused shown throughout this period. Remuneration Committee has engaged on short-term share price movements, with shareholders to understand the There are many challenges ahead, however rather than the long-term strategic ration- reasons for these votes, and has made a the Group is well-positioned to navigate ale for the investment. Discussions with number of commitments in respect of through this period of uncertainty. We shareholders indicate a strong level of the implementation of the Directors’ remain focused on responsible steward- support for the investment. The Board Remuneration Policy to accommodate ship, and disciplined capital management, thanks the Company’s shareholders for the feedback received from shareholders. and are committed to delivering long-term their engagement on these matters. These commitments are explained within value for shareholders from our unique portfolio of West End focused investments.
HENRY STAUNTON CHAIRMAN
8 March 2021
King Street retail
10 Capco Annual Report & Accounts 2020 CHIEF EXECUTIVE’S REVIEW
CONFIDENT IN LONG-TERM PROSPECTS
Capco’s strong Strategic report financial position has enabled us to take a proactive approach to protect long- term value, take advantage of market opportunities and position the business to return to growth and prosperity as the market recovers.
IAN HAWKSWORTH, Governance CHIEF EXECUTIVE
OVERVIEW ment in high quality public realm. This Capco is financially strong with access to included the temporary pedestrianisation substantial liquidity, enabling the busi- 2020 was a very challenging year, COVID- of additional streets and provision of over ness to withstand the immediate impact 19 has had a major impact on the valuation 500 additional outdoor covers enhancing of COVID-19 whilst taking advantage of of Covent Garden as well as causing signif- the overall customer experience. We have opportunities commensurate with strat- icant disruption to near-term income. been encouraged by the response to these egy, including the acquisition of an inter- However, our strong financial position initiatives. Covent Garden was one of the est of 25.2 per cent in Shaftesbury PLC. enabled us to take proactive decisions to most vibrant districts of central London protect the long-term value of our Covent with footfall and sales building prior to PURPOSE, STRATEGY Garden estate, take advantage of market the current restrictions being imposed in AND CAPITAL ALLOCATION opportunities and position the business to December 2020. return to growth and prosperity. Our purpose is to invest in and create Capco has developed its extensive ESC world-class places, focusing on central Throughout this period of COVID-19 agenda, supported by a new Board London. Using our vision, long-term uncertainty Capco has prioritised the Committee, and has committed to achieve approach and responsible stewardship, health and safety of our people, customers Net Zero Carbon by 2030. This commit- we deliver economic and social value and and visitors. We have continued to inno- ment today recognises that a detailed plan generate benefits for our stakeholders. vate and collaborate with stakeholders to Financial statements for our heritage estate will be published in position the estate for recovery as restric- Capco has assembled the Covent Garden 2021, but is made in the knowledge that tions are lifted and the West End gets back portfolio over a period of 14 years. As a tackling the challenges of climate change to business. long-term steward of the Covent Garden requires action now. Capco is focused on estate, Capco has utilised creative asset Our objective is to maintain a strong responsible stewardship promoting a management and investment to establish customer line-up ensuring a world-class cleaner, greener estate through enhanced a world-class estate rich in heritage and estate for the longer term through support- air quality, greening, and energy and waste culture in the heart of London’s West End. ing our customers on a case-by-case basis management initiatives. Covent Garden’s scale and concentrated and generating new leasing activity under- Over the course of 2020, we reshaped the ownership would be incredibly difficult to lining the unique offer of Covent Garden organisation providing roles of respon- replicate making it a scarce and valuable for the occupational market. Whilst condi- sibility and leadership to a number of real estate investment. tions are challenging today, these actions employees reflective of our dynamic will support our business to benefit from a The Group is well-positioned financially and entrepreneurial culture. We also gradual recovery. and with a strategic focus on Covent completed the move to our new head office Garden and the West End. Capco’s invest- Throughout 2020, we continued to engage in Covent Garden which has allowed us to ment strategy is to invest in complemen- with our audiences through multi-chan- bring efficiencies and reduce our cost base. tary opportunities on or near the Covent nel marketing activities with an extensive I would like to thank every employee for Garden estate. Capco’s ambitious and digital outreach programme and estate the commitment and resilience demon- creative culture encourages value creation marketing initiatives, as well as invest- strated through this challenging year. opportunities whilst maintaining cost and capital discipline. www.capitalandcounties.com 11 CHIEF EXECUTIVE’S REVIEW CONTINUED
Substantially all of the Company’s prop- is £352 million. The Board has set balance year including the introduction of 14 new erty value is within the Covent Garden sheet leverage parameters of up to 40 per brands. EPRA vacancy remains stable at 3.5 business, with the portfolio currently cent as represented by the net debt to gross per cent however across the West End there independently valued at £1.8 billion. In assets ratio. Interest cover covenant waiv- is greater pressure on customers, which addition, the Company has an investment ers in respect of 2021 have been agreed together with a difficult leasing market, in Shaftesbury PLC valued at £552 million with the Covent Garden lenders to address is anticipated to have a negative impact on at 31 December 2020. Shaftesbury PLC is a interruption to near-term income. occupancy levels over 2021. real estate investment trust which invests Following the sale of Earls Court, Capco Capco’s investment at Lillie Square exclusively in London’s West End. Capco has continued to reduce administration decreased in value by 9 per cent (like-for- has a track record of accretive investment costs and is now on track to achieve its like) to £115 million at 31 December 2020. and aggregation of ownership in the West underlying run rate of £20 million in 2021. End and it is intended that opportunities The decline in the valuation of the prop- to expand our ownership in the area will Given current market conditions and the erty portfolio has resulted in EPRA net be pursued in line with ambitions to grow significant uncertainties, the Board has tangible assets declining by 28 per cent the business. taken the decision to not declare a divi- over the year to 212 pence per share. dend for 2020. The Company will recom- Each capital decision is assessed on its mence dividend payments as soon as it is PROPERTY VALUATIONS merits including investment in owned appropriate. Our ambition is to generate assets, development and repositioning CBRE has undertaken an independent attractive returns for our shareholders opportunities, accretive acquisitions on or valuation of the Covent Garden estate. over the long-term through investment in near the Covent Garden estate, opportun- The total valuation of the estate is £1,825 central London real estate. istic investments in London, the disposal million and represents the aggregated value of the individual properties, with no of non-strategic assets and distributions to VALUATION AND PERFORMANCE shareholders as appropriate. reflection of any additional estate premium The total property valuation of the Group which potential investors may ascribe The Group raised over £700 million in declined by 26 per cent (like-for-like) in the to the concentrated and comprehensive 2020 through disposals and financing year to 31 December 2020 to £1.9 billion. nature of ownership within the estate. The activities, maintaining its disciplined Against a challenging retail and F&B/hospi- predominantly freehold nature, concen- approach to capital management. Capco tality backdrop, Covent Garden declined by trated ownership, scale of the estate as well disposed of the Wellington block for £76.5 27 per cent (like-for-like) to £1.8 billion, as the portfolio mix may lead prospective million and received £195 million deferred principally driven by movements in ERV purchasers to regard certain parts of the consideration from the sale of Earls Court, which decreased by 22 per cent (like-for- portfolio, for example by street, to have as well as £58 million (Capco share) of net like) and a widening in the equivalent yield a greater value than the aggregate of the disposal proceeds received during the year of 28 basis points to 3.91 per cent. individual property values. in the Lillie Square joint venture. As a consequence of the unprecedented NEW LEASING ACTIVITY Financing activities included a £275 operating conditions, underlying net AND ESTATE ANIMATION million exchangeable bond and a £125 rental income decreased by 30 per cent million secured loan which enhance like-for-like compared with December Capco remains confident in its customer Capco’s strong financial position and 2019. There was positive occupational mix, continuing to focus on concepts provide a more appropriate funding demand at the beginning of the year but with differentiated offerings, success- balance across the investments of the this was significantly interrupted from ful multi-channel programmes, close Group. Group net debt to gross assets is late February onwards. Nevertheless 65 customer relationships and brands that 28 per cent, whilst Covent Garden’s loan new leases and renewals representing £6.2 recognise the value of high-profile loca- to value ratio is 19 per cent and net debt million of rental income completed in the tions with a complementary leisure and dining offering.
COVENT GARDEN MARKET VALUE 2020 £1.8bn
Market Value 2020 Market Value 2019 Valuation Change £m £m Like-for-Like1 Covent Garden 1,825 2,596 -27.3% Other2 117 178 -9.1% Group share of total property3 1,942 2,774 -26.4%
1. Valuation change takes account of amortisation of tenant lease incentives, capital expenditure, disposals, fixed head leases and unrecognised trading surplus. 2. Includes Capco’s interest in the Lillie Square joint venture and Lillie Square Holdings Group. 3. A reconciliation of carrying value of investment, development and trading property to the market value is shown in note 14 ‘Property Portfolio’.
12 Capco Annual Report & Accounts 2020 ing measures imposed by government have had and continue to have, a mate- Strategic report rial adverse effect on normal patterns of footfall across the estate. Advice to avoid unnecessary travel, together with reduced physical office occupancy, closure of non-essential retail, hospitality and leisure venues for extended periods and limita- tions on international leisure and business travel have had a dramatic impact on foot- fall and trade.
We are encouraged by the response to marketing initiatives and appreciative of the determination, creativity and enthusi- asm of our customers. The enduring appeal of Covent Garden was seen by recovery in footfall and trade following the easing of measures in the second half of 2020.
High quality global locations are key to
retailers and F&B concepts when selecting Governance Al fresco dining, Henrietta Street sites around the world. Retailers continue to adapt to changes in consumer shopping behaviour and evolve their physical retail Contemporary luxury jewellery brand LEGO installation on the East Piazza for offers to place more emphasis on customer Vashi signed a long-term lease on James the Christmas trading period. Capco’s experience, service and flagship retailing Street for a new London flagship store, focused digital strategy continues to drive with better digital engagement. Capco which is set to open in 2021. This new open- consumer engagement, with an extensive offers a unique customer experience, utilis- ing joins established luxury brands Tiffany digital-first programme centred around ing the historic Piazza through events and & Co., which agreed terms in December ‘Covent Garden at Home’ content, deliv- cultural installations to drive global estate 2020 for a new lease, and Bucherer, which ering aspects of the estate virtually to recognition. We will continue to inno- has continued with expansion plans at consumers via an enhanced website. vate at Covent Garden and to support our the Royal Opera House Arcade opening customers whilst evolving the mix. Covent COVENT GARDEN POSITIONED in 2021. Peloton continues the fit out of Garden’s strong fundamentals and endur- FOR GROWTH its European flagship training studio and ing appeal give us confidence in the long- retail store on Floral Street, joining Ganni Capco has transformed the Covent Garden term prospects of the business. and American Vintage which opened estate into a prime district in the heart stores earlier in the year. of London’s West End. The portfolio OTHER INVESTMENTS Notwithstanding current disruption comprises 526 units of shops and restau- Our investment in Shaftesbury PLC is a to business activity, four new brands rants as well as offices, hotels, museums and unique opportunity to own a significant opened in December 2020 including residential assets. Across the estate, 50 per stake in an exceptional mixed-use real streetwear store Kick Game, Belgian cent of the value is represented by retail, 21 estate portfolio, adjacent to Capco’s world- Financial statements chocolatiers Neuhaus, British heritage per cent by F&B use, 15 per cent office, 10 per class Covent Garden estate. Capco aims to brand Mackintosh, and vegan cookie cent residential and 4 per cent leisure. maximise the strategic and economic value concept Floozie Cookie. A number of new London is one of the world’s greatest of its investment which was made at an dining concepts have been introduced to cities with a long track record of attract- attractive entry price with an implied value the estate, including acclaimed restau- ing talent, visitors and investment from of approximately £1,200 per square foot rant Darjeeling Express, The Gentlemen around the world. Covent Garden is a and we believe will generate long-term Baristas and al fresco bar NaNas. The latest global destination with one of the world’s value for Capco shareholders. The invest- additions further enhance Covent Garden’s strongest retail and dining line-ups, in a ment is consistent with Capco’s strategy to attractiveness as a dining destination. heritage setting, competitively positioned invest in complementary opportunities on or near the Covent Garden estate. Capco continued to implement its clear as a global brand. Its differentiated offer estate marketing strategy focusing on has consistently delivered an attractive £195 million of deferred considera- its digital capabilities, partnering with environment for over 40 million visitors tion from the sale of Earls Court was retail and dining brands as well as cultural every year. The consumer mix in 2019 received in 2020, with the balance of £15 partners to introduce engaging pop-ups represented approximately 40 per cent million expected in November 2021. The and events to promote Covent Garden international, 40 per cent Londoners and Lillie Square joint venture continues to and the West End. Activities included 20 per cent domestic with the pedestrian progress. Handover of units sold in Phase an open air cinema on Covent Garden’s flow across the estate continuing to evolve. 1 is complete, with a small number of Piazza in the summer and an immersive COVID-19 restrictions and social distanc- units available. 94 Phase 2 units have been www.capitalandcounties.com 13 CHIEF EXECUTIVE’S REVIEW CONTINUED
handed over representing net proceeds of announced. Being a good neighbour is Technology has enabled the business to £116 million (£58 million Capco share). important to us and we have refocused continue to operate remotely. Effective A further 92 units remain in Phase 2, of our community programme to prioritise communication and keeping everyone which 60 have been pre-sold; should they initiatives and charity partners in Covent connected have been vital to managing all complete this will generate approxi- Garden. This includes the provision this challenging period. We supported mately £70 million of further proceeds of financial aid to COVID-19 funds our employees through regular town halls, (£35 million Capco share). supporting homelessness, food banks business updates and seminars focusing on and the elderly as well as hospitality and well-being initiatives including nutrition, SUSTAINABILITY, ENVIRONMENT retail foundations. exercise and mental health awareness. AND STAKEHOLDERS In partnership with Westminster City OUTLOOK Capco has developed its extensive ESC Council, there were additional pedestri- We are optimistic that the enduring appeal agenda, supported by a new Board anised streets in the Covent Garden area of Covent Garden will drive a recovery of Committee, and committed to achieve for an extended period during 2020, as footfall and trade over the course of this Net Zero Carbon by 2030. We are focused well as additional outdoor seating areas for year and next. Operating conditions will on responsible stewardship, promoting a our restaurants, providing approximately remain difficult for our customers which cleaner, greener estate through enhanced 500 temporary incremental outdoor covers is anticipated to lead to enhanced levels of air quality, greening and energy and waste across 20 al fresco dining locations. management initiatives. We seek to generate vacancy and further adjustments in valua- positive outcomes for our stakeholders and OUR PEOPLE tion and rental levels. However our imme- the community, upholding high standards diate priority is focused on making sure We reshaped the organisation this year of professional ethics and corporate govern- our customers reopen successfully. Getting through the simplification of the Group, ance whilst encompassing a dynamic, inclu- office workers back will help the economy providing our talented and diverse work- sive and diverse corporate culture. move towards more normal levels of activ- force opportunities for leadership and ity. There is a clear roadmap for our retail- The heritage of Covent Garden is incredi- responsibility. Our employees are key to ers and restaurateurs to build trade. The bly important to the West End; therefore our business which promotes a culture upcoming easing of restrictions and the Capco took decisive action to ensure the of creative passion for Covent Garden to reopening of hospitality, retail and leisure safety and security of the estate when allow employees to reach their potential activities will lead to a gradual return of government lockdown measures were whilst creating value for our stakeholders. domestic footfall.
We continue to seek efficiencies across the business and remain disciplined in the allocation of our capital. We will continue to focus on responsible stewardship, implementing our ESC strategy and work- ing to achieve our Net Zero Carbon target by 2030. Our actions in 2020 ensure the business is very well-positioned to benefit from the economic recovery. We are confi- dent in the future of the West End and the long-term value of our unique portfolio of investments.
IAN HAWKSWORTH CHIEF EXECUTIVE
8 March 2021
Floral Street
14 Capco Annual Report & Accounts 2020 PURPOSE, BUSINESS MODEL AND STRATEGY
DRIVING LONG-TERM VALUE CREATION Strategic report PURPOSE Our purpose is to invest in and create world-class places, focusing on central London. Using our vision, long-term approach and responsible stewardship, we deliver economic and social value and generate benefits for our stakeholders.
OUR RESOURCES HOW WE DELIVER HOW WE MEASURE
World-class Covent Garden estate
STRONG CAPITAL CUSTOMER AT STRUCTURE HEART OF THE BUSINESS Strong financial Financial position GROUP STRATEGY indicators Governance As a central London focused REIT, Capco creates, grows and delivers value from RESPONSIBLE CREATIVE our assets centred around the STEWARDSHIP ASSET Experienced landmark Covent Garden estate, Non-financial MANAGEMENT management to deliver superior long-term measures total returns for our shareholders, while bringing benefits to our stakeholders. High-performing STRATEGIC STRATEGIC team PARTNERSHIPS INVESTMENT AND CAPITAL ALLOCATION
Extensive stakeholder See pages 22 and 58 relationships to read more. Financial statements
CREATING VALUE FOR OUR STAKEHOLDERS
Occupiers Employees Suppliers Visitors Communities Investors Finance Joint venture Local Our providers partners authorities neighbours
UNDERPINNED BY
Dynamic Effective Environment, Sustainability Culture Governance and Community See page 68 to read more See page 76 to read more See page 58 to read more on our culture. on our governance. on our ESC activities.
www.capitalandcounties.com 15 STAKEHOLDER ENGAGEMENT
ENGAGING WITH OUR STAKEHOLDERS
As the principal landowner of a globally recognised estate, working collaboratively with and understanding the needs of our stakeholders has always been at the heart of Capco’s business. We believe that an approach of proactive engagement and mutual understanding is essential to create and maintain a vibrant, thriving environment in which the Company and all its stakeholders can flourish.
OCCUPIERS EMPLOYEES
We provide excellent premises to allow our retail, food and Our employees are key to our business. Our culture and beverage and office occupiers’ businesses to flourish. Our the resources we provide encourage everyone to reach their residential properties are of high quality, with a focus on potential. We engage with our employees regularly through- environmental standards and user experience. Our regular out the year via Company-wide meetings and updates from engagement includes customer surveys and informal feed- management. Charlotte Boyle, the Chair of the ESC Board back to our property management team. During 2020, the Committee, updates the Board on employee views. We business engaged with our customers to understand the encourage regular feedback from our employees and will be impact of the COVID-19 pandemic on their business, and introducing an employee survey during 2021. agree support measures where required. OUR ENGAGEMENT IN 2020: OUR ENGAGEMENT IN 2020: During 2020, our employees have been working predominantly During the year, Capco provided bespoke support on a case- from home. The Company has maintained regular contact with by-case basis to customers experiencing cash flow challenges employees via Company-wide meetings, including updates from as a result of COVID-19. These measures supported the the Chief Executive. In addition, our head of HR and line manag- reopening of stores during this period of significant disrup- ers regularly engage with each employee to understand any tion, ensuring the business is well-positioned to benefit from difficulties or concerns, and support employee well-being. The a recovery and prosper over time. In preparation for each business established a COVID-19 Working Group to put in place reopening of the estate as restrictions were eased, extensive appropriate working arrangements for our employees, reflecting cleaning and security regimes were implemented and we the various restrictions that were in place during the course of the worked with retailers to implement appropriate regimes in year. This group engaged regularly with our employees via email line with government guidelines including marked queu- updates and posts on our intranet. The business was under- ing systems, social distancing signage and hand sanitiser standing of the challenges that homeworking, school closures stations. We have also worked with our customers to deliver and caring responsibilities presented to employees, and flexible a number of marketing initiatives to promote Covent Garden approaches were agreed, where needed. Between periods of lock- and the West End, when appropriate, encouraging a return of down, our head office was moved to the Covent Garden estate. footfall to more normal levels over time. These included an Prior to the move, the business engaged with those employees outdoor cinema on the Piazza in summer, and a Mulled Wine who would be affected by the move. We have received positive Festival at Christmas. We will continue to engage with, and feedback from our employees on the measures put in place and work closely with, our customers to reopen the estate when will be engaging with our employees again as we start to return the COVID-19 restrictions are eased again. to the office once the COVID-19 restrictions are lifted.
Read more on page 36. Read more on page 68.
16 Capco Annual Report & Accounts 2020 Engaging with our stakeholders is part of being a responsible business, and is fundamental to the delivery of Strategic report our Group strategy. Our collaborative approach became even more important during 2020, when the impact of COVID-19 put great pressure on our customers, employees and local community. Information on our key stakeholder groups and some of the ways we have worked in partnership with them during the year is set out in this section. No set of stakeholders stands alone, and so engagement and benefits often span more than one area. Governance
SUPPLIERS VISITORS
We value our established relationships with our suppli- We create world-class places in central London, and have a ers and operate a responsible procurement policy, which customer-focused approach to estate management, deliv- requires consideration of ethical matters, such as modern ering unique and attractive destinations. We engage with slavery. We require that providers of managed services to members of the public via our marketing initiatives, Covent our offices and estates pay the London Living Wage to those Garden website and social media channels so that they are working with Capco. We aim to pay invoices within 30 days. aware of the experiences that are available at Covent Garden. OUR ENGAGEMENT IN 2020: OUR ENGAGEMENT IN 2020: The smooth running of the Covent Garden estate relies The heritage of Covent Garden is incredibly important. on outsourced services provided by the firms who provide Capco therefore took early action to ensure the safety of the cleaning and security services to the estate. At the beginning estate with additional security presence deployed to protect of the first lockdown we engaged early with these firms to residential homes and commercial premises. We have agree appropriate approaches to the closure of the estate as worked collaboratively with our customers, suppliers and lockdown began. This engagement has been continuous Westminster City Council to provide a safe, clean environ- Financial statements throughout the year, as we have ensured that the estate is ment for visitors, when restrictions allowed, including one kept clean and safe, and ready to reopen when restrictions way systems, social distancing and other measures in line are lifted. We recognise the importance of these suppliers with government guidance. We will continue this engage- and their employees to our business, and have encouraged ment into 2021 when restrictions are eased. We have contin- our outsourced suppliers to continue to employ staff work- ued to promote the Covent Garden estate across our social ing on the estate, finding alternative roles where necessary. media channels and newly launched Covent Garden website The business depends on many other suppliers who have also to ensure that our visitors and potential visitors are aware been affected by the impact of COVID-19. Across the busi- of the actions we have been taking, the events that have run ness we have engaged with our suppliers to understand the when restrictions were eased, and the initiatives offered by impact that the pandemic has had on their working practices our occupiers. On the estate itself, a Visitor Information hub and to agree revised approaches where needed to ensure that was provided to help visitors navigate the estate, support we have been able to continue to work effectively throughout promotions across our occupiers, and offer walking routes to the year. local attractions.
Read more on page 44.
www.capitalandcounties.com 17 STAKEHOLDER ENGAGEMENT CONTINUED
COMMUNITIES INVESTORS
As a major stakeholder in the district, we engage and collab- We engage regularly with our shareholders, potential inves- orate with the communities in and around our assets. We tors and investment analysts to provide updates on our promote initiatives to improve the environment, including activities, set out our investment case and understand their air quality and greening, and provide support to our selected priorities and concerns. charity partners. We engage with the community through OUR ENGAGEMENT IN 2020: involvement with local organisations and residents, part- nerships with charities, and long-standing relationships During 2020, we continued a full programme of investor rela- with local schools. tions activities. This included meetings with our Executive Directors and Head of Commercial Finance and Investor OUR ENGAGEMENT IN 2020: Relations to explain the Company’s strategy and approach Capco worked closely with local communities over the course of to the COVID-19 pandemic, a number of tours around the the year and continues to provide assistance to local charity part- Covent Garden estate with shareholders and analysts, and ners in the West End. Financial aid has been provided to COVID- engagement by our Chairman, Senior Independent Director 19 funds supporting homelessness, food banks and the elderly, and Remuneration Committee Chair on a number of govern- as well as hospitality and retail foundations. In addition, Capco ance matters. has been working with a number of selected charity partners and Read more on page 82. was a founding sponsor of the Covent Garden food bank. Capco is providing funding for a chef at Dragon Hall community centre serving the elderly hot meals, with surplus food used as ready meals for the food bank. Capco also offered support to elderly, vulnerable residents during the pandemic.
Read more on page 66.
FINANCE PROVIDERS
We have well-established relationships with a range of finance providers, and engage with them regularly throughout the year, operating on a transparent basis. OUR ENGAGEMENT IN 2020: During 2020, we raised £4oo million of new financing and engaged with the holders of our private placement notes and our lending banks to explain the approach that the Company was taking to the COVID-19 pandemic, and to seek temporary interest cover covenant waivers to protect the Company’s financial position, ensuring stability for a wide range of stakeholders.
Read more on page 54.
18 Capco Annual Report & Accounts 2020 Strategic report
LOCAL AUTHORITIES AND JOINT VENTURE PARTNERS CONSERVATION BODIES
We work closely with our joint venture partners to deliver As responsible stewards, we engage with local councils and projects that benefit both parties, working in line with conservation bodies when developing our proposals. Our
Capco’s strategy and ethos. Our engagement includes engagement includes regular meetings and informal dialogue. Governance dialogue at Board and Executive Committee level, and regu- OUR ENGAGEMENT IN 2020: lar contact between management teams. During 2020, Capco worked in partnership with Westminster OUR ENGAGEMENT IN 2020: City Council to make enhancements to the public realm by During 2020, we maintained regular dialogue with our joint introducing additional pedestrianised streets in the Covent venture partners. In particular, as the property manager for Garden area. This allowed for greater freedom of movement the Lillie Square joint venture, through our management and use of outdoor space, and the provision of additional activities, we ensured that our partner, KFI, was kept up outdoor seating areas for our restaurants, which provided to date on the changes to the estate cleaning and security over 500 incremental outdoor covers across over 20 al fresco regimes implemented at Lillie Square to ensure the safety and dining spots. We will continue to engage with Westminster security of residents during the COVID-19 pandemic. City Council on ways in which the Covent Garden estate can be opened up safely as the COVID-19 restrictions are reduced Read more on page 47. or lifted. In addition, as a key pillar of our ESC strategy, we will continue to engage with Westminster City Council on initiatives to improve air quality.
Read more on page 46. Financial statements
FITZROVIA OUR NEIGHBOURS RD IDGE ʼS BR MARYLEBONE OP BISH HOLBORN We have long-standing relationships with neighbouring land owners and work collaboratively with many of them, both directly and via associations, to improve the West End for our occupiers and all those who live, work and socialise there. ROYAL SOHO COURTS OF JUSTICE OUR ENGAGEMENT IN 2020: During 2020 we maintained regular dialogue with Shaftesbury PLC and other neighbouring land owners during the periods of lockdown and reopening, bene- MAYFAIR SOMERSET HOUSE fiting from shared experience and insight. We also continued our involvement THE SAVOY with a number of organisations that aim to improve central London, including the
TRAFALGAR Westminster Property Association, Long Acre Business Alliance, Northbank BID, SQUARE Heart of London Business Association, London & Partners and other industry bodies. Capco is also a patron of the British Fashion Council and the British Beauty Council, working with them to promote the retail industries.
SOUTHBANK
www.capitalandcounties.com LONDON EYE 19
BUCKINGHAM PALACE
D R ʼS G N KI
D R ʼS G N KI STAKEHOLDER ENGAGEMENT CONTINUED
COMPANIES ACT 2006 – S172 (1) STATEMENT
When taking Board decisions, the Directors give careful To allow the Board to consider these matters effectively, consideration to the likely impact of any recommended Directors receive regular updates on stakeholder views from proposal, to ensure that the decision aligns with Group strat- the Executive Directors and senior management, and we egy and is likely to promote the success of the business, whilst include a dedicated section within Board approval papers giving consideration to the potential impact of any decision which sets out the likely impact of the proposed recommen- on the Company’s stakeholders. dation on relevant stakeholders.
The precise matters considered by the Directors will depend Whilst it is not always possible to meet the preferences of all on the nature of the proposal, but will often include factors stakeholders, which may diverge, the Board aims to ensure such as: there is an appropriate balance. Some examples of how the Board considered the matters set out in s172(1) of the Companies ◦◦ the likely long-term consequences of a decision Act 2006 during 2020 are set out in the table below. ◦◦ the interests of the Company’s employees ◦◦ the need to foster relationships with our suppliers ◦◦ operational impacts on the community and environment ◦◦ maintaining the Company’s reputation for high standards of business conduct ◦◦ treating our shareholders fairly.
Key matter Description Stakeholders considered
COVID-19 The impact of the COVID-19 pandemic was a key focus for the Board PANDEMIC during 2020, and stakeholder considerations underpinned many of the decisions taken by the Board during the year. The Board concluded that providing support to the estate and the Company’s customers was essential to ensure the long-term success of the Covent Garden estate, and therefore the support measures were in the best interests of the Company and its shareholders as a whole.
INVESTMENTS IN When considering the Group’s investments in Shaftesbury PLC, SHAFTESBURY PLC the Board considered that the investments would bring benefits to a wide range of stakeholders through a broadening of the business, the potential to work with neighbours, communities, and public bodies, and potential returns for investors.
FINANCING During the year, the Company issued an exchangeable bond and ACTIVITY entered into a secured loan, each secured against part of the Group’s investment in Shaftesbury PLC. In considering these transactions, the Board agreed that strengthening the Company’s balance sheet in this way would ensure stability for a wide range of the Company’s stakeholders and the financing transactions were therefore in the best interests of the Company and its shareholders as a whole.
SALE OF THE When considering the proposed sale of the Wellington block, WELLINGTON in addition to the financial merits of the proposed transaction, BLOCK the Board considered the impact of the transaction on a range of stakeholders, including residents’ associations, the Covent Garden Area Trust and Westminster City Council. The Board concluded that the recommended purchaser would be a responsible land owner that would bring amenities to the district.
ESTABLISHMENT The Board recognised the increasing importance of environmental, OF BOARD ESC sustainability and community matters both to investors and to Capco’s COMMITTEE employees. Whilst Capco’s activities in these areas already brought substantial benefits to a wide range of stakeholders, the Board felt that there was an opportunity to build on this. Accordingly, the Board established a Board ESC Committee with oversight of environmental, sustainability and community matters, and subsequently approved Capco’s new ESC strategy.
20 Capco Annual Report & Accounts 2020 Strategic report Governance
OUR PEOPLE
Capco’s employees are key to our business and they ensured that the business continued to operate smoothly despite the challenges of 2020.
Here are some of our fantastic team. Financial statements
www.capitalandcounties.com 21 KEY PERFORMANCE INDICATORS
MEASURING PERFORMANCE
We measure performance against key performance indicators which are selected to reflect Group strategy. Many of these metrics are performance measures under Group remuneration arrangements, ensuring alignment with shareholder interests.
TOTAL PROPERTY RETURN TOTAL RETURN TOTAL SHAREHOLDER RETURN -24.4% -27.2% -44.3% Data TBU Data TBU Name Name Name 2 0 0 0 0 1 0 0 0 7